# Best Configuration Management Tools - Page 5 *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)* Configuration management tools track changes to applications and their infrastructure to ensure that configurations are in a known and trusted state, and configuration details don’t rely on tribal knowledge of the development team. Configuration management software provides an accurate historical record of the system state, which is helpful for project management, auditing, and debugging. These tools increase efficiency and stability and visibility into changes that occur in an application and streamline a company’s change control process. These platforms also integrate with version control systems, software testing products, bug-tracking tools, and other software development tools. To qualify for inclusion in the Configuration Management category, a product must: - Record the status and changes to configuration items - Automatically configure systems to their desired state through configuration files - Track defects back to their original source, typically through version control systems - Capture release versions and keep a snapshot of a system’s current state - Be capable of rolling back configurations to previous snapshots ## Top Configuration Management Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5.0 (1,738 reviews) | CMDB-anchored incident and change lifecycle | "[A Reliable Platform for Managing IT Services](https://www.g2.com/survey_responses/servicenow-it-service-management-review-12951588)" | | 2 | [GitHub](https://www.g2.com/products/github/reviews) | 4.7/5.0 (2,306 reviews) | Distributed version control with CI/CD integration | "[Effortless Version Control and Collaboration with Fast, Reliable Workflows](https://www.g2.com/survey_responses/github-review-12814767)" | | 3 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,290 reviews) | CMDB-anchored incident and change visibility | "[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)" | | 4 | [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) | 4.6/5.0 (369 reviews) | Agentless drift remediation across heterogeneous infrastructure | "[Consistent, Scalable Automation That Boosts Stability and Efficiency](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)" | | 5 | [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) | 4.8/5.0 (59 reviews) | ConfigMgr-native bulk endpoint actions and automation | "[Right click tool review](https://www.g2.com/survey_responses/right-click-tools-review-12906491)" | | 6 | [BackBox](https://www.g2.com/products/backbox/reviews) | 4.5/5.0 (182 reviews) | Multi-vendor network config backup and compliance | "[Streamlined Configuration Management, Empowers Team with Confidence](https://www.g2.com/survey_responses/backbox-review-13039953)" | | 7 | [AWS Config](https://www.g2.com/products/aws-config/reviews) | 4.4/5.0 (48 reviews) | AWS-native configuration drift and compliance auditing | "[Clear Visibility and Continuous Compliance Tracking with AWS Config](https://www.g2.com/survey_responses/aws-config-review-12915549)" | | 8 | [CoreView](https://www.g2.com/products/coreview/reviews) | 4.6/5.0 (116 reviews) | M365 tenant governance with delegated administration | "[Automation That Makes Bulk Tasks Effortless](https://www.g2.com/survey_responses/coreview-review-12518242)" | | 9 | [Azure Automation & Control](https://www.g2.com/products/azure-automation-control/reviews) | 4.4/5.0 (63 reviews) | Azure-native hybrid infrastructure configuration tracking | "[Azure A&C towards reconcilable management across all Azure environment](https://www.g2.com/survey_responses/azure-automation-control-review-6797442)" | | 10 | [AWS CodePipeline](https://www.g2.com/products/aws-codepipeline/reviews) | 4.3/5.0 (61 reviews) | AWS-native CI/CD pipeline automation | "[Easy-to-Understand CI/CD Setup That Feels Familiar](https://www.g2.com/survey_responses/aws-codepipeline-review-12391064)" | --- ## What Are the Most Common Questions About Configuration Management Tools? *AI-generated · Last updated: May 26, 2026* ### What is the best Configuration Management platforms for DevOps engineers reducing manual effort in large IT environments? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) stands out most often for large, process-heavy environments where teams want to reduce manual effort. Reviewers consistently mention centralized workflows, automation for routing and approvals, strong incident and change processes, and broad integrations that replace scattered tools and email-based coordination. According to verified users, it helps standardize work across teams, improve visibility, and handle enterprise-scale service operations from one platform. G2 reviewers also mention that while it is powerful and highly configurable, setup and administration can become complex over time, especially when CMDB design, custom workflows, or reporting needs grow. ### Which Configuration Management platforms show the highest sustained adoption rates after initial rollout? Based on G2 reviews, the clearest signals of sustained adoption come from products reviewers describe as embedded in daily operations after rollout. ServiceNow IT Service Management is repeatedly described as a central platform for incident, change, request, and CMDB-related work, with users noting long-term use, broad workflow coverage, and continued relevance as teams scale. Freshservice also shows signs of durable adoption, especially where teams want a centralized portal, automation, and asset visibility without as much complexity. According to verified users, Right Click Tools also earns strong repeat use in endpoint-heavy support environments because it shortens common troubleshooting and deployment tasks. Across reviews, ongoing use is tied to automation, visibility, and fit with existing workflows. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – used across incident, change, request, and CMDB workflows as a central long-term operations platform - [Freshservice](https://www.g2.com/products/freshservice/reviews) – adopted for centralized service requests, asset visibility, and workflow automation across teams - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – relied on daily for fast endpoint actions, remote support, and bulk device tasks ### Which Configuration Management platforms minimize downtime and ensure business continuity for IT departments? Based on G2 reviews, ServiceNow IT Service Management is most often associated with reducing operational disruption through centralized incident, change, and service workflows. Reviewers mention faster routing, better visibility into affected services, stronger audit trails, and CMDB-linked impact analysis that help teams respond more consistently. BackBox is also frequently connected to business continuity because users describe automated backups, versioning, restore readiness, and compliance checks for network devices. According to verified users, Freshservice helps standardize request and incident handling while improving response times and accountability. G2 reviewers mention that the common thread is centralization and automation, though setup effort can vary depending on environment complexity. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – helps teams route incidents, manage changes, and use CMDB context to reduce service disruption - [BackBox](https://www.g2.com/products/backbox/reviews) – automates network backups, restore readiness, and compliance checks to support recovery and continuity - [Freshservice](https://www.g2.com/products/freshservice/reviews) – centralizes incidents, changes, and service activity to improve response consistency and visibility ### What should IT systems administrators evaluate when choosing Configuration Management for incident resolution? Based on G2 reviews, IT systems administrators should focus on how well a platform connects incident handling to configuration data, automation, and day-to-day usability. G2 reviewers mention the value of centralized ticketing, clear workflows, asset or CMDB relationships, and reporting that helps identify recurring issues and affected services. According to verified users, products are especially useful when they speed routing, improve visibility, and reduce manual coordination between teams. Reviewers also repeatedly call out setup complexity, customization overhead, and reporting limitations as practical buying factors. For incident resolution specifically, buyers should examine how easily the tool supports triage, root-cause investigation, ownership tracking, and change management without becoming overly difficult to maintain. ### What Configuration Management software relied on daily by DevOps engineers in large enterprise operations? Based on G2 reviews, daily reliance in larger environments tends to center on products that become part of operational routines rather than occasional projects. ServiceNow IT Service Management is described as a daily system for tickets, change workflows, CMDB-linked visibility, approvals, and reporting across enterprise teams. Right Click Tools is also mentioned as a frequent-use option for endpoint troubleshooting, software deployment, policy actions, and remote support tasks. According to verified users, BackBox is used consistently for scheduled backups, device configuration management, and automated network operations. G2 reviewers mention that tools earn daily use when they centralize repetitive work, reduce task switching, and let teams act quickly across many systems without depending on manual follow-up. ### What Configuration Management software that makes device management easier and quicker for IT operations teams? Based on G2 reviews, Right Click Tools is most directly associated with making device management faster for IT operations teams. Reviewers repeatedly describe one-click actions, bulk device operations, remote software installs, policy runs, client troubleshooting, and access to system information without jumping across multiple tools. According to verified users, these capabilities help shorten common support workflows and reduce repetitive administrative steps. ServiceNow IT Service Management is also mentioned for broader coordination around assets, tickets, and service workflows, while BackBox is cited for automated management of network device backups and configuration changes. G2 reviewers mention that ease improves most when a product puts routine actions, visibility, and automation in one place. ### What is most trusted