# Best Patient Engagement Software - Page 8

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Wave Connect

Wave Connect is an event lead capture and AI badge scanning platform, and the digital business card used by 200,000+ professionals across 50+ industries. At trade shows and conferences, Wave Connect turns any smartphone into an AI badge scanner and lead retrieval app. Exhibitors scan any event badge, batch-scan stacks of paper business cards, and qualify leads right on the booth floor. Every scan becomes an enriched, CRM-ready lead synced to HubSpot, Salesforce, and other CRMs in real time, so follow-up starts before the booth comes down. There are no rented scanners, no per-device fees, and no app to download. Beyond events, Wave Connect replaces paper business cards with a digital business card that shares instantly by QR code, NFC tap, Apple or Google Wallet, or branded email signature, and captures the other person's details in the same exchange. For teams and enterprises, admins manage everything from one dashboard: upload logos, colors, and fonts, lock templates to keep every card on brand, and roll out updates across hundreds or thousands of users in minutes. Wave Connect is SOC 2 Type II and GDPR compliant, with SSO, SCIM provisioning, permission controls, and secure integrations. From the first handshake to the CRM, Wave Connect helps companies capture every lead, remember every connection, and stay on brand and in control.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-01T21%3A52%3A30Z&secure%5Bdisplayable_resource_id%5D=1005093&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1322607&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1322607&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D8&secure%5Btoken%5D=f1321cdfe4d9762414d190810707ac94ed972f5a58a7b361418ff2f00a702903&secure%5Burl%5D=https%3A%2F%2Fapp.wavecnct.com%2Flogin%3Fplan%3Dteam&secure%5Burl_type%5D=free_trial)

### [Suki](https://www.g2.com/products/suki-ai-suki/reviews)

Suki is an AI-powered voice assistant designed to alleviate the administrative burdens faced by healthcare professionals. By leveraging advanced technologies such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Large Language Models (LLMs), Suki enables clinicians to complete documentation tasks up to 72% faster, allowing them to focus more on patient care.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Suki?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Suki?

- **Seller:** [Suki.ai](https://www.g2.com/sellers/suki-ai)
- **Year Founded:** 2017
- **HQ Location:** Redwood City California ,United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=791b78be5a24fcbac848429187edd338fb7a1385e75162e3fc757dbf97b0bc3e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsukihq%2F&secure%5Burl_type%5D=linkedin_company_website)  
307 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Suki?

**["Suki Dramatically Cuts Documentation Time with Accurate, Workflow-Friendly Notes"](https://www.g2.com/survey_responses/suki-review-13184268)**

**Rating:** 5.0/5.0 stars

_— Jackeline A._

[Read full review](https://www.g2.com/survey_responses/suki-review-13184268)

**["Suki Streamlines Prescriptions and Note-Taking for Doctors"](https://www.g2.com/survey_responses/suki-review-13135805)**

**Rating:** 5.0/5.0 stars

_— Saragena S._

[Read full review](https://www.g2.com/survey_responses/suki-review-13135805)

### [Azalea Health](https://www.g2.com/products/azalea-health-azalea-health/reviews)

Azalea Health is a cloud-based EHR platform designed for smaller hospitals and healthcare practices that want integrated clinical, billing, and operational workflows without managing on-site infrastructure or dedicated IT resources. Azalea also provides full outsourced revenue cycle management (RCM) and billing services to help organizations streamline financial operations and improve reimbursement outcomes. Azalea is committed to strengthening rural hospitals and clinics, as well as smaller practices, and to supporting providers as they navigate the unique challenges of delivering care in underserved and resource-limited settings.

**Average Rating:** 3.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Azalea Health?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Azalea Health?

- **Seller:** [Azalea Health](https://www.g2.com/sellers/azalea-health)
- **Year Founded:** 2008
- **HQ Location:** Atlanta, GA
- **Twitter:** @AzaleaHealth  
511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3710bca605feaf73313cf69d893296e016feed34ec4f868c265fdc6fd5bfa66f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fazalea-health&secure%5Burl_type%5D=linkedin_company_website)  
323 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Azalea Health?

