G2

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

11/5/2021

"Reptrics Makes My Customer Success Life Easier!"

5/5

What do you like best about Reptrics?

Reptrics is super easy to use. Reptrics provides a proactive, collaborative platform that I can share with my teammates. Its three-fold purpose empowers me to track customer health with automaticity, get more customer feedback with surveys while managing the customer lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Reptrics?

I wouldn't say there is a downside to using Reptrics. Reptrics is super easy to use compared to other platforms. Although it does not have the same customization that others have, but we don't need that customization. Review collected by and hosted on G2.com.

Recommendations to others considering Reptrics:

It's worth at least going through a demo to see if it's a good fit. Review collected by and hosted on G2.com.

What problems is Reptrics solving and how is that benefiting you?

I've been pleased overall with Reptrics, post onboarding. Onboarding was so easy to use with their native solutions. We needed a dedicated CSM platform that gave us more than Salesforce could alone. Also, we needed a central repository for all of our customer data (not just their CRM data). Reptrics let us eliminate our survey software due to they have NPS and CSAT built-in. They also helped us manage the customer lifecycle and identify customer churn risk and find more expansion opportunities: no more spreadsheets and lack of visibility. Review collected by and hosted on G2.com.