# Best Retail Management Software

  *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*

   Retail management software, also known as a retail management system (RMS), is a platform that combines several modules to aid in the day-to-day operation of a retail store or chain, such as managing and buying inventory, checking out customers, scheduling employee shifts, keeping track of finances, etc.

RMS can help retailers streamline all the processes of running a store, from procurement to sales and back-office activities such as accounting and human resources. Such an integrated platform provides a single source of truth for all retail data and can improve collaboration between various departments. Mobile versions of the software can be used while working in multiple locations such as stores or warehouses. All retail employees can use this tool, but it is most beneficial to managers and supervisors who need to plan and track operations across multiple business functions.

Retail management software offers features for e-commerce and the supply chain, integrating with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [supply chain management](https://www.g2.com/categories/supply-chain-management) software for advanced functionality. For more retail features, integration with point solutions such as [retail space planning](https://www.g2.com/categories/retail-space-planning) or [retail intelligence](https://www.g2.com/categories/retail-intelligence) is required.

To qualify for inclusion in the Retail Management System category, a product must:

- Provide a single platform and data repository for most or all retail operations
- Deliver modules for or integrate with back-office software such as accounting
- Include POS features which are fully integrated with the other modules of the software
- Manage supply chain operations such as purchasing, inventory management, or shipping
- Manage sales activities such as order delivery, returns, cancellations, or exchanges
- Allow customers to pay using various methods such as cash, credit or debit card, etc 
- Provide marketing features such as campaigns and retail customer loyalty programs
- Provide real-time analytics, reporting features, and intelligent dashboards





## Category Overview

**Total Products under this Category:** 274


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,900+ Authentic Reviews
- 274+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Retail Management Software At A Glance

- **Leader:** [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)
- **Highest Performer:** [KORONA POS](https://www.g2.com/products/korona-pos/reviews)
- **Easiest to Use:** [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)
- **Top Trending:** [LS Retail](https://www.g2.com/products/ls-retail/reviews)
- **Best Free Software:** [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)


---

**Sponsored**

### KORONA POS

Developed by COMBASE, KORONA POS is a cloud-based point of sale built for retailers, quick-service dining, and ticketing businesses. It was built to help businesses automate operations, gain insight into performance, and effectively scale. KORONA POS software comes with a user-friendly and fully customizable front-end cashier system. Users can create unique button layouts, change prices and buttons, add images and descriptions, set different user permissions, add automated prompts, and adjust the customer-facing screen with different messaging, loyalty logins, or advertising. The back-end of KORONA POS, called KORONA Studio, offers merchants vast inventory management features, custom sales reporting and KPI metrics, employee management, vendor relations, gift card management, promotions, ticketing features, loss prevention features, self-checkout solutions, RFID technology, and modern payment options. It's also fully integrated with card processing, eCommerce, accounting, payroll and scheduling apps, and CRM systems and contains an open API through which any merchant or partner can build any integration to KORONA POS. KORONA POS is a subscription-based cloud POS system. Each account is billed by the number of terminals and includes automated updates, full customer support, and no additional fees. The KORONA POS cloud is updated quarterly with new features and integrations. Merchants can also use existing hardware solutions that run on Windows or Linux operating systems. Customer support is included in every subscription and is reachable promptly by phone, chat, and email, and emergency phone support is available 24/7. KORONA POS also provides an in-depth product manual (https://manual.koronapos.com/) and video tutorials on its YouTube channel (https://www.youtube.com/playlist?list=PLtUxCVhwpmcpahIMGY5pzEvSTQVlNTAAy).



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=363&secure%5Bdisplayable_resource_id%5D=1111&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1111&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=42651&secure%5Bresource_id%5D=363&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fretail-management-software%3Fpage%3D18&secure%5Btoken%5D=41a044b34410388987151f7114135556981afdfb0d9e7d4b5114388e446e3647&secure%5Burl%5D=https%3A%2F%2Fkoronapos.com%2Fschedule-a-demo%2F%3Futm_source%3DG2%26utm_medium%3Dcompetitor%26utm_campaign%3Dfree-trail&secure%5Burl_type%5D=book_demo&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)
  Square Point of Sale is a powerful, flexible POS system built for every kind of business—from restaurants and retailers to salons and professional services. With Square POS, you can manage your entire operation from one place. Accept payments in person, online, or on the go. Track sales, inventory, and customer preferences in real time, and use built-in analytics to understand how your business is performing across every location and channel. Tailored solutions of every business. Square POS includes seven industry modes: Quick Service, Full Service, Bar, Retail, Bookings, Services, and Standard. Each mode includes features designed for your business type, including order management, KDS, and pre-authorized tabs for restaurants, appointment scheduling for beauty providers, invoices and estimates for service professionals, and inventory and vendor management for retailers. A POS that grows with your business. As your business evolves, Square POS adapts with you. Easily switch modes, add locations, or manage multiple concepts within one app. Square hardware works across every mode, from countertop setups to mobile readers, so you can take payments wherever your customers are. Simplify your operations. Square combines payments, hardware, and software in one unified platform. Accept all major payment types, including tap, chip, swipe, and digital wallets like Apple Pay and Google Pay. Get paid as soon as the next business day, with transparent pricing, no hidden fees, and no long-term contracts. Insights and tools that drive growth. Square POS includes built-in reports that track sales, customers, staff, and inventory in real time. Square AI delivers smart insights to help you make more informed business decisions. And with integrated tools like Square Marketing, Payroll, Banking, and Square Online, you can manage your entire business from one connected platform. Get started in minutes. Square POS is free to download and simple to set up. Train your team quickly and start accepting payments right away. Explore advanced features with a 30-day free trial, and upgrade anytime. Transparent pricing means you always know what you’ll pay—with no contracts or surprises.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,179

