Top Free IT Service Management Tools - Page 3

How Many IT Service Management Tools Products Does G2 Track?

Total Products under this Category: 244

Category Stats (Oct 2026)

  • Average Rating: 4.39/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ivanti ITSM (+0.55%) - Among all products in this category, Ivanti ITSM recorded the largest rating increase compared to last month

Last updated: October 06, 2026

How Does G2 Rank IT Service Management Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 38,800+ Authentic Reviews
  • 244+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Service Management Tools

G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Remote Monitoring and Management, Freshservice, ClickUp, monday service, and Autotask.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=freshservice&focus%5B%5D=clickup&focus%5B%5D=monday-service&focus%5B%5D=autotask)

Infraon Desk

AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify.

Average Rating: 4.6/5.0

Total Reviews: 27

How Do G2 Users Rate Infraon Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Administration Console: 9.2/10 (Category avg: 8.8/10)
  • Policy Dictation: 9.4/10 (Category avg: 8.2/10)
  • Process Workflow: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Infraon Desk?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @infraoncorp
    93 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security
  • Company Size: 52% Medium, 30% Large

What Are Recent G2 Reviews of Infraon Desk?

What Are G2 Users Discussing About Infraon Desk?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 208

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Administration Console: 8.3/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.3/10 (Category avg: 8.2/10)
  • Process Workflow: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • Twitter: @devrev
    3,269 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Specialist, Product Manager
  • Top Industries: Computer Software, Financial Services
  • Company Size: 53% Medium, 34% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DevRev, enjoying its intuitive interface and seamless onboarding experience.
  • Users commend the high efficiency of DevRev, highlighting responsive support and smooth navigation as key benefits.
  • Users value the intuitive and powerful platform of DevRev, enhancing communication and workflow efficiency seamlessly.
  • Users appreciate the intuitive platform and excellent support of DevRev, enhancing their daily operational efficiency significantly.
  • Users praise the highly responsive customer support of DevRev, appreciating timely assistance and intelligent bot interactions.
Cons
  • Users are concerned about the missing features in DevRev, particularly around automation, reporting, and user flow analysis.
  • Users express concerns over limited features, highlighting missing automation, reporting, and user flow analysis capabilities.
  • Users note the lack of features, with missing automation, reporting options, and user flow understanding capabilities.
  • Users find the learning curve steep, needing additional training due to the confusing and messy UI.
  • Users find DevRev not intuitive, especially for non-tech individuals, complicating the onboarding and overall experience.

What Are Recent G2 Reviews of DevRev?

Xurrent ITSM

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate Xurrent ITSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Administration Console: 8.9/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.0/10 (Category avg: 8.2/10)
  • Process Workflow: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Xurrent ITSM?

  • Seller: Xurrent
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Xurrent ITSM?

AI-generated summary from verified user reviews

Pros
  • Users find Xurrent ITSM easy to set up and maintain, enhancing the overall user experience significantly.
  • Users value the scalable, service-centric approach of Xurrent, enhancing efficiency and collaboration across departments.
  • Users appreciate the intuitive design of Xurrent ITSM, simplifying workflows and enhancing collaboration across the platform.
  • Users highlight the efficiency of Xurrent ITSM, enabling quick implementation and improved service delivery across departments.
  • Users highlight the implementation ease of Xurrent ITSM, enabling quick setup and minimal ongoing maintenance.
Cons
  • Users find the missing features in Xurrent ITSM frustrating, especially regarding advanced workflows and API functionalities.
  • Users are disappointed by the limited features of Xurrent ITSM, restricting advanced workflows and integration capabilities.
  • Users find the poor design of Xurrent ITSM detracts from usability, especially with its clunky interface and dated look.
  • Users find the dated interface of Xurrent ITSM lacking, though improvements are promised in the near future.
  • Users express concerns over insufficient information, noting outdated documentation and lack of dynamic API lookups causing data duplication.

What Are Recent G2 Reviews of Xurrent ITSM?

What Are G2 Users Discussing About Xurrent ITSM?

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AutomationEdge

AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more.

Average Rating: 4.6/5.0

Total Reviews: 73

How Do G2 Users Rate AutomationEdge?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Administration Console: 8.6/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.6/10 (Category avg: 8.2/10)
  • Process Workflow: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind AutomationEdge?

