Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.