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.4/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Block](https://www.g2.com/sellers/block)
- **Company Website:** https://block.xyz/
- **Year Founded:** 2009
- **HQ Location:** Oakland, California
- **Twitter:** @Square (310,141 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/joinblock/ (13,211 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Business Owner
  - **Top Industries:** Retail, Food & Beverages
  - **Company Size:** 89% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (122 reviews)
- Payment Processing (58 reviews)
- Features (44 reviews)
- Simple (42 reviews)
- Setup Ease (41 reviews)

**Cons:**

- High Fees (30 reviews)
- Expensive (24 reviews)
- Access Limitations (19 reviews)
- Missing Features (17 reviews)
- Payment Issues (17 reviews)

### 2. [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)
  Shopify POS is the best point-of-sale solution for retailers who sell in-store and online. Shopify POS brings in-store and online sales together, so you can create the seamless shopping experiences today's customers expect, increase sales, and drastically streamline operations. Our all-in-one POS offers hardware, payments, and software, built to support any type of retail environment. Built on the world's leading commerce platform, Shopify POS makes it easy to expand to new retail locations, international markets, and online channels. Shopify POS is trusted by major retailers like Alo Yoga, Vuori, and Glossier.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 350

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Shopify](https://www.g2.com/sellers/shopify)
- **Company Website:** https://www.shopify.com/
- **Year Founded:** 2006
- **HQ Location:** Ottawa, ON
- **Twitter:** @Shopify (448,890 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/784652/ (27,474 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Manager
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 75% Small-Business, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Inventory Management (24 reviews)
- Integrations (18 reviews)
- Easy Setup (17 reviews)
- Order Management (17 reviews)

**Cons:**

- Expensive (16 reviews)
- Limited Features (13 reviews)
- Lack of Customization (9 reviews)
- Limited Customization (8 reviews)
- Connectivity Issues (7 reviews)

### 3. [LS Retail](https://www.g2.com/products/ls-retail/reviews)
  LS Central is a global POS and retail operations platform designed for mid-market and enterprise retailers that require advanced functionality, real-time operational control, and the ability to scale across locations, countries, and channels. It combines POS, inventory, pricing and promotions, loyalty, eCommerce, workforce management, analytics, and financial operations in one platform, enabling teams to work from a shared, reliable operational data foundation. The platform is best suited for established retail businesses, including mid-sized single-store operations with complex processes as well as multi-store and international retail chains. LS Central is not designed for small, low-volume retailers or simple point-of-sale needs, but for organizations where operational efficiency, data accuracy, and system integration are business-critical. LS Central acts as a standardized POS and retail operations layer while integrating seamlessly into existing IT environments. It is ERP-, hardware-, and payment service provider-agnostic, allowing retailers to preserve current investments and avoid forced re-platforming. LS Central offers native integration with Microsoft Dynamics 365 Business Central and connects to enterprise ERP systems such as SAP S/4HANA, Oracle, and Microsoft Dynamics through CentralConnect, a dedicated integration framework delivered and supported by LS Retail. This integration-first architecture allows retailers to standardize store operations globally while keeping their chosen ERP, financial systems, and payment infrastructure in place. It also reduces long-term integration complexity as retail operations evolve, new channels are added, or new markets are entered. LS Central follows a modular, composable design, enabling retailers to adopt only the capabilities they need and extend functionality over time. Retailers can deploy global templates for consistent processes while configuring local rules for taxation, pricing, currencies, and regulatory compliance. The intuitive user interface supports daily operational use by store associates, managers, and head office teams, enabling consistent execution and faster onboarding across locations. The platform supports a wide range of retail scenarios, including staffed checkout, self-checkout, mobile POS, eCommerce, and centralized head-office operations. All transactions, inventory movements, prices, promotions, customer interactions, staff hours, and financial data are kept in sync in real time across channels and locations. LS Central also includes AI-enhanced capabilities that support data-driven decision-making across retail operations. These capabilities provide insights, trend analysis, and automation support in areas such as demand forecasting, inventory optimization, promotion performance, and operational reporting. AI features are designed to augment human decision-making, helping teams act faster and more confidently based on accurate, up-to-date data. With this level of operational visibility, retailers can: - Balance inventory across stores to reduce stockouts and excess inventory - Measure promotion performance as transactions occur - Understand customer behavior across channels to support targeted loyalty strategies - Align staffing and payroll with actual demand - Monitor revenue, costs, and profitability without relying on overnight batch processing By reducing manual processes and closing data gaps between store operations and head office, LS Central helps retailers maintain control as they grow. Whether supporting a high-volume single store or a global retail network, the platform enables consistent operations, localized flexibility, and informed decision-making. LS Central is well suited for retailers with significant operational complexity and scale, typically operating with annual revenues in the mid-market and enterprise range, who require a future-ready POS standard that integrates into sophisticated enterprise environments and evolves alongside their business.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 70

