# Best Online Reputation Management Software - Page 9 ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 358 ### Category Stats (Jul 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Subsig (+3.57%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month _Last updated: July 22, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 358+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=10366&focus%5B%5D=1679&focus%5B%5D=84697&focus%5B%5D=1196045) Highlighted products: Birdeye, SOCi, Reputation, Yext, Podium, G2 Marketing Solutions, Experience.com, and Liftify. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=podium&focus%5B%5D=g2&focus%5B%5D=experience-com&focus%5B%5D=liftify) **Sponsored** ### Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-29T12%3A16%3A46Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fpage%3D9&secure%5Btoken%5D=14fb04b0c2d2e4fc5a50d69fc14dd1f0da34940bcfe8c91bc99df8333ccaa411&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url) ### [Reptrics](https://www.g2.com/products/reptrics/reviews) Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Reptrics? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reptrics? - **Seller:** [Reptrics](https://www.g2.com/sellers/reptrics) - **Year Founded:** 2019 - **HQ Location:** Tampa, US - **Twitter:** @reptrics 6 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef97763e88c1aca9f1ce88f50b2f318f2a892d5f0a80ed571a2ba8fee2fef255&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freptrics%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of Reptrics? **["Easy Solution for Common Struggles"](https://www.g2.com/survey_responses/reptrics-review-7751486)** **Rating:** 5.0/5.0 stars _— Oscar R._ [Read full review](https://www.g2.com/survey_responses/reptrics-review-7751486) **["Reptrics Makes My Customer Success Life Easier!"](https://www.g2.com/survey_responses/reptrics-review-5101471)** **Rating:** 5.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/reptrics-review-5101471) #### What Are G2 Users Discussing About Reptrics? - [What is Reptrics used for?](https://www.g2.com/discussions/what-is-reptrics-used-for) ### [Review Grower](https://www.g2.com/products/review-grower/reviews) With ReviewGrower, you’ll automatically get more 5 star reviews, market them on social media, increase conversions by embedding them on your website, and be protected from negative reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Review Grower? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Review Grower? - **Seller:** [Review Grower](https://www.g2.com/sellers/review-grower) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0c1747ffa7ab9025654b37d990e5cfe81cfe4114dcd65da762c9ac82ae75235d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewgrower%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Review Grower? **["A Great Reviews Management Platform that Gets Better Every Day"](https://www.g2.com/survey_responses/review-grower-review-7408488)** **Rating:** 4.0/5.0 stars _— Josen R._ [Read full review](https://www.g2.com/survey_responses/review-grower-review-7408488) **["Solid Platform"](https://www.g2.com/survey_responses/review-grower-review-7406109)** **Rating:** 4.5/5.0 stars _— Greg S._ [Read full review](https://www.g2.com/survey_responses/review-grower-review-7406109) ### [Shout About Us](https://www.g2.com/products/shout-about-us/reviews) Shout About Us is the API that hundreds of platforms rely on to get review data, post replies, and generate insights from Google, Yelp, Facebook, and 80+ other sites. ✅ Review data from 80+ sites ✅ AI review response ✅ Response posting ✅ Reports & insights ✅ Review solicitation & surveys ...and many more. Join hundreds of partners building on the Shout About Us API. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Shout About Us? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Shout About Us? - **Seller:** [Shout About Us](https://www.g2.com/sellers/shout-about-us) - **Year Founded:** 2012 - **HQ Location:** Del Mar, US - **Twitter:** @Shoutaboutushq 250 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c98395e11a4eba3ca4d0a58ee0479ec92f20205b914e79257dabcb590494616f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshout-about-us&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Shout About Us? **["Proactive, innovative, responsive and informative - everything you want in a business partner."](https://www.g2.com/survey_responses/shout-about-us-review-4214374)** **Rating:** 5.0/5.0 stars _— MJ S._ [Read full review](https://www.g2.com/survey_responses/shout-about-us-review-4214374) **["Great Review Management Software"](https://www.g2.com/survey_responses/shout-about-us-review-4097073)** **Rating:** 