Best Help Desk Software - Page 36

Patchdesk Helpdesk

Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to submit requests without accounts, requiring only a name, email, and issue description, with updates sent via email. SLA timers set priority-based response and resolution goals, while macros ensure consistent messaging. CSV import/export supports data management and reporting. Security features include data encryption, multi-factor authentication via TOTP, email, and SMS, plus role-based access controls.

Pipp

Pipp is simple email customer support for small teams: one shared inbox where your team keeps conversations in view and replies together, in a calm interface that keeps the focus on customers. It's built for founders, developers and small teams who want to stay close to their customers without a complicated support setup. The core inbox is free forever; optional AI assistance is free during beta and fairly priced afterward. Pipp is built for the AI age, with extensive agent support: connect your own AI agents via API and MCP.

Polar HelpDesk

Polly

Pulsedesk

A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.

PureDesk

A helpdesk that’s powerful without being complicated Most support software makes you choose. Simple tools are quick to set up but run out of road as you grow. Powerful platforms do everything, but come with setup calls and settings screens nobody wants to touch. PureDesk was built to avoid that trade-off. Everything in one inbox Live chat, email and your customer portal all land in one shared inbox. Every conversation becomes a ticket with a priority, an owner and a full reply thread, so your team works from one place. Set up in minutes, not weeks There’s no setup call and no implementation project. Create your workspace. Your shared inbox is ready as soon as you sign up. Connect your channels. Paste one script tag on your site for live chat and give customers your support email. Both feed the same inbox. Start replying. Assign, resolve and track how your team is performing. Powerful where it counts Easy to use doesn’t mean basic. AI-assisted replies: AI drafts replies for agents to review, or answers live chats automatically using your knowledge base, even out of hours. Email-to-ticket: Customer emails become tickets automatically, and replies go straight back to their inbox. Knowledge base: Publish answers so customers can help themselves. Automation: Round-robin assignment, keyword tagging and auto-closing of stale conversations. Reporting: Response times, resolution times and customer satisfaction, by team or by agent. Sensible pricing Free: ticketing, a contact directory and one embeddable widget, with no time limit. Starter (£24/month): up to 10 agents and 1,000 contacts. Pro (£79/month): unlimited agents and contacts, priority support, and the AI Assistant with 500 sessions a month. Upgrade from inside the app whenever you need to. There’s no sales call and no credit card needed to start. Who it’s for Small and growing teams that want a proper helpdesk without enterprise cost or complexity, from SaaS companies to online shops and service businesses. FAQ How long does setup take? Your workspace is ready on sign-up, and live chat is one script tag. Is there a free plan? Yes, with no time limit and no credit card required. Does PureDesk use AI? Yes. On Pro, the AI Assistant drafts or sends replies using your knowledge base. Can I try it first? Yes. The live demo on puredesk.uk needs no login. Try it for yourself Explore the live demo or create a free workspace at puredesk.uk. You could be answering your first ticket in minutes.

Qconic Helpdesk

Qconic is a simple, affordable helpdesk app tailored for small and medium-sized businesses. It transforms shared inboxes (like info@yourcompany.com) into an organized ticket system, enriched with AI-assisted features such as smart reply suggestions, sentiment analysis, and summarization. Teams benefit from easy setup, transparent workflows, powerful search and filtering, and fair pricing regardless of user count.

qManage

qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster. This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every conversation. Your agents will be able to identify your customers’ pain points and feel equipped to provide unparalleled service.

QueueBee Solution

QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, we provide robust, tailor-made solutions across multiple sectors worldwide, including finance, healthcare, retail, and public services. We empower our clients to streamline and humanize their customer journeys by offering integrated engagement strategies. Our mission is to keep evolving our solutions, products, and services to meet the dynamic needs of complex business environments, thus enabling organizations to achieve maximum customer satisfaction and operational efficiency. QueueBee Solution comprehensive suite of solutions are designed to elevate the customer experience across multiple touchpoints. Our offerings include: Customer Portal: A user-friendly platform that offers centralized, customizable solutions for appointment booking, queue ticket options, and real-time queue status updates. It also includes optional features for virtual call integration, customer feedback collection, and support management, ensuring a consistent brand experience throughout. Appointment Booking: We leverage state-of-the-art technology to provide advanced appointment scheduling, significantly reducing physical wait times and enhancing customer satisfaction. Queue Management: We offer advanced hardware and software for unified queuing solutions that cater to physical, virtual, and hybrid systems, aligning with diverse customer preferences and scenarios. Display Management: Digital displays and advanced communication tools are used to present queue information and vital messages, promoting clarity and reducing confusion in waiting areas. Customer Feedback: Our system collects valuable feedback through accessible interfaces, helping to identify improvement areas and measure customer satisfaction across physical and digital touchpoints. Support Management: We provide a solution that streamlines customer experience by handling customer inquiries and resolving issues across various channels.

Ravine Desk

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes tickets, suggests responses, and provides daily briefings; on higher tiers it can triage incoming tickets and draft client-facing status summaries. AI output is draft-only and requires human approval before sending. Pricing is a flat monthly rate per workspace with unlimited tickets on all plans, ranging from $12 to $99 per month, with a 14-day free trial.

Realmate Chat

WhatsApp feito para equipes: melhore a colaboração em equipe, previna falhas de comunicação e perda de leads. Automatize comunicações repetitivas como qualificação de leads, perguntas frequentes e agendamento de demonstrações. Economize tempo das equipes e ofereça suporte ao cliente 24/7. Faça vendas e atendimento ao cliente pelo WhatsApp com automações Criação de fluxos de trabalho: faça integrações usando nossa API robusta e mais de 5 mil outras ferramentas

Average Rating: 5.0/5.0

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RegitWise Help Desk

RenewityRMA

RenewityRMA is the the premier RMA Solution for Manufacturers

Replies AI

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

Replyful

Replyful is a customer support platform for B2B companies, built in Sweden. It brings all customer conversations into one place and uses AI to answer common questions automatically, so support teams can focus on the cases that need a human.