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.2/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [LS Retail](https://www.g2.com/sellers/ls-retail)
- **Company Website:** https://www.lsretail.com
- **HQ Location:** Kopavogur, Iceland
- **LinkedIn® Page:** https://www.linkedin.com/company/902415/ (322 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Retail
  - **Company Size:** 57% Mid-Market, 29% Small-Business


### 4. [Epicor Eagle](https://www.g2.com/products/epicor-eagle/reviews)
  Elevate Your Business with Epicor Eagle Epicor offers the most comprehensive, scalable, and proven point-of-sale and retail management solutions on the market. Backed by over 50 years of retail and technology experience, retailers in over 8,000 locations choose Epicor to help grow their business, increase revenue and profits, boost operational efficiencies, and accelerate customer retention.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.3/10)
- **Quality of Support:** 6.8/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Epicor](https://www.g2.com/sellers/epicor)
- **Year Founded:** 1972
- **HQ Location:** Austin, TX
- **Twitter:** @Epicor (9,313 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4617/ (6,273 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 44% Small-Business, 33% Mid-Market


### 5. [KORONA POS](https://www.g2.com/products/korona-pos/reviews)
  Developed by COMBASE, KORONA POS is a cloud-based point of sale built for retailers, quick-service dining, and ticketing businesses. It was built to help businesses automate operations, gain insight into performance, and effectively scale. KORONA POS software comes with a user-friendly and fully customizable front-end cashier system. Users can create unique button layouts, change prices and buttons, add images and descriptions, set different user permissions, add automated prompts, and adjust the customer-facing screen with different messaging, loyalty logins, or advertising. The back-end of KORONA POS, called KORONA Studio, offers merchants vast inventory management features, custom sales reporting and KPI metrics, employee management, vendor relations, gift card management, promotions, ticketing features, loss prevention features, self-checkout solutions, RFID technology, and modern payment options. It's also fully integrated with card processing, eCommerce, accounting, payroll and scheduling apps, and CRM systems and contains an open API through which any merchant or partner can build any integration to KORONA POS. KORONA POS is a subscription-based cloud POS system. Each account is billed by the number of terminals and includes automated updates, full customer support, and no additional fees. The KORONA POS cloud is updated quarterly with new features and integrations. Merchants can also use existing hardware solutions that run on Windows or Linux operating systems. Customer support is included in every subscription and is reachable promptly by phone, chat, and email, and emergency phone support is available 24/7. KORONA POS also provides an in-depth product manual (https://manual.koronapos.com/) and video tutorials on its YouTube channel (https://www.youtube.com/playlist?list=PLtUxCVhwpmcpahIMGY5pzEvSTQVlNTAAy).


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.3/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [COMBASE USA](https://www.g2.com/sellers/combase-usa)
- **Company Website:** https://koronapos.com/
- **Year Founded:** 2011
- **HQ Location:** Las Vegas, NV
- **Twitter:** @CombaseUSA (491 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/combase-usa-inc-/ (27 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Owner
  - **Top Industries:** Retail, Computer Software
  - **Company Size:** 42% Mid-Market, 42% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (14 reviews)
- Ease of Use (13 reviews)
- Efficiency (13 reviews)
- Features (11 reviews)
- Reliability (10 reviews)

**Cons:**

- Difficult Learning (6 reviews)
- Limited Customization (3 reviews)
- Limited Features (3 reviews)
- Slow Performance (3 reviews)
- UX Improvement (3 reviews)

### 6. [iVend Retail](https://www.g2.com/products/ivend-retail/reviews)
  iVend Retail by CitiXsys is an integrated Point of sale software application delivered on cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire shopper journey. iVend Retail includes complete infrastructure and application management solutions for head-office, backoffice and customer-facing operations with software modules for point of sale (POS), mobile POS, customer loyalty, retail reporting and analytics with out-of-the-box integrations to Magento Commerce, Shopify, Sage 300cloud and X3, Microsoft Dynamics 365 Business Central, SAP Business One, S/4HANA and SAP IS-Retail.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.0/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [CitiXsys](https://www.g2.com/sellers/citixsys)
- **Company Website:** https://www.ivend.com
- **Year Founded:** 2002
- **HQ Location:** New York
- **Twitter:** @iVendRetail (1,421 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/citixsys/ (172 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Mid-Market, 18% Enterprise


