Best Experience Management Software for Small Business - Page 3

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 169

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fuel Cycle (+0.32%) - Among all products in this category, Fuel Cycle recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 169+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, QuestionPro, Resonate CX, Reputation, ReputationStacker, Experience.com, Qualtrics Market Research, and Feefo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=questionpro&focus%5B%5D=resonate-cx&focus%5B%5D=reputation&focus%5B%5D=reputationstacker&focus%5B%5D=experience-com&focus%5B%5D=qualtrics-market-research&focus%5B%5D=feefo&segment=small-business)

Xebo.ai (formerly Survey2connect)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

  • Seller: Survey2Connect
  • Year Founded: 2017
  • HQ Location: Noida, Uttar Pradesh
  • Twitter: @Survey2C
    146 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 43% Medium, 33% Small

What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

Qwary

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

Average Rating: 4.8/5.0

Total Reviews: 69

How Do G2 Users Rate Qwary?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 0.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 4.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Qwary?

  • Seller: Qwary
  • Year Founded: 2021
  • HQ Location: Herndon
  • Twitter: @qwary
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 86% Small, 4% Medium

What Are Recent G2 Reviews of Qwary?

What Are G2 Users Discussing About Qwary?

Sleekplan

Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Sleekplan?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Sleekplan?

  • Seller: Sleekplan
  • Year Founded: 2021
  • HQ Location: Steningehojden, Stockholm
  • Twitter: @sleekplan
    111 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 93% Small, 3% Medium

What Do G2 Reviewers Say About Sleekplan?

AI-generated summary from verified user reviews

Pros
  • Users value the collaborative community that helps shape the product roadmap and streamline feedback processes.
  • Users find Sleekplan's ease of use valuable for managing roadmaps and surveys effortlessly.
Cons
  • Users frequently face poor customer support, with lengthy response times and inadequate AI chatbot assistance.
  • Users are frustrated by the infrequent updates and long wait times for support from Sleekplan.

What Are Recent G2 Reviews of Sleekplan?

What Are G2 Users Discussing About Sleekplan?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 7.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 4.6/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 4.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, Senior UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the inefficient tagging system frustrating, complicating the organization and retrieval of valuable insights.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users are frustrated by feature limitations, feeling that essential tools were removed while new ones failed to meet needs.

What Are Recent G2 Reviews of Dovetail?

Feedbear

The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product.

Average Rating: 4.8/5.0

Total Reviews: 22

How Do G2 Users Rate Feedbear?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 5.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Feedbear?

  • Seller: Feedbear
  • Year Founded: 2018
  • HQ Location: London, England
  • Twitter: @usefeedbear
    1,139 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 95% Small, 5% Large

What Do G2 Reviewers Say About Feedbear?

AI-generated summary from verified user reviews

Pros
  • Users love the great customer feedback platform that offers easy implementation and customization for tracking projects.
  • Users love the customer-focused feedback capabilities of Feedbear, appreciating its customization and ease of implementation.
  • Users love the customization options in Feedbear, allowing for tailored feedback management to fit their needs.
  • Users value the flexibility of Feedbear, effectively managing multiple projects and incorporating diverse user feedback.
  • Users find Feedbear's implementation easy, allowing quick setup to start gathering valuable product feedback.
Cons
  • Users find the admin side complicated, necessitating better thinking and direct integration with more project management systems.
  • Users find the integration issues complex, struggling with admin functionalities and limited project management connectivity.
  • Users feel that Feedbear excels at customer feedback but lacks options for comprehensive product analytics and monitoring.

What Are Recent G2 Reviews of Feedbear?

What Are G2 Users Discussing About Feedbear?

ProdCamp

ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop

Average Rating: 4.8/5.0

Total Reviews: 16

How Do G2 Users Rate ProdCamp?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 10.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ProdCamp?

  • Seller: ProdCamp
  • Year Founded: 2021
  • HQ Location: Remote, CY
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 94% Small, 6% Large

What Are Recent G2 Reviews of ProdCamp?

Refiner

In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.

Average Rating: 4.6/5.0

Total Reviews: 26

How Do G2 Users Rate Refiner?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Refiner?

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Refiner?

AI-generated summary from verified user reviews

Pros
  • Users find Refiner to have an intuitive flow, making it simple to create and analyze surveys quickly.
  • Users value the easy integrations of Refiner, enabling quick setup and seamless connection with other applications.
  • Users love the easy setup of Refiner, enabling quick start with an intuitive onboarding process and templates.
  • Users appreciate the hassle-free setup of Refiner, allowing for quick integration and effective in-app feedback collection.
  • Users love the customization options in Refiner, allowing alignment with their brand and enhancing survey flexibility.
Cons
  • Users find content customization and automation limitations in Refiner, requiring additional purchases for comprehensive survey options.
  • Users find the limited customization options of Refiner frustrating, affecting their overall experience and usability.
  • Users find the survey limitations cumbersome, requiring separate setups and incurring costs for multiple features.
  • Users find the complexity of advanced options challenging without prior tech experience, impacting usability for some.
  • Users feel that the dashboard UX could be improved, as customization options are currently limited.

What Are Recent G2 Reviews of Refiner?

What Are G2 Users Discussing About Refiner?

Clientshare

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Average Rating: 4.6/5.0

Total Reviews: 95

How Do G2 Users Rate Clientshare?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Clientshare?

  • Seller: Clientshare
  • Company Website:
  • Year Founded: 2016
  • HQ Location: London
  • Twitter: @myclientshare
    531 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Director
  • Top Industries: Facilities Services, Staffing and Recruiting
  • Company Size: 46% Large, 35% Medium

What Do G2 Reviewers Say About Clientshare?

AI-generated summary from verified user reviews

Pros
  • Users find Clientshare's interface incredibly easy to use, facilitating effortless sharing and feedback among stakeholders.
  • Users value the proactive and responsive customer support provided by the Clientshare team, enhancing their experience.
  • Users value the helpfulness of the Clientshare support team, enhancing the overall experience and client communication.
  • Users appreciate the enhanced engagement offered by Clientshare, facilitating collaboration and feedback among stakeholders effortlessly.
  • Users value the easy access to comprehensive client management tools, enhancing relationships and streamlining operations efficiently.
Cons
  • Users find that the scoring system issues lead to confusion, with 8 out of 10 being unfairly considered low.
  • Users feel there is improvement needed in DOC Cleaning to fully utilize all available features and actions.
  • Users face limited functionality in Clientshare, particularly lacking direct client feedback responses and data export options.
  • Users find the lack of compliance documentation features limiting, affecting task efficiency and operational clarity in Clientshare.
  • Users note that required training is necessary, as some managers struggle to adopt the system effectively.

What Are Recent G2 Reviews of Clientshare?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated