Weav is an AI customer support platform that pairs an autonomous AI Agents and Humans with a unified, multichannel inbox. Weav handles customer conversations across chat, email, SMS, WhatsApp, and Messenger. Every conversation is designed to end in a resolution, not a deflection.
The AI Agent is trained on your brand and existing documentation. Once connected, it reads incoming messages, generates a confidence-scored responses, and either sends it automatically or queues it for human review, all based on thresholds your team configures. When a conversation needs a human, it is routed with full context intact. No repeated questions, no lost thread.
What makes Weav different from most AI support tools is how AI and human agents work together. Both operate in the same inbox natively, not as separate systems bolted together. Human agents also have access to Weav's internal assistant, Ask Weav, which surfaces relevant answers and drafts replies mid-conversation.
Key capabilities:
- Minimal Set: AI Support Agents trained on your docs and help center in minutes. No code required.
- Unified Inbox: Handles chat, email, SMS, WhatsApp, and Messenger from one inbox.
- Automated Drafts: Confidence-scored AI drafts with configurable auto-send and escalation thresholds.
- Escalation Handoff: Full conversation context preserved on every human handoff.
- Customer Feedback Loop: Weav's Agents continuously learn from resolved conversations. Accuracy and brand tone improve over time.
- Integrations: Stripe, Google Drive; REST API and webhooks available for custom workflows.
- Seats: Unlimited seats and unlimited AI Agents included in every plan.
Pricing:
Weav charges USD 0.99 per resolution with no seat fees. There are no per-agent costs and no limits on team size.
Weav is built for support teams and founders who need AI that does real work. Not one that loops customers back to a help center link.