#### Pros & Cons

**Pros:**

- Cloud-Based POS (1 reviews)
- Features (1 reviews)
- Integrations (1 reviews)
- Reliability (1 reviews)
- Time Efficiency (1 reviews)

**Cons:**

- UX Improvement (1 reviews)

### 7. [Wooqer](https://www.g2.com/products/wooqer/reviews)
  Founded in San Jose, Wooqer, is trusted by leading global enterprises to enable flawless business execution at scale. With thousands of users across industries, Wooqer empowers businesses to bridge strategy and execution seamlessly. Wooqer, the Workapp, helps prevent sales loss with seamless processes – from tracking success metrics and to-do lists to training, audits, and more. 100,000+ Business locations (stores, restaurants, bank branches, hotels, clinics, lounges, auto dealerships) use Wooqer in 31+ countries to share guidelines, set expectations, measure compliance, and build accountability


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 44

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [WOAS Technology](https://www.g2.com/sellers/woas-technology)
- **HQ Location:** San Jose, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/28021388/ (5 employees on LinkedIn®)
- **Ownership:** Woas Inc.

**Reviewer Demographics:**
  - **Top Industries:** Retail, Food & Beverages
  - **Company Size:** 46% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- All-in-one (1 reviews)
- Analytics (1 reviews)
- Centralization (1 reviews)
- Customizability (1 reviews)

**Cons:**

- Poor Customer Support (1 reviews)

### 8. [RepairShopr](https://www.g2.com/products/repairshopr/reviews)
  With essentials like POS, CRM, ticketing, and integrated billing, plus powerful extras like built-in marketing and reporting tools, RepairShopr is the most complete repair shop business platform available. Check out our video to learn more: https://youtu.be/1qLuy3-JUIE


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.6/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
- **Year Founded:** 2017
- **HQ Location:** Fully remote, US
- **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (112 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 85% Small-Business, 11% Mid-Market


### 9. [Agiliron](https://www.g2.com/products/agiliron/reviews)
  POS, Inventory Management & E-Commerce Solutions. Agiliron is an all-in-one software suite which allows you to manage all orders, inventory and CRM records, from all channels, in one place.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 28

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.6/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Agiliron](https://www.g2.com/sellers/agiliron)
- **Year Founded:** 2007
- **HQ Location:** Portland, OR
- **Twitter:** @agiliron (288 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/agiliron/about (27 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail, Wholesale
  - **Company Size:** 93% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (4 reviews)
- Ease of Use (3 reviews)
- Helpful (3 reviews)
- Affordable (2 reviews)
- Easy Integrations (2 reviews)

**Cons:**

- Inventory Management (1 reviews)
- Limited Customization (1 reviews)
- Missing Features (1 reviews)
- Order Management (1 reviews)
- Order Management Issues (1 reviews)

### 10. [Celerant Technology](https://www.g2.com/products/celerant-technology/reviews)
  Celerant Technology is a provider of omnichannel retail software, offering fully integrated point-of-sale (POS), eCommerce, inventory management, and business analytics solutions. Designed for retailers of all sizes, Celerant’s platforms empower businesses to unify their sales channels, streamline operations, and make data-driven decisions that drive growth. Celerant delivers two core retail management systems—Cumulus Retail and Stratus Enterprise—each tailored to different business scales and operational needs.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.4/10)
- **Ease of Admin:** 9.7/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.0/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Celerant Technology](https://www.g2.com/sellers/celerant-technology)
- **Year Founded:** 1999
- **HQ Location:** Staten Island, NY
- **Twitter:** @CelerantTech (909 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1472734/ (241 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Features (1 reviews)
- Integrations (1 reviews)
- Mobile Compatibility (1 reviews)
- Updates (1 reviews)


### 11. [Rain Retail](https://www.g2.com/products/rain-retail/reviews)
  ALL THE FEATURES YOU NEED Integrated into Rain's all-in-one system. CLOUD-BASED POINT OF SALE Manage inventory and make sales from any location, all you need is an Internet connection, Wi-Fi, or a mobile hotspot. E-COMMERCE Integrated POS & E-Commerce ensures that in-store and online inventory levels are always updated. RENTALS Rentals are integrated with your point of sale, so you can view and manage all aspects of rental transactions, from start to finish. SERVICES & REPAIRS Detailed service tracking synchs with your POS, allowing you to view and manage every service and repair, with automated notification sent to customers when work is completed. CLASS MANAGEMENT Convenient online class sign-up. Once a customer pays for your class, their seat is instantly reserved, and the number of available seats reduces. AUTOMATED MARKETING Send automated marketing emails and text notifications for new arrivals, top sellers, sale items, and upcoming classes. No need for third-party marketing services.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.4/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Rain](https://www.g2.com/sellers/rain)
- **Year Founded:** 2008
- **HQ Location:** Provo, Utah
- **Twitter:** @Rain (97,316 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rainretail/ (54 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner
  - **Top Industries:** Retail, Arts and Crafts
  - **Company Size:** 93% Small-Business, 3% Enterprise


