# Best Experience Management Software for Small Business - Page 3 ## How Many Experience Management Software Products Does G2 Track? **Total Products under this Category:** 129 ### Category Stats (Jul 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: July 28, 2026_ ## How Does G2 Rank Experience Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,600+ Authentic Reviews - 129+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Experience Management Software ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=15217&focus%5B%5D=4177&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=482&focus%5B%5D=8307&focus%5B%5D=73862) Highlighted products: Birdeye, QuestionPro, Reputation, Resonate CX, Experience.com, Qualtrics Market Research, Feefo, and ReputationStacker. Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=questionpro&focus%5B%5D=reputation&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=qualtrics-market-research&focus%5B%5D=feefo&focus%5B%5D=reputationstacker&segment=small-business) **Sponsored** ### Assembly Neos Neos is personal injury case management software with intelligence built into every case file. It combines embedded intelligence, workflow automation, case and document management, native intake, and real-time dashboards to help firms handle more cases and drive better results for their clients. Neos has been consistently recognized as a G2 Leader in Legal Case Management, and its built-in AI, NeosAI, won the 2025 LegalTech Breakthrough Award for LegalTech Generative AI Solution of the Year. Key Features & Benefits Embedded Intelligence: Unlimited AI can generate documents, create summaries, extract and auto-populate data into Neos fields, and seamlessly analyze and compare documents, plus capture immediate answers to case questions, saving your firm up to 75 hours per week. Collaboration & Communication: In-app calling, texting, emailing, and calendar management with full communication tracking. Streamlined Intake: Customizable intake forms, 24/7 intake, and AI-powered data extraction directly into case fields for a seamless transitions into a case. Secure Anywhere Access: Role-based permissions, encryption, and Microsoft Azure-backed AI with no third-party retention. Document Management: AI-enabled generation, templates, bulk sending, and full-text and OCR-enabled search across case files. Real-Time Insights: Custom dashboards, automated reporting, and performance audits to reduce per-case cost. Rich Integrations: Works with RingCentral/Zoom Phone, QuickBooks®, Office 365®, DocuSign®, LawToolBox, and more. Training & Support: 95%+ customer satisfaction, fast ticket resolution, and on-demand training resources. Neos has evolved and will continue to disrupt and transform the legal sector to meet the changing needs of modern law firms. Learn more at https://www.assemblysoftware.com/neos [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-07-31T16%3A27%3A05Z&secure%5Bdisplayable_resource_id%5D=352&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1237231&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1237231&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=fcee5d358b20b2fad74d9ad60713bc77c4df3ae90e13c55f63597524696459de&secure%5Burl%5D=https%3A%2F%2Fwww.assemblysoftware.com%2Fneos%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dg2-clicks-consultation-q2-2026&secure%5Burl_type%5D=custom_url) ### [Qwary](https://www.g2.com/products/qwary/reviews) Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements. **Average Rating:** 4.8/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate Qwary? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 4.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Qwary? - **Seller:** [Qwary](https://www.g2.com/sellers/qwary) - **Year Founded:** 2021 - **HQ Location:** Herndon - **Twitter:** @qwary 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4828fa737d6b7ffd212a746734a0f9ee7b6d7ec1006c553405d8327ec06c0fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqwarysurvey%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 86% Small, 4% Medium #### What Are Recent G2 Reviews of Qwary? **["Excellent experience, very smooth"](https://www.g2.com/survey_responses/qwary-review-7410509)** **Rating:** 5.0/5.0 stars _— Ian H._ [Read full review](https://www.g2.com/survey_responses/qwary-review-7410509) **["My Customer experience feedbak solution"](https://www.g2.com/survey_responses/qwary-review-7288481)** **Rating:** 4.0/5.0 stars _— Pedro C._ [Read full review](https://www.g2.com/survey_responses/qwary-review-7288481) #### What Are G2 Users Discussing About Qwary? - [What is Qwary used for?](https://www.g2.com/discussions/what-is-qwary-used-for) - 1 comment ### [Totango](https://www.g2.com/products/totango/reviews) Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,140 #### How Do G2 Users Rate Totango? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Totango? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 124 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Medium, 22% Small #### What Do G2 Reviewers Say About Totango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently. - Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights. - Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application. - Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively. - Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management. ##### Cons - Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources. - Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain. - Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts. - Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance. - Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface. #### What Are Recent G2 Reviews of Totango? **["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)** **Rating:** 4.0/5.0 stars _— Dragomir L._ [Read full review](https://www.g2.com/survey_responses/totango-review-9508942) **["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/totango-review-12594697) #### What Are G2 Users Discussing About Totango? - [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote ### [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Dovetail? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 4.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 4.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dovetail? - **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) - **Company Website:** dovetail.com - **Year Founded:** 2017 - **HQ Location:** Sydney, Australia - **Twitter:** @hidovetail 2,183 Twitter followers - **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=681367e9652c5d78585cc44cb1824f4ea5f1e39a36020ed5ad6f453ded053976&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Fheydovetail&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Senior UX Researcher, UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 27% Small #### What Do G2 Reviewers Say About Dovetail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Dovetail, enjoying its centralized location and intuitive features for research synthesis. - Users love Dovetail for its **centralized research organization** and impressive AI features that enhance data interaction. - Users value the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and team collaboration. - Users value the **efficient data reuse** of Dovetail, allowing quicker insights and reducing the need for repeated studies. - Users value the **data re-use capabilities** of Dovetail, significantly enhancing research efficiency and insights. ##### Cons - Users find Dovetail's **missing features** frustrating, particularly in AI tools, tagging, workflows, and reporting options. - Users experience a **lack of guidance** with Dovetail, struggling to navigate setup and optimize usage effectively. - Users find the **complex tagging system** and AI features in Dovetail challenging, complicating their overall experience and effectiveness. - Users find the **complexity** of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods. - Users find the **steep learning curve** of Dovetail frustrating, hindering effective long-term project management and insights sharing. #### What Are Recent G2 Reviews of Dovetail? **["Dovetail helped us find our way to product market fit"](https://www.g2.com/survey_responses/dovetail-review-10368938)** **Rating:** 4.5/5.0 stars _— Emilio P._ [Read full review](https://www.g2.com/survey_responses/dovetail-review-10368938) **["Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration"](https://www.g2.com/survey_responses/dovetail-review-12911093)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093) ### [Feedbear](https://www.g2.com/products/feedbear/reviews) The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Feedbear? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 5.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Feedbear? - **Seller:** [Feedbear](https://www.g2.com/sellers/feedbear) - **Year Founded:** 2018 - **HQ Location:** London, England - **Twitter:** @usefeedbear 1,139 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db42c66d55fe13b544039744b2aefb9932242a67c72be35172bacd4c4cf04d55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbear%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 95% Small, 5% Large #### What Do G2 Reviewers Say About Feedbear? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Feedbear for its **great customer feedback features** , allowing easy implementation and effective project tracking. - Users appreciate the **customer feedback focus** of Feedbear, enjoying its ease of implementation and customization options. - Users value the **great customization** options of Feedbear, enabling tailored feedback experiences effortlessly. - Users value the **flexibility** of Feedbear in managing multiple projects while considering all user feedback. - Users highlight the **easy implementation** of Feedbear, allowing for quick setup and immediate product feedback collection. ##### Cons - Users find the **admin side complicated** , requiring more thoughtful navigation and better integration with project management systems. - Users find the **integration issues** and complex admin side of Feedbear to be challenging and limiting. - Users note the **missing features** in Feedbear, particularly lacking real-time user monitoring for product analytics. #### What Are Recent G2 Reviews of Feedbear? **["V easy to setup"](https://www.g2.com/survey_responses/feedbear-review-6646450)** **Rating:** 4.5/5.0 stars _— Kartik Ahuja M._ [Read full review](https://www.g2.com/survey_responses/feedbear-review-6646450) **["Great tool for collecting feedback on any project."](https://www.g2.com/survey_responses/feedbear-review-11597899)** **Rating:** 5.0/5.0 stars _— Nancy S._ [Read full review](https://www.g2.com/survey_responses/feedbear-review-11597899) #### What Are G2 Users Discussing About Feedbear? - [What is Feedbear used for?](https://www.g2.com/discussions/what-is-feedbear-used-for) ### [Refiner](https://www.g2.com/products/refiner/reviews) In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Refiner? