Hotel Speaker offers a review response service that combines AI technology with multilingual expert writers to craft personalized replies to guest reviews. Their unique approach, termed Radical Personalisation, aligns with each hotel's specific tone and guidelines, allowing for unique responses that resonate with potential guests. The service benefits hotels by enhancing guest interaction, improving response rates, and indirectly promoting their offerings, all while saving time for hotel staff. Target clients include hotels of all sizes, from small boutiques to large resorts, looking to enhance their online reputation and increase bookings.
How it works:
. They integrate reviews and surveys from all platforms (Google, Booking, TripAdvisor, Expedia, TrustYou, internal surveys).
. Each hotel has its own AI persona, enriched with your updates (restaurant, renovations, events).
. The AI generates three tailored replies for each review.
. Their expert writers refine these replies to ensure quality, personalization, and subtle marketing impact.
. Your team keeps control: simple validation, then automatic publication across all channels.
Why it’s different:
.Each reply includes a discreet marketing message that highlights your strengths and drives bookings.
. Replies are authentic and personalized, never repetitive.
. You save time while ensuring every guest feels heard.
The result:
. Professional, personalized replies that inspire trust and loyalty.
. A guest experience that generates satisfaction and direct revenue.
.A system that combines AI efficiency with human warmth, delivering a true competitive advantage.