### 12. [LOU powered by Evosus](https://www.g2.com/products/lou-powered-by-evosus/reviews)
  LOU is cloud business software spanning Retail, Service, Inventory, Reporting and Financials. It's an ERP system that also modular - meaning that you can start with just the Retail Bundle or Service Bundle, and add on at any time. LOU was built by the team at Evosus, using 20 years of experience in the Pool, Hot Tub, Hearth (Fireplace), Patio and Furniture industries. LOU is all cloud based - just open a browser or mobile app and start your day. Seasonal pricing allows you to dial up / dial down the number of users any time...we only charge you for what you use. All licenses include unlimited phone / email / online access to our U.S. based support center.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.3/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Evosus](https://www.g2.com/sellers/evosus)
- **Company Website:** https://www.evosus.com
- **Year Founded:** 2001
- **HQ Location:** Vancouver, US
- **Twitter:** @Evosus (266 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9460213 (55 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- All-in-one Solutions (1 reviews)
- Customer Service (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Features (1 reviews)

**Cons:**

- Difficult Learning (1 reviews)
- Financial Reporting (1 reviews)
- Functionality Issues (1 reviews)
- Inefficiency (1 reviews)
- Insufficient Guidance (1 reviews)

### 13. [NCR Voyix Counterpoint](https://www.g2.com/products/ncr-counterpoint-pos/reviews)
  NCR Voyix Counterpoint is a comprehensive retail management system designed to streamline operations for businesses ranging from single-store retailers to multi-location enterprises. This feature-rich software offers real-time inventory management, a customizable point-of-sale (POS) interface, and instant access to critical data, enabling retailers to provide seamless customer experiences across various channels. Tailored to meet the unique needs of diverse retail sectors, Counterpoint empowers businesses to enhance efficiency, improve customer loyalty, and drive growth. Key Features and Functionality: - Inventory Management: Monitor stock levels in real-time across all locations, print labels, manage physical counts, and access key metrics to maintain optimal inventory control. - Point-of-Sale (POS): Utilize configurable touchscreens for efficient sales processing, including features like layaways and upsell prompts, while ensuring secure payment transactions. - Customer Loyalty and Tracking: Track customer purchase histories and preferences, enabling the implementation of loyalty programs that foster strong relationships and encourage repeat business. - Automated Purchasing: Streamline procurement with support for multiple vendors, smart reorder recommendations, and vendor credit tracking to optimize purchasing processes. - Marketing Data and Reporting: Leverage customer purchase insights to create targeted marketing campaigns and generate comprehensive reports on metrics such as turn rate, profitability, and daily sales, facilitating informed decision-making. Primary Value and Solutions Provided: NCR Voyix Counterpoint addresses the complex challenges faced by retailers by offering an integrated solution that enhances operational efficiency and customer engagement. By automating critical processes like inventory management and purchasing, businesses can reduce manual errors and save time. The system's robust POS capabilities ensure swift and secure transactions, while its customer loyalty features help build lasting relationships with shoppers. Additionally, the platform's advanced reporting and analytics tools provide valuable insights, enabling retailers to make data-driven decisions that drive profitability and growth.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 28

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.6/10 (Category avg: 8.4/10)
- **Ease of Admin:** 6.3/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.0/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [NCR Voyix](https://www.g2.com/sellers/ncr-voyix)
- **Year Founded:** 1884
- **HQ Location:** Atlanta, Georgia
- **LinkedIn® Page:** https://www.linkedin.com/company/ncrvoyix/ (7,922 employees on LinkedIn®)
- **Ownership:** NYSE: NCR
- **Total Revenue (USD mm):** $6,207

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 48% Mid-Market, 39% Small-Business


#### Pros & Cons

**Pros:**

- Customization (1 reviews)
- Updates (1 reviews)

**Cons:**

- Technical Issues (1 reviews)

### 14. [Openbravo Commerce Cloud](https://www.g2.com/products/openbravo-commerce-cloud/reviews)
  Helping physical stores play new expanded role in today’s omnichannel reality -Omnichannel readiness -Better in-store customer service -Faster, safe and convenient checkout -Greater store inventory accuracy Openbravo is the omnichannel software platform of choice for brands and retailers seeking to accelerate their digital transformation and omnichannel strategy. Flexible, cloud-based and mobile-enabled, it allows integration between the online and offline channels, personalized, convenient and safer store shopping experiences, as well as intelligent order management with a single and real-time view of inventory. International brands like Decathlon, BUT, Caroll, Rubaiyat, Sharaf DG, Toys “R” Us Iberia and Zôdio prefer Openbravo, which today counts over 18,000 back office users and 60,000 point of sale terminals.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.7/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Openbravo](https://www.g2.com/sellers/openbravo)
- **Year Founded:** 2006
- **HQ Location:** Pamplona, Navarra
- **LinkedIn® Page:** https://www.linkedin.com/company/39434/ (265 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 53% Small-Business, 26% Enterprise


