Best Review Management Software - Page 14

GMBMantra

GMBMantra is a cloud-based and AI-driven software that enhances local businesses' Google Business Profiles to optimize visibility and bookings. It automates review responses, updates, ranking tracking, and competitor monitoring. The AI optimizes profiles by adjusting categories, attributes, services, descriptions, photos, and posts, improving local search results. GMBMantra's review management ensures prompt, professional responses, increasing trust. The platform keeps business information current, adds fresh content, and answers customer questions, converting profile visitors into customers. GMBMantra acts on data automatically, handling daily profile management without requiring additional time investment. It functions as a 24/7 AI assistant that enhances local visibility while businesses focus on their core operations.

Average Rating: 4.5/5.0

Total Reviews: 1

GoodRep

GoodRep is review management software for local businesses and small agencies. It brings Google Business Profile, Facebook Pages, and Yelp reviews into one inbox so owners can monitor ratings, draft replies, and request new reviews without switching tabs. Businesses connect Google and Facebook with one-click OAuth. Yelp listings are added by URL or business ID and sync through Yelp's Fusion API, which returns up to the three most recent reviews per location. Approved replies can post back to Google and Facebook from GoodRep. Posting replies to Yelp from GoodRep requires an optional Yelp Partner Respond to Reviews token. Without that token, owners draft in GoodRep and post on Yelp. When a new review arrives, GoodRep can send a low-rated alert and generate an AI reply draft. Drafts use the organization's brand voice settings. Nothing posts until a person approves the reply. To grow review volume, owners send email and SMS review-request campaigns from Automation, including reminders and unsubscribe or STOP handling. SMS is included in paid plans after customers opt in and carriers approve a dedicated number. The 14-day trial does not create a carrier registration. Shareable review links with tracking are available for copy and paste. Square merchants can connect Square so a completed payment triggers an email review request, with delay, visit, and cooldown rules. Square POS SMS is not available yet. Analytics include rating trends, estimated text sentiment and themes, response rate, competitor star benchmarking (up to three rivals), an SEO health score per location, CSV export, and a printable PDF report. Weekly email digests are included. Monthly reports and white-label branding are available on higher plans. GoodRep is a hosted web application. Plans are month-to-month with published prices: Essential at $39 per month (1 location), Pro at $69 (3 locations), Agency at $199 (10 locations), and Enterprise at $299 (25 locations). New accounts start a 14-day Essential trial with no credit card. Support is available at support@goodrep.io.

Good Reviews

Empowering Business Growth Through Authentic Reviews Unlock your business's potential with our Omnichannel Review Platform. By showcasing genuine positive feedback and user-generated content, you can significantly enhance customer confidence. Highlighting real success stories not only boosts your credibility but also inspires prospective buyers to engage and take action. Elevate your brand’s reputation and drive growth with the power of authentic reviews!

Google My Business Review Manager

Gradefy.app

Gradefy lets you collect verified customer reviews via email, QR codes, or direct links — and display them on your site with 6 beautiful widget types (under 15kb). AI spam detection, Google rich snippets, and analytics. Free forever plan. No credit card.

GR Widget

GR Widget displays existing public Google Business Profile reviews on WordPress and other websites. Find your Google business, choose a layout, customise the presentation and add the widget to your site. No Google account connection or Google API key is required. 34 layouts and a visual builder Choose from rating badges, sliders, carousels, grids, lists, stickers, review highlights, photo-focused displays and review-request components. Explore designs and adjust the presentation in the visual builder before publishing. Design that fits your website Site and higher plans include advanced styling for colours, typography, spacing, borders and element visibility, alongside custom CSS and star, keyword and reviewer filters. Filtering changes what appears on your website; it does not modify the original review on Google. Reviewer profile photos and branding removal are included on Site and above. Automatic syncing and richer review content Reviews sync monthly on Free, every two weeks on Site and daily on Business and Agency. Business and Agency add unlimited displayed reviews, AI-generated review summaries, customer-uploaded review photos and review structured data. Search engines decide whether structured data qualifies for enhanced search appearance; results are not guaranteed. WordPress and supported website embeds The official WordPress plugin supports native widget management, Gutenberg blocks and shortcodes. Other websites can use HTML/JavaScript embedding where their platform and plan permit custom code. Code-embed compatibility does not imply a separate native app for every website platform. For individual businesses and agencies Free supports 1 website, 1 Google business, 3 widgets and up to 10 reviews. Site supports one website and Google business with unlimited widgets and up to 30 reviews. Business supports 5 websites and 5 Google businesses. Agency supports 20 website domains and 20 Google businesses, 10 team/client seats, multi-client workspaces and white-label embeds. Clear plans without page-view caps Every plan includes unlimited widget views. Monthly USD prices are Free $0, Site $5.99, Business $14.99 and Agency $49.99. Eligible paid-plan accounts can start a seven-day trial; the selected subscription is charged automatically unless cancelled before trial end. Annual billing is also available. See grwidget.com/pricing for current rates, allowances and full terms. GR Widget is operated by EXTHUS LTD, registered in England and Wales. It specialises in displaying existing Google reviews on websites rather than replacing a full multi-platform reputation management suite.

