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Infraon Infinity Reviews & Product Details

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now!

Seller

Infraon

Discussions

Infraon Infinity Community

Languages Supported

Arabic, German, English, French, Hindi

Overview by

Arun Prasath R

Pricing

Pricing provided by Infraon Infinity.

IT Asset Management (ITAM)

$49.00

250 Assets Per Month

IT Service Management (ITSM)

$19.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

Microsoft System Center

4.1/5

(545)

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Infraon Infinity Media

You get to see all the IT assets on this page and use the customizable category and subcategory for easy filtering or navigation.

Infraon Infinity Demo - IT Asset Summary

Get complete IT asset details on the assets view page. Use the left side navigation to see more details about individual components.

Infraon Infinity Demo - Assets Lifecycle

Get complete asset lifecycle details from the Assets Lifecycle section, starting from purchase to retirement

Infraon Infinity Demo - Ticket/Incident Dashboard

The incident, Change, Problem, Request, and release process views will have similar work screenshot

Infraon Infinity Demo - ITSM Summary Dashboard

Infraon has a widget-based customizable dashboard for tickets/incident, Change, Problem, Release etc.

Infraon Mobile Application support for field service team users to track and work on the tickets and assets on the go.

Infraon Infinity Reviews (19)

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Abhishek T.

Deputy Manager IT

Mid-Market (51-1000 emp.)

9/22/2025

"The tool is helpful for tracking issues, though a faster response time would improve the experience."

4/5

What do you like best about Infraon Infinity?

Infraon Infinity is helpful because it centralizes IT operations, making ticketing and tracking easier. The main upside is faster resolution with better visibility Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

Till now, we have nothing for negative feedback. Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

Infraon Infinity is helping us solve key business problems such as delayed issue resolution, lack of visibility in IT operations, and dependency on multiple disjointed tools. By centralizing ticketing, monitoring, and asset management, it ensures faster response times, better accountability, and overall process efficiency. Review collected by and hosted on G2.com.

Shubham S.

Director

Small-Business (50 or fewer emp.)

9/26/2025

"Helpdesk Ticketing System"

4.5/5

What do you like best about Infraon Infinity?

A dedicated support representative has been assigned to our account for assistance as required. Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

At times, the scheduled release pipeline impacts the timely delivery of requested features. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

10/10/2025

"Infraon Infinity Delivers on Performance and Usability"

5/5

What do you like best about Infraon Infinity?

Infraon Infinity offers an all-in-one platform for ITSM, asset management, and network monitoring, which helps streamline operations and reduce tool sprawl. Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

Some modules have limited customization options, which can be a challenge when trying to adapt to specific business workflows. Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

I use Infraon Infinity primarily for asset management and cost tracking. It helps me keep a clear record of all assets, monitor their usage, and track associated costs efficiently. This centralized approach allows better control over asset lifecycles and budgeting, helping reduce unnecessary expenses and plan for future investments more accurately. Review collected by and hosted on G2.com.

Abishek R.

IT Administrator

Mid-Market (51-1000 emp.)

7/18/2024

"Thumbs Up for InfraON ITSM!"

4/5

What do you like best about Infraon Infinity?

InfraON has been a fantastic addition to our toolkit! The ease of integration with our existing systems made the implementation process smooth and efficient. We’ve streamlined our IT service management processes and seen great results in both efficiency and user satisfaction. The platform is user-friendly, and the support team has been constructive. We’re delighted with the choice to go with InfraON! 🎉 Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

The system’s strengths far outweigh any minor drawbacks. I’m very happy with them and would recommend it to others looking for a high-quality IT service management solution! Review collected by and hosted on G2.com.

Madhushree G.

Syatem Admin

Mid-Market (51-1000 emp.)

7/12/2024

"Infraon Infinity"

5/5

What do you like best about Infraon Infinity?

Infraon is very usefull , For our organization its was helptfull to keep all assets on track and maintain the day to day assets , Also its user friendly.

And team is alsways supportive and will support as quick as possiable .

