Partner relationship management (PRM) software equips businesses with tools to manage their relationship with channel partners such as sales partners, resellers, distributors, and other service providers that promote and sell a vendor's products or services. By streamlining communication and offering end-to-end support, PRM software helps these partners drive sales and increase market reach.
PRM software provides a private portal for each partner to access documents, campaign materials, market development funds (MDF), opportunities, and deals. Sales leaders, particularly those in channel sales, utilize PRM software to maximize their channel partners, including value-added resellers (VARs) and specialty retailers. PRM software distributes opportunities and MDFs fairly, ensures partners remain on brand with messaging, captures activities, and measures partner success.
While some PRM solutions may also track compliance with laws, contractual agreements, and incentive and loyalty programs, these are typically considered as secondary capabilities. In contrast, channel incentives management (CIM) software is purpose-built to design, track, and modify incentive programs such as rebates, discounts, loyalty, gamification, and other activity-based incentives to reward channel partners.
It is important to emphasize that there are partner management solutions that can support specific types of partnerships. For example, affiliate marketing software focuses on performance-based partnerships with affiliates, influencers, and publishers who earn commissions or rewards based on measurable outcomes. In contrast, PRM software focuses on strategic co-selling partnerships with B2B sales channel partners.
These solutions should not be confused with other software products that manage relationships, like CRM software, which is used only for customers, or supplier relationship management software, which is part of supply chain management. Also, PRM software differs from partner ecosystem platforms as these platforms provide account mapping features and enable multi-partner collaboration on an ecosystem-wide scale for the entire network of channel partners. On the other hand, PRM software facilitates direct, one-to-one relationships between a company and its channel partners.
To qualify for inclusion in the Partner Relationship Management (PRM) category, a product must:
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Buyer's Guide: Partner Relationship Management (PRM)
What does partner relationship management software do?
I describe PRM software as a system that effectively manages channel partners, from onboarding and training to deal tracking and performance reporting. These platforms organize partner resources, assign tasks, automate updates, and centralize program data. Instead of juggling portal links, scattered enablement materials, and manual spreadsheets, businesses can manage the entire partner lifecycle in one predictable environment.
Why do businesses use partner relationship management software
In the partner programs I’ve evaluated, companies often struggle when partners need consistent guidance but internal teams can’t support them individually. Information becomes fragmented, deal updates get lost, and partner engagement fluctuates without structure. PRM software helps remove those challenges by offering a controlled workspace for collaboration.
Based on the G2 insights I reviewed, several advantages show up repeatedly:
Who uses partner relationship management software primarily?
As I studied reviewer profiles on G2, I found that multiple groups use PRM tools depending on how their partner motion is structured:
Each team relies on accurate partner data and consistent processes to drive revenue through the channel.
What types of partner relationship management software should I consider?
From comparing vendor positioning and G2 user descriptions, I found several categories emerging in this space:
Your ideal type depends on whether your focus is on education, deal coordination, or full program management.
What are the core features to look for in partner relationship management software?
From the G2 reviewer patterns I analyzed, the following core features define strong platforms in this category:
These features help companies support partners at scale without sacrificing governance or clarity.
What trends are shaping partner relationship management right now?
Across recent product enhancements, several trends stood out to me as particularly influential in this domain:
These developments point toward more intelligent, interconnected partner ecosystems.
How should I choose partner relationship management software?
For me, the best choice is a platform that aligns with your partner model, supports your enablement needs, and integrates seamlessly with your revenue stack. When those elements come together, PRM software becomes an engine that strengthens partnerships, accelerates deal flow, and improves long-term channel growth.