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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaForethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ada excels in Ease of Use with a score of 9.0, while Forethought AI scores 8.4. Reviewers mention that Ada's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Ada's Quality of Support is outstanding, scoring 9.4 compared to Forethought AI's 8.9. Users on G2 highlight that Ada's support team is responsive and knowledgeable, which enhances the overall user experience.
- G2 users note that Ada's Natural Language Understanding (NLU) feature, scoring 8.1, is slightly behind Forethought AI's 8.4. Users report that Forethought AI's NLU capabilities allow for more accurate understanding of customer inquiries, leading to better engagement.
- Users say that Ada shines in Customization options with a score of 8.7, while Forethought AI scores 8.3. Reviewers mention that Ada allows for extensive customization of responses and workflows, making it adaptable to various business needs.
- Reviewers mention that Ada's Conversational Platform features, particularly in Contextual Engagement, score 9.0, which is a strong point compared to Forethought AI. Users report that Ada's ability to maintain context in conversations leads to a more seamless customer experience.
- Users on G2 highlight that Ada's Integration capabilities score 8.1, while Forethought AI leads with 9.0. Reviewers mention that Forethought AI's integrations with other tools are more robust, allowing for a more connected workflow across platforms.
Pricing
Entry-Level Pricing
Ada
No pricing availableForethought
No pricing availableFree Trial
Ada
No trial information availableForethought
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.2
115
Ease of Use
8.9
133
8.3
119
Ease of Setup
8.6
117
7.7
71
Ease of Admin
8.8
121
7.9
69
Quality of Support
9.4
130
8.9
108
Has the product been a good partner in doing business?
9.4
120
9.1
69
Product Direction (% positive)
9.3
127
9.3
105
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
8.0
33
8.5
13
9.1
27
8.1
12
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
9.0
10
9.0
27
8.1
12
8.9
32
8.7
10
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
9.8
8
Not enough data
9.4
8
Responses
8.6
69
8.5
51
8.7
63
8.2
49
9.1
68
8.8
47
8.6
66
8.1
39
8.0
56
7.4
33
Platform
8.9
60
8.2
38
8.4
62
7.8
46
8.6
63
8.6
44
7.7
68
7.6
45
7.7
49
Feature Not Available
8.7
59
7.7
37
8.6
66
7.5
42
Generative AI
8.3
9
7.2
19
7.6
9
7.8
20
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.2
17
6.9
7
6.6
16
9.0
8
8.9
17
Automation
8.3
8
8.9
18
8.3
8
8.8
18
7.5
8
8.5
18
Artificial Intelligence
7.7
8
9.0
17
8.8
8
8.9
17
9.2
8
8.7
18
Generative AI
7.5
8
7.7
16
Self-Service Experience
8.5
75
7.5
31
8.3
72
8.2
61
8.1
50
Feature Not Available
7.8
26
7.8
42
8.3
31
7.9
54
Self-Service Platform
8.7
30
8.4
53
8.5
33
8.4
58
8.3
34
8.6
60
8.0
35
8.1
57
Agentic AI - Customer Self-Service
7.2
6
7.3
8
7.5
6
6.9
7
7.8
6
7.9
8
7.5
6
7.6
9
8.6
6
8.1
9
5.3
6
6.0
8
7.2
6
7.8
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
8.5
12
8.0
9
8.2
11
7.6
9
7.9
12
8.7
9
9.2
11
9.1
9
7.8
10
Customer Interaction Automation - AI Customer Support Agents
5.2
8
6.9
9
7.3
8
8.3
9
8.5
9
7.8
9
8.2
10
8.7
10
Automation
8.3
10
8.7
13
8.0
9
8.2
14
5.0
8
6.8
12
Autonomy
6.9
8
8.0
11
7.7
8
7.6
11
7.6
9
8.5
11
8.0
9
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Forethought are categorized as AI Customer Support Agents, Customer Service Automation, Customer Self-Service, AI Agents For Business Operations, and Chatbots
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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