Configuration Management by DevOps engineers and IT systems administrators based on user reviews? Based on G2 reviews, trust appears strongest around products users describe as dependable for critical operational workflows, visibility, and repeatable automation. ServiceNow IT Service Management is frequently trusted for incident, change, request, and CMDB-driven processes in larger organizations, especially where auditability and service consistency matter. Right Click Tools earns trust for fast endpoint actions and practical day-to-day support work, while BackBox is trusted for backup reliability, version control, and network automation. According to verified users, trust also comes from responsive support and predictable outcomes, not just broad feature depth. G2 reviewers mention that confidence drops when tools become difficult to configure, harder to troubleshoot, or less transparent in reporting and customization. **Here are some of the top-rated products on G2:** - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – trusted for centralized incident, change, request, and CMDB-driven operations - [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews) – trusted for quick endpoint troubleshooting, remote actions, and bulk management tasks - [BackBox](https://www.g2.com/products/backbox/reviews) – trusted for reliable configuration backups, restore workflows, and network automation ### What Configuration Management platforms IT teams keep using long-term past initial deployment and onboarding? Based on G2 reviews, long-term usage is most visible in products that become operational hubs after deployment. ServiceNow IT Service Management is repeatedly described as a platform teams continue using for ticketing, change processes, CMDB visibility, reporting, and cross-team workflows well beyond onboarding. Freshservice also shows durable use where organizations want ongoing structure for requests, assets, and automation with a more approachable experience. According to verified users, BackBox remains part of daily or recurring operations because automated backups, restore readiness, and policy checks continue delivering value after setup. G2 reviewers mention that sustained usage depends on whether the product remains useful in everyday work, not just whether implementation succeeds. ### Does Configuration Management navigation feel intuitive upfront or require weeks of learning investment? Based on G2 reviews, the answer depends heavily on the product and the depth of use case. ServiceNow IT Service Management is often praised for broad capability and centralized workflows, but reviewers frequently say the learning curve is real, especially when configuration, CMDB structure, reporting, or custom workflows expand. Freshservice is more often described as intuitive, fast to navigate, and easier for end users and administrators to adopt, though advanced setup still takes work. Right Click Tools also gets consistent praise for direct, practical usability in endpoint tasks. According to verified users, intuitive navigation matters, but teams also weigh whether complexity is acceptable when it supports stronger automation, visibility, and enterprise control. ### What is highest rated Configuration Management for centralizing device data and resolving IT issues in large enterprises? Based on G2 reviews, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is the most evident fit for centralizing device and service data while helping large enterprises resolve IT issues. Reviewers regularly mention its CMDB as a source of truth, connections between infrastructure and business services, and support for incident, change, request, and impact analysis workflows in one environment. According to verified users, that centralization improves ownership clarity, ticket routing, visibility into affected services, and overall coordination across teams. G2 reviewers mention that it can become complex to configure and administer, but for larger organizations needing broad operational control, it appears most consistently associated with enterprise-scale issue management. ## How Many Configuration Management Tools Products Does G2 Track? **Total Products under this Category:** 125 ### Category Stats (Jul 2026) - **Average Rating**: 4.33/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Motadata ServiceOps (+0.24%) - Among all products in this category, Motadata ServiceOps recorded the largest rating increase compared to last month *Last updated: July 03, 2026* ## How Does G2 Rank Configuration Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,700+ Authentic Reviews - 125+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Configuration Management Tools Is Best for Your Use Case? - **Leader:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Highest Performer:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Easiest to Use:** [BackBox](https://www.g2.com/products/backbox/reviews) - **Top Trending:** [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - **Best Free Software:** [GitHub](https://www.g2.com/products/github/reviews) --- **Sponsored** ### BackBox More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=312&secure%5Bchosen_at%5D=2026-07-03T10%3A10%3A21Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=57110&secure%5Bresource_id%5D=312&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconfiguration-management%3Fpage%3D5&secure%5Btoken%5D=ec72defcbc03ec3ac520337283e56fd06dc47e3dd078c551f712e7043a5ee9e8&secure%5Burl%5D=https%3A%2F%2Fbackbox.com%2Fconfiguration-management%2F%3Futm_source%3Dg2%26utm_medium%3Dppc&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Configuration Management Tools Products in 2026? ### 1. [Hex.pm](https://www.g2.com/products/hex-pm/reviews) Hex.pm is a package manager for the Erlang ecosystem **Who Is the Company Behind Hex.pm?