Best Remote Support Software for Small Business - Page 3

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 128

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Digi Remote Manager (+2.38%) - Among all products in this category, Digi Remote Manager recorded the largest rating increase compared to last month

Last updated: October 22, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 33,700+ Authentic Reviews
  • 128+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Zoho Assist, TeamViewer, Remote Monitoring and Management, Action1, Datto RMM, ScreenConnect, and Splashtop Remote Support.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=teamviewer&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=action1&focus%5B%5D=datto-rmm&focus%5B%5D=screenconnect&focus%5B%5D=splashtop-inc-splashtop-remote-support&segment=small-business)

Help Lightning

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

Average Rating: 4.8/5.0

Total Reviews: 62

How Do G2 Users Rate Help Lightning?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Help Lightning?

  • Seller: Help Lightning
  • Year Founded: 2016
  • HQ Location: Birmingham, AL
  • Twitter: @helplightning
    3,961 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Chemicals, Information Technology and Services
  • Company Size: 40% Medium, 37% Large

What Do G2 Reviewers Say About Help Lightning?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Help Lightning, enabling efficient support on cellular devices and simplifying setup.
  • Users commend the exceptional customer support from Help Lightning, enhancing their overall experience and satisfaction.
  • Users value the screen sharing feature of Help Lightning for its accessibility and effectiveness in resolving issues quickly.
  • Users commend the reliability of Help Lightning, appreciating its effectiveness in resolving technical issues efficiently.
  • Users value the effective team collaboration in Help Lightning, enhancing support and speeding up issue resolution.
Cons
  • Users face delay issues with screensharing and video downloads, which hinder the efficiency of troubleshooting processes.
  • Users often face connectivity issues with Help Lightning, particularly with multiple participants, leading to frequent disconnections.
  • Users report issues with frequent screen sharing disconnections and a frustratingly short time frame for sessions.
  • Users experience screen resolution issues with frequent disconnections and unclear reconnection processes, leading to frustration.
  • Users report connectivity drops and lack of detailed data visuals on the Help Lightning admin platform.

What Are Recent G2 Reviews of Help Lightning?

What Are G2 Users Discussing About Help Lightning?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 314

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.1/10)
  • Quality of Support: 7.4/10 (Category avg: 8.9/10)
  • Compliance: 7.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kaseya VSA, enjoying its practical interface and efficient management tools.
  • Users love the seamless automation features in Kaseya VSA, enhancing their efficiency and productivity across tasks.
  • Users appreciate the user-friendly interface of Kaseya VSA, which simplifies management and enhances administrative efficiency.
  • Users appreciate the seamless script execution and user-friendly interface of Kaseya VSA for efficient management.
  • Users find Kaseya VSA's intuitive interface enhances their experience, making configuration and management seamless.
Cons
  • Users feel the missing features hinder Kaseya VSA, particularly a direct file transfer method and O365 management.
  • Users face connectivity issues with Kaseya VSA, slowing down their workflow and complicating remote sessions.
  • Users face remote access issues with Kaseya VSA, finding the connection process cumbersome and unreliable at times.
  • Users experience slow performance with Kaseya VSA, facing delays in loading and remote desk operations.
  • Users experience connection issues, finding the process cumbersome and encountering crashes, impacting their workflow significantly.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

Atlassian Enterprise Support

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Average Rating: 4.3/5.0

Total Reviews: 38

How Do G2 Users Rate Atlassian Enterprise Support?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Atlassian Enterprise Support?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Medium, 32% Small

What Are Recent G2 Reviews of Atlassian Enterprise Support?

What Are G2 Users Discussing About Atlassian Enterprise Support?

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Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @Surfly
    903 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

N-able Take Control

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate N-able Take Control?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind N-able Take Control?