**[""Extending our time for preparing augmentation""](https://www.g2.com/survey_responses/azalea-health-review-2306299)**

**Rating:** 5.0/5.0 stars

_— Billy M._

[Read full review](https://www.g2.com/survey_responses/azalea-health-review-2306299)

**["Allowing our leadership to focus on growth"](https://www.g2.com/survey_responses/azalea-health-review-861121)**

**Rating:** 4.5/5.0 stars

_— Verified User in Mental Health Care_

[Read full review](https://www.g2.com/survey_responses/azalea-health-review-861121)

#### What Are G2 Users Discussing About Azalea Health?

- [How do you spell Azalea health?](https://www.g2.com/discussions/how-do-you-spell-azalea-health)
- [When was azalea health founded?](https://www.g2.com/discussions/when-was-azalea-health-founded)
- [What charting does Banner health use?](https://www.g2.com/discussions/what-charting-does-banner-health-use)
- [What is Azalea software?](https://www.g2.com/discussions/what-is-azalea-software)

### [BodySite](https://www.g2.com/products/bodysite/reviews)

BodySite is a cloud-based practice management, EMR, and patient engagement platform for wellness, functional medicine, and integrative healthcare practices. It combines scheduling and online booking, encounter-note charting with an AI scribe, intake forms, billing and payments, and optional ePrescribing with patient-facing tools including a library of patient education care plans and courses, automated drip education, food and activity journaling, biometrics and wearable tracking, secure messaging, and telehealth for individual and group visits. Providers can deliver content through a patient portal and a white-label mobile app for iOS and Android. The platform integrates with Fullscript, Rupa, DrFirst, and devices such as InBody, Oura, Fitbit, Apple Health, and Withings, and is HIPAA compliant.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate BodySite?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind BodySite?

- **Seller:** [BodySite](https://www.g2.com/sellers/bodysite)
- **Year Founded:** 2007
- **HQ Location:** West Palm Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b21ec70bdb0314ae2e814fd329e4b03020ab9a48bd73aa535d486d3ad10adf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbodysite.com&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of BodySite?

**["A must for all clinics"](https://www.g2.com/survey_responses/bodysite-review-13138946)**

**Rating:** 5.0/5.0 stars

_— Darren D._

[Read full review](https://www.g2.com/survey_responses/bodysite-review-13138946)

**["A Fantastic Strategic Partner"](https://www.g2.com/survey_responses/bodysite-review-12973031)**

**Rating:** 5.0/5.0 stars

_— Eric K._

[Read full review](https://www.g2.com/survey_responses/bodysite-review-12973031)

### [CipherHealth](https://www.g2.com/products/cipherhealth/reviews)

CipherHealth's automated call, text, and email programs provide the most effective and scalable ways to reach out to patients and residents, helping your organization achieve its goals

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate CipherHealth?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CipherHealth?

- **Seller:** [CipherHealth](https://www.g2.com/sellers/cipherhealth)
- **Year Founded:** 2009
- **HQ Location:** New York, US
- **Twitter:** @cipherhealth  
899 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=332ef1847bded99d79c54245e33af0dce3cb4278c7ab7abac9460cf047a93ba9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcipherhealth&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of CipherHealth?

**["Very Easy"](https://www.g2.com/survey_responses/cipherhealth-review-1604994)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/cipherhealth-review-1604994)

**["Efficient and effective patient management platform"](https://www.g2.com/survey_responses/cipherhealth-review-6993410)**

**Rating:** 5.0/5.0 stars

_— Danielle J._

[Read full review](https://www.g2.com/survey_responses/cipherhealth-review-6993410)

#### What Are G2 Users Discussing About CipherHealth?

- [What is CipherHealth used for?](https://www.g2.com/discussions/what-is-cipherhealth-used-for)

### [Cortico Patient Engagement](https://www.g2.com/products/cortico-patient-engagement/reviews)

Cortico is a Canadian patient engagement and clinic automation platform built specifically for medical clinics, with deep integrations into OSCAR, Accuro, Intrahealth Profile, and other leading EMRs. At clinics using Cortico, it's common for 100% of patients to book their appointments online rather than calling the office. The patient portal handles routine inquiries automatically - appointment confirmations, forms, file sharing, and more - so patients get what they need without staff involvement. For physicians, Cortico reduces the friction of after-hours admin. Secure patient messaging, direct file delivery, and an in-EMR quick actions menu mean fewer interruptions and more genuine time off. For clinic managers, detailed dashboards surface exactly where time is going and where it's being recovered. The result: up to 90% of admin tasks automated and 3+ hours saved from a typical medical office assistant's work week. The Cortico platform covers every step of the patient journey: • 24/7 online booking with live EMR schedule sync • Automated email and SMS reminders at no per-message cost • Secure two-way HIPAA/PHIPA-compliant patient messaging • Customizable intake forms and built-in telehealth appointments • An AI add-on for automated follow-ups and incoming fax triaging • Plus walk-in and triage booking, online payments, check-in kiosks, and more Cortico supports a wide range of clinic workflows, is updated weekly based on real user feedback, and can be up and running in as little as a week. New clinics get a 90-day satisfaction guarantee and access to best-in-class customer support throughout. For web-based EMRs, Cortico runs directly inside the EMR rather than in a separate window. Cortico is SOC 2 Type 2 and ISO 27001 certified.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Cortico Patient Engagement?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cortico Patient Engagement?