  • Seller: AutomationEdge
  • Year Founded: 2015
  • HQ Location: Houston, Texas
  • Twitter: @AutomationEdge
    422 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    593 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Medium, 39% Large

What Do G2 Reviewers Say About AutomationEdge?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of AutomationEdge, finding it intuitive and accessible for automating workflows effortlessly.
  • Users appreciate the intuitive interface of AutomationEdge, enabling effortless workflow automation for everyone.
  • Users appreciate the ease of automating workflows with AutomationEdge, thanks to its intuitive interface and smooth-running bots.
  • Users appreciate the ease of creating bots with AutomationEdge, enabling seamless workflow automation without technical expertise.
  • Users find AutomationEdge to be very user-friendly, making it simple and quick to learn and use effectively.
Cons
  • Users find the initial setup complexity challenging, often requiring guidance to navigate advanced workflows.
  • Users find the lack of guidance challenging, especially during complex workflow setups, impacting their initial experience.
  • Users find the learning curve for complex workflows challenging, especially for beginners needing guidance during setup.
  • Users find the steep learning curve challenging at first, needing guidance for complex workflows before achieving smooth functionality.

What Are Recent G2 Reviews of AutomationEdge?

What Are G2 Users Discussing About AutomationEdge?

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Average Rating: 3.7/5.0

Total Reviews: 98

How Do G2 Users Rate Track-It!?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Administration Console: 8.1/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.1/10 (Category avg: 8.2/10)
  • Process Workflow: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Track-It!?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 56% Medium, 29% Large

What Are Recent G2 Reviews of Track-It!?

What Are G2 Users Discussing About Track-It!?

ServiceTeam ITSM

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

Average Rating: 3.9/5.0

Total Reviews: 18

How Do G2 Users Rate ServiceTeam ITSM?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Administration Console: 7.7/10 (Category avg: 8.8/10)
  • Policy Dictation: 6.9/10 (Category avg: 8.2/10)
  • Process Workflow: 7.9/10 (Category avg: 8.8/10)

Who Is the Company Behind ServiceTeam ITSM?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 28% Small

What Do G2 Reviewers Say About ServiceTeam ITSM?

AI-generated summary from verified user reviews

Pros
  • Users highlight the intuitive self-service portal of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
  • Users value the excellent customer support of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
  • Users find ServiceTeam ITSM to be intuitive and easy to use, enhancing their overall experience and efficiency.
  • Users value the intuitive user interface of ServiceTeam ITSM, enhancing navigation and overall operational efficiency.
  • Users praise the user-friendly incident management feature of ServiceTeam ITSM for streamlining ticket management and enhancing efficiency.
Cons
  • Users find the complex setup challenging, with inadequate technical support complicating the configuration process.
  • Users find the learning curve steep, making implementation and customization challenging without adequate training and support.
  • Users feel that ServiceTeam ITSM has limited customization, making it hard to tailor the system to specific needs.
  • Users report poor customer support with complex implementation and inadequate assistance from the ServiceTeam ITSM team.
  • Users find the clunky interface of ServiceTeam ITSM frustrating and not user-friendly, impacting their overall experience.

What Are Recent G2 Reviews of ServiceTeam ITSM?

What Are G2 Users Discussing About ServiceTeam ITSM?

SolarWinds Web Help Desk

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

Average Rating: 3.9/5.0

Total Reviews: 59

How Do G2 Users Rate SolarWinds Web Help Desk?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Administration Console: 9.5/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.3/10 (Category avg: 8.2/10)
  • Process Workflow: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind SolarWinds Web Help Desk?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 62% Medium, 22% Large

What Do G2 Reviewers Say About SolarWinds Web Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of SolarWinds Web Help Desk, highlighting its straightforward interface and functionality.
Cons
  • Users report experiencing feature issues with outdated functions not performing as expected, impacting overall usability.
  • Users find several missing features in SolarWinds Web Help Desk, leading to dissatisfaction with its performance.
  • Users find the outdated interface of SolarWinds Web Help Desk frustrating and not user-friendly.

What Are Recent G2 Reviews of SolarWinds Web Help Desk?

