G2

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

8/29/2018

"Allowing our leadership to focus on growth"

4.5/5

What do you like best about Azalea Health?

Azalea's customer support has consistently assisted me in my role as COO in finding better ways to increase the efficiency of day-to-day operations. We have been able to better communicate with patients, reduce unnecessary phone calls, plan scheduling and use many reporting features to get a good 10,000-foot view of the entire practice, specific sites, and providers. Review collected by and hosted on G2.com.

What do you dislike about Azalea Health?

We are unique in the our practice has "partner sites" where we are contracted to provide services for patients associated with that specific location and where we "share" the patient experience. There are ways that having a patient portal used for locations rather than individual patients could be a little easier to navigate. Also, I have spent the past few years creating instructions for staff and patients on using azalea that would have been nice to have had provided at onboarding. Review collected by and hosted on G2.com.

Recommendations to others considering Azalea Health:

Take the time with the representatives to outline the specific nature of your practice. Prepare the documents you want to add to the system. Feel at ease identifying staff to learn how to create products. Take a step back 90 days into implementation to review the features you aren't using and find a way to see if you should use them. Make an effort to connect with the Azalea Team and value how their input can improve your performance. Review collected by and hosted on G2.com.

What problems is Azalea Health solving and how is that benefiting you?

Productivity with providers has improved using the recall feature. The clinic analysis reports give an accurate view of who we actually see rather than relying on anecdotal information. Review collected by and hosted on G2.com.