Guest Suite

Guest Suite is a French SaaS platform for review management, presence management, and customer satisfaction measurement. It helps multi-location brands and independent businesses control how they appear on Google Business Profile and 27+ local directories, collect and publish verified customer reviews, respond to those reviews with AI, and turn feedback into decisions, from one platform. Guest Suite is not a property management system, a booking engine, or hospitality software. It is a local visibility and online reputation platform, used wherever local reputation drives revenue: retail chains, automotive dealer networks, banking and insurance branches, real estate, healthcare, franchises, home services, and hospitality. Founded in 2013 in Nantes, France. 3,000+ brands. 10,000+ points of sale. Trusted by networks that can't afford to get this wrong Europcar - in 4 months: 1,929 new reviews collected, a 4.5/5 average rating, and 76% of all its Google reviews generated through Guest Suite. Banque Populaire Grand Ouest - 425 branches, 3,400 employees, 840,000 customers. In under 4 months, branches raised their Google rating by 2 full points and multiplied review volume by 4, collecting every authentic review, negatives included, with no filtering. Groupe SUMA - 26 dealerships across 5 manufacturer brands, consolidated onto one platform. Group average: 4.5/5. Distinxion - used vehicle distribution network. 2,000+ reviews in 2 years, Google ratings multiplied by 3. Also chosen by Crédit Mutuel, Emil Frey, Groupe PROMAN, Groupe Thivolle, and Camping Paradis. What Guest Suite does Presence Management & Local SEO. Create, update and optimize your listings on Google Business Profile and 27+ directories, GPS platforms and review sites from one interface. Bulk updates across an entire network (hours, addresses, services, photos, descriptions). Automatic detection of duplicate and inconsistent listings. NAP consistency enforced everywhere. Review Management. Automated review collection by email, SMS, QR code, NFC, tablet or fixed URL. Automatic distribution to Google, TripAdvisor, Pages Jaunes and more through dedicated distribution agreements. Fully automated AI review responses, generated and published without manual work, with optional human validation. You choose: 100% automated, AI-suggested with approval, or fully handled by our editorial team. All reviews in one inbox. Satisfaction & AI Semantic Analysis. Custom surveys across every channel. NPS, CSAT and custom scoring. AI semantic analysis reads open-text feedback and surfaces recurring themes automatically, no manual tagging. Built for networks. Granular permissions: HQ gets the consolidated network view, local managers see only their own location. Group, region, brand and location hierarchies. Native iOS and Android apps for managers who don't work at a desk. Why teams switch to Guest Suite Certified review authenticity. Guest Suite is NF Service Avis en ligne certified by AFNOR, France's national standards body, an independent audit of review authenticity, no-selective collection, and moderation process. Not a self-declared trust badge. As fake reviews become a legal exposure, this is the difference between claiming your reviews are real and proving it. Reviews are now read by AI, not just customers. In January 2026, Guest Suite commissioned IFOP to survey 1,003 French consumers. 27% now start their search for a local business with an AI assistant, and 85% of them then verify that recommendation against Google reviews before deciding. AI recommends; reviews confirm. Businesses with accurate listings and authentic reviews win both steps. Pricing power, measured. 54% of consumers would accept a higher price from a well-reviewed business, versus 17% for a poorly-reviewed one (IFOP x Guest Suite, 2026). Guest Suite operates primarily in France, in French, with a support team in Nantes. Four-time Great Place to Work honoree. Get started - 1 location → free 14-day trial, no credit card, no sales call. - 2+ locations → book a demo. We'll scope your network, permissions and rollout with you. FAQ Is Guest Suite hospitality software? No. Guest Suite is a review and local presence management platform. It started in tourism in 2013 and has served every sector since 2016. It handles no bookings and no front-desk operations. It is unrelated to "GuestSuites," a US hotel property management system. Does AI respond to reviews, or does a human team? Both, you choose. Fully automated AI response, AI-suggested with human approval, or fully managed by our editorial team. AI response is a core product feature, not a service add-on. Is there a mobile app? Yes, native iOS and Android.

guestXM

Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.

