Teletype App Reviews & Product Details

Teletype App is a cloud-based omnichannel customer communication platform that enables businesses to manage incoming and outgoing messages from multiple messaging channels and social networks through a single interface. The platform consolidates conversations from Telegram, WhatsApp, Instagram, Facebook, live website chat, email and other sources into a unified inbox. Support agents and sales teams handle all customer interactions without switching between separate applications. Teletype is designed for B2B teams of any size — from small businesses with a few operators to larger companies with dedicated support departments. Typical use cases include customer support, inbound lead handling, outbound messaging and broadcasts, and post-sale client communication. The software operates as a web application accessible from any browser, with companion mobile apps for iOS and Android. All incoming messages from connected channels appear in a single queue. Conversations from the same customer across different channels are linked in one client card that stores contact details, interaction history, and team notes. Operators can initiate conversations with new contacts and send bulk broadcasts via WhatsApp, Telegram, and SMS. Workload distribution rules assign incoming requests to available operators based on configurable limits. Supervisors can monitor all conversations within their group and reassign dialogs manually. A built-in AI assistant helps draft replies and automate handling of routine message types. The reporting module covers incoming request volume, first response time, dialog resolution time, channel-level performance, and per-operator statistics. A public API is available for building custom integrations with CRM systems and third-party services. Pricing follows a modular model: organizations pay only for the channels and add-on features they activate. A free trial period is available; there is no permanent free version. An on-premise enterprise edition is available for organizations requiring local data storage and custom branding.