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Refiner? - **Seller:** [Refiner SASU](https://www.g2.com/sellers/refiner-sasu) - **Year Founded:** 2019 - **HQ Location:** Paris, IdF - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=494e787d513a1b0ee72b2f0df359e3ddb9f1b2cba0b2d38fb478e92a3b579d58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frefiner-io%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Computer Software - **Company Size:** 50% Small, 31% Medium #### What Do G2 Reviewers Say About Refiner? _AI-generated summary from verified user reviews_ ##### Pros - Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. - Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. - Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. - Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. - Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. ##### Cons - Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. - Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. - Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. - Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. - Users find the **dashboard UX lacking** and express a desire for more customization options. #### What Are Recent G2 Reviews of Refiner? **["Simple, fast, and customizable: a seamless integration in two clicks"](https://www.g2.com/survey_responses/refiner-review-13159409)** **Rating:** 4.5/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/refiner-review-13159409) **["Effortless Feedback Collection Boosted App Ratings"](https://www.g2.com/survey_responses/refiner-review-11951674)** **Rating:** 4.5/5.0 stars _— Yusuf ._ [Read full review](https://www.g2.com/survey_responses/refiner-review-11951674) #### What Are G2 Users Discussing About Refiner? - [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for) ### [ProdCamp](https://www.g2.com/products/prodcamp/reviews) ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop **Average Rating:** 4.8/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate ProdCamp? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind ProdCamp? - **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp) - **Year Founded:** 2021 - **HQ Location:** Remote, CY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee13c419f89d5ef33e3758c2ff9b6f27f8aa2d35d19f4e913b94475259c6e24c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodcamp%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 94% Small, 6% Large #### What Are Recent G2 Reviews of ProdCamp? **["Put customers at the heart of our continuous improvement approach"](https://www.g2.com/survey_responses/prodcamp-review-8129594)** **Rating:** 5.0/5.0 stars _— Chloé T._ [Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594) **["Exactly what my SAAS product's been needing!"](https://www.g2.com/survey_responses/prodcamp-review-10040225)** **Rating:** 5.0/5.0 stars _— Alexander S._ [Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225) ### [Clientshare](https://www.g2.com/products/clientshare/reviews) Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients. **Average Rating:** 4.6/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Clientshare? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Clientshare? - **Seller:** [Clientshare](https://www.g2.com/sellers/clientshare-675ca33b-3f1f-4626-92a8-364f3a29d6c5) - **Company Website:** www.myclientshare.com - **Year Founded:** 2016 - **HQ Location:** London - **Twitter:** @myclientshare 531 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3be251b20b1a94874ab9269319f2c6374ee213c37f0fcb0b4bc96549af3de158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclientshare&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Director - **Top Industries:** Facilities Services, Staffing and Recruiting - **Company Size:** 46% Large, 35% Medium #### What Do G2 Reviewers Say About Clientshare? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. - Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. - Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. - Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. - Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. ##### Cons - Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. - Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. - Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. - Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. - Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. #### What Are Recent G2 Reviews of Clientshare? **["Clientshare support me gathering consistent, meaningful client feedback."](https://www.g2.com/survey_responses/clientshare-review-13088585)** **Rating:** 4.0/5.0 stars _— Jayson B._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13088585) **["Tracks Feedback Over Time with Helpful Comments and Great Support"](https://www.g2.com/survey_responses/clientshare-review-13078163)** **Rating:** 5.0/5.0 stars _— Adam T._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13078163) - [‹ Prev‹ Prev](/categories/experience-management/small-business?order=g2_score&page=2#product-list) - [1](/categories/experience-management/small-business?order=g2_score#product-list) - [2](/categories/experience-management/small-business?order=g2_score&page=2#product-list) - 3 - Next ›Next › Spotlight Categories [Expense Management Software](https://www.g2.com/categories/expense-management) [Online Backup Software](https://www.g2.com/categories/online-backup) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Experience Management Themes](/categories/experience-management/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Experience Management category. In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Small Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right Experience Management Software? ### What You Should Know About Experience Management Software ### What is Experience Management Software? Experience management (XM) software, also known as customer experience (CX) or customer experience management (CEM or CXM) software, refers to technology that helps manage an organization’s interactions with its customers across all channels and touchpoints in the customer journey. CXM software enables businesses to collect, consolidate, and analyze customer feedback, providing actionable insights throughout the customer journey and lifecycle. With real-time, advanced analytics, experience management tools help companies understand how feedback relates to their business metrics. With these products, the most successful businesses are able to use predictive analytics to act on potential issues before they arise. Experience management software also provides tools for closed-loop actions, meaning employees are empowered to take action on optimization of customer experiences by responding to customers or prioritizing product roadmaps based on feedback. #### What Types of Experience Management Software Exist? All experience management solutions offer the same basic functionality. The most common use case is CX; however, some products are able to target other types of audiences for feedback concerning product experience, brand experience, and even market research. Some experience management platforms also offer features for gauging employee experiences. 1. [**Customer experience (CX)**](https://www.g2.com/categories/experience-management/f/customer-experience) **:** Most experience management solutions are designed for targeting customers for feedback at various points in the customer journey. These platforms analyze feedback and deliver insights to customer-facing employees and other relevant stakeholders so immediate actions can be taken if necessary. 2. [**B2B account experience**](https://www.g2.com/categories/experience-management/f/b2b-account-experience) **:** This enables the collection of feedback from B2B clients and accounts on their experience with a business and its products or services. It helps deliver actionable insights to relevant stakeholders, such as sales and customer success teams. 3. **Brand experience:** Experience management products with features for brand experience collect feedback concerning brand perception and brand loyalty. These insights are delivered to relevant stakeholders like marketing professionals who use the data to improve brand positioning and develop new marketing strategies. 4. [**Product experience**](https://www.g2.com/categories/experience-management/f/product-experience) **:** Product experience solutions collect customer feedback concerning their experience with a product. Insights concerning product experiences are routed to product management teams who use customer feedback to fix bugs or prioritize their roadmaps. 5. [**Market research**](https://www.g2.com/categories/experience-management/f/market-research) **:** Businesses may use experience management solutions to perform market research. These tools collect feedback from a company’s audience or target market and provide market research-specific features like panels. ### What are the Common Features of Experience Management Software? 1. **Survey management:** A core feature of experience management software is the creation and distribution of surveys to customers. These tools allow businesses to solicit customer feedback through a variety of channels, including through their website, email, SMS, or in-app messages. While some customers may prefer to receive communications via email, others may be more inclined to respond to surveys sent through SMS, so it’s important for businesses to understand their customers’ preferences when requesting feedback. 2. **Text analytics:** In customer surveys, businesses may elect to include open-ended questions. This permits users to elaborate on “yes" or “no" responses, identify specific issues with a product, or describe personal experiences, contributing to a wider variety and depth of data. Experience management tools use machine learning and natural language processing (NLP) to analyze these open-ended text responses. Text analytics features help organizations understand customer sentiment, uncover trends, and identify opportunities, turning their customers’ feedback into actionable insights. 