5.0/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/survey_responses/shout-about-us-review-4097073) #### What Are G2 Users Discussing About Shout About Us? - [What is Shout About Us used for?](https://www.g2.com/discussions/what-is-shout-about-us-used-for) ### [Your Feedback Solutions](https://www.g2.com/products/your-feedback-solutions/reviews) Your Feedback Solutions is a customer feedback management software that helps businesses efficiently collect, manage, and leverage customer reviews to enhance customer satisfaction and increase revenue. As a Customer Experience Management (CEM) tool, it offers a centralized platform for handling customer feedback across various channels and platforms. Main Features and Benefits: - Centralized Review Management: Collect and manage customer reviews from multiple platforms like Google, Amazon, Trustpilot, and many others, all in one place. - Negative Feedback Interception: Automatically route reviews with less than four stars for private handling to minimize negative public feedback. - Automated Review Requests and Reminders: Send automated inquiries and reminders via email, WhatsApp, or SMS to continuously gather fresh feedback from your customers. - Integration with Shops and Forms: Seamlessly connect with online shops and forms to incorporate the feedback collection process into your existing systems and workflows. - Social Media Sharing and Website Widget: Share positive reviews on your social media channels with a single click and embed a review widget on your website to enhance your online image. - Automated Responses: Utilize AI-powered technology to respond quickly and consistently to customer feedback, strengthening customer engagement and loyalty. Use Cases: - Boost Positive Reviews: Increase the number of positive customer reviews and gain valuable insights into customer satisfaction. - Efficient Feedback Management: Save time by managing all reviews centrally and responding promptly to customer feedback. - Improve Online Visibility: Effectively manage customer feedback to enhance your ranking on search engines and review platforms. Your Feedback Solutions caters to businesses of all sizes aiming to improve their online reputation and elevate customer satisfaction. The platform supports a wide range of integrations with popular review portals and communication channels. By simplifying the process of collecting customer reviews, Your Feedback Solutions helps you generate increased visibility, drive more traffic, and boost revenue. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Your Feedback Solutions? - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Your Feedback Solutions? - **Seller:** [Your Feedback Solutions](https://www.g2.com/sellers/your-feedback-solutions) - **Year Founded:** 2024 - **HQ Location:** Düsseldorf, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397735bd134f42de7b677127d7edf62c611fc58d6dff75c947b76911979e235e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyour-feedback-solutions%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Your Feedback Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users are impressed with the **AI-powered responses** of Your Feedback Solutions, which enhance efficiency and engagement with customers. - Users commend the **automation features** of Your Feedback Solutions, significantly enhancing efficiency in managing customer reviews. - Users love the **increase in positive reviews** and streamlined management that Your Feedback Solutions provides for their businesses. - Users commend the **centralized management** of customer reviews, simplifying the process and improving online presence significantly. - Users highlight the **intuitive ease of use** of Your Feedback Solutions, making review management a breeze for businesses. #### What Are Recent G2 Reviews of Your Feedback Solutions? **["Excellent Platform for Customer Reviews"](https://www.g2.com/survey_responses/your-feedback-solutions-review-10255287)** **Rating:** 5.0/5.0 stars _— Vanessa A._ [Read full review](https://www.g2.com/survey_responses/your-feedback-solutions-review-10255287) **["They showed me the real importance of reviews!!!"](https://www.g2.com/survey_responses/your-feedback-solutions-review-10296002)** **Rating:** 5.0/5.0 stars _— Noah R._ [Read full review](https://www.g2.com/survey_responses/your-feedback-solutions-review-10296002) ### [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews) Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. **Average Rating:** 4.7/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Zonka Feedback? