Introducing G2.ai, the future of software buying.Try now
Compare Aisera and Forethought 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
At a Glance
Market Segments
Enterprise (68.7% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraForethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Forethought AI excels in its Natural Language Understanding (NLU) capabilities, scoring 8.4, which allows for more accurate customer interactions compared to Aisera's score of 8.2. Reviewers mention that this feature significantly enhances the user experience by providing more relevant responses.
- Reviewers mention that Aisera shines in Generative AI features, particularly in AI Text Summarization and AI Text Generation, with scores of 8.7 and 8.2 respectively, while Forethought AI lags behind with scores of 6.1 and 6.4. Users say this makes Aisera a better choice for businesses looking to automate content creation.
- G2 users highlight that Forethought AI's Quality of Support is rated at 8.9, slightly lower than Aisera's 9.0, but reviewers mention that Forethought AI's support team is particularly responsive and helpful, making it a reliable partner for businesses.
- Users on G2 report that Aisera's Integration capabilities are superior, scoring 8.9 compared to Forethought AI's 9.0. Reviewers mention that Aisera offers a wider range of integrations with popular tools, which enhances its usability in diverse business environments.
- Reviewers mention that Forethought AI's Automation features, particularly in Ticket Resolution, score 8.6, which is on par with Aisera. However, users say that Forethought AI's automation is more intuitive, making it easier for teams to implement.
- Users report that Aisera's Mobile Optimization is rated at 8.4, outperforming Forethought AI's score of 7.9. Reviewers mention that Aisera's mobile interface is more user-friendly, which is crucial for teams that need to access the software on-the-go.
Pricing
Entry-Level Pricing
Aisera
No pricing availableForethought
No pricing availableFree Trial
Aisera
No trial information availableForethought
Free Trial is available
Ratings
Meets Requirements
8.5
117
8.2
115
Ease of Use
8.4
121
8.3
119
Ease of Setup
8.0
91
7.7
71
Ease of Admin
8.1
90
7.9
69
Quality of Support
8.9
117
8.9
108
Has the product been a good partner in doing business?
8.9
89
9.1
69
Product Direction (% positive)
9.2
116
9.3
105
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
8.0
33
8.3
31
9.1
27
8.1
33
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
8.5
30
9.0
27
8.6
32
8.9
32
8.4
28
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Feature Not Available
9.8
8
Feature Not Available
9.4
8
Responses
Not enough data
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Platform
Not enough data
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Generative AI
Not enough data
7.2
19
Not enough data
7.8
20
Customer Support
8.7
9
8.2
17
7.8
6
6.6
16
9.0
8
8.9
17
Automation
8.8
7
8.9
18
9.1
9
8.8
18
8.8
8
8.5
18
Artificial Intelligence
8.8
7
9.0
17
8.8
7
8.9
17
8.3
7
8.7
18
Generative AI
8.8
16
7.7
16
Self-Service Experience
8.4
55
7.5
31
8.3
52
8.2
61
Feature Not Available
Feature Not Available
8.2
37
7.8
42
8.6
49
7.9
54
Self-Service Platform
8.6
50
8.4
53
8.4
54
8.4
58
8.0
52
8.6
60
8.5
52
8.1
57
Agentic AI - Customer Self-Service
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Automation
Not enough data
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Autonomy
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Forethought are categorized as Customer Service Automation, AI Agents For Business Operations, and Customer Self-Service
Unique Categories
Aisera is categorized as AI Agents for HR, AI Voice Assistants, AI IT Agents, AIOps Platforms, IT Service Management (ITSM) Tools, and Enterprise Search Software
Forethought is categorized as AI Customer Support Agents, Contact Center Knowledge Base, and Chatbots
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Alternatives
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
