# Top Free Digital Customer Service Platforms - Page 5 ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 128 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** BoldDesk (+0.42%) - Among all products in this category, BoldDesk recorded the largest rating increase compared to last month _Last updated: August 07, 2026_ ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,900+ Authentic Reviews - 128+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, ServiceNow Customer Service Management, HubSpot Service Hub, Fin, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=talkdesk) **Sponsored** ### SAP Service Cloud SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2741&secure%5Bchosen_at%5D=2026-08-15T06%3A11%3A15Z&secure%5Bdisplayable_resource_id%5D=2741&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2741&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=2741&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-customer-service-platforms%2Ffree%3Fpage%3D5&secure%5Btoken%5D=b8bdca02bd266386ebf83ac306a202753da9550a5cfdfcad4684bfeb241fdcae&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### Who Is the Company Behind NICE CXone? - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employees on LinkedIn® - **Ownership:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Agent - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. - Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. - Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. - Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. - Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. ##### Cons - Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. - Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. - Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. - Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. - Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. #### What Are Recent G2 Reviews of NICE CXone? **["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) **["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) #### What Are G2 Users Discussing About NICE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 #### Who Is the Company Behind ProProfs Help Desk? - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs 4,731 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website) 215 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 83% Small, 22% Medium #### What Are Recent G2 Reviews of ProProfs Help Desk? **["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)** **Rating:** 4.5/5.0 stars _— Saurabh A._ [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385) **["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)** **Rating:** 4.5/5.0 stars _— Ashu R._ [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402) #### What Are G2 Users Discussing About ProProfs Help Desk? - [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for) ### [UserEcho](https://www.g2.com/products/userecho/reviews) UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. **Average Rating:** 4.2/5.0 **Total Reviews:** 22 #### Who Is the Company Behind UserEcho? - **Seller:** [UserEcho](https://www.g2.com/sellers/userecho) - **Year Founded:** 2012 - **HQ Location:** Arlington Heights, IL - **Twitter:** @userecho 399 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883f9538c4381865461601b5928aee98a201ae7b68f459518673dc66fa44dd4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserecho%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 50% Small, 36% Medium #### What Do G2 Reviewers Say About UserEcho? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses. - Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements. - Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements. - Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs. - Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs. #### What Are Recent G2 Reviews of UserEcho? **["setting up SSO using OIDC"](https://www.g2.com/survey_responses/userecho-review-4443062)** **Rating:** 5.0/5.0 stars _— Priya J._ [Read full review](https://www.g2.com/survey_responses/userecho-review-4443062) **["Have used it for many years - excellent customer service!"](https://www.g2.com/survey_responses/userecho-review-9478319)** **Rating:** 5.0/5.0 stars _— Shaun K._ [Read full review](https://www.g2.com/survey_responses/userecho-review-9478319) #### What Are G2 Users Discussing About UserEcho? - [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for) ### [Certainly](https://www.g2.com/products/certainly/reviews) Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### Who Is the Company Behind Certainly? - **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps) - **Year Founded:** 2017 - **HQ Location:** Copenhagen , Capital Region - **Twitter:** @Certainly\_io 161 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 55% Medium, 36% Small #### What Do G2 Reviewers Say About Certainly? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly. - Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development. - Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization. - Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly. - Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience. ##### Cons - Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot. - Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively. - Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team. - Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process. - Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient. #### What Are Recent G2 Reviews of Certainly? **["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)** **Rating:** 4.5/5.0 stars _— Tyler F._ [Read full review](https://www.g2.com/survey_responses/certainly-review-8405388) **["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)** **Rating:** 4.5/5.0 stars _— Oleksandr C._ [Read full review](https://www.g2.com/survey_responses/certainly-review-7687926) #### What Are G2 Users Discussing About Certainly? - [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for) ### [Deepser](https://www.g2.com/products/deepser/reviews) Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Deepser? - **Seller:** [Deepser srl](https://www.g2.com/sellers/deepser-srl) - **HQ Location:** Schio, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a669430a40a5ee0bcdbd29db4aa9bbe31e8ce21dcb3e6815e1de0c37d412488c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepser&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### What Are Recent G2 Reviews of Deepser? **["All I need in a single platform"](https://www.g2.com/survey_responses/deepser-review-4617212)** **Rating:** 5.0/5.0 stars _— Anna R._ [Read full review](https://www.g2.com/survey_responses/deepser-review-4617212) #### What Are G2 Users Discussing About Deepser? - [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for) ### [EvoAI](https://www.g2.com/products/evoai/reviews) EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane. #### Who Is the Company Behind EvoAI? - **Seller:** [Blotout](https://www.g2.com/sellers/blotout) - **Year Founded:** 2019 - **HQ Location:** Fremont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® ### [FocalScope](https://www.g2.com/products/focalscope/reviews) Easy to use email ticket and live chat helpdesk system. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind FocalScope? - **Seller:** [FocalScope](https://www.g2.com/sellers/focalscope) - **HQ Location:** N/A - **Twitter:** @FocalScope 27 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d055ff54f73bad3979b0102450793e62f388cb045f34d9dd42ea7c23163f246a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1635044&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About FocalScope? - [What is FocalScope used for?](https://www.g2.com/discussions/focalscope-what-is-focalscope-used-for) - [What is FocalScope used for?](https://www.g2.com/discussions/what-is-focalscope-used-for) ### [Futr](https://www.g2.com/products/futr/reviews) Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required **Average Rating:** 4.7/5.0 **Total Reviews:** 21 #### Who Is the Company Behind Futr? - **Seller:** [Futr](https://www.g2.com/sellers/futr) - **Year Founded:** 2017 - **HQ Location:** London, England - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86930ae774800773804262dd4e67cd6341e4962f3fecce38d7554781683ac749&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffutrcorp%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Medium, 38% Small #### What Are Recent G2 Reviews of Futr? **["Brilliant tool, user friendly and great service!"](https://www.g2.com/survey_responses/futr-review-8418479)** **Rating:** 5.0/5.0 stars _— Rosie O._ [Read full review](https://www.g2.com/survey_responses/futr-review-8418479) **["Easy to use, Customer Friendly"](https://www.g2.com/survey_responses/futr-review-8340246)** **Rating:** 5.0/5.0 stars _— Laura O._ [Read full review](https://www.g2.com/survey_responses/futr-review-8340246) ### [HELLO By MSG91](https://www.g2.com/products/hello-by-msg91/reviews) Hello by MSG91 is an AI-powered customer communication and support platform built to organize, route, and resolve customer conversations at scale. Most businesses lose deals and customers not because they lack tools, but because customer messages arrive across WhatsApp, email, web chat, RCS and social channels as— Instagram, facebook, twitter, with no single owner, no accountability, and no visibility. Messages are missed, replies are delayed, follow-ups are forgotten, and no one knows what was resolved or lost. Hello fixes this gap. It captures every incoming customer message in one place, assigns clear ownership, and ensures each conversation is handled, tracked, and closed. Automated handling and smart chatbot flows remove repetitive questions and filter noise, allowing teams to focus on real customer intent—sales, support, and critical issues. Unlike traditional help desks that require heavy setup and ticket jargon, Hello is simple to deploy and easy to operate. It works alongside existing CRMs and business systems, acting as the first layer of control over customer communication before data flows into downstream tools. With 2000+ ready-to-use plugins and integrations across e-commerce platforms, and internal tools, Hello connects conversations directly to business workflows. Hello is built for high-volume, real-time customer communication and is backed by MSG91’s messaging infrastructure, trusted by businesses across e-commerce, SaaS, logistics, fintech, and service industries. **Average Rating:** 5.0/5.0 **Total Reviews:** 31 #### Who Is the Company Behind HELLO By MSG91? - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 2,283 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7bd8748b46a87de09c72a9032cd919e2f5ab8785274ebcf7a65b3a914dbb49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709873%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 65% Medium, 26% Small #### What Do G2 Reviewers Say About HELLO By MSG91? