Best Conversation Intelligence Software - Page 14

IntellaOne

IntellaOne is a real-time decision support platform for SaaS sales conversations. It helps reps handle live calls more effectively by surfacing the right positioning, objection responses, and next-best questions as the conversation unfolds. Instead of relying on memory or searching through materials mid-call, reps get guidance in the moment—when decisions are actually made. Most sales tools focus on preparation (battlecards, enablement content) or post-call analysis (recordings and coaching). IntellaOne focuses on the gap between the two: execution during the live conversation. Teams use IntellaOne to improve consistency across reps, navigate competitive deals more confidently, and ensure their best messaging is applied in every call.

Jaro

Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately.

kernous

kernous is a real-time AI assistant for sales reps that surfaces the right next move during live calls — not after. With sub-200ms latency, kernous delivers in-call guidance on objection handling, discovery questions, and talk tracks the moment reps need it, without interrupting the conversation flow.

Leasing Agent Call Guidance

Real-time, conversational guidance for your leasing team. Grotto helps your team learn what each prospect cares about and guides your reps through conversations, surfacing the information your agents need, when they need it.

Leexi

Never take notes again and increase your productivity with Leexi. Let our AI-Notetaker generate reports of your meetings and calls automatically and securely. Leexi covers everything you can imagine : - Recording, transcription & translation of your meetings - Customized summaries - Next steps to implement based on the meeting - Chapters, follow-up emails & comments - Face-to-face and online meetings (Google Meet, Teams, Zoom & more) - Cover more than 120 languages Using leexi also boosts your productivity : - Save time: save between 20 and 40 minutes per hour of meeting time - Focus on the tasks that matter by eliminating time-consuming tasks - Receive summaries and next steps directly to your mailbox and/or CRM Improve your performance with Leexi : - Analyze your calls using metrics (talk time, silence, etc.) - Identify your team's strengths and weaknesses with scorecards - Optimize your team's strategy with analytics (arguments, objections, etc.) - Receive weekly trend reports in your inbox All of this with the highest levels of security and confidentiality : - GDPR compliance: strict protection of your personal data in line with European standards - ISO 27001: information security management to the highest standards - EU AI ACT: ethical and secure use of artificial intelligence - Customizable access rules: privacy management tailored to your company's needs Thousands businesses all over the world have already placed their trust in us. You can fully focus on your expertise and your interlocutor, leaving Leexi to handle the rest. Whether you are in Recruitment, Sales, Customer Support, or Consulting, Leexi is made for you.

Average Rating: 4.5/5.0

Total Reviews: 1

LINGO

LINGO is an advanced AI-driven platform designed to transform customer engagement through real-time conversational intelligence and actionable insights. Powered by SandLogic’s proprietary Shakti LLM, a foundational, ground-up language model, LINGO delivers unparalleled accuracy and contextual understanding in customer interactions. 1. Automated QA: * Automate quality assurance for customer service interactions across voice, chat, and email. * Evaluate agent performance and conversation quality using AI-driven scoring metrics. * Automatically identify compliance issues, sentiment shifts, and conversation gaps. * Reduce manual QA effort by up to 80% while ensuring consistent customer experience. 2. Sales Propensity Analysis: * Analyze customer interactions to predict purchase intent and upsell opportunities. * Use LINGO’s advanced algorithms to score leads based on their engagement and sentiment. * Enhance sales strategies by identifying key conversation cues indicating buying intent. * Automate follow-up suggestions and personalized offers to maximize conversions. 3. Service Call Analytics: * Analyze service calls to identify root causes of customer dissatisfaction. * Track key metrics such as call duration, sentiment trends, and resolution times. * Generate insights on common issues, escalation triggers, and agent performance. * Enable continuous improvement by leveraging data from every service interaction. 4. Real-Time Agent Assist: * Assist agents during live calls by providing contextual prompts, responses, and suggestions. * Detect customer emotions and guide agents on tone and approach in real-time. * Improve first call resolution (FCR) rates by offering AI-driven next-best actions. * Seamlessly integrate with your existing contact center infrastructure. 5. Social Intelligence: * Monitor customer sentiment and brand perception across social media platforms. * Analyze feedback from reviews, comments, and social interactions to identify emerging trends. * Create a unified view of customer sentiment and map it to business KPIs. * Enable proactive reputation management by detecting potential PR issues early. 6. Humanized Voicebots and Chatbots: * Deliver conversational AI experiences with natural, human-like interactions. * Handle routine customer queries, appointment scheduling, and basic troubleshooting. * Integrate seamlessly with CRM and telephony systems for contextual responses. * Enhance customer satisfaction by offering 24/7 support through intelligent automation. 7. Debt Repayment Propensity: * Use AI to predict which customers are most likely to repay their debts based on past interactions. * Segment debtors into high, medium, and low propensity categories for targeted engagement. * Automate personalized repayment reminders and assistance. * Optimize collection strategies by focusing on accounts most likely to respond positively. With LINGO, businesses can unlock powerful conversational analytics, provide real-time agent assistance, and deliver highly personalized customer experiences. The combination of LINGO’s intuitive interface and the powerful Shakti LLM model makes it a versatile and robust solution for businesses looking to elevate customer experience and drive data-backed decisions.