  • Seller: N-able
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Nable
    15,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 23% Medium

What Do G2 Reviewers Say About N-able Take Control?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of N-able Take Control, enabling quick remote assistance with minimal setup.
  • Users appreciate the easy setup of N-able Take Control, streamlining remote assistance with quick link or code generation.
  • Users appreciate the fast and reliable remote access of N-able Take Control, enhancing troubleshooting efficiency without disruptions.
  • Users appreciate the ease of adding endpoints in N-able Take Control, facilitating quick and efficient remote assistance.
  • Users value the central dashboard of N-able Take Control, enhancing ease of use for managing customers effectively.
Cons
  • Users struggle with the complex implementation process of N-able Take Control, finding it frustrating and time-consuming.
  • Users report mobile app issues that hinder functionality and express frustration with poor customer support and complex implementation.
  • Users find the installation process overly complicated, requiring multiple steps that can add to user stress.
  • Users experience delay issues with N-able Take Control, especially when handling larger files or high-resolution screens.
  • Users find N-able Take Control expensive and underperforming, facing poor support and a complex, outdated interface.

What Are Recent G2 Reviews of N-able Take Control?

What Are G2 Users Discussing About N-able Take Control?

Iperius Remote

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Manage all your tasks remotely from a centralized panel Once you get in your own account, you’ll be able to see a list of all connected computers and therefore obtain an immediately accessible list of customers to whom you can provide support and managing tasks remotely. Check your Detailed Session Reports The Pro versions allow you to quickly view all the statistics relating to remote connections made. These statistics can be grouped by group, computer or operator, and filtered by specific dates. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards and Two-Factor Authentication. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS. Iperius Remote is a multi-platform software, you can use it on Mac, Windows, Linux but also on Android and iOS.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate Iperius Remote?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Iperius Remote?

  • Seller: Enter
  • HQ Location: Grottammare, AP
  • Twitter: @enter
    2,965 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 85% Small, 15% Medium

What Do G2 Reviewers Say About Iperius Remote?

AI-generated summary from verified user reviews

Pros
  • Users value the automation for unattended access, enabling quick server restarts and efficient remote troubleshooting.
  • Users love the super fast connection speed of Iperius Remote, ensuring quick access for seamless remote troubleshooting.
  • Users appreciate the superior connectivity of Iperius Remote, enabling seamless access and quick troubleshooting for uninterrupted services.
  • Users value the ease of use of Iperius Remote, finding it intuitive for quick and efficient access.
  • Users love the easy access provided by Iperius Remote for quick and seamless remote troubleshooting and service management.
Cons
  • Users often find audio issues during video conferencing, impacting their overall experience with Iperius Remote.
  • Users find the tool great, but it needs improvement for video conferencing capabilities to enhance overall usability.
  • Users find the video quality lacking during conferencing, which impacts their overall experience with Iperius Remote.

What Are Recent G2 Reviews of Iperius Remote?

What Are G2 Users Discussing About Iperius Remote?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the easy setup process of RealVNC, enabling quick connections across devices without hassle.
Cons
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.
  • Users are disappointed by the limited free options of RealVNC, as the retirement of the Home plan impacts casual use.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

SightCall

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

Average Rating: 4.6/5.0

Total Reviews: 20

How Do G2 Users Rate SightCall?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind SightCall?

  • Seller: SightCall
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @sightcall
    1,329 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 52% Small, 43% Medium

What Are Recent G2 Reviews of SightCall?

Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Pulseway?

  • Seller: MMSoft Design
  • Year Founded: 2011
  • HQ Location: Dublin, Ireland
  • Twitter: @pulsewayapp
    6,073 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support of Pulseway, highlighting their responsiveness and understanding of unique business needs.
  • Users find Pulseway to be easy to use, enabling seamless access and integration for efficient infrastructure management.
  • Users praise the intuitive interface of Pulseway, making it easy to implement and enhancing business operations seamlessly.
  • Users commend the easy setup of Pulseway, enabling seamless integration and management for their computer repair services.
  • Users rave about the responsive support from Pulseway, ensuring quick and effective assistance whenever needed.
Cons
  • Users are frustrated with constant upselling and unfinished features, alongside issues with logging out and reporting quality.
  • Users note the limited features of Pulseway, particularly in network monitoring and mobile app updates.
  • Users find limited compatibility with Pulseway, particularly regarding Microsoft Office and Linux integration issues.
  • Users find the slow performance of Pulseway frustrating, particularly during peak hours, affecting overall usability.
  • Users find the pricing very high compared to other comparable remote monitoring management solutions.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

Matrix42 FastViewer

Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations.