Average Rating: 4.5/5.0

Total Reviews: 3

Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

Average Rating: 4.4/5.0

Total Reviews: 8

HotelHero

HotelHero.ai is an AI-driven platform designed to enhance the online reputation and revenue of hospitality businesses by automating guest engagement and feedback management. By directly contacting guests via personalized text messages, HotelHero.ai solicits positive reviews and addresses negative feedback efficiently, leading to improved guest satisfaction and increased revenue per available room (RevPAR). Key Features and Functionality: - Direct Guest Communication: Sends personalized text messages to guests shortly after their stay, resulting in higher engagement rates compared to traditional email methods. - Review Generation: Encourages satisfied guests to leave 5-star reviews, significantly increasing the volume and quality of online reviews. - Negative Feedback Management: Identifies negative feedback and converts it into actionable tasks, automatically assigning them to staff and tracking resolution progress. - Analytics Dashboard: Provides real-time insights into guest feedback and the overall health of the property's reputation through an interactive dashboard. Primary Value and Solutions Provided: HotelHero.ai addresses the challenge of managing online reputations in the hospitality industry by automating the process of collecting and responding to guest feedback. This leads to a substantial increase in positive online reviews and timely resolution of issues, enhancing the property's reputation. The platform's effectiveness is demonstrated by a case study where a hotel experienced a 97.5% increase in monthly review volume and a 5.9% improvement in average rating after implementing HotelHero.ai. By streamlining guest communication and feedback management, HotelHero.ai helps hotels improve guest satisfaction, boost online ratings, and ultimately increase revenue.

HotelSpeaker

Expert-supervised, ultra-personalized AI responses that fuel tomorrow’s bookings. Hotel Speaker is a comprehensive guest communication platform designed to revolutionize how hotels manage and respond to online reviews. Integrating advanced AI technology with a focus on personalization, Hotel Speaker automates the collection of guest reviews across multiple platforms, drafts tailored responses, and ensures they are published promptly in any language. This not only saves hotel staff valuable time but also enhances the quality of guest interactions by maintaining sensitivity to individual guest experiences. By improving communication, hotels can bolster their reputation and encourage increased global bookings, all while keeping operational costs in check. ------------------------------------------------------------------------------------------------- HotelSpeaker is built to turn that visibility into revenue while keeping operations efficient and brand consistent. Our hybrid AI + human platform is trusted by over 2,500 properties worldwide. It responds to every review with speed, consistency, and subtle marketing cues that promote your hotel, while surfacing insights your team can act on. Here’s what we offer: • ⚡ 100% response rate made easy Centralise reviews from all platforms and surveys in one inbox, draft personalised multilingual replies under native speaker oversight, and publish directly with a single click. • 🎯 Consistent, high-quality responses that promote your hotel Our hybrid AI + human writer model captures each property’s DNA, ensuring every reply is authentic, aligned with your brand, and subtly embeds marketing cues that drive bookings. You are not only replying to guests, but convincing the next ones. • 📊 Insights that power decisions An intuitive dashboard surfaces trends, strengths, and areas for improvement, helping teams anticipate guest expectations and optimise processes. • 💸 Guaranteed impact If HotelSpeaker doesn’t improve efficiency or boost bookings, we refund your investment. With 91% of travelers trusting reviews as much as personal recommendations, and 84% ignoring traditional ads, review responses are the most powerful marketing channel. HotelSpeaker ensures they are strategic, consistent, and conversion ready.

hypt

hypt transforms word-of-mouth marketing with its innovative Word-of-Mouth Manager, a B2B SaaS solution that digitizes and monetizes personal recommendations for insurance companies, banks and many more. Traditional customer acquisition is expensive, and negative online reviews can damage brand reputation. hypt tackles these challenges by transforming happy customers into active brand advocates. With our easy-to-use chatbot, accessible via QR code or link, we activate 26% of customers to share personalized recommendations through messaging services - boosting word-of-mouth sales by 4x. The system also encourages satisfied users to leave positive Google reviews, improving online reputation, while dissatisfied customers are redirected to support, mitigating negative feedback before it spreads. By making word-of-mouth manageable, scalable, and measurable, hypt helps companies reduce acquisition costs, enhance brand perception, and drive sales growth. For the first time, companies can strategically leverage their most powerful marketing channel, trusted customer recommendations, in a data-driven and automated way.

iCONECT

iCONECT is a team of experienced, creative, agile problem solvers obsessed with simplifying your data. We focus on four primary pillars – Legal, Government, Data Governance, and Incident Response Data Mining – relying on a single underlying platform and providing world-class support services to empower our clients in any vertical. Our software solutions are highly secure, scalable, and easy-to-use, allowing you and your stakeholders to gain big data insights quickly, easily, and affordably, whether on site or in the cloud. Our end goal hasn’t changed since we were founded in 1999 – we want to provide our users with an intuitive platform that optimizes workflows and manages complex problems.

Average Rating: 2.8/5.0

Total Reviews: 3

Influitive

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 388

Infuse Reviews

Infuse Reviews is an innovative and affordable online review management software, you can Request, Respond, Display, and Share Reviews all from our easy-to-use dashboard. You can also create customized Digital Signage with online reviews automatically included, as well as Rewarded Surveys with dynamically generated content for your website.