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** with HELLO by MSG91 invaluable for managing business communications efficiently. - Users appreciate the **seamless integration of features** in HELLO, enabling efficient multi-channel communication and automation. - Users highlight the **enhanced efficiency** of HELLO, streamlining communications and significantly reducing response times. - Users praise the **easy setup** of HELLO by MSG91, enabling quick onboarding and seamless implementation of features. - Users value the **consistent reliability** of Hello by MSG91 for scalable messaging, even during peak times. ##### Cons - Users find the **complexity** of HELLO By MSG91's interface overwhelming, especially for beginners and complex scenarios. - Users find the **lack of clarity** in translations requires manual adjustments for an ideal tone. - Users find the **learning curve steep** , as the abundance of features can be overwhelming and time-consuming to explore. - Users find the **initial setup process confusing** , especially first-time WhatsApp Business API users needing more guidance. - Users find the **complex reporting** a challenge, wishing for more advanced filtering options for better insights. #### What Are Recent G2 Reviews of HELLO By MSG91? **["HELLO Delivers Fast, Reliable Clinical Alerts with a Clean, Queue-Friendly Interface"](https://www.g2.com/survey_responses/hello-by-msg91-review-12825464)** **Rating:** 5.0/5.0 stars _— Jo G._ [Read full review](https://www.g2.com/survey_responses/hello-by-msg91-review-12825464) **["HELLO Delivers Reliable API Docs, Fast OTP, and Global-Ready Infrastructure"](https://www.g2.com/survey_responses/hello-by-msg91-review-12805180)** **Rating:** 5.0/5.0 stars _— Mohammad F._ [Read full review](https://www.g2.com/survey_responses/hello-by-msg91-review-12805180) ### [Hiver Omni](https://www.g2.com/products/hiver-omni/reviews) Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI, cross-team collaboration, workflows, and ticketing. It brings customer conversations across channels like email, chat, voice, Slack, SMS, and social into one queue where your team and AI Agents work together to solve complex customer problems. Key features of Hiver Omni: - Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels instead of starting over with every conversation. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. - Setup and configuration: Hiver Omni stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. #### Who Is the Company Behind Hiver Omni? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® ### [oChats.io](https://www.g2.com/products/ochats-io/reviews) oChats.io is an omnichannel CRM and messaging platform built for businesses that manage customer conversations across multiple channels. Instead of juggling separate inboxes for WhatsApp, Facebook Messenger, Instagram, live chat, and email, your team handles everything from one clean dashboard. Key features include a unified inbox that consolidates all incoming messages, team collaboration tools so agents can assign, tag, and respond to conversations together, automated workflows that route chats and trigger follow-ups without manual effort, contact management with full conversation history, and real-time analytics to track response times and team performance. oChats.io is built for small to mid-sized businesses, e-commerce stores, customer support teams, and sales teams that rely heavily on messaging apps to connect with customers. It works especially well for businesses in Southeast Asia where WhatsApp and Facebook Messenger are the dominant customer communication channels. The key benefits are simple: faster response times, no missed conversations, a more organised team, and a better customer experience overall. Instead of switching between five different apps, your team works from one place, reducing errors and saving hours every week. It's the kind of tool that pays for itself the moment your inbox stops feeling like chaos. #### Who Is the Company Behind oChats.io? - **Seller:** [Yaeris Digital Services](https://www.g2.com/sellers/yaeris-digital-services) - **Year Founded:** 2022 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06c4c36736edc4adde67358b699e49dc2711de500b2f2ae34e3a5634f6b27d23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fochats&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Teletype App](https://www.g2.com/products/teletype-app/reviews) Teletype App is a cloud-based omnichannel customer communication platform that enables businesses to manage incoming and outgoing messages from multiple messaging channels and social networks through a single interface. The platform consolidates conversations from Telegram, WhatsApp, Instagram, Facebook, live website chat, email and other sources into a unified inbox. Support agents and sales teams handle all customer interactions without switching between separate applications. Teletype is designed for B2B teams of any size — from small businesses with a few operators to larger companies with dedicated support departments. Typical use cases include customer support, inbound lead handling, outbound messaging