- **Seller:** [Cortico Health Technologies](https://www.g2.com/sellers/cortico-health-technologies)
- **Year Founded:** 2019
- **HQ Location:** Burnaby, CA
- **Twitter:** @cortico6  
145 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6245625f925868a9a86f317a369ea25f90d1669a44fb087b97db42d9dff75ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcorticosoftware&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Cortico Patient Engagement?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Cortico, enjoying quick implementation and streamlined patient interactions without added burden.
- Users appreciate the **implementation ease** of Cortico, enabling quick setup and seamless integration with EMRs.
- Users appreciate the **efficient messaging management** of Cortico, significantly reducing admin workload and enhancing clinic operations.
- Users appreciate the **effective patient communication** features of Cortico, enhancing workflow and patient interactions effortlessly.
- Users appreciate the **automated reminders** from Cortico, significantly reducing admin workload and enhancing patient interactions seamlessly.

#### What Are Recent G2 Reviews of Cortico Patient Engagement?

**["We use Cortico every day - its become essential for my clinic!"](https://www.g2.com/survey_responses/cortico-patient-engagement-review-11809663)**

**Rating:** 5.0/5.0 stars

_— Sarah B._

[Read full review](https://www.g2.com/survey_responses/cortico-patient-engagement-review-11809663)

**["Amazing product, support team is incredible"](https://www.g2.com/survey_responses/cortico-patient-engagement-review-4953822)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/cortico-patient-engagement-review-4953822)

#### What Are G2 Users Discussing About Cortico Patient Engagement?

- [What is Cortico Patient Engagement used for?](https://www.g2.com/discussions/what-is-cortico-patient-engagement-used-for)

### [DocsInk Messenger](https://www.g2.com/products/docsink-messenger/reviews)

DocsInk Messenger is the HIPAA Compliant Secure Messenger used by thousands of healthcare professionals every day and the only one your team will love.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate DocsInk Messenger?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DocsInk Messenger?

- **Seller:** [DocsInk](https://www.g2.com/sellers/docsink)
- **Year Founded:** 2012
- **HQ Location:** Wrightsville Beach, US
- **Twitter:** @DocsInk  
932 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dabb52d74cd0ffa349950fb7a5771f1dda43d99891501f96aedce2510317afe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdocsink&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of DocsInk Messenger?

**["one of the best messaging platform designed specifically for healthcare professionals"](https://www.g2.com/survey_responses/docsink-messenger-review-9631820)**

**Rating:** 4.5/5.0 stars

_— Shruti M._

[Read full review](https://www.g2.com/survey_responses/docsink-messenger-review-9631820)

**["My Review on DocsInk"](https://www.g2.com/survey_responses/docsink-messenger-review-4526590)**

**Rating:** 4.0/5.0 stars

_— Akshay k._

[Read full review](https://www.g2.com/survey_responses/docsink-messenger-review-4526590)

#### What Are G2 Users Discussing About DocsInk Messenger?

- [What is DocsInk Messenger used for?](https://www.g2.com/discussions/docsink-messenger-what-is-docsink-messenger-used-for)
- [What is DocsInk Messenger used for?](https://www.g2.com/discussions/what-is-docsink-messenger-used-for)

### [Doctor Genius](https://www.g2.com/products/doctor-genius/reviews)

Doctor Genius Marketing Suite provides conversion first websites, search marketing, automation and reputation management platform for doctors. Doctor Genius Marketing Suite includes websites, branding, search marketing, review management, digital landscape, social media, hyper-local targeting, and sponsored banners.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Doctor Genius?

- **Seller:** [Doctor Genius](https://www.g2.com/sellers/doctor-genius-cfd2ecd0-da56-4859-a211-d6c1187179e1)
- **Year Founded:** 2011
- **HQ Location:** Irvine, US
- **Twitter:** @DoctorGeniusCA  
279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f084b7cac2ad588aec30e10cb889864109d8aa63e1f728277e8b88d5fa73e1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdoctor-genius&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Doctor Genius?