What Are G2 Users Discussing About SolarWinds Web Help Desk?

iSupport Software

iSupport is an ITIL-aligned service desk that automates incident, problem, and change management, approvals, asset tracking, knowledge, self-service, and customer surveys for small and midsize organizations. Rules-based routing, escalations, and SLA tracking keep work moving, while approval workflows, e-signatures, and audit history build governance and clear accountability into every process. Built-in AI summarizes incidents and helps technicians write responses, using OpenAI or a self-hosted model to keep data in-house. iSupport connects to the tools your teams already use, including Microsoft 365, Microsoft Teams, Slack, Active Directory, Google Calendar, and BeyondTrust. Deploy on-premises with a one-time perpetual license or as a hosted subscription.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate iSupport Software?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Administration Console: 8.3/10 (Category avg: 8.8/10)
  • Policy Dictation: 6.7/10 (Category avg: 8.2/10)
  • Process Workflow: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind iSupport Software?

  • Seller: iSupport Software
  • Year Founded: 1992
  • HQ Location: Vancouver, WA
  • Twitter: @iSupportTech
    1,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Medium, 32% Large

What Are Recent G2 Reviews of iSupport Software?

What Are G2 Users Discussing About iSupport Software?

ServicePRO

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results, and empowers end-users with self-service capabilities, and optimizes service delivery.

Average Rating: 3.4/5.0

Total Reviews: 12

How Do G2 Users Rate ServicePRO?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.9/10)
  • Administration Console: 9.0/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.0/10 (Category avg: 8.2/10)
  • Process Workflow: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind ServicePRO?

Who Uses This Product?

  • Company Size: 58% Medium, 42% Large

What Are Recent G2 Reviews of ServicePRO?

ALVAO Asset Management

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate ALVAO Asset Management?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Administration Console: 9.2/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.8/10 (Category avg: 8.2/10)
  • Process Workflow: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind ALVAO Asset Management?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 31% Large

What Do G2 Reviewers Say About ALVAO Asset Management?

AI-generated summary from verified user reviews

Pros
  • Users value the clarity and comprehensive overview provided by ALVAO Asset Management for effective asset tracking.
  • Users find ALVAO Asset Management to be easy to use, providing a smooth experience and efficient asset management.
  • Users appreciate the user-friendly interface of ALVAO Asset Management, enhancing both admin and end-user experiences.
  • Users value the automation of ALVAO Asset Management, drastically enhancing efficiency and providing reliable asset visibility.
  • Users value the flexible customizability of ALVAO Asset Management, tailoring views and attributes to meet their needs.
Cons
  • Users express concerns over missing features in ALVAO Asset Management, particularly regarding accessibility and interface design.
  • Users find the poor interface design cumbersome, making it difficult to navigate and access features efficiently.
  • Users find the lack of SSO support and overall app complexity somewhat cumbersome for access control.
  • Users find the ALVAO Asset Management app slightly cumbersome and lacking SSO support, impacting user experience.
  • Users find the app to be slightly cumbersome and note the lack of SSO support as a drawback.

What Are Recent G2 Reviews of ALVAO Asset Management?

What Are G2 Users Discussing About ALVAO Asset Management?

Infraon Infinity

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now!

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate Infraon Infinity?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Administration Console: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Infraon Infinity?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @infraoncorp
    93 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 95% Medium, 5% Small

What Do G2 Reviewers Say About Infraon Infinity?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralization of IT operations in Infraon Infinity, enhancing ticketing efficiency and visibility for quicker resolutions.
  • Users value the all-in-one solution of Infraon Infinity, enhancing operational efficiency and minimizing tool sprawl.
  • Users value the all-in-one platform of Infraon Infinity, enhancing streamlined operations and minimizing tool sprawl.
  • Users value Infraon Infinity for its all-in-one asset management platform, enhancing operational efficiency and minimizing tool sprawl.
  • Users value the centralized management of Infraon Infinity, leading to quicker resolutions and enhanced visibility in IT operations.
Cons
  • Users experience delay issues due to the scheduled release pipeline affecting timely feature delivery.
  • Users experience delays due to the scheduled release pipeline affecting the timely delivery of requested features.
  • Users face challenges due to limited customization options, hindering adaptability to unique business workflows.
  • Users find that the missing features due to the scheduled release pipeline can affect timely delivery and satisfaction.
  • Users face scheduling issues that affect the timely delivery of requested features in Infraon Infinity.

