Best Help Desk Software - Page 36

Socialboards

SoftBCom Help Desk

Spiceworks Cloud Help Desk

Sqanit

Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve minor problems themselves and enables service employees to support their customers faster and with greater confidence. A sophisticated ticketing system and an AR video call feature facilitate uncomplicated and effective communication between all involved parties. This allows even complex issues to be resolved remotely. The platform is accessed by simply scanning a QR code. There is no need to download or install an app. Therefore, support is available quickly and conveniently at any location, exactly when it is needed.

Stames

Stames is a platform that helps businesses improve their customer services through powerful tools and data. From sales pipeline tools to APIs that makes it easier to access customer data, requests, queries, complaints, feedback and much more. Stames connects teams to customers and helps businesses monitor, track & respond to the needs of their customers effectively & effortlessly.

Suppmail

SupportLayer

SupportLayer is a cloud-based help desk software solution that helps customer support teams and IT helpdesks manage ticket queues, track service level agreements (SLAs), and control user access through role-based permissions. Designed for small and mid-sized organisations running B2B customer support or internal IT helpdesk operations, SupportLayer provides a single workspace for ticket management, SLA tracking, agent reporting, and customer communication. The platform supports both external customer-facing support teams and internal IT service desks, with workflows that accommodate requesters, front-line agents, senior support staff, and administrators within the same system. SupportLayer operates on a per-agent pricing model and includes the full feature set on every account, without separating functionality across plan tiers. Tickets can be submitted by customers via email-to-ticket intake or directly through the portal, and agents manage all communication in-thread from a centralised dashboard. Key features of SupportLayer include: - SLA management with pause and resume logic - first-response deadlines are set by urgency level, and the SLA clock pauses automatically when a ticket moves to "on hold" or "with client" status, resuming when the ticket returns to an active state - Role-based access control - four role types (end user, support agent, service manager, administrator) each with distinct permissions for ticket management, escalations, and workspace settings - Embeddable live chat widget - a JavaScript snippet that can be added to any website to allow visitors to start a conversation, with agents responding from the portal - SLA compliance reporting - built-in reporting covering compliance rate, average first response time, ticket volume by day, and agent workload, without requiring a separate analytics tool - Multi-factor authentication enforcement - administrators can set MFA policy at the organisation level, requiring all users to enrol in two-factor authentication before accessing the workspace - Business hours SLA - deadlines can be calculated against configured working hours and timezone, excluding weekends and non-working hours from SLA calculations - REST API and SDK - a documented REST API with PHP SDK allows integration with external tools and custom workflows SupportLayer is hosted and accessed through a web browser, with no self-hosting or installation required. Each organisation operates in a fully isolated workspace with tenant-level data separation. The platform supports multiple organisations per user account, allowing agents or administrators to belong to and switch between several workspaces. Pricing starts with the first agent seat free, with additional seats billed at a flat per-agent rate. Administrators and end users are unlimited and free on all accounts.

SupportSite

SupportSystem

SupportSystem is a fast, simple and robust help desk software solution.

Sympoq

AI-driven help desk software with support ticketing system, knowledge base, and live chat features. It's delivered as a cloud solution that agile teams and startups use to provide and automate customer support. Sympoq transforms customer support from using separate email inboxes to a robust support system that promotes process consistency and keeps customers informed on their issues and requests. It be used as a back-end email support ticketing software or as a front-end, full featured customer support system with shared inboxes, multiple inbound channels, intuitive interface, and self-service capabilities.

Talki

Talki is a B2B customer support helpdesk built for digital businesses. It combines a native Telegram bridge, AI auto-replies, real-time DeepL translation, and full customer context in every ticket. Agents can respond to tickets directly from Telegram on their phone — no separate app required. The built-in AI trains itself automatically from your website, building a knowledge base and resolving common questions instantly without manual FAQ setup. Backend Connect surfaces live customer data — subscription plan, payment status, recent orders — directly in the ticket panel via a signed webhook from your backend, eliminating tab-switching. Key features include omnichannel inbox (Telegram and web widget), AI-powered auto-replies, one-click conversation summaries, slash-command macros, CSAT tracking, SLA alerts, and real-time analytics. Pricing starts free (1 agent, 100 conversations/month), with paid plans from $9/seat/month.

Taylin Digital Helpdesk

Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple users Built-in SLA tracking and multi-level escalation Oversight roles for client IT managers who need visibility Microsoft Teams and Zapier integration Security: Azure-hosted in UK, mandatory MFA, penetration tested, Cyber Essentials compliant. Built for public sector and healthcare. Pricing: £25/agent/month. Unlimited client organisations, unlimited sites, unlimited tickets. Available on Microsoft Azure Marketplace.

TechSee

As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me

Average Rating: 4.9/5.0

Total Reviews: 10

T-HelpDesk

Theron