** - **Seller:** [Hex](https://www.g2.com/sellers/hex) - **HQ Location:** N/A - **Twitter:** @hexpm (1,726 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 2. [i-doit](https://www.g2.com/products/i-doit/reviews) Comprehensive technical and administrative documentation **Who Is the Company Behind i-doit?** - **Seller:** [I Doit](https://www.g2.com/sellers/i-doit) - **Year Founded:** 1996 - **HQ Location:** Düsseldorf, DE - **LinkedIn® Page:** https://www.linkedin.com/company/i-doit/ (29 employees on LinkedIn®) ### 3. [Infinite i](https://www.g2.com/products/infinite-i/reviews) Infinite i is a comprehensive suite of compilers, utilities, and operating system services designed to facilitate the migration of applications developed in RPG or COBOL for the AS/400 environment to modern cloud platforms such as AWS, Azure, and Google Cloud. By enabling source code-level migration, Infinite i allows businesses to recompile and execute their legacy applications natively on these cloud services, preserving existing functionalities without extensive code rewrites. Key Features and Functionality: - Source Code-Level Migration: Facilitates the transition of RPG or COBOL applications from AS/400 systems to cloud platforms by recompiling the original source code. - Infinite Deployment Environment: Provides a runtime environment that ensures recompiled applications operate seamlessly on AWS, Azure, and Google Cloud, mirroring their original performance on AS/400 systems. - AS/400 Database Replication: Includes a complete replication of the AS/400 database (DB2/400, allowing applications to function as they did on their original platform without significant code modifications. - Cloud Compatibility: Supports deployment on major cloud platforms, offering scalability and flexibility for modern IT infrastructures. Primary Value and Problem Solved: Infinite i addresses the challenge of modernizing legacy AS/400 applications by providing a cost-effective and efficient migration path to contemporary cloud environments. This solution protects the substantial investments businesses have made in their existing applications and development teams, while reducing operational costs associated with maintaining outdated hardware. By enabling rapid migration with minimal risk, Infinite i ensures business continuity and positions organizations to leverage the scalability and advanced features of cloud platforms. **Who Is the Company Behind Infinite i?** - **Seller:** [Infinite Software](https://www.g2.com/sellers/infinite-software-219ea997-f26e-4cdc-8cd9-6fb781ab952c) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 4. [INNSPIRE MObile Telecom Network Configuration Management](https://www.g2.com/products/innspire-mobile-telecom-network-configuration-management/reviews) INNSPIRE streamlines mobile telecom configuration management, enhancing network performance and reliability through advanced automation. **Who Is the Company Behind INNSPIRE MObile Telecom Network Configuration Management?** - **Seller:** [Innovile](https://www.g2.com/sellers/innovile) - **Year Founded:** 2010 - **HQ Location:** Izmir, TR - **LinkedIn® Page:** https://www.linkedin.com/company/innovile (45 employees on LinkedIn®) ### 5. [Juju](https://www.g2.com/products/juju-juju/reviews) Juju is a job search engine that provides quick access to jobs found on thousands of employer websites and job boards all around the web and offers features that will help user find the jobs their looking for more efficiently. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Juju?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10) - **Quality of Support:** 6.7/10 (Category avg: 8.6/10) - **Ease of Admin:** 6.7/10 (Category avg: 8.5/10) - **Ease of Use:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Juju?** - **Seller:** [Juju](https://www.g2.com/sellers/juju) - **HQ Location:** Forster, AU - **LinkedIn® Page:** https://www.linkedin.com/company/juju (169 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Juju? **"[Great Software](https://www.g2.com/survey_responses/juju-review-1624496)"** **Rating:** 4.5/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/juju-review-1624496) --- **"[Quite a good platform to look for a job.](https://www.g2.com/survey_responses/juju-review-4305597)"** **Rating:** 4.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/juju-review-4305597) --- ### 6. [OneCMDB](https://www.g2.com/products/onecmdb/reviews) OneCMDB is an Open Source CMDB, Configuration Management Database. **Who Is the Company Behind OneCMDB?