Teletype is an omnichannel customer communication platform that brings all incoming messages from social media, messengers, live chat, email, and SMS into a single inbox. Teams handle every conversation from one interface — no switching between apps, no missed messages.
The platform connects Instagram Direct and Comments, Facebook Messenger, WhatsApp, Telegram, and website live chat out of the box. Each channel supports multiple accounts, and the full conversation history is always searchable. Over 1,000 businesses use Teletype, with more than 350 million messages processed through the platform.
When a message arrives, the system creates or updates a customer profile automatically — with contact details, tags, internal notes, and the complete cross-channel history. Incoming requests are routed to the right agent or team manually or automatically, with configurable workload limits per agent. Built-in response templates speed up handling of common questions, and an AI assistant helps agents draft replies and automate repetitive scenarios.
Outbound messaging is supported across WhatsApp, Telegram, and SMS — including bulk campaigns with contact list uploads. Analytics cover channel performance, agent productivity, response times, and conversation resolution rates.
Teletype integrates natively with amoCRM, Kommo, Bitrix24, SberCRM, Roistat, and MoySklad. A public API is available for custom integrations and workflow automation. The number of agents is unlimited.
Pricing is modular — businesses pay only for the channels and features they actually use, starting from a low monthly base. A free trial is available. There is no free plan. A self-hosted enterprise version is available for larger organizations.