Average Rating: 4.3/5.0

Total Reviews: 79

How Do G2 Users Rate Matrix42 FastViewer?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Matrix42 FastViewer?

  • Seller: Matrix42
  • Year Founded: 1992
  • HQ Location: Frankfurt, Germany
  • Twitter: @Matrix42_global
    1,097 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    624 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Matrix42 FastViewer?

AI-generated summary from verified user reviews

Pros
  • Users find FastViewer's ease of use remarkable, making remote communication and meetings straightforward and efficient.
  • Users value the ease of connectivity for remote control, enhancing remote work efficiency and collaboration.
  • Users value the secure connection protocols of Matrix42 FastViewer, enhancing trust in remote support and communication.
  • Users praise the high-quality audio and user-friendly interface of Matrix42 FastViewer, enhancing online meeting experiences.
  • Users value the amazing video quality of Matrix42 FastViewer, enhancing their remote communication and collaboration experience.
Cons
  • Users find FastViewer relatively expensive, especially for small businesses, limiting access to its features.
  • Users find the limited features of FastViewer restrict flexibility and customization, impacting overall user experience.
  • Users face connectivity issues with Matrix42 FastViewer, leading to frustrations and disruptions during use.
  • Users experience connection issues with Matrix42 FastViewer, often facing difficulties in accessibility and data transfer.
  • Users find the slow loading time of Matrix42 FastViewer frustrating, especially during large file transfers.

What Are Recent G2 Reviews of Matrix42 FastViewer?

What Are G2 Users Discussing About Matrix42 FastViewer?

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Cisco Webex Support?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Quality of Support: 8.8/10 (Category avg: 8.9/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Cisco Webex Support?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 45% Large, 32% Small

What Do G2 Reviewers Say About Cisco Webex Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Cisco Webex Support, making remote assistance simple and efficient.
  • Users value the intuitive design of Cisco Webex Support, enhancing functionality and ease of use across platforms.
  • Users appreciate the mobile compatibility of Cisco Webex Support, finding it functional and easy to use on-the-go.
  • Users appreciate the ease of remote control access in Cisco Webex Support, valuing its long-standing reliability.
  • Users appreciate the ease of use and top-notch features of Cisco Webex Support as a time-tested remote support tool.
Cons
  • Users experience difficulties with slow performance and sharing control, impacting their overall satisfaction with Cisco Webex Support.
  • Users experience remote access issues, facing slow performance and difficulties in sharing control with others.
  • Users experience remote control issues with Cisco Webex Support, facing slow performance and difficulties in sharing control.
  • Users experience slow performance at times, which complicates sharing control with other users during sessions.

What Are Recent G2 Reviews of Cisco Webex Support?

What Are G2 Users Discussing About Cisco Webex Support?

HelpWire

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate HelpWire?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind HelpWire?

  • Seller: Electronic Team
  • Year Founded: 2018
  • HQ Location: 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA
  • Twitter: @inc_electronic
    268 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 81% Small, 23% Medium

What Do G2 Reviewers Say About HelpWire?

AI-generated summary from verified user reviews

Pros
  • Users praise HelpWire for its reliable connection, providing seamless access without frustrating disconnections or interruptions.
  • Users highlight the simplicity of HelpWire, enjoying straightforward setup and a reliable, uninterrupted experience.
  • Users are impressed by the stable and reliable connection speed of HelpWire, enhancing their overall experience significantly.
  • Users value the cross-platform compatibility of HelpWire, enabling seamless support across both Mac and Windows systems.
  • Users value the cross-platform support of HelpWire, ensuring seamless assistance on both Mac and Windows systems.
Cons
  • Users face occasional connection issues, but appreciate the product's free status despite this drawback.
  • Users find the setup difficulties challenging, suggesting a need for improved UI for managing connections.
  • Users find the steep learning curve of HelpWire challenging, complicating the setup process for maintaining connections.

What Are Recent G2 Reviews of HelpWire?

What Are G2 Users Discussing About HelpWire?

