# Infraon Infinity Reviews **Vendor:** Infraon **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 19 ## About Infraon Infinity Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now! ## Infraon Infinity Pros & Cons **What users like:** - Users appreciate the **centralization of IT operations** in Infraon Infinity, enhancing ticketing, tracking, and operational efficiency. (2 reviews) - Users value the **all-in-one solution** of Infraon Infinity, enhancing efficiency and minimizing clutter in operations. (1 reviews) - Users appreciate the **all-in-one solution** of Infraon Infinity, enhancing efficiency and minimizing tool overload. (1 reviews) - Users value the **all-in-one platform** of Infraon Infinity for streamlining ITSM and asset management operations. (1 reviews) - Users appreciate the **centralized management** in Infraon Infinity, which enhances ticketing, tracking, and resolution speed. (1 reviews) - Comprehensive Coverage (1 reviews) - Users are thrilled with **customer satisfaction** , citing faster resolutions and enhanced visibility in IT operations. (1 reviews) - Users value the **dedicated customer support** from Infraon Infinity, enhancing efficiency and satisfaction in IT management. (1 reviews) - Users appreciate the **ease of use** of Infraon Infinity, highlighting its smooth integration and user-friendly design. (1 reviews) - Issue Resolution (1 reviews) **What users dislike:** - Users experience **delay issues** due to the scheduled release pipeline affecting timely feature delivery. (1 reviews) - Users report that **delays in the release pipeline** can hinder the timely delivery of desired features. (1 reviews) - Users find the **limited customization** options challenging, hindering adaptation to their specific business workflows. (1 reviews) - Users note that the **delayed feature releases** from the pipeline affect the overall functionality and responsiveness of the product. (1 reviews) - Users experience **scheduling issues** that can delay the delivery of requested features in Infraon Infinity. (1 reviews) ## Infraon Infinity Reviews ### 1. The tool is helpful for tracking issues, though a faster response time would improve the experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek T. | Deputy Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Infraon Infinity?** Infraon Infinity is helpful because it centralizes IT operations, making ticketing and tracking easier. The main upside is faster resolution with better visibility **What do you dislike about Infraon Infinity?** Till now, we have nothing for negative feedback. **What problems is Infraon Infinity solving and how is that benefiting you?** Infraon Infinity is helping us solve key business problems such as delayed issue resolution, lack of visibility in IT operations, and dependency on multiple disjointed tools. By centralizing ticketing, monitoring, and asset management, it ensures faster response times, better accountability, and overall process efficiency. ### 2. Helpdesk Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Infraon Infinity?** A dedicated support representative has been assigned to our account for assistance as required. **What do you dislike about Infraon Infinity?** At times, the scheduled release pipeline impacts the timely delivery of requested features. **What problems is Infraon Infinity solving and how is that benefiting you?** We use Infraon to create support tickets and track issue status, which provides transparency for our clients and keeps both parties updated. This builds reliability and strengthens client trust. ### 3. Infraon Infinity Delivers on Performance and Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Infraon Infinity?** Infraon Infinity offers an all-in-one platform for ITSM, asset management, and network monitoring, which helps streamline operations and reduce tool sprawl. **What do you dislike about Infraon Infinity?** Some modules have limited customization options, which can be a challenge when trying to adapt to specific business workflows. **What problems is Infraon Infinity solving and how is that benefiting you?** I use Infraon Infinity primarily for asset management and cost tracking. It helps me keep a clear record of all assets, monitor their usage, and track associated costs efficiently. This centralized approach allows better control over asset lifecycles and budgeting, helping reduce unnecessary expenses and plan for future investments more accurately. ### 4. Thumbs Up for InfraON ITSM! **Rating:** 4.0/5.0 stars **Reviewed by:** Abishek R. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Infraon Infinity?** InfraON has been a fantastic addition to our toolkit! The ease of integration with our existing systems made the implementation process smooth and efficient. We’ve streamlined our IT service management processes and seen great results in both efficiency and user satisfaction. The platform is user-friendly, and the support team has been constructive. We’re delighted with the choice to go with InfraON! 🎉 **What do you dislike about Infraon Infinity?