** - **Seller:** [Onecmdb](https://www.g2.com/sellers/onecmdb) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [OpenText Dimensions CM](https://www.g2.com/products/opentext-dimensions-cm/reviews) Reduce the Complexity of Parallel Development. Software change and configuration management for Agile development. **Who Is the Company Behind OpenText Dimensions CM?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX ### 8. [Opsline](https://www.g2.com/products/opsline/reviews) Opsline is a DevOps On-Demand that helps to solve complex problems and keep the lights on for products your business uses every day. **Who Is the Company Behind Opsline?** - **Seller:** [Opsline](https://www.g2.com/sellers/opsline) - **Year Founded:** 2012 - **HQ Location:** New York, US - **LinkedIn® Page:** http://www.linkedin.com/company/opsline (4 employees on LinkedIn®) ### 9. [Otter](https://www.g2.com/products/otter/reviews) Otter helps you provision and configure your servers automatically, without ever needing to log-in to a command prompt. You can define reusable sets of configurations called roles, and then scale your infrastructure by simply assigning these roles to any number of servers. Otter continuously monitors your servers for configuration changes, and reports when there's configuration drift. You can set servers to automatically remediate drift, or schedule remediation and other configuration changes as needed. **Who Is the Company Behind Otter?** - **Seller:** [Inedo](https://www.g2.com/sellers/inedo) - **Year Founded:** 2007 - **HQ Location:** Berea, OH - **Twitter:** @Inedo (1,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/inedo (20 employees on LinkedIn®) ### 10. [PureCM](https://www.g2.com/products/purecm/reviews) PureCM is a software configuration management (SCM) solution that enables to control and track changes to the source code. PureCM uses the concept of stream-based branching and merging, offering the flexibility to support the development method that use. **Who Is the Company Behind PureCM?** - **Seller:** [PureCM.com](https://www.g2.com/sellers/purecm-com) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/purecm (2 employees on LinkedIn®) ### 11. [Quattor](https://www.g2.com/products/quattor/reviews) A system administration toolkit providing a powerful, portable, and modular set of tools for the automated installation, configuration, and management of clusters, farms, grids and clouds. **Who Is the Company Behind Quattor?** - **Seller:** [quattor.org](https://www.g2.com/sellers/quattor-org) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Relinx](https://www.g2.com/products/relinx/reviews) New kind of IT Asset Management, CMDB with a tree structure, flexible model and validations **Who Is the Company Behind Relinx?** - **Seller:** [Relinx](https://www.g2.com/sellers/relinx) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Rex](https://www.g2.com/products/rex/reviews) If you have to do a task more than once, automate it! Don't forget an installation step anymore. Automation reduces the risk of failure and let you do your real work. **Who Is the Company Behind Rex?** - **Seller:** [Rex](https://www.g2.com/sellers/rex) - **Year Founded:** 2014 - **HQ Location:** N/A - **Twitter:** @RexOps (79 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 14. [Samantha Configuration Management Database](https://www.g2.com/products/samantha-configuration-management-database/reviews) Samantha™ is a comprehensive Configuration Management Database (CMDB solution designed specifically for mid-market organizations. It offers a modular approach, allowing businesses to implement essential components and scale as needed. Samantha™ seamlessly integrates with existing Service/Help Desk solutions and Event Management tools, enhancing IT management processes without necessitating the replacement of current systems. Key Features and Functionality: - Configuration Management: Maintains detailed records of IT assets and their configurations. - Change Management: Facilitates the planning and implementation of IT changes to minimize disruptions. - Incident and Problem Management: Streamlines the identification and resolution of IT incidents and underlying problems. - Service Catalog: Provides a structured list of IT services available to users. - Availability Management: Ensures IT services meet agreed-upon availability targets. - Financial Management: Tracks and manages IT-related financial data. - Application Dependency Mapping: Visualizes relationships between applications and infrastructure components. - Document Management: Organizes and controls access to IT documentation. - Project & Time Management: Assists in planning and tracking IT projects and resource allocation. - Controls and Business Alignment: Ensures IT operations align with business objectives and compliance requirements. Primary Value and User Benefits: Samantha™ addresses the unique needs of mid-market organizations by providing a cost-effective, scalable, and integrated CMDB solution. It enhances operational efficiency by streamlining IT service management processes, reducing the need for multiple disparate tools. By integrating with existing systems, Samantha™ preserves prior investments in Service/Help Desk and Event Management tools, offering a seamless transition and minimizing disruption. Its modular design allows organizations to implement only the necessary components, ensuring a tailored fit that aligns with business needs, budget constraints, and resource availability. **Who Is the Company Behind Samantha Configuration Management Database?