### 15. [Quant](https://www.g2.com/products/quant/reviews)
  Quant is a cloud solution for the management of retail space, product categories, planograms, shelf labels, automatic replenishment and store photo documentation. In Quant, our clients draw and manage the floor plans of thousands of stores and publish hundreds of thousands of planograms every year.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 54

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Quant Retail s.r.o.](https://www.g2.com/sellers/quant-retail-s-r-o)
- **Company Website:** https://www.quantretail.com
- **Year Founded:** 2001
- **HQ Location:** Tupadly, CZ
- **Twitter:** @QuantRetail (18 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/showcase/quant-retail/ (39 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail, Pharmaceuticals
  - **Company Size:** 40% Enterprise, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Support (1 reviews)
- Easy Integrations (1 reviews)
- Features (1 reviews)
- Implementation Ease (1 reviews)

**Cons:**

- Improvement Needed (1 reviews)
- Integration Issues (1 reviews)

### 16. [SBI Grower](https://www.g2.com/products/sbi-grower/reviews)
  SBI Inventory Management is a complete POS, Inventory and Accounting solution for growers, garden centers and landscape distribution companies.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.4/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [SBI Software](https://www.g2.com/sellers/sbi-software)
- **Year Founded:** 2000
- **HQ Location:** Portland, OR
- **Twitter:** @sbisoftware (19 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sbi-software (191 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 17. [Acme Insight](https://www.g2.com/products/acme-insight/reviews)
  Acmeinsight is a business management software for retailers, wholesales, distributors and small manufacturers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 39

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Acme Infovision Systems](https://www.g2.com/sellers/acme-infovision-systems)
- **Year Founded:** 1994
- **HQ Location:** Satara
- **Twitter:** @AcmeInfovision (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 50% Small-Business, 40% Mid-Market


### 18. [Retail Pro](https://www.g2.com/products/retail-pro/reviews)
  Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 28

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.8/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Retail Pro International](https://www.g2.com/sellers/retail-pro-international)
- **HQ Location:** Folsom, CA
- **Twitter:** @RetailProNews (3,361 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/785872/ (356 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail, Apparel & Fashion
  - **Company Size:** 50% Mid-Market, 31% Small-Business


### 19. [ERPLY](https://www.g2.com/products/erply/reviews)
  ERPLY LTD, is a provider of cloud-based, iPad-oriented Point of Sale and Inventory Management software for retailers, with a focus on multi-store operations. We provide fully integrated front-end and back-office functionality for your stores, warehouses, and headquarters into a single software suite.


  **Average Rating:** 3.4/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.1/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Erply](https://www.g2.com/sellers/erply)
- **Year Founded:** 2009
- **HQ Location:** New York, New York
- **Twitter:** @erply (1,482 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/erply (89 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 85% Small-Business, 8% Enterprise


### 20. [metro](https://www.g2.com/products/retail-manager-solutions-metro/reviews)
  Operations Director is a software solution that can be customised to suit your business needs, helping you manage time and customer service, and modules to assist your management team.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Retail Manager Solutions](https://www.g2.com/sellers/retail-manager-solutions)
- **Year Founded:** 2001
- **HQ Location:** Minstead, GB
- **Twitter:** @RMtweets (184 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/retail-manager-solutions-ltd (43 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 69% Small-Business, 31% Mid-Market


### 21. [RMS](https://www.g2.com/products/apparel-systems-rms/reviews)
  RMS is a retail management system designed to take away the effort of running retail concessions by automating the processes.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.1/10 (Category avg: 8.4/10)
- **Ease of Admin:** 5.0/10 (Category avg: 8.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Apparel Systems](https://www.g2.com/sellers/apparel-systems)
- **Year Founded:** 1982
- **HQ Location:** Blue Bell, US
- **Twitter:** @fashionsystems (183 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 42% Enterprise


### 22. [Retail Directions](https://www.g2.com/products/retail-directions/reviews)
  Retail Directions is a POS software that gives chain retailers a distinct competitive advantage a unified system that handles ecommerce, logistics, merchandise management, and point-of-sale.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.9/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Retail Directions](https://www.g2.com/sellers/retail-directions)
- **Year Founded:** 1993
- **HQ Location:** Melbourne, AU
- **Twitter:** @RetailHappiness (305 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/43202 (52 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Mid-Market, 36% Small-Business


### 23. [RetailOps](https://www.g2.com/products/retailops/reviews)
  RetailOps is a retail operations management solution. Our customers have the need for a true SaaS solution that can handle multiple sales channels and products in one, easy-to-use application. Our solutions cover everything from purchasing to reporting and even goes mobile thanks to the RetailOps mobile app.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.2/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.5/10 (Category avg: 8.4/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.3/10)
- **Quality of Support:** 5.6/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [RetailOps](https://www.g2.com/sellers/retailops)
- **Year Founded:** 2011
- **HQ Location:** San Diego, US
- **Twitter:** @Gud_Tech (14 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3243366/ (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 46% Mid-Market, 46% Small-Business


### 24. [Merchant RMS](https://www.g2.com/products/merchant-rms/reviews)
  Merchant RMS is a store management system including POS, purchasing, inventory control, CRM and integrated communications for multi store environments.


