--- title: Custplace Reviews meta_title: 'Custplace Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Custplace works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-08-03' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Custplace Reviews **Vendor:** Third Voice **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Custplace Custplace est la plateforme française de référence pour la gestion des avis clients et la visibilité locale des réseaux multi-établissements (enseignes, franchises, groupes retail et de services). Certifiée NF, elle réunit neuf briques complémentaires pilotées par l'IA sur une seule interface. Review Management : Agentplace© centralise les avis de plus de 100 plateformes (Google, Pages Jaunes, Trustpilot, Reddit, TikTok…), analyse leur ton, priorise les urgences et rédige des réponses conformes à votre charte. Review Generation : collecte d'avis certifiés NF par email, SMS, QR code ou en magasin, avec diffusion automatique sur Google, Apple Plans, Pages Jaunes et un profil dédié Custplace ; jusqu'à +35 % de taux de collecte grâce à ReviewBox©. Feedback Management : enquêtes de satisfaction post-passage, analyse sémantique des thèmes clés et plans d'action IA pour le siège comme pour chaque établissement. Presence Management : synchronisation en un geste des fiches établissement (adresse, horaires, photos, services) sur Google Business Profile, Apple Plans, Waze, Meta et plus de 30 annuaires — jusqu'à 85 % d'affichage dans le Local Pack Google. Local Profile & GEO : des pages établissement enrichies et structurées, pensées pour être citées par les moteurs IA (ChatGPT, Perplexity, Gemini) — 60 % des pages Local Profile sont déjà recommandées par les IA, une approche pionnière en France. Competitive Intelligence : benchmark concurrentiel local automatisé (notes, volumes, thèmes) avec recommandations IA. Store Locator : page de recherche multi-établissements géolocalisée, reliée aux pages enrichies indexables. Widget de confiance : module en marque blanche affichant en temps réel la certification NF, le Radar de confiance et les avis authentifiés, avec assistant IA intégré. Avis produits longue durée : avis certifiés NF collectés à chaud et à froid (relance à 6-12 mois) pour mesurer la fiabilité dans la durée, au-delà de la satisfaction immédiate. Utilisée par plus de 100 000 établissements en France (Fnac-Darty, Optical Center, EDF…), Custplace accompagne les réseaux depuis 2013 pour transformer chaque avis en action et chaque fiche établissement en levier de visibilité — sur les moteurs de recherche comme sur les moteurs d'intelligence artificielle. ## Custplace Reviews ### 1. Ergonomic all-in-one platform with customer support always available **Rating:** 4.5/5.0 stars **Reviewed by:** Sébastien C. | Directeur Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** July 28, 2026 **What do you like best about Custplace?** Ergonomic and easy-to-master platform, especially thanks to its all-in-one aspect: customer review management, satisfaction surveys, and presence management. Customer support always available. **What do you dislike about Custplace?** No mobile app unfortunately **What problems is Custplace solving and how is that benefiting you?** The centralization of reviews published on multiple platforms (Google, Trustpilot, Tripadvisor...). The verbatim analysis of satisfaction surveys. The management of local pages and listings on multiple directories. - [View Custplace pricing details and edition comparison](https://www.g2.com/products/custplace/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-24+09%3A04%3A47+-0500&secure%5Bsession_id%5D=6d59362b-eb07-4725-ade9-7eff52c491e6&secure%5Btoken%5D=0ba28c03a6e660198d87c010e85068aaa8081bb81b81b0063770401735eb5e83&format=llm_user) ## Custplace Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Custplace Features **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Custplace Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,076 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.8/5.0 (395 reviews)