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind Zonka Feedback? - **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback) - **Company Website:** www.zonkafeedback.com - **Year Founded:** 2014 - **HQ Location:** Gurugram, Haryana - **Twitter:** @zonkafeedback 1,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dcdce5a8a4ce8df49b19d8116c029f20c9b1fb827ed2e623f63c57dae1638f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3881439%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 63% Small, 30% Medium #### What Do G2 Reviewers Say About Zonka Feedback? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. - Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. - Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. - Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. - Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. ##### Cons - Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. - Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. - Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. - Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. - Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. #### What Are Recent G2 Reviews of Zonka Feedback? **["A Strategic Asset for Client Success and Brand Growth"](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)** **Rating:** 5.0/5.0 stars _— Khurram K._ [Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12252252) **["Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative"](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)** **Rating:** 5.0/5.0 stars _— Colin C._ [Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883) #### What Are G2 Users Discussing About Zonka Feedback? - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs) - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback) - [What is zonka?](https://www.g2.com/discussions/what-is-zonka) - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system) ### [Connectivity](https://www.g2.com/products/connectivity/reviews) Connectivity provides customer intelligence solutions for businesses. They allow businesses to identify their best customers, understand customer opinions and recognize their competition. The platform helps businesses identify customer segments, areas of concentration and future growth opportunities to improve their marketing. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Connectivity? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.2/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Connectivity? - **Seller:** [Connectivity.com](https://www.g2.com/sellers/connectivity-com) - **HQ Location:** Burbank, US - **Twitter:** @ConnectivityInc 327 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=070c87a2a6e3972bc184a8430e3d5089c55d1c7ac774419b2c283bfba8e2622e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnectivity-inc-&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Connectivity? **["Great Product with access to lots of reviews"](https://www.g2.com/survey_responses/connectivity-review-1031084)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/connectivity-review-1031084) **["Simulator"](https://www.g2.com/survey_responses/connectivity-review-8554605)** **Rating:** 4.5/5.0 stars _— KISHAN P._ [Read full review](https://www.g2.com/survey_responses/connectivity-review-8554605) #### What Are G2 Users Discussing About Connectivity? - [What is Connectivity used for?](https://www.g2.com/discussions/what-is-connectivity-used-for) ### [GetMoreReviews](https://www.g2.com/products/getmorereviews/reviews) GetMoreReviews is a marketing program focused on online review generation and monitoring. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate GetMoreReviews? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 5.0/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 5.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind GetMoreReviews? - **Seller:** [Local Business Ally](https://www.g2.com/sellers/local-business-ally) - **Year Founded:** 2017 - **HQ Location:** Austin, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b2256c8b3e3e7b47bb0fde72e5591b9a472d0d25db632189ecddb22e005d94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetmorereviews%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of GetMoreReviews? **["Affordable pricing, but cumbersome"](https://www.g2.com/survey_responses/getmorereviews-review-4458399)** **Rating:** 4.5/5.0 stars _— Jennie Z._ [Read full review](https://www.g2.com/survey_responses/getmorereviews-review-4458399) #### What Are G2 Users Discussing About GetMoreReviews? - [What is GetMoreReviews used for?](https://www.g2.com/discussions/what-is-getmorereviews-used-for) ### [LoopVOC](https://www.g2.com/products/loopvoc/reviews) Out-of-the-box tools designed to help SaaS companies quickly understand and act on customer feedback. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate LoopVOC? - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind LoopVOC? - **Seller:** [LoopVOC](https://www.g2.com/sellers/loopvoc) - **Year Founded:** 2017 - **HQ Location:** Charleston, US - **Twitter:** @loopvoc 103 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e82c650f4c3358dc49d65b3bb88a36d7b3cde21216a56d73c99d0385b89c4b22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floopvoc&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of LoopVOC? **["Loop is Amazing!"](https://www.g2.com/survey_responses/loopvoc-review-6896757)** **Rating:** 5.0/5.0 stars _— Clarke A._ [Read full review](https://www.g2.com/survey_responses/loopvoc-review-6896757) **["Honest Review"](https://www.g2.com/survey_responses/loopvoc-review-4994462)** **Rating:** 5.0/5.0 stars _— Marisa l._ [Read full review](https://www.g2.com/survey_responses/loopvoc-review-4994462) #### What Are G2 Users Discussing About LoopVOC? - [What is LoopVOC used for?](https://www.g2.com/discussions/what-is-loopvoc-used-for) ### [Mapal Culture Suite](https://www.g2.com/products/mapal-culture-suite/reviews) By hospitality, for hospitality. Bringing together market-leading solutions with all your business processes in one place, the Mapal Culture Suite helps people leaders like you solve problems by streamlining systems to become more efficient and improve performance.  Mapal’s Culture Suite includes easy-to-use applications for training, career planning, engagement, feedback, compliance and more. It digitises and consolidates your tools so you can create great onboarding and sustainable, responsive professional development. Powered by Mapal’s market-leading applications, Flow Learning, Engagement and Compliance, you close the gaps between staff performance and development ambitions and, management time pressures - helping you do more of what you love, even better​. **Average Rating:** 4.3/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate Mapal Culture Suite? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Mapal Culture Suite? - **Seller:** [Mapal Group](https://www.g2.com/sellers/mapal-group) - **Year Founded:** 2009 - **HQ Location:** Edinburgh - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5601d658f06342e7c28bc90bd77f76d9fa04796f84329851de54b70fb0753767&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmapal-group-uk%2F&secure%5Burl_type%5D=linkedin_company_website) 192 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospitality, Food & Beverages - **Company Size:** 54% Medium, 29% Large #### What Do G2 Reviewers Say About Mapal Culture Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **convenience** of Mapal Culture Suite, enjoying its seamless integration and user-friendly design for training management. - Users value the **high engagement features** of Mapal Culture Suite, enhancing training effectiveness and ongoing support for teams. - Users value the **development growth** facilitated by Mapal Culture Suite, enabling personalized training and seamless integration with existing systems. - Users value the **ease of learning** with Mapal Culture Suite, benefiting from intuitive tools and personalized training journeys. - Users value the **effective client interaction** for training management and personalized support throughout their experience. ##### Cons - Users find the **complexity** of Mapal Culture Suite challenging, often needing more tutorials and quicker support responses. - Users report significant **dashboard issues** in MAPAL Culture Suite, lacking essential features and required visibility for effective use. - Users face **feature issues** like difficulty correcting tests, slow support response, and limited reporting capabilities. - Users find the **reporting capabilities inadequate** , leading to limited insights and frustrating experiences with the system. - Users face significant **integration issues** with MAPAL Culture Suite, complicating the implementation within existing tech stacks. #### What Are Recent G2 Reviews of Mapal Culture Suite? **["Mapal has been integral for our L&D needs"](https://www.g2.com/survey_responses/mapal-culture-suite-review-10358566)** **Rating:** 4.5/5.0 stars _— Laura B._ [Read full review](https://www.g2.com/survey_responses/mapal-culture-suite-review-10358566) **["A one-stop shop for creating and delivering a digital training journey"](https://www.g2.com/survey_responses/mapal-culture-suite-review-10398259)** **Rating:** 4.5/5.0 stars _— Mark W._ [Read full review](https://www.g2.com/survey_responses/mapal-culture-suite-review-10398259) #### What Are G2 Users Discussing About Mapal Culture Suite? - [What is Compliance by MAPAL used for?](https://www.g2.com/discussions/what-is-compliance-by-mapal-used-for) ### [Pozative](https://www.g2.com/products/pozative/reviews) Looking for an online review management tool that will help you keep track of your business' online reviews? Pozative can do this and more! Pozative is an online review management application that helps you manage online reviews on websites such as Google, Yelp, and even Facebook! Monitor your reputation on one seamless dashboard: see what your customers have to say about your business. Try Pozative for free today! **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Pozative? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Pozative? - **Seller:** [Adit](https://www.g2.com/sellers/adit) - **Year Founded:** 2013 - **HQ Location:** Remote, US - **Twitter:** @aditadv 100 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7f2cf42076586352a6ec09a6af8fe929841a040ebdd44c19c388074fdbae376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9319466&secure%5Burl_type%5D=linkedin_company_website) 562 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Pozative? **["Big Bump in Patient Reviews from pozative"](https://www.g2.com/survey_responses/pozative-review-447196)** **Rating:** 5.0/5.0 stars _— Joshua R._ [Read full review](https://www.g2.com/survey_responses/pozative-review-447196) **["Excallent"](https://www.g2.com/survey_responses/pozative-review-432268)** **Rating:** 5.0/5.0 stars _— Egor Z._ [Read full review](https://www.g2.com/survey_responses/pozative-review-432268) #### What Are G2 Users Discussing About Pozative? - [What is Pozative used for?](https://www.g2.com/discussions/what-is-pozative-used-for) ### [Review Dingo](https://www.g2.com/products/review-dingo/reviews) Review Dingo is the world’s most trusted reputation management platform. Our multi-million dollar software was built to create an automated approach, allowing businesses to focus on their company and customers. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Review Dingo? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Review Dingo? - **Seller:** [Review Dingo](https://www.g2.com/sellers/review-dingo) - **Year Founded:** 2010 - **HQ Location:** Las Vegas, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a55c17d58e2cb3c240da65b87d95ba2d75f2e93bd79668fa23c25b4d35fc6f98&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewdingo&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Review Dingo? **["Very helpful support and a useful software!"](https://www.g2.com/survey_responses/review-dingo-review-901904)** **Rating:** 5.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/review-dingo-review-901904) **["Reputect has worked wonders!"](https://www.g2.com/survey_responses/review-dingo-review-980353)** **Rating:** 5.0/5.0 stars _— Eric C._ [Read full review](https://www.g2.com/survey_responses/review-dingo-review-980353) #### What Are G2 Users Discussing About Review Dingo? - [What is Review Dingo used for?](https://www.g2.com/discussions/what-is-review-dingo-used-for) ### [RevuKangaroo Review Software](https://www.g2.com/products/revukangaroo-review-software/reviews) #1 review management platform for service based companies, marketers, agencies, and SEO companies. We have a complete system for gathering reviews that include multiple automated ways to gather reviews and have several tricks to maximize value and # of reviews your receive each month on 3rd party Sites like Google, Yelp, BBB, Facebook, TripAdvisor and more. If you want to dominate the online review game, you need to get a FREE demo with RevuKangaroo! **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate RevuKangaroo Review Software? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind RevuKangaroo Review Software? - **Seller:** [RevuKangaroo](https://www.g2.com/sellers/revukangaroo) - **Year Founded:** 2014 - **HQ Location:** Phoenix, US - **Twitter:** @RevuKangaroo 15 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4e179c1e5d1d52a277884c354ea60fa7fde0e50735acce9f3d21bcb7694f259&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10034392&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of RevuKangaroo Review Software? **["Best Review Software Platform"](https://www.g2.com/survey_responses/revukangaroo-review-software-review-271744)** **Rating:** 5.0/5.0 stars _— Verified User in Design_ [Read full review](https://www.g2.com/survey_responses/revukangaroo-review-software-review-271744) **["Great Software- Saving Our Online Reputation"](https://www.g2.com/survey_responses/revukangaroo-review-software-review-273298)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/revukangaroo-review-software-review-273298) #### What Are G2 Users Discussing About RevuKangaroo Review Software? - [What is RevuKangaroo Review Software used for?](https://www.g2.com/discussions/what-is-revukangaroo-review-software-used-for) ### [RightResponse AI](https://www.g2.com/products/rightresponse-ai/reviews) Customers write lots of reviews