# guestXM Reviews
**Vendor:** Black Box Intelligence  
**Category:** [Restaurant Business Intelligence & Analytics Software](https://www.g2.com/categories/restaurant-business-intelligence-analytics)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3
## About guestXM
Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.




## guestXM Reviews
  ### 1. Amazing company & great people!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Werner L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2020

**What do you like best about guestXM?**

The time and effort they put into your initial setup.
Step by step guidance, Professional, Clean dashboards and UI friendly.

**What do you dislike about guestXM?**

The only feedback is to make more video tutorials.

**Recommendations to others considering guestXM:**

Give it a try. There is so much more you can do with this platform that a demo is necessary to really see the possibilities of this platform.

**What problems is guestXM solving and how is that benefiting you?**

Social media integration with our stores.
More insight into our guest that enjoy our coffee.
With benefits like automation, brand growth, improve service & quality.

  ### 2. Are They Happy makes it easy!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carola M. | Marketing Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2019

**What do you like best about guestXM?**

ATH makes it really easy for us to keep track of the many reviewes we get. We never miss to respond anymore and get really nice analytics about what our customers think! Also, the ATH team is just incredible and always there for us!!

**What do you dislike about guestXM?**

Nothing to not like!! We are very happy with the services and will continue to work with ATH.

**Recommendations to others considering guestXM:**

Go for it, you won't regret :)

**What problems is guestXM solving and how is that benefiting you?**

ATH saves us A LOT of time and headache! We get such a good overview and great reports and don't have to do anything more than reply.

  ### 3. Incredible software 

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 28, 2019

**What do you like best about guestXM?**

AreTheyHappy is an effective tool to communicate with all of our guests, as well as providing insights and analytics for each location as well as the brand. 

**What do you dislike about guestXM?**

When looking at insights about tagging, I would like there to be a way to see the insights for the entire brand as well as each location. 

**What problems is guestXM solving and how is that benefiting you?**

We are able to effectively communicate with our guests on multiple platforms. This allows us to provide the best experience for them. 


## guestXM Discussions
  - [How many locations can I add to my account?](https://www.g2.com/discussions/how-many-locations-can-i-add-to-my-account) - 1 comment, 1 upvote
  - [How is AreTheyHappy different from other tools like Hootsuite, Agora Pulse and Sprout Social?](https://www.g2.com/discussions/how-is-aretheyhappy-different-from-other-tools-like-hootsuite-agora-pulse-and-sprout-social) - 1 comment, 1 upvote
  - [Can I try AreTheyHappy for free?](https://www.g2.com/discussions/can-i-try-aretheyhappy-for-free) - 1 comment, 1 upvote
  - [What social media and review channels are included?](https://www.g2.com/discussions/what-social-media-and-review-channels-are-included) - 1 comment, 1 upvote

- [View guestXM pricing details and edition comparison](https://www.g2.com/products/guestxm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A26%3A01+-0500&secure%5Bsession_id%5D=6cf097f5-973c-4d8c-8ff4-6dceba7f1f46&secure%5Btoken%5D=d556df09994f2896780b3247e948157441238b7feed622b8c853a10346516b48&format=llm_user)

## guestXM Features
**Administration**
- Accounting
- Marketing Tools
- Employee Management
- Guest Profiles

**Analytics**
- Reports & Analytics
- Predictive Analytics
- Feedback Management
- Market Intelligence

## Top guestXM Alternatives
  - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,255 reviews)
  - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - 4.6/5.0 (316 reviews)
  - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) - 4.7/5.0 (281 reviews)