Merdial

Merdial is a plug-and-play AI platform connecting humans and AI in one workspace. It combines conversational AI for sales and CX with real-time coaching, automated QA, and conversation intelligence. Merdial learns from every conversation and identifies what top producers do differently, turning their best practices into scalable coaching across teams and 70+ languages.

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MiaRec

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentiment, recurring issues, buying signals, churn risk, and conversation trends; automatically evaluate interactions with customizable AI scorecards; identify coaching opportunities; and capture customer context, follow-up needs, and next steps from every conversation. MiaRec is built around each organization’s business. Teams can customize AI prompts, QA scorecards, signals, metrics, reports, alerts, and workflows to identify what matters most to their customers and operations. MiaRec also helps organizations move from insight to action by using intelligence from customer conversations to trigger follow-ups, alerts, CRM tasks, compliance escalations, and other workflows. Instead of relying on manual call sampling, surveys, and fragmented reporting, contact centers gain continuous visibility into customer interactions and turn conversation data into measurable business outcomes. Learn more: www.miarec.com

Average Rating: 5.0/5.0

Total Reviews: 1

Mitel Phone

With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: *2020, was adopted by Google for Startups Accelerator *2019, won the B-Dash Camp and TechCrunch Tokyo *Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us

Average Rating: 4.3/5.0

Total Reviews: 3

Modeer360

Modeer 360 is a cloud‑based SaaS that combines CRM and telephony in one interface. It lets you: Log every call, WhatsApp, SMS and email under each contact Auto‑schedule callbacks and reminders so no lead goes cold Monitor, whisper‑coach or barge into live calls View built‑in reports on calls, pipeline and team performance Add users, pipelines or IVR flows instantly on a pay‑as‑you‑go plan Everything runs in your browser—no switching between apps or manual hand‑offs.

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Neuron24

Neuron24 helps businesses unlock the full potential of their sales teams with cutting-edge speech analytics. Our AI-driven platform listens, analyzes, and optimizes every customer interaction, identifying key patterns, script adherence, and areas for improvement. With real-time call analysis, emotion detection, and smart script guidance, Neuron24 transforms sales processes, making them more efficient and data-driven. Seamlessly integrating with CRMs, it empowers teams to close more deals, enhance customer experiences, and drive business growth.

Nivision Ai

Nivision analyzes every call, meeting, and in-person conversation, then does the work most teams never get to - scoring agents, flagging compliance, and training each rep with a real-customer AI avatar. End-to-end, on its own.

Pepsales AI

Pepsales is the AI platform of choice for B2B sales teams looking to shorten sales cycles, improve deal qualification, and consistently hit revenue targets. Powered by real-time conversation intelligence, Pepsales gives sales leaders and account executives the insights and guidance they need to close more deals, faster. By analyzing calls, meetings, and prospect conversations across Zoom, Google Meet, and Microsoft Teams, Pepsales delivers live coaching, qualification scorecards, and AI-driven action items, so every rep runs a winning sales process. It seamlessly integrates with CRMs like Salesforce, HubSpot, Zoho, and Pipedrive, automatically syncing summaries, insights, and next steps to keep your pipeline moving. Whether you're scaling MEDDPICC, BANT, or any other sales methodology, Pepsales helps you implement it at scale with consistency. Top Sales teams at companies like Spyne, Rocketium, Spotdraft, and Hubilo trust Pepsales to turn conversations into conversions and sales data into strategy. To learn more, visit www.pepsales.ai

Average Rating: 4.7/5.0

Total Reviews: 6