**["New clients that are very happy so far! "](https://www.g2.com/survey_responses/doctor-genius-review-3468963)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/doctor-genius-review-3468963)

**["Dr. Genius does a great job!"](https://www.g2.com/survey_responses/doctor-genius-review-4274705)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/doctor-genius-review-4274705)

#### What Are G2 Users Discussing About Doctor Genius?

- [What is Doctor Genius used for?](https://www.g2.com/discussions/what-is-doctor-genius-used-for)

### [HealthTalk A.I.](https://www.g2.com/products/healthtalk-a-i/reviews)

HealthTalk A.I. is an AI-fueled platform that helps healthcare organizations engage patients throughout the full continuum of care with patient outreach before and after visits, care coordination, telehealth solutions, and reputation management services. Understanding the barriers many patients face in receiving access to quality care, HealthTalk A.I. meets the patients where they are by skipping over application downloads and remembering log-in credentials. HealthTalk A.I. engages patients via text message, web chat, and provides telehealth services through an easy to use web-based platform that patients can access via a link sent to their phone.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate HealthTalk A.I.?

- **Workflow Management:** 7.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HealthTalk A.I.?

- **Seller:** [HealthTalk A.I.](https://www.g2.com/sellers/healthtalk-a-i)
- **Year Founded:** 2017
- **HQ Location:** Reston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1cf777e256863f20bec3efabe0aaa587a6b165bace677216287549854ec0fde&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhealthtalk-a-i&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of HealthTalk A.I.?

**["Best app to maximize Medical resources."](https://www.g2.com/survey_responses/healthtalk-a-i-review-7631994)**

**Rating:** 4.5/5.0 stars

_— Ronak K._

[Read full review](https://www.g2.com/survey_responses/healthtalk-a-i-review-7631994)

**["Health Issue Feedback And Cure"](https://www.g2.com/survey_responses/healthtalk-a-i-review-7636007)**

**Rating:** 5.0/5.0 stars

_— kishore k._

[Read full review](https://www.g2.com/survey_responses/healthtalk-a-i-review-7636007)

### [iClinic](https://www.g2.com/products/iclinic/reviews)

iClinic® is a fully certified EHR that is designed to improve your workflow, reduce time spent on data entry while preparing you to meet quality payment program requirements and additional incentives so that you focus on providing care for your patients.

**Average Rating:** 4.3/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate iClinic?

- **Workflow Management:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind iClinic?

- **Seller:** [MDLand International](https://www.g2.com/sellers/mdland-international)
- **Year Founded:** 1999
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0afb17e23df0db416643ba3d492e9be86204c27e1391a7cc76125ea36a67ceca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmdland%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Medium, 44% Small

#### What Do G2 Reviewers Say About iClinic?

_AI-generated summary from verified user reviews_

##### Pros

- Users find iClinic to be very **convenient** , saving time and effort in accessing medical records and case histories.
- Users find the **convenient document management** of iClinic saves time and effort in accessing EHR and records.
- Users appreciate the **ease of use** of iClinic, valuing its convenience for accessing medical records efficiently.
- Users value the **easy access** to medical records, significantly saving time and effort for EHR cases.
- Users find iClinic to be **efficient** , saving time and effort by simplifying access to medical records and case histories.

##### Cons

- Users report experiencing **delayed responses from customer support** , impacting their overall satisfaction with iClinic.
- Users experience **poor responsiveness** from support, leading to delays in resolving issues with iClinic.
- Users experience **time delays** in support replies, leading to frustration and slower resolution of issues.

#### What Are Recent G2 Reviews of iClinic?

**["Awesome Program"](https://www.g2.com/survey_responses/iclinic-review-9097703)**

**Rating:** 5.0/5.0 stars

_— Heather L._

[Read full review](https://www.g2.com/survey_responses/iclinic-review-9097703)

**["G2 to manage research documents and information in the area of gastroenterology and related studies"](https://www.g2.com/survey_responses/iclinic-review-9744591)**

**Rating:** 4.0/5.0 stars

_— Verified User in Pharmaceuticals_

[Read full review](https://www.g2.com/survey_responses/iclinic-review-9744591)

### [My Patient Messages](https://www.g2.com/products/my-patient-messages/reviews)

Offering complete patient relationship management. Completely integrated. Totally automated.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind My Patient Messages?