3. **Net promoter score (NPS):** Experience management software allows organizations to send NPS surveys to their customers. NPS is one of the primary metrics for CX and an indicator of business growth. These surveys ask how likely the customer is to recommend the product or service to a friend or colleague on a scale of 1 to 10. NPS surveys are typically followed by an open-ended question asking customers to elaborate on their ratings. Measuring NPS on a regular basis provides businesses with key insights into brand loyalty and customer engagement. 4. **Customer satisfaction (CSAT) scores:** CSAT is another common key performance indicator (KPI) used in measuring CX. This score is calculated by asking a customer how satisfied they were with a recent transaction on a rating scale. While NPS is a high-level KPI for customer loyalty, CSAT is typically focused on a specific point in the customer journey. Customers might receive a CSAT survey after making a purchase or speaking to a customer service representative. 5. **Customer effort score (CES):** Experience management software helps businesses measure a third CX metric, the CES. This is another customer service KPI that asks customers how much effort was required for them to get an issue resolved or a request handled. Tracking CES helps an organization identify opportunities to improve customer service processes to make customer experiences more effortless and intuitive. 6. **Closed-loop actions:** In contrast to enterprise feedback management, experience management solutions offer enhanced capabilities for closing the loop on customer feedback. For example, customer service teams may be notified of a negative response to a survey; experience management software would allow an agent to respond to that customer directly through the platform. Conversely, if a response is positive, the agent may ask the customer to leave a review or send a referral. Features for closing the loop empower businesses to take immediate action on customer feedback. ### What are the Benefits of Experience Management Software? Experience management platforms help businesses bridge the gap between the experiences they believe they are delivering to customers and the experiences customers are actually receiving. Below are a few benefits of the software:  - **Collect feedback:** Like enterprise feedback management software, experience management tools enable organizations to collect feedback from their customers with surveys that measure NPS, CSAT, and CES. While many of these tools focus on customer service, they can be leveraged across many different areas of a business, including product development, marketing, and even human resources.  - **Provide analysis** : By combining and analyzing customer feedback from multiple channels, experience management software offers companies a holistic view of their customers’ experiences and how those experiences are impacting the business. - **Voice of customer (VoC)**: Organizations invest in experience management tools to support their VoC programs. VoC, which is relatively new in the field of CX, is a market research technique focused on capturing customer feedback. Experience management software is used to gather and collaborate on data related to the VoC, empowering businesses to make data-driven decisions to meet their customers’ needs and expectations. ### Who Uses Experience Management Software? Any business with a vested interest in promoting positive customer experiences benefits from experience management software. These platforms are leveraged by organizations across many different industries, including retail, healthcare, technology, financial services, hospitality, and nonprofit. **Customer service:** Customer support and customer success teams are some of the heaviest users of experience management software. These departments work closely with business customers and play a major role in managing customer experiences. Customer service teams use experience management software to track CX metrics with surveys that measure NPS, CSAT, and CES. These metrics help businesses understand where they are falling short and how they can improve to meet the expectations of their customers. Experience management solutions flag negative customer feedback and provide teams with tools to follow up with those customers, turning negative experiences into positive interactions. Feedback collected through experience management tools is routed directly to a company’s contact center, where agents follow up with dissatisfied customers. **Marketing:** Most consumers rely on reviews from their peers when they make purchasing decisions. As a result, positive customer experiences are a powerful tool for promoting a company’s products and services. Experience management software allows marketing teams to capture positive reviews and feedback that are shared on social media, added to marketing materials, or used as case studies. **Product development:** Experience management software helps inform decision making around product updates and new product development. Text analytics and advanced reporting features allow product teams to identify pain points in the user experience. With these insights, product teams are able to add functionality or introduce new features that will improve customers’ experiences with the product. ### What’s the best experience management software for small businesses? For small businesses aiming to enhance customer satisfaction and gather actionable feedback, [top small business experience management platforms](https://www.g2.com/categories/experience-management/small-business) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) offers an all-in-one platform for reviews, surveys, and customer feedback, helping small businesses manage their online reputation and improve customer experience. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) features conversational surveys and automation capabilities, allowing small businesses to engage customers effectively and analyze feedback for continuous improvement. ### What are the top experience management platforms for SaaS companies? For SaaS companies seeking to optimize user experience and gather product feedback, leading experience management platforms on G2 include: - [Qualtrics CoreXM](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews) provides advanced survey tools and analytics, enabling SaaS companies to collect and act on customer insights to enhance product offerings. - [UserTesting](https://www.g2.com/products/usertesting/reviews) offers real-time user feedback through video recordings, helping SaaS companies understand user behavior and improve usability. ### What’s the most recommended experience management software for large enterprises? For large enterprises aiming to manage complex customer journeys and gather comprehensive feedback, leading [enterprise-level experience management platforms](https://www.g2.com/categories/experience-management/enterprise) include: - [Medallia Experience Cloud](https://www.g2.com/products/medallia-customer-experience/reviews) provides real-time feedback and AI-driven insights, enabling enterprises to understand customer sentiments and drive improvements across touchpoints. - [Verint](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) delivers tools for capturing and analyzing customer feedback across channels, helping enterprises enhance customer satisfaction and loyalty. #### Software Related to Experience Management Software [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management)[:](https://www.g2.com/categories/enterprise-feedback-management) Enterprise feedback management solutions offer similar functionality to that of experience management software. These tools enable businesses to collect, analyze, and distribute customer feedback. Businesses may use these products instead of experience management solutions if closing the loop on feedback is unnecessary or if they use another platform to follow up with customers. [Survey software](https://www.g2.com/categories/survey)[:](https://www.g2.com/categories/survey) Survey features serve as the foundation of experience management software. Businesses, as well as non-business entities, use survey software to create and share online surveys, quizzes, polls, and web forms. [User research software](https://www.g2.com/categories/user-research)[:](https://www.g2.com/categories/user-research) User experience (UX) and product development teams may prefer user research software over experience management tools. User research platforms enable businesses to target customers or outside audiences for in-the-moment feedback on a product or brand. User research may be conducted through surveys, interviews, and focus groups. [Employee engagement software](https://www.g2.com/categories/employee-engagement)[:](https://www.g2.com/categories/employee-engagement) Organizations dedicated to improving the health of their business understand that it’s important to gauge employee satisfaction as well as customer satisfaction. While experience management software helps businesses collect external customer feedback, employee engagement software may be used to conduct pulse surveys and track employee feedback. ### Challenges with Experience Management Software **Lack of adoption:** Experience management software is designed to support robust customer service programs and cross-department collaboration. If a business does not already have plans and processes in place for experience management, it may be difficult for teams within the organization to adopt such a platform. Before implementing an experience management solution, executives should examine their current processes and consider whether employee training is needed to ensure the product is adopted across the company. ### How to Buy Experience Management Software? The complexity of an experience management solution depends on the size of the business and what a business wants to accomplish. The software can be simplified with basic features for communicating with customers or have comprehensive features that would integrate with existing platforms or software products. However, the overall reason for a business to invest in customer experience management software is to achieve better customer experience and brand loyalty. Factors that businesses should consider include:  **Business size capability:** Small and mid-sized companies can opt for CEM software that focuses on customer interactions and highlights the internal problems that might impact customer experience, such as monitoring live chat. However, larger enterprises can opt for a robust comprehensive software that helps in managing the complexities of various departments like marketing, sales, etc. **Communication integration:** CEM needs to integrate well with various communication methods, such as social media, emails, etc.  **Data integration:** CEM also needs to integrate with existing platforms like customer databases, customer relationship management (CRM) software, etc.