and expect engagement. Prospective customers read reviews and make buying decisions based on both the reviews they read and the responses to those reviews. Reviews might seem like a pain. But companies lose a lot of revenue because they don't engage with their customers and prospective customers where they choose to engage. RightResponse AI is a SaaS review management platform built from the ground up to harness the power of generative AI throughout the entire customer review process. Our solution is designed to transform how location-based businesses engage with customer feedback to climb in the local map rankings, drive revenue growth, and improve operations. RightResponse AI leverages generative AI to revolutionize how businesses understand and engage with customer feedback. At its core, our platform ingests customer reviews to deliver three key current offerings: Intelligent Review Response: Simply the highest quality review responses. You know what your reviewers talk about. And you know how you'd respond if your were speaking with them. Our technology crafts personalized responses to customer reviews by drawing on "facts" about your business. Each review is analyzed to determine which if those "facts" are relevant to the review, and then those "facts" are seamlessly integrated into the response, creating wonderfully relevant and personalized review responses. But there's more! Elements of the review is analyzed to maximize response quality. Should the reviewer's name be included in the response? What's the update history? What employee names are used in the review and how should we incorporate them in the response? For medical businesses, is there PHI in the review? And more... All to provide the highest quality review responses available. Advanced Sentiment Analysis: Utilizing customized Aspect-Based Sentiment Analysis (ABSA), RightResponse AI offers an unparalleled insight into the customer experience. This method, far superior to traditional keyword-based sentiment analysis or word clouds, allows for a nuanced understanding of customer sentiments across various aspects of your service or product. Competitor Insights: Extending beyond your own customer feedback, RightResponse AI analyzes competitor reviews through the same lens that it uses to review the company's own reviews. Map Rank Tracking: Reviews and review responses are critical elements of your Google Map ranking. Our Map Rank Tracker is your scorecard. Our full-featured Map Rank Tracker shows you where you and every one of your competitors ranks on the map. It tracks your progress too! But while most map rank trackers sell base packages offer you more than you need (along with high prices), when part of our bundle we provide the keywords required for most location-based business for only an additional $6/month. ------------------------ Experience RightResponse AI's transformative capabilities firsthand with our free trial. We encourage large organizations, agencies, consulting firms, private equity firms and other business entities to reach out for customized pricing options or to explore opportunities for white-labeling our solution. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate RightResponse AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind RightResponse AI? - **Seller:** [RightResponse AI](https://www.g2.com/sellers/rightresponse-ai) - **Year Founded:** 2023 - **HQ Location:** JACKSONVILLE, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5babb204bb7aec31c9ec81d09e09a81e9ce5efdd44fdb5fc986dab1987d2d31b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frightresponse-llc&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About RightResponse AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **intelligent AI features** of RightResponse AI for insightful reporting and time-saving review management. - Users value the **AI integration** of RightResponse AI for saving time and enhancing response customization and insight. - Users value the **effective communication** of RightResponse AI, enhancing response efficiency and understanding customer feedback deeply. - Users value the **insightful reporting** capabilities of RightResponse AI, which aid in tracking trends and customer issues. - Users appreciate the **navigation ease** of RightResponse AI, finding it intuitive for tracking trends and managing responses. #### What Are Recent G2 Reviews of RightResponse AI? **["Time-Saving, Insightful, and Customizable with Room for Enhanced Analytics"](https://www.g2.com/survey_responses/rightresponse-ai-review-10615576)** **Rating:** 5.0/5.0 stars _— Tereza Z._ [Read full review](https://www.g2.com/survey_responses/rightresponse-ai-review-10615576) **["Right Response AI has been a great tool that has helped