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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Conversations Per Month
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaTARS
Star Rating
(171)4.6 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Conversations Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ada excels in its Quality of Support with a score of 9.4, while TARS follows closely with a score of 9.6, indicating that both platforms provide excellent customer service, but TARS may have a slight edge in responsiveness.
- Reviewers mention that Ada's AI Text Generation feature scores 9.0, showcasing its strong capabilities in generating relevant content, whereas TARS scores slightly lower at 8.5, suggesting that Ada may offer a more robust AI-driven content creation experience.
- G2 users highlight that TARS shines in Live Chat functionality with a score of 9.3, compared to Ada's score of 8.9, indicating that TARS may provide a more seamless and effective live chat experience for customer interactions.
- Users on G2 report that Ada's Customization Interface scores 8.6, which is on par with TARS, but TARS scores higher in Control at 9.0, suggesting that users may find TARS offers more flexibility in managing their chat interactions.
- Reviewers mention that both platforms perform well in Route To Human features, with Ada scoring 9.2 and TARS at 8.7, indicating that Ada may provide a more efficient transition to human agents when necessary.
- Users say that Ada's Page Customization features, particularly in Drag and Drop functionality, scored lower at 8.2 compared to TARS, which may indicate that TARS offers a more user-friendly experience for customizing chat interfaces.
Pricing
Entry-Level Pricing
Ada
No pricing availableTARS
Freemium
Free Trial
50 Conversations Per Month
For individuals and small businesses.
- Basic LLM models
- Training limit of 5 Knowledge Bases
- Access to help guides
Free Trial
Ada
No trial information availableTARS
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.7
106
Ease of Use
8.9
133
9.0
108
Ease of Setup
8.6
117
9.0
72
Ease of Admin
8.8
121
9.1
71
Quality of Support
9.4
130
9.6
106
Has the product been a good partner in doing business?
9.4
120
9.4
72
Product Direction (% positive)
9.3
127
8.5
93
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.9
14
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.6
19
|
Verified
Channels
Not enough data
8.8
11
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
Not enough data
Not enough data
8.9
6
|
Verified
Customers
Not enough data
9.1
13
|
Verified
Not enough data
8.8
13
Not enough data
8.7
21
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
8.5
21
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
8.7
31
8.7
63
9.0
29
9.1
68
8.7
24
8.6
66
9.0
25
8.0
56
Feature Not Available
Platform
8.9
60
9.3
15
8.4
62
9.3
27
8.6
63
8.8
25
7.7
68
8.5
24
7.7
49
8.3
16
8.7
59
8.9
18
8.6
66
8.6
29
Generative AI
8.3
9
8.5
8
7.6
9
8.8
8
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
8
Not enough data
Self-Service Experience
8.5
75
Not enough data
8.3
72
Not enough data
8.1
50
Not enough data
7.8
26
Not enough data
8.3
31
Not enough data
Self-Service Platform
8.7
30
Not enough data
8.5
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and TARS are categorized as Chatbots and Conversational Marketing
Unique Categories
Ada is categorized as Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Support, Customer Self-Service, AI Agents For Business Operations, Multilingual Customer Support, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, AI Chatbots, and Customer Communications Management
TARS is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TARS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Marketing and Advertising
12.8%
Financial Services
11.5%
Health, Wellness and Fitness
7.4%
Internet
5.4%
Telecommunications
4.1%
Other
58.8%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
How to integrate TARs with CRM platform like Salesforce?
2 Comments
VA
Hi Biplab,
You can do this using our API Integration feature where you can make 3rd party API calls directly from the chatbot. Please refer to this help...Read more
How soon can we expect AI Bot from Tars?
1 Comment
MF
Depends on what scope of the AI. Right now it can be integrated with Dialogflow. You can also use this for NLP and Vision object identification using Google...Read more
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