** The system’s strengths far outweigh any minor drawbacks. I’m very happy with them and would recommend it to others looking for a high-quality IT service management solution! **What problems is Infraon Infinity solving and how is that benefiting you?** The customization options, automated processes, and detailed reporting capabilities have transformed how we manage services. ### 5. Infraon Infinity **Rating:** 5.0/5.0 stars **Reviewed by:** Madhushree G. | Syatem Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Infraon Infinity?** Infraon is very usefull , For our organization its was helptfull to keep all assets on track and maintain the day to day assets , Also its user friendly. And team is alsways supportive and will support as quick as possiable . Thanks team , All the best **What do you dislike about Infraon Infinity?** Cost wise can been little less , rest all is good **What problems is Infraon Infinity solving and how is that benefiting you?** For our organization its was helptfull to keep all assets on track and maintain the day to day assets ### 6. Infraon Infinity is an IT Superpower **Rating:** 5.0/5.0 stars **Reviewed by:** Pavani M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Infraon Infinity?** It does all the important things to keep our tech running smoothly, from fixing issues to managing changes and requests. Whether our assets are in the office or remote, it's like our personal map, making sure everything works. The easy-to-use design lets us customize it to fit our needs, and it plays well with other tech. Plus, it gives us smart reports and dashboards, helping us make savvy business decisions. **What do you dislike about Infraon Infinity?** Nothing much everything was good with great customer support **What problems is Infraon Infinity solving and how is that benefiting you?** It helps us fix problems quickly, acts as a superhero for support requests, and smartly advises us on our computer programs. It's like a magical book with colorful charts, making it easy to understand everything in one place. Before, we used to juggle different tools, but now, thanks to Infraon Infinity, managing our computer world is easier and more fun. ### 7. Manage inventory and warranty and support **Rating:** 4.5/5.0 stars **Reviewed by:** Dharmendra S. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Infraon Infinity?** Manage asset Inventory and notifaction of asset **What do you dislike about Infraon Infinity?** some time speed is very slow and discussed from asset **What problems is Infraon Infinity solving and how is that benefiting you?** to manage all invontry and warrenty notifaction and software block and unblock ### 8. Works like a charm to manage assets and tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh Kumar M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Infraon Infinity?** It has been an absolute game-changer for my organization in terms of organizing, tracking, and managing our assets effectively. One of the standout features is the ability to track the entire life cycle of our assets. We particularly appreciate the robust reporting capabilities that provide detailed insights into our tickets and assets. **What do you dislike about Infraon Infinity?** While certain integrations may not be readily accessible by default, the team behind this platform is highly responsive and open to discussion. Aside from that, everything else about the platform is working smoothly and meets expectations. **What problems is Infraon Infinity solving and how is that benefiting you?** One of the biggest challenges I faced was keeping track of my assets' life cycle while managing hardware and software inventory. However, this platform came to my rescue by providing a seamless and intuitive interface that simplifies the entire process. The ticketing system integrated into this platform has been a game-changer for me. Managing support requests and resolving issues has never been easier. I can conveniently create, track, and resolve tickets with just a few clicks. ### 9. Best Asset Management tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** preethi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Infraon Infinity?** We have had great success in effectively managing our assets using this solution. One of the standout features is the ability to customize Asset IDs, allowing us to tailor the system to our specific needs. The customizable dashboard is an excellent addition, providing us with a comprehensive overview of our assets. The support we've received has been top-notch, and the reporting capabilities are highly commendable **What do you dislike about Infraon Infinity?** We don't have any specific dislikes, but there is a need for additional integrations as some are not available by default. However, the team is always helpful and responsive in assisting with any integration requests. **What problems is Infraon Infinity solving and how is that benefiting you?