Thanks team , All the best Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

Cost wise can been little less , rest all is good Review collected by and hosted on G2.com.

Pavani M.

Mid-Market (51-1000 emp.)

12/18/2023

"Infraon Infinity is an IT Superpower"

5/5

What do you like best about Infraon Infinity?

It does all the important things to keep our tech running smoothly, from fixing issues to managing changes and requests. Whether our assets are in the office or remote, it's like our personal map, making sure everything works. The easy-to-use design lets us customize it to fit our needs, and it plays well with other tech. Plus, it gives us smart reports and dashboards, helping us make savvy business decisions. Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

Nothing much everything was good with great customer support Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

It helps us fix problems quickly, acts as a superhero for support requests, and smartly advises us on our computer programs. It's like a magical book with colorful charts, making it easy to understand everything in one place. Before, we used to juggle different tools, but now, thanks to Infraon Infinity, managing our computer world is easier and more fun. Review collected by and hosted on G2.com.

Dharmendra S.

Administrator

Mid-Market (51-1000 emp.)

7/19/2024

"Manage inventory and warranty and support"

4.5/5

What do you like best about Infraon Infinity?

Manage asset Inventory and notifaction of asset Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

some time speed is very slow and discussed from asset Review collected by and hosted on G2.com.

Dinesh Kumar M.

Mid-Market (51-1000 emp.)

5/27/2023

"Works like a charm to manage assets and tickets"

5/5

What do you like best about Infraon Infinity?

It has been an absolute game-changer for my organization in terms of organizing, tracking, and managing our assets effectively. One of the standout features is the ability to track the entire life cycle of our assets. We particularly appreciate the robust reporting capabilities that provide detailed insights into our tickets and assets. Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

While certain integrations may not be readily accessible by default, the team behind this platform is highly responsive and open to discussion. Aside from that, everything else about the platform is working smoothly and meets expectations. Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

One of the biggest challenges I faced was keeping track of my assets' life cycle while managing hardware and software inventory. However, this platform came to my rescue by providing a seamless and intuitive interface that simplifies the entire process. The ticketing system integrated into this platform has been a game-changer for me. Managing support requests and resolving issues has never been easier. I can conveniently create, track, and resolve tickets with just a few clicks. Review collected by and hosted on G2.com.

preethi B.

Mid-Market (51-1000 emp.)

6/11/2023

"Best Asset Management tool in the market"

5/5

What do you like best about Infraon Infinity?

We have had great success in effectively managing our assets using this solution. One of the standout features is the ability to customize Asset IDs, allowing us to tailor the system to our specific needs. The customizable dashboard is an excellent addition, providing us with a comprehensive overview of our assets. The support we've received has been top-notch, and the reporting capabilities are highly commendable Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

We don't have any specific dislikes, but there is a need for additional integrations as some are not available by default. However, the team is always helpful and responsive in assisting with any integration requests. Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

This tool effectively aids us in managing assets and their lifecycles, keeping track of software licenses, calculating depreciation, and facilitating asset retirement. It plays a crucial role in our decision-making processes, providing valuable insights and supporting informed choices Review collected by and hosted on G2.com.

Nagalli Vijay K.

Mid-Market (51-1000 emp.)

3/19/2023

"Very good tool for managing assets and tickets"

4/5

What do you like best about Infraon Infinity?

User friendly SaaS platform.

Helpful to organize, track and manage the assets.

useful to track assets life cycle, hardware and software inventory.

Ticketing,reporting of tickets and assets,Self service portal Review collected by and hosted on G2.com.

What do you dislike about Infraon Infinity?

Certain integrations are not accessible by default, but the team is open to discussion and goes to great lengths to get it done.Other than that everything is okay. Review collected by and hosted on G2.com.

What problems is Infraon Infinity solving and how is that benefiting you?

Itsolves the primary problem of managing our IT and non IT assets. This platform helps to store asset purchase details and also the live data from the It devices. The reporting and dashbords part is also extremely helpful for us.The ticketing is simple and easy to use and keeps communication between end user and technician flowing.Highly customizable. Review collected by and hosted on G2.com.