** - **Seller:** [Netwatch Solutions](https://www.g2.com/sellers/netwatch-solutions) - **Year Founded:** 2002 - **HQ Location:** Richardson, US - **LinkedIn® Page:** http://www.linkedin.com/company/net-watch-solutions (2 employees on LinkedIn®) ### 15. [ScopeRoot](https://www.g2.com/products/scoperoot/reviews) ScopeRoot is an innovative software configuration tool that enables developers to easily create configurations that are highly customized to their software. It also enables the rest of the team, including non-developers, to review and update such configurations too. There are additional configuration-related features as well, such as "configuration inheritance". This feature enables you to consolidate common properties within configurations into even fewer configurations. This eliminates repetition which results in a more streamlined configuration process that minimizes errors. All of these features together ultimately result in an increase in a software company's efficiency. It also eliminates the need for them to spend time and money on creating internal tools that would ultimately modify their configurations, when they can simply use ScopeRoot and have it highly customized to their needs. **Who Is the Company Behind ScopeRoot?** - **Seller:** [ScopeRoot](https://www.g2.com/sellers/scoperoot) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/scoperoot (1 employees on LinkedIn®) ### 16. [SES ENGINEERING Studio](https://www.g2.com/products/ses-engineering-studio/reviews) SES ENGINEERING Studio is a software tool designed to orchestrate the development of all kinds of systems (hardware, hybrid, software). It allows interoperability between an unlimited number of existing Systems Engineering tools (Requirements Management Systems, MBSE tools, Simulation tools, Risks Management, RAMS Management, MS Office, etc.). For example, you can edit your requirements from IBM DOORS, connect them with Atlassian Jira, change your models in Dassault Systèmes CAMEO based on simulations in Modelica, generate models in Capella from requirements in Siemens Teamcenter or convert Microsoft Word into a professional Requirements Engineering tool. Main Features: Universal Connectivity to your tools Ecosystem (RMS, MBSE, PLM, Office, CAD, Simulation, etc.) Complete MBSE integration Technical Management Digitalization for all the information managed by the tools in your ecosystem. Quality analysis, V&V, Universal Traceability, Configuration Management, Decision Management, Knowledge Management, etc. Semantic Interoperability Hub and Synchronized Source of Truth Complete Project Workflow Management based on the tools integration MBRE: Full integration of Requirements and Natural Language texts in the MBSE approach by using Semantic Analysis and AI. Test yourself! If you answer YES to at least one of the following questions, we have the solution for you: - Do you have to deal with a large and heterogeneous ecosystem of Systems Engineering SW Tools for developing your products? - Would you like to smoothly reuse and evolve the skills and experience of your engineers avoiding huge investments for learning new tools? - Would you like to manage the development of your product/project by connecting in a workflow the existing SE tools you already have? - Would you like to provide Technical Management Support (quality, CM, Traceability, V&V, etc.) to any output (requirements, logical models, manuals, test cases, etc.) from your current ecosystem of SE Tools? - Would you like your ecosystem of SE tools to be transformed into a Smart Systems Engineering framework? **Who Is the Company Behind SES ENGINEERING Studio?** - **Seller:** [The REUSE Company](https://www.g2.com/sellers/the-reuse-company) - **Year Founded:** 1999 - **HQ Location:** Leganés, ES - **LinkedIn® Page:** https://www.linkedin.com/company/the-reuse-company (30 employees on LinkedIn®) ### 17. [SmartFrog](https://www.g2.com/products/smartfrog/reviews) SmartFrog helps you to encapsulate and manage systems so they are easy to configure and reconfigure, and so that that they can be automatically installed, started and shut down. **Who Is the Company Behind SmartFrog?** - **Seller:** [SmartFrog](https://www.g2.com/sellers/smartfrog) - **HQ Location:** Dublin, Ireland - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [SupaCMDB](https://www.g2.com/products/supacmdb/reviews) SupaCMDB is a Configuration Management Database (CMDB) designed according to ITIL principles. It is a web-based applicationthat can optionally be combined with SupaDESK to provide a fully integrated ITSM solution with Service Desk. **Who Is the Company Behind SupaCMDB?** - **Seller:** [SupaTOOLS](https://www.g2.com/sellers/supatools) - **HQ Location:** N/A - **Twitter:** @supatools (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [Sync for Genesys](https://www.g2.com/products/sync-for-genesys/reviews) Sync for Genesys allows simple sync scripts to synchronize partial or whole Genesys environments. Maintain full records of synchronized changes. Crate portable and scripts for use in any