and broadcasts, and post-sale client communication. The software operates as a web application accessible from any browser, with companion mobile apps for iOS and Android. All incoming messages from connected channels appear in a single queue. Conversations from the same customer across different channels are linked in one client card that stores contact details, interaction history, and team notes. Operators can initiate conversations with new contacts and send bulk broadcasts via WhatsApp, Telegram, and SMS. Workload distribution rules assign incoming requests to available operators based on configurable limits. Supervisors can monitor all conversations within their group and reassign dialogs manually. A built-in AI assistant helps draft replies and automate handling of routine message types. The reporting module covers incoming request volume, first response time, dialog resolution time, channel-level performance, and per-operator statistics. A public API is available for building custom integrations with CRM systems and third-party services. Pricing follows a modular model: organizations pay only for the channels and add-on features they activate. A free trial period is available; there is no permanent free version. An on-premise enterprise edition is available for organizations requiring local data storage and custom branding. #### Who Is the Company Behind Teletype App? - **Seller:** [Teletype App](https://www.g2.com/sellers/teletype-app) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Weav](https://www.g2.com/products/weav-weav/reviews) Weav is an AI customer support platform that deploys autonomous AI agents trained on your existing documentation. Support teams use it to handle incoming questions across chat, email, SMS, WhatsApp, and Messenger. Weav is designed to make sure those conversations end in a real resolution. Not a loop back to a help article. Setup takes minutes, not days or weeks. Connect your product docs, brand guidelines or help center, and Weav builds an AI agent that understands your product, matches your brand tone, and starts handling tickets immediately. No code required. No lengthy onboarding. No migration away from tools you already use. How it works When a customer message comes in, the AI agent reads it, generates a confidence-scored response, and either sends it automatically or queues it for human review. Depending on the thresholds your team sets. If a conversation needs human intervention, it is escalated with the full thread intact. The human agent picks it up without asking the customer to repeat anything. AI agents and human agents work in the same inbox. Human agents also have access to Ask Weav, an internal assistant that allows them to scale. Ask Weav drafts replies and surfaces answers from the knowledge base mid-conversation. There is no separate chatbot interface. No bolt-on layer. No context lost between systems. What makes Weav different? Most AI support tools are built around deflection. They try to stop customers from reaching a human. Weav is built around resolution. The AI Support Agent learns continuously from every resolved ticket. This means response accuracy and brand tone improve over time without manual retraining. Weav charges $0.99 per resolution with no seat fees. Unlimited seats and unlimited AI agents are included in every plan. Do not pay more as headcount grows. Pay for positive customer outcomes. Key capabilities - Trains on your documentation and help center in minutes - Handles chat, email, SMS, WhatsApp, and Messenger from one unified inbox - Confidence-scored AI drafts with configurable auto-send and escalation thresholds - Full conversation context preserved on every human handoff - Continuous learning from resolved conversations — no manual retraining needed - Copilot internal assistant for human agents - Unlimited seats and unlimited AI agents on every plan - Integrates with Stripe and Google Drive; REST API and webhooks for custom workflows Who uses Weav Weav is used by B2B SaaS companies, tech-enabled businesses, and founders who need their support operation to scale without scaling their headcount. It is a strong fit for support teams of 2 to 15 agents managing growing ticket volumes who are frustrated by chatbots that do not actually resolve anything. Start free at weav.com #### Who Is the Company Behind Weav? - **Seller:** [Weav](https://www.g2.com/sellers/weav-dfea0c54-7986-4860-8844-5fda7c9e93ec) - **HQ Location:** Salt Lake City, US - **Twitter:** @weavdotcom 28 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bceb31c3ed2c499064b3ff170ad3b3f75979fd16f0adba0b909e10e8a8b7681&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweavdotcom&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/digital-customer-service-platforms/free?order=g2_score&page=4#product-list) - [1](/categories/digital-customer-service-platforms/free?order=g2_score#product-list) - [2](/categories/digital-customer-service-platforms/free?order=g2_score&page=2#product-list) - [3](/categories/digital-customer-service-platforms/free?order=g2_score&page=3#product-list) - [4](/categories/digital-customer-service-platforms/free?order=g2_score&page=4#product-list) - 5 - Next › Next › Spotlight Categories [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Digital Customer Service Platforms Themes](/categories/digital-customer-service-platforms/themes)