What Are Recent G2 Reviews of Infraon Infinity?

iTop

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.

Average Rating: 4.3/5.0

Total Reviews: 6

How Do G2 Users Rate iTop?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 8.9/10)
  • Administration Console: 10.0/10 (Category avg: 8.8/10)
  • Policy Dictation: 9.2/10 (Category avg: 8.2/10)
  • Process Workflow: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind iTop?

  • Seller: Combodo
  • Year Founded: 2010
  • HQ Location: Échirolles, FR
  • Twitter: @iTopByCombodo
    440 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Medium, 29% Small

What Are Recent G2 Reviews of iTop?

InvGate Service Management

InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate InvGate Service Management?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Administration Console: 9.4/10 (Category avg: 8.8/10)
  • Policy Dictation: 6.7/10 (Category avg: 8.2/10)
  • Process Workflow: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind InvGate Service Management?

  • Seller: InvGate
  • Year Founded: 2008
  • HQ Location: Buenos Aires, Argentina, AR
  • Twitter: @InvGate
    1,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    264 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 60% Small, 25% Medium

What Do G2 Reviewers Say About InvGate Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of InvGate Service Management, significantly enhancing efficiency and productivity across departments.
  • Users appreciate the deployment ease of InvGate Service Management, facilitating quick rollouts across various departments effortlessly.
  • Users appreciate the ease of use of InvGate Service Management, making implementation and management straightforward across departments.
  • Users value the efficiency of InvGate Service Management, appreciating its time-saving automation and streamlined processes.
  • Users appreciate the intuitive and flexible features of InvGate Service Management, enhancing efficiency across departments.
Cons
  • Users find the setup process complex, making it challenging to train employees effectively on InvGate Service Management.
  • Users find the complex setup of InvGate Service Management challenging, hindering effective employee training and service utilization.
  • Users note import limitations in InvGate Service Management, requiring extra setup for effective third-party app integrations.
  • Users find the integration issues with third-party apps limited, requiring extra setup for optimal functionality.
  • Users find the learning curve steep, making it challenging to train employees effectively on InvGate Service Management.

What Are Recent G2 Reviews of InvGate Service Management?

Mint Service Desk

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate Mint Service Desk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Administration Console: 10.0/10 (Category avg: 8.8/10)
  • Policy Dictation: 10.0/10 (Category avg: 8.2/10)
  • Process Workflow: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mint Service Desk?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 53% Small, 35% Medium

What Are Recent G2 Reviews of Mint Service Desk?

What Are G2 Users Discussing About Mint Service Desk?

Siit

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage.

Average Rating: 5.0/5.0

Total Reviews: 29

How Do G2 Users Rate Siit?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Siit?

  • Seller: Siit
  • Year Founded: 1976
  • HQ Location: Paris, FR
  • Twitter: @siitapp
    35 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 55% Small, 45% Medium

What Do G2 Reviewers Say About Siit?

AI-generated summary from verified user reviews

Pros
  • Users find SIIT's ease of use remarkable, enhancing efficiency and streamlining internal support with intuitive tools.
  • Users value the seamless integrations of Siit with tools like Slack and Teams, enhancing efficiency in workflows.
  • Users commend SIIT for its exceptional customer support, providing fast, intuitive assistance directly through Slack and Teams.
  • Users appreciate the seamless communication with Siit, enhancing support efficiency and employee satisfaction through Slack integration.
  • Users appreciate the communication efficiency of Siit, enhancing support speed and collaboration within teams.
Cons
  • Users feel that Siit's inadequate reporting limits their ability to gain valuable insights into support operations.
  • Users desire inadequate reporting features from Siit, seeking enhanced analytics for improved support insights.
  • Users suggest enhancing Siit by addressing integration issues for a more seamless onboarding experience.
  • Users often face connectivity issues with Siit, hindering their experience due to the dependency on stable internet.
  • Users feel there's a need for limited customization, as they desire more options and advanced reporting capabilities.

What Are Recent G2 Reviews of Siit?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024