  **Average Rating:** 3.3/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.5/10)
- **Ease of Use:** 6.0/10 (Category avg: 8.4/10)
- **Ease of Admin:** 6.7/10 (Category avg: 8.3/10)
- **Quality of Support:** 6.0/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Merchant Applications](https://www.g2.com/sellers/merchant-applications)
- **Year Founded:** 1986
- **HQ Location:** Mississauga, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/1089767 (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Small-Business, 36% Mid-Market


### 25. [Cybex](https://www.g2.com/products/cybex/reviews)
  Enterprise Retail Suite's provides technology to medium sized retailers by incorporating business intellegence, customer marketing, a merchandise assortment plan and the ability to sails audit.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.3/10)
- **Quality of Support:** 7.4/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [Cybex Systems](https://www.g2.com/sellers/cybex-systems)
- **Year Founded:** 1986
- **HQ Location:** N/A
- **Twitter:** @CybexSystems (11 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 57% Small-Business, 21% Enterprise




## Parent Category

[Retail Software](https://www.g2.com/categories/retail)



## Related Categories

- [Retail POS Systems](https://www.g2.com/categories/retail-pos)
- [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)



---

## Buyer Guide

### What You Should Know About Retail Management Software

### What is Retail Management Software?

Retail management software, also referred to as retail management systems (RMS), provides a retailer with various tools, all housed on one platform, to help run their store. RMS platforms can streamline day-to-day operations and help small retailers save time and energy by handling most store operations. It also helps boost sales and increase customer satisfaction through a better understanding of consumers, products, and services with respect to one’s store.

Since most of a retail management system’s functionality revolves around point of sale, much of the platform’s data is obtained from daily transactions. Inventory management features, for instance, are tied to the POS feature, updating inventory in real-time as sales are made. The main advantage of retail management software is the interconnectivity of all the different features, all of which help with the everyday chores associated with running a retail business.

#### What Types of Retail Management Software Exist?

There are mainly two types of retail management software currently used in this industry; on-premises and cloud-based. While both options offer some basic common features to manage store operation, the decision is always a question of deployment.

**On-premises retail management software**

On-premises retail management software, also known as legacy systems, are the most desired suite by retailers across the industry. They mainly consist of desktop computers and other pieces of hardware like a POS cash drawer, barcode scanner, receipt printer, etc., that can only be accessed on the infrastructure they’re deployed in. These systems are always locally installed and maintained on-site, with a huge IT infrastructure cost of running and maintaining it.

**Cloud-based retail management software**

Contrary to on-premises, cloud-based systems are the modern retail management software gaining massive traction in the industry. Cloud-based solutions are hosted on the vendor’s server and can be accessed in the store through software or an application on the computer or a mobile device. The product suites are usually sold under a subscription-based pricing model, and the vendor is responsible for providing all kinds of services and support to run it.

### What are the Common Features of Retail Management Software?

Retail management software is an all-in-one tool with multiple features to offer. Here are some core features to help retailers find the best solution for their day-to-day operations:

**Inventory management:** Inventory management is crucial for all retailers, whether brick-and-mortar or online. Retail management systems can track inventory in real-time as sales are made through the POS feature of the platform. These solutions can also help purchase new inventory by tracking sales trends to ensure the business always has hot items in stock and does not over-purchase items just sitting on the shelf.

**Point of sale (POS):** Retail point-of-sale features are crucial for the retail industry. They allow retailers to exchange customers' money for their goods or services. POS features are where the most data is gathered, as it is where customer data and inventory data collide. Retailers can see which customers are buying what products, providing information to help a business grow.

**Loyalty management:** The goal of any business is to attract more customers, and for a retail business, that includes attracting repeat customers. Loyalty management features can help retailers set up a program that uses incentives to attract repeat business or entice lapsed customers to return. Often this takes the form of point systems (points are accrued by making purchases) or gift vouchers.

**Analytics:** Accurate data is essential for every industry, including retail. Since retail management platforms deal with almost every aspect of a retail business, they can collect data from the various corners of their business and create an analytics dashboard that provides a clear picture of its performance. With this data and analysis, retailers can make informed decisions based on where they are performing well and where they need to improve.

**Mobile functionality:** With more and more technology moving to the mobile sphere, it’s only a matter of time until the retail industry does as well. Many retail management solutions are built to run on mobile devices such as tablets, providing mobile POS functionality anywhere inside or outside a store. This is extremely useful for e-commerce businesses that function entirely online. Customers and owners can then conduct business whenever and wherever they choose.

