---
title: Fixify Reviews
meta_title: 'Fixify Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Fixify works for a business like yours.
date_modified: '2025-04-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Fixify Reviews
**Vendor:** Fixify  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Fixify
Fixify is a new take on the IT help desk designed for orgs with 75 to 2000 employees that uses AI and machine learning along with our own human analysts We take on 75% of the help desk tickets so your internal team can focus on bigger projects. Not everyone wants to talk to a bot. That's why we use AI and automation to automate the majority of help desk work so Fixify’s human analysts can focus on what people are good at – making smart decisions and caring for end users.






- [View Fixify pricing details and edition comparison](https://www.g2.com/products/fixify-fixify/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-15+13%3A58%3A00+-0500&secure%5Bsession_id%5D=97264570-f91b-4ba5-9d46-83e9ea52cef5&secure%5Btoken%5D=f223b6ce2d122169bcb650950a3c33247491b9386020fa94a5b5168b7ffd4d98&format=llm_user)

## Fixify Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Fixify Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,677 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,007 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,712 reviews)