Supremo

Supremo is a remote support software for Windows, macOS, iOS, and Android combining RMM, Help Desk features, and AI-driven Behavioral Threat Detection into an all-in-one tool for IT teams, tech support operators, and MSP/MSSP. It requires zero configuration, with mobile connectivity included in each available plan. Users can take advantage of screen sharing to deliver remote support for immediate troubleshooting as well as scheduled, unattended maintenance. Session efficiency is boosted through multi-monitor support, rapid-select shortcuts, and command-line configuration, while access policies and passwords can be customized per endpoint. Standard capabilities in every session include chat, file transfer, an unlimited online address book, remote printing, automatic updates and single-click activation unattended access. Mobile Support extends basic remote connections to phones, tablets and other mobile devices: using Supremo Mobile, support staff can turn any mobile into a primary controller to access servers and computers, featuring direct access from and to Android and iOS endpoints. Core RMM capabilities incorporate Patch Management, Network Scan, Remote Shell, and monitoring of Process, Service, and Event logs, in addition to an automatically updated Hardware and Software inventory across all endpoints. Meanwhile, Help Desk features supply a Support Queue and Remote Support Invoicing with flexible billing settings suited to individual client contracts. To accommodate larger operations, Supremo facilitates automatic and mass configuration and deployment, real-time license usage control, and in-depth, exportable connection activity reports. Features like user management and license sSharing allow a Support Team to balance workloads effectively across agents. For MSPs and MSSPs distributing customized tools, the client software can be rebranded using Supremo Custom and Supremo Custom Pro. Users require no account registration, VPN installation, or firewall and router adjustments - they simply need to download and launch the client, with optional connection confirmation available to authorize sessions before technicians connect. Data travels via an encrypted, 2FA-protected pathway. Comprehensive security is maintained through anti-brute-force protection, ID whitelisting, connection confirmation, and detailed permissions, while seamless integration with existing software is enabled via command-line interface, open APIs, or custom builds. Instead of per-user licensing, Supremo bases pricing on simultaneous connections and, as an option,, managed RMM endpoints, offering unlimited users and endpoints to connect to. Subscriptions are available on quarterly, annual, or multi-year terms, with connection counts, monitored devices, and plan durations adjustable via the online account portal whenever needed. Available in three tiers - Solo, Business, and Professional - the platform scales from a single connection up to the number of concurrent connections you need, with core functions such as RMM, health monitoring, logging, patch management, detailed analytics, and Helpdesk features centered in the Professional offering.

Average Rating: 4.0/5.0

Total Reviews: 25

How Do G2 Users Rate Supremo?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.1/10)
  • Quality of Support: 7.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Supremo?

  • Seller: Nanosystems
  • Year Founded: 1986
  • HQ Location: Ascoli Piceno, Italy
  • Twitter: @NanosystemsSrl
    344 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 44% Small, 28% Medium

What Do G2 Reviewers Say About Supremo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Supremo, enjoying seamless remote connections without the need for registration.
  • Users appreciate the seamless file transfer feature of Supremo, enhancing convenience and security for remote work.
  • Users enjoy the seamless mobile compatibility of Supremo, facilitating efficient remote control and printing from anywhere.
  • Users enjoy the seamless connections for remote control, allowing secure and effortless access to their files from home.
  • Users appreciate the super security provided by Supremo, enhanced by password authentication for remote access.

What Are Recent G2 Reviews of Supremo?

What Are G2 Users Discussing About Supremo?

ScreenMeet

Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.

Average Rating: 4.4/5.0

Total Reviews: 23

How Do G2 Users Rate ScreenMeet?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 10.0/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ScreenMeet?

  • Seller: Screenmeet
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @screenmeet
    236 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Small, 29% Large

What Are Recent G2 Reviews of ScreenMeet?

What Are G2 Users Discussing About ScreenMeet?

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

How Do G2 Users Rate XMReality?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XMReality?

  • Seller: XMReality
  • Year Founded: 2007
  • HQ Location: Linkoping, Sweden
  • Twitter: @XMReality
    551 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: STO: XMR

Who Uses This Product?

  • Company Size: 39% Small, 37% Large

What Are Recent G2 Reviews of XMReality?

What Are G2 Users Discussing About XMReality?

Tian Lin
TL
Researched and written by Tian Lin
Updated