AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Coaching Gold: Clear Visibility Into Calls and Team-Wide Learning"
What do you like best about Compass?
Compass gives me visibility into far more calls than I could ever listen to on my own. It highlights both our strongest calls and the ones with clear opportunities to improve. I use those insights to create coaching statements, so individual calls become shared learning experiences for the team. Review collected by and hosted on G2.com.
What do you dislike about Compass?
It would be really powerful if Compass could pull in the full context for each account and evaluate a call with a clear understanding of the customer’s metrics. Review collected by and hosted on G2.com.