**Marketing:** Marketing is a surefire way to get people through the door, so many retail management software have marketing features. These features may help retailers manage their social media presence or create email campaigns.

**Employee management:** Retail businesses often have unique employment needs, particularly around the holiday rush. Employee management features can help retailers schedule their employees’ shifts and create onboarding timelines for new employees who need training. Given the large amount of data a retail management system collects, business owners and managers can ensure they have enough workers on the floor during busy periods.

### What are the Benefits of Retail Management Software?

Retail management tools address the holistic need of the retail store and streamline core processes needed to excel in a retail business. Here are a few benefits of retail management systems:

**Supply chain management:** It helps manage the supply chain and provides real-time information on the available retail inventory in one place.

**Finance and accounting:** Retail management software helps manage finance and adhere to all accounting policies.

**HR management:** Human resource management can be conducted using the tool by tracking employee clock-ins, clock-outs, efficiency, and performance.

**Sales tracking:** It provides a standalone functionality to track sales, exchanges, and returns. It also serves as a central hub for maintaining sales data.

**Reporting and analytics:** Retail management tools also help in reporting and analytics. It provides valuable insights to analyze different store metrics and overall performance.

### Who Uses Retail Management Software?

Department stores, specialty retailers, warehouse and convenience retailers, supermarkets, and hypermarkets use retail management software.

**Store managers:** Managers responsible for managing retail stores use these solutions to handle the daily tasks of customers, staff, sales, marketing, inventory control, and the overall retail environment.

**Store cashiers:** Store executives in charge of cash counters at retail stores use POS solutions to receive payments, issue receipts, and handle billing-related queries of customers.

**Customers:** Self-checkout is an emerging trend in the retail industry. A retail management system allows customers to check out by themselves, usually at sophisticated retail outlets. It also creates a better customer experience.

### Challenges with Retail Management Software

Some common challenges faced by retailers using retail management software are: 

**Software replacement:** Switching from one software vendor to another could be troublesome. The biggest problem is the replacement cost or cost of opting for a new product. It also might affect the existing process and create bottlenecks. For new software or technology, store staff might face difficulties adapting to it, which could slow down store operations.

**Product selection:** Selecting the right RMS could be a little tricky. Retail management software is often compared to retail POS software, resulting in confusion because of similar feature offerings. Retail POS is one part of the massive retail management system, and buyers must carefully map the store's needs to the features offered in a system.

**Internet connectivity:** Most cloud-based retail management solutions become operational only through the Internet. Internet connectivity is not as substantial of an issue compared to the others mentioned above, but it can hinder the smooth operation of the store. Customers want a seamless checkout experience, and slow Internet means an increase in wait time, a considerable loss in money, and a bad reputation in the market.

### How to Buy Retail Management Software

#### Requirements Gathering (RFI/RFP) for Retail Management Software

Retail management software offers features that cater to individual business needs. Understanding requirements is the most important thing in selecting the right set of tools. Opting for a retail POS system is a good idea if the requirement is only for general retail operations like billing or inventory checks. Whereas for tasks like point of sale (POS), customer relationship management (CRM), enterprise resource planning (ERP), order management, scheduling employee shifts, inventory management, customer loyalty programs, etc., RMS is the correct choice.

After understanding the requirements, the buyer can contact different vendors and ask for product-related information through RFP/RFIs. Upon receiving RFP/RFIs, the buyer needs to look at the features, pricing, and contract agreements to understand what problems the new system will solve. Buyers must carefully examine all relevant information and documents before opting for the vendor and product.

#### Compare Retail Management Software Products

**Create a long list**

A long list always helps select the right software from many products available for retail management. The buyer should remember to look at the existing software and prioritize asking what problem the new software can solve. A long list must consist of products that qualify metrics like required feature offerings, reviews and ratings from buyers, vendor add-ons, price points, and its overall reputation in the category.

**Create a short list**

A short list narrows down the options available on the long list. It is generally done by mapping existing requirements to the offerings of the software. A short list is generally created from a price point of view where the buyer selects a retail management system vendor as per the price quoted by the vendor, considering the product's budget.

**Conduct demos**

Software demos are crucial to understanding how compatible the product is with existing systems and processes. It helps meet the realistic expectations from the product. The buyer must consider asking the vendor to conduct a demo and involve an internal IT team or consultant before selecting and implementing the RMS in the business.

#### Selection of Retail Management Software

**Choose a selection team**

A team of department managers who will be using the software, IT personnel, or consultants is required for the selection process. Collaborative communication around different functionalities of the retail management solution and collecting individual feedback from the people involved help make a better decision. 

**Negotiation**

The negotiation process can happen upon receiving a price quote from the vendor. Depending on the available budget, the buyer can offer a price to the vendor considering all the RMS features or any add-ons. A successful negotiation means a courteous and constructive interaction that is a win-win for both parties.

**Final decision**

The final decision should be based on all the information collected, features offered, and price agreed by both parties involved in the purchasing process of the product.