with our Pest Control Business"](https://www.g2.com/survey_responses/rightresponse-ai-review-11340043)** **Rating:** 5.0/5.0 stars _— Garrett B._ [Read full review](https://www.g2.com/survey_responses/rightresponse-ai-review-11340043) ### [Saastic](https://www.g2.com/products/saastic/reviews) Struggling to get your customers to provide feedback and leave public reviews for your product? Saastic automates the outreach to your customers — requesting reviews and following up — so you don't have to. The end result? An endless flow of reviews and feedback about your business to drive more leads and increase sales. Saastic works by emailing your customers based on a set strategy: 30 days after signup, 7 days after purchase, etc. Upon rating your product, they'll be taken to a custom landing page to leave feedback and a review on popular review sites, like G2, Capterra, and Trustpilot. Stop wasting time reaching out to customers asking for them to leave reviews. Let Saastic automate the outreach to the right people at the right time while you focus on doing what you do best — building a 5-star product. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Saastic? - **Seller:** [CrowdPower](https://www.g2.com/sellers/crowdpower) - **Year Founded:** 2020 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=563bca8014451d50043be4e06ca463035bc267c47fe142de505e5583b461b702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrowdpower%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Saastic? **["Easy-to-use customer reviews app with great support"](https://www.g2.com/survey_responses/saastic-review-7404831)** **Rating:** 5.0/5.0 stars _— Michal M._ [Read full review](https://www.g2.com/survey_responses/saastic-review-7404831) **["Great tool for soliciting reviews"](https://www.g2.com/survey_responses/saastic-review-7747667)** **Rating:** 5.0/5.0 stars _— Zach S._ [Read full review](https://www.g2.com/survey_responses/saastic-review-7747667) ### [SoTellUs](https://www.g2.com/products/sotellus/reviews) Review system that allows you to get video, audio, and written reviews instantly. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate SoTellUs? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind SoTellUs? - **Seller:** [SoTellUs](https://www.g2.com/sellers/sotellus-7324e96c-3b43-4351-a54e-e5aed5a44bb9) - **Year Founded:** 2013 - **HQ Location:** Gilbert, US - **Twitter:** @sotellusreviews 75 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05dea67db23f392dfe95c904af4ac89649dd1df4fb236525600c54c060cba60a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsotellus&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium #### What Are Recent G2 Reviews of SoTellUs? **["The Best Review Solution for our Website"](https://www.g2.com/survey_responses/sotellus-review-8880112)** **Rating:** 5.0/5.0 stars _— Tom T._ [Read full review](https://www.g2.com/survey_responses/sotellus-review-8880112) **["SoTellUs review by John"](https://www.g2.com/survey_responses/sotellus-review-5022176)** **Rating:** 4.5/5.0 stars _— John W._ [Read full review](https://www.g2.com/survey_responses/sotellus-review-5022176) #### What Are G2 Users Discussing About SoTellUs? - [What is SoTellUs used for?](https://www.g2.com/discussions/sotellus-what-is-sotellus-used-for) - [What is SoTellUs used for?](https://www.g2.com/discussions/what-is-sotellus-used-for) - [‹ Prev‹ Prev](/categories/online-reputation-management?order=g2_score&page=8#product-list) - [1](/categories/online-reputation-management?order=g2_score#product-list) - [2](/categories/online-reputation-management?order=g2_score&page=2#product-list) - … - [5](/categories/online-reputation-management?order=g2_score&page=5#product-list) - [6](/categories/online-reputation-management?order=g2_score&page=6#product-list) - [7](/categories/online-reputation-management?order=g2_score&page=7#product-list) - [8](/categories/online-reputation-management?order=g2_score&page=8#product-list) - 9 - [10](/categories/online-reputation-management?order=g2_score&page=10#product-list) - [11](/categories/online-reputation-management?order=g2_score&page=11#product-list) - [12](/categories/online-reputation-management?order=g2_score&page=12#product-list) - [13](/categories/online-reputation-management?order=g2_score&page=13#product-list) - … - [23](/categories/online-reputation-management?order=g2_score&page=23#product-list) - [24](/categories/online-reputation-management?order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/online-reputation-management?order=g2_score&page=10#product-list) Spotlight Categories [Survey Software](https://www.g2.com/categories/survey) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Show More * * * ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**