- **Seller:** [My Patient Messages](https://www.g2.com/sellers/my-patient-messages)
- **Year Founded:** 1993
- **HQ Location:** Valhalla, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dc4876775c1697af59d0c3c45a7723bb5657cbe8c8a10f454a6376a817b260a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frectanglehealth&secure%5Burl_type%5D=linkedin_company_website)  
308 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of My Patient Messages?

**[""My patient messages" review by Jason"](https://www.g2.com/survey_responses/my-patient-messages-review-4893473)**

**Rating:** 5.0/5.0 stars

_— Rabbi Jason M._

[Read full review](https://www.g2.com/survey_responses/my-patient-messages-review-4893473)

**["Ideal for Medical Offices"](https://www.g2.com/survey_responses/my-patient-messages-review-4814209)**

**Rating:** 5.0/5.0 stars

_— Jason M._

[Read full review](https://www.g2.com/survey_responses/my-patient-messages-review-4814209)

#### What Are G2 Users Discussing About My Patient Messages?

- [What is patient messaging?](https://www.g2.com/discussions/what-is-patient-messaging)
- [How does OhMD work?](https://www.g2.com/discussions/how-does-ohmd-work)
- [What is OhMD app?](https://www.g2.com/discussions/what-is-ohmd-app)

### [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews)

Nextech is redefining what’s possible in specialty healthcare. As an award-winning technology partner for specialty practices and med spas, we deliver intelligent, connected solutions that streamline workflows, strengthen financial performance, and elevate patient experience. With more than 25 years dedicated to specialty practices, Nextech blends deep understanding with thoughtful innovation that reduces friction, simplifies complexity, and makes technology feel more intuitive for the people who use it. Our connected platform helps practices operate with confidence, create meaningful patient experiences, and stay ahead in a rapidly evolving healthcare environment. Our mission is to make specialty care more intelligent, more efficient, and easier for the people who deliver it, so providers can focus on patients, and practices can thrive.

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Nextech Practice Management?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Nextech Practice Management?

- **Seller:** [Nextech](https://www.g2.com/sellers/nextech-2e0f1614-c674-4fee-898d-9813dbe6f98a)
- **Year Founded:** 1997
- **HQ Location:** Tampa, US
- **Twitter:** @NextechEMRPM  
717 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2bd521492aa5038c6362d9b3ad2bd3053a81557954c4eb2c9a76c41318dfa4e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F216409%2F&secure%5Burl_type%5D=linkedin_company_website)  
594 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 82% Small, 18% Medium

#### What Are Recent G2 Reviews of Nextech Practice Management?

**["Its a wonderful business app"](https://www.g2.com/survey_responses/nextech-practice-management-review-7614089)**

**Rating:** 5.0/5.0 stars

_— Madison S._

[Read full review](https://www.g2.com/survey_responses/nextech-practice-management-review-7614089)

**["Nextech merges EMR, POS and Inventory Systems"](https://www.g2.com/survey_responses/nextech-practice-management-review-9388648)**

**Rating:** 5.0/5.0 stars

_— Katie L._

[Read full review](https://www.g2.com/survey_responses/nextech-practice-management-review-9388648)

### [NextGen Patient Experience Platform](https://www.g2.com/products/nextgen-patient-experience-platform/reviews)

NextGen® Patient Experience Platform offers a complete solution for patient engagement that integrates with your EHR/PM. Designed for patients who expect convenience when connecting with your practice, the platform enables patients to securely interact with the practice and meet with providers through virtual visits. They can also go online to make appointments, request prescription renewals, view lab results, update forms, and pay bills. Integrated patient engagement solutions and their benefits empower consumers with the confidence to better manage their healthcare and take advantage of greater access to care.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate NextGen Patient Experience Platform?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NextGen Patient Experience Platform?

- **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare)
- **Year Founded:** 1974
- **HQ Location:** Remote
- **Twitter:** @NextGen  
21,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69cda26ad2397a3cfc66daa1946cac220719acd4e10eae75910f9f9a0e2fef9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12738%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,193 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of NextGen Patient Experience Platform?

**["Measurement of outcome"](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730)**

**Rating:** 4.5/5.0 stars

_— Bhavesh N._

[Read full review](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730)

#### What Are G2 Users Discussing About NextGen Patient Experience Platform?

- [What is Medfusion used for?](https://www.g2.com/discussions/what-is-medfusion-used-for)

### [Oasys](https://www.g2.com/products/oasys-health-oasys/reviews)

Oasys is the operating system for growing group behavioral health practices. It replaces the patchwork of EHR, billing, scheduling, and messaging tools with one connected platform — AI-assisted clinical documentation, multi-clinician scheduling, insurance and payments, client portal, and telehealth — purpose-built for how group practices actually run. HIPAA-compliant, with real human support, so your team spends less time on operations and more time on care.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Oasys?

