NinjaOne
NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.
Average Rating: 4.7/5.0
Total Reviews: 4,988
How Do G2 Users Rate NinjaOne?
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
- Ease of Admin: 9.1/10 (Category avg: 8.7/10)
- Quality of Support: 9.1/10 (Category avg: 8.8/10)
- Ease of Use: 9.1/10 (Category avg: 8.9/10)
Who Is the Company Behind NinjaOne?
- Seller: NinjaOne
- Company Website:
- Year Founded: 2013
- HQ Location: Austin, Texas
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Twitter: @NinjaOne
3,607 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,376 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: IT Manager, Owner
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 47% Medium, 45% Small
What Do G2 Reviewers Say About NinjaOne?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
- Users praise NinjaOne for its easy-to-navigate remote access and full visibility, enhancing IT support efficiency.
- Users appreciate the ongoing feature enhancements of NinjaOne, ensuring the platform continuously evolves to meet our needs.
- Users praise the powerful automation features of NinjaOne, enhancing efficiency and simplifying management tasks.
- Users appreciate the exceptional customer support of NinjaOne, which simplifies learning and enhances overall usability.
Cons
- Users notice the missing features in NinjaOne, specifically regarding client and customer portal capabilities.
- Users find the limited features of NinjaOne frustrating, especially regarding user management and third-party software automation.
- Users find the search function lacking and struggle with visibility and usability issues in NinjaOne.
- Users feel the search function needs improvement and find the visibility of the NinjaOne icon inconsistent.
- Users express concerns about feature issues, including confusion over roles, auto-installations, and OS compatibility challenges.
What Are Recent G2 Reviews of NinjaOne?
"All-in-One Management Hub That Simplifies MSP Workflows"
Rating: 4.5/5.0 stars
— Eric T.
"Powerful Endpoint Management and Automation Platform"
Rating: 5.0/5.0 stars
— Tony K.
What Are G2 Users Discussing About NinjaOne?
- What is NinjaOne (formerly NinjaRMM) used for? - 2 comments
- Does Office 365 Backup your data? - 3 comments
- What does Dropsuite Backup? - 1 comment