** This tool effectively aids us in managing assets and their lifecycles, keeping track of software licenses, calculating depreciation, and facilitating asset retirement. It plays a crucial role in our decision-making processes, providing valuable insights and supporting informed choices ### 10. Very good tool for managing assets and tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Nagalli Vijay K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about Infraon Infinity?** User friendly SaaS platform. Helpful to organize, track and manage the assets. useful to track assets life cycle, hardware and software inventory. Ticketing,reporting of tickets and assets,Self service portal **What do you dislike about Infraon Infinity?** Certain integrations are not accessible by default, but the team is open to discussion and goes to great lengths to get it done.Other than that everything is okay. **What problems is Infraon Infinity solving and how is that benefiting you?** Itsolves the primary problem of managing our IT and non IT assets. This platform helps to store asset purchase details and also the live data from the It devices. The reporting and dashbords part is also extremely helpful for us.The ticketing is simple and easy to use and keeps communication between end user and technician flowing.Highly customizable. ### 11. Easy to deploy and provides good insights of asset inventory. **Rating:** 4.5/5.0 stars **Reviewed by:** manik c. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Infraon Infinity?** Customer support is excellent. The insights provided by asset management software helpful in strategic decision-making, such as when to replace assets, and help identify opportunities to optimize asset performance. **What do you dislike about Infraon Infinity?** Not compatible with all operating systems. Consuming more system resources while running in the background.Cost- Asset management systems are preety expensive and may not be feasible for smaller organizations or those with limited budgets. **What problems is Infraon Infinity solving and how is that benefiting you?** Infraon Infinity solves problems of our institute related to tracking, managing, and optimizing physical and digital assets within an organization, which benefits the institute by improving efficiency, reducing costs, enhancing decision-making, and increasing collaboration. ### 12. The user friendly IT asset management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Divakaran M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Infraon Infinity?** One is their reporting structure, which can be customized and also scheduled. Also, any asset history can be exported in the form of report, User-friendly dashboard, Easy deployment and integration part is good, Their support is good **What do you dislike about Infraon Infinity?** Nothing to be mentioning as unfavorable , but their Geo-location has no live tracking. **What problems is Infraon Infinity solving and how is that benefiting you?** It helped us in tracking our IT and Non-IT assets efficiently. By providing the report regularly on the assets and software Graphical interface in dashboards while making crucial decisions ### 13. Best tool for Managing IT and Fixed Assets in a single platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjitha R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Infraon Infinity?** The UI is Great Easy Deployment The reporting feature is user-friendly and highly appreciable Integrations can be customised **What do you dislike about Infraon Infinity?** Nothing much to mention, but new features should be added, which they are already customizing if the requirement is dropped. **What problems is Infraon Infinity solving and how is that benefiting you?** Earlier we were tracking it through excel and later we found Infraon Assets to efficiently help us manage IT and Fixed assets in a single platform. It helps us tracking asset lifecycle, depreciation calculation. It also helps us in the future purchase. ### 14. Efficient IT asset management tool **Rating:** 5.0/5.0 stars **Reviewed by:** sahana c. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2023 **What do you like best about Infraon Infinity?** Impressive UI on their dashboard, Customizable reports for better insights, Simple and efficient deployment process. **What do you dislike about Infraon Infinity?** No such thing exists, Smooth implementation phase, no problems encountered, As we're still in progress, no issues have surfaced yet. **What problems is Infraon Infinity solving and how is that benefiting you?** The system efficiently manages our IT and Non-IT assets, saving us time by reducing manual work. ### 15. The product is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Ashfaque S. | Manager IT, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Infraon Infinity?** In comparison to other ITASM products on the market, the GUI is quite simple and easy to use. One thing I like about the team is that they are always open to suggestions and customization. **What do you dislike about Infraon Infinity?** There are no negatives, but I believe implementation should be more seamless. **What problems is Infraon Infinity solving and how is that benefiting you?** We were managing the asset entirely manually using Excel. We were having trouble tracking assets and reconciling them. Infraon helps us for asset automation, and they specifically customized a few reports for us. We can now see the entire asset inventory in a single dashboard with change management logs. **Official Response from Gayathri R L:** > Dear Ashfaque, Thanks for the awesome review about Infraon Assets. We're delighted to hear that you had a positive experience with us. We've passed your kind words on to our product team. If there is anything else we can do, please let us know. Regards, Infraon ### 16. Good tool for asset management **Rating:** 4.5/5.0 stars **Reviewed by:** Murugan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Infraon Infinity?** Ease of use, can customize categories, they are making upgrades and improvisation constantly. Can store the documents related to assets like purchase and repair documents. **What do you dislike about Infraon Infinity?** Their mobile app is having limited features, last checked they were working on more features to add. That will be useful once completed. **What problems is Infraon Infinity solving and how is that benefiting you?** IT and non IT asset management, Able to track live data information from the systems. Reports are highly customizable and dashboard has very good UI. Maintaining different type of assets in single console. ### 17. Simple and user friendly, UI is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Sam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Infraon Infinity?** This is one of the most user friendly asset management software I have come across. It is customizable and can manage both my IT and Non IT assets in this platform. The implementation team is extremely supportive. **What do you dislike about Infraon Infinity?** Nothing as of now.They are releasing new features constantly, which is really appreciated **What problems is Infraon Infinity solving and how is that benefiting you?** Managing asset Lifecycle Software licence management Was using excel before,manual allocation and deallocation was pain. This platform helps to visualize the assets and make purchase decisions quickly ### 18. The best tool available in the market for NOC and ITAM **Rating:** 4.5/5.0 stars **Reviewed by:** Kamlesh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Infraon Infinity?** It's a very intuitive and simple tool for NMS and ITAM requirements. It gives overall satisfaction to customers more than the competition available. Also, the support is at par. **What do you dislike about Infraon Infinity?** When compared to cloud asset management solutions, on-premises asset management solutions have some drawbacks. This may impact some business verticals that don't prefer to go on the cloud. **What problems is Infraon Infinity solving and how is that benefiting you?** The main purpose is to manage the assets in the company. ### 19. Nice Single Console for Admin and User purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Ramkrushna P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Infraon Infinity?** Single Platform for Asset Mgmt, NMS and Ticketing. Good Dashboards and Reports Ease of Use **What do you dislike about Infraon Infinity?** On-premise model not available Distributed Edition not available **What problems is Infraon Infinity solving and how is that benefiting you?** Asset Mgmt. Tracking of Asset Inventory with Location of Asset Single Console for all the mgmt - [View Infraon Infinity pricing details and edition comparison](https://www.g2.com/products/infraon-infinity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+05%3A01%3A04+-0500&secure%5Bsession_id%5D=ec915988-f0dd-46c9-a03c-1acfe77a797b&secure%5Btoken%5D=66c580c6a6a6de288eb3c85128552c175fda4d2cca541145ee6d0f6d379b5478&format=llm_user) ## Infraon Infinity Features **Administration** - Change Management - Asset Management - Reports & Analytics **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **App Management** - App Usage Monitoring - Custom Workflows - Shadow IT Discovery - Self-Service App Store - Centralized Management Console - Onboarding & Offboarding Automation **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Performance Baseline - Data Visualization - Path Analysis **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification **Generative AI** - AI Text Generation - AI Text Generation **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Security** - Role-Based Access Control - Threat Detection Alerts - Compliance Monitoring **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **AI Features** - Auto-fill Custom App Details - AI Assistant **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Spend Management** - Budget Tracking - Vendor Consolidation Insights - Renewal Notifications - AI Contract Parsing - Cost Allocation - Renewal Spend Forecasting **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SaaS Management Platforms (SMP)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Infraon Infinity Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,255 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,283 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,103 reviews)