- **Seller:** [Oasys Health](https://www.g2.com/sellers/oasys-health)
- **Company Website:** oasys.health
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **Twitter:** @oasys\_health
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b498009a686db89a428f4ea180e78e17816bd0d0a023f552cc800301bbd7ee8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foasyshealth&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Oasys?

**["Personalized, Responsive Support with Ever-Improving AI Integrations"](https://www.g2.com/survey_responses/oasys-review-12882566)**

**Rating:** 5.0/5.0 stars

_— Rachel G._

[Read full review](https://www.g2.com/survey_responses/oasys-review-12882566)

**["Oasys Saves Time with Amazing AI and a Streamlined Form Creator"](https://www.g2.com/survey_responses/oasys-review-12886690)**

**Rating:** 4.5/5.0 stars

_— Verified User in Mental Health Care_

[Read full review](https://www.g2.com/survey_responses/oasys-review-12886690)

### [One Drop](https://www.g2.com/products/one-drop/reviews)

One Drop gives your employees the self-care tools and expert advice they need to make better decisions about their health and prevent problems before they happen. Our adaptive support experience is tailored first to a person’s chronic conditions, then adjusted over time based on new health data and interactions with the award-winning One Drop app.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind One Drop?

- **Seller:** [One Drop](https://www.g2.com/sellers/one-drop)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of One Drop?

**["Affordable, Accessible Self-care to Every Person"](https://www.g2.com/survey_responses/one-drop-review-6655326)**

**Rating:** 4.5/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/one-drop-review-6655326)

**["Best and affordable app for Health Management"](https://www.g2.com/survey_responses/one-drop-review-6694603)**

**Rating:** 5.0/5.0 stars

_— Shubam J._

[Read full review](https://www.g2.com/survey_responses/one-drop-review-6694603)

#### What Are G2 Users Discussing About One Drop?

- [What is One Drop used for?](https://www.g2.com/discussions/what-is-one-drop-used-for)

### [OperaDDS](https://www.g2.com/products/operadds/reviews)

OperaDDS helps you fill your schedule with recall reminders, build trust with direct 2-way texting/Email Campaigns, go paperless with HIPAA compliant digital forms that allow easy patient intake and cut down on wasted time with traditional forms.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate OperaDDS?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind OperaDDS?

- **Seller:** [Operability](https://www.g2.com/sellers/operability)
- **HQ Location:** N/A
- **Twitter:** @Operability  
371 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8c4fbc29e3875306ebaa6aaa0229678ce90cf10ad180f85a2ea4e02d18e5b8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foperability&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of OperaDDS?

**["OperaDDS"](https://www.g2.com/survey_responses/operadds-review-5170325)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/operadds-review-5170325)

**["Great Companion for a Dental Practice"](https://www.g2.com/survey_responses/operadds-review-5208988)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/operadds-review-5208988)

#### What Are G2 Users Discussing About OperaDDS?

- [What is OperaDDS used for?](https://www.g2.com/discussions/what-is-operadds-used-for)

- [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=7#product-list)
- [1](/categories/patient-engagement?order=g2_score#product-list)
- [2](/categories/patient-engagement?order=g2_score&page=2#product-list)
- …
- [4](/categories/patient-engagement?order=g2_score&page=4#product-list)
- [5](/categories/patient-engagement?order=g2_score&page=5#product-list)
- [6](/categories/patient-engagement?order=g2_score&page=6#product-list)
- [7](/categories/patient-engagement?order=g2_score&page=7#product-list)
- 8
- [9](/categories/patient-engagement?order=g2_score&page=9#product-list)
- [10](/categories/patient-engagement?order=g2_score&page=10#product-list)
- [11](/categories/patient-engagement?order=g2_score&page=11#product-list)
- [12](/categories/patient-engagement?order=g2_score&page=12#product-list)
- …
- [26](/categories/patient-engagement?order=g2_score&page=26#product-list)
- [27](/categories/patient-engagement?order=g2_score&page=27#product-list)
- [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=9#product-list)

Spotlight Categories

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Job Search Sites](https://www.g2.com/categories/job-search-sites)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

[A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)

Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.