Azalea Health Reviews & Product Details

The only thing that attracted our company is the fact you log in to one system. Review collected by and hosted on G2.com.

This system does not comply with what insurance companies are requiring. When you call customer service they can never fix anything. Your account representative knows nothing about anything. This is a very expensive system that causes you to work harder and accomplish nothing. Our data didn't transfer over correctly so we are having to pay for read only because Azalea never researched as to why this happened. Our company have has wasted so much time trying to get their help. I think they want you to give up in hopes that you want to outsource billing. I couldn't imagine the nightmare that would be. Just waiting on our 5-year contract to end and we will be changing. You will lose a lot of money if you choose this system. Review collected by and hosted on G2.com.

Azalea's customer support has consistently assisted me in my role as COO in finding better ways to increase the efficiency of day-to-day operations. We have been able to better communicate with patients, reduce unnecessary phone calls, plan scheduling and use many reporting features to get a good 10,000-foot view of the entire practice, specific sites, and providers. Review collected by and hosted on G2.com.

We are unique in the our practice has "partner sites" where we are contracted to provide services for patients associated with that specific location and where we "share" the patient experience. There are ways that having a patient portal used for locations rather than individual patients could be a little easier to navigate. Also, I have spent the past few years creating instructions for staff and patients on using azalea that would have been nice to have had provided at onboarding. Review collected by and hosted on G2.com.

Cloud-based, easy-to-use system. Really enjoyed the ease of access through Chrome. Review collected by and hosted on G2.com.

Support seemed very unorganized and complicated to keep track of all open tickets. While the EHR part was decent and loved by all clinical staff, the PM/billing side of the system was very lacking. Review collected by and hosted on G2.com.

The software is cheap. But then you get what you pay for! Actually, no. You could get a substantially better software system for the money. Review collected by and hosted on G2.com.

Everything is a work-around. Nothing works like it is supposed to so you waste time chasing things that don't need any attention in a mediocre EHR. You constantly have to edit things, change nothing, then save again to get simple tasks to work. No good place to put a phone note. Referrals are absolutely useless. Free telehealth programs work much better and are easier for the patient. Scheduling and viewing the daily schedule are two totally different views. Charts get accidentally opened often. Encounters can't be deleted without many steps. Unsigned notes are allowed to be 'readied' for billing. Uses Dr. First for medication management. Diagnosis are not communicated with Dr. First and azalea. Can't view the pharmacy that prescriptions are sent to. Reports are worthless even on the rare occasion that they work. There is no real way to utilize data so that, for instance, diabetic patients can be easily identified. Review collected by and hosted on G2.com.

The organization and easy to read schedule face is helpful. The ease of rescheduling by clicking and dragging is convenient. The ability to leave short comments on each appointment time is incredibly useful (“John just got married, tell him congratulations” “This patient is very specific, be sure to have the room ready when they get here”) and the comments section on each chart provides ample space for more detailed notes. Review collected by and hosted on G2.com.

At least twice an hour the system freezes. Whether this lasts 10 seconds or 10 minutes is always unpredictable. While tech support is prompt and courteous, the answer is almost always “an outage, nothing we can do but wait”. This outage means the entire azalea system is frozen for all staff members, so unless you have paper charts and schedules as a backup, there’s going to be a complete stop in your office until the system is back up. It’s frustrating and embarrassing to tell patients our system isn’t up at the moment and all we can do is wait. Review collected by and hosted on G2.com.

Azalea's customer support outperforms some other EMR I have ever used. From the charging genius, utilization staff to specialized help, I have never associated for assistance without getting a brief response. Time is given to our specific needs and how we can increase the features inside Azalea to extend our preparation's benefit. Everyone is glad to have a telephone call to conceptualize answers for challenges or consider new features to support me. Review collected by and hosted on G2.com.

There is nothing that I dislike about this software. Review collected by and hosted on G2.com.

Azalea's client support surpasses some other EMR I have ever utilized. From the billing pro, usage staff to technical support, I have never reached out for help without getting a prompt response. Time is given to our specific needs and how we can augment the features within Azalea to expand our training's profitability. Everyone is willing to have a phone call to brainstorm solutions for challenges or come up with new features to assist me. Review collected by and hosted on G2.com.

I would like a "quiet gateway" feature to assign to our partner offices for direct access to their patient records. Review collected by and hosted on G2.com.

I have been practicing for over 20 years. Moving from paper charting to electronic records, I have worked with 4 EHR companies. Azalea Health is, by far, the best I've utilized. Customization for my practice was easier than any other company. Being able to offer potential adjustments or additions to the platform has NEVER happened with other companies. They have their pretty white box and that's what you get. Azalea Health listens to their clients and, whenever possible, try to incorporate changes/improvements to their system. Review collected by and hosted on G2.com.

Occasionally, the system will slow down. When this happens, it usually improves if we clear our browser cache/memory. I wish we didn't have to do this but, with a cloud based system, and all that data being transferred, it is a necessary item to have to do regardless of which system you use. Review collected by and hosted on G2.com.

1. Very easy highly customizable interface. 2All the menu options on one screen. 3. Web based and lightning high speed with good internet connection 4. Access from anywhere. 5. Interface with Dr. First is so good, refilling and prescribing meds is very fast including restricted substances. 6. Ability to run any kind of report so that you really know what's going on with your practice: type of visits, patients, supplies. Review collected by and hosted on G2.com.

Not dislikes but would like future development in 1. Push notifications in Mobile app 2. Keyboard based shortcuts to move between fields 3. Portal invite via mobile phone Review collected by and hosted on G2.com.

The systems are very easy to navigate and very user friendly. You can always talk to a representative when needed and they support each client. I was introduced to the system with very little knowledge of the EHR and was able to navigate through it on my first day of use. Over time my knowledge of the product continues to grow and every new employee that we bring is able to jump right in the system and begin to learn. Review collected by and hosted on G2.com.

I have not found any part that I dislike. There can always be improvements in every system, but this system is very smart and the more you stay in it, the more you learn each day. Each time we discuss an item of dislike with our support team from Azalea, they give us a solution to fix the issue or give us guidance on the time frame it will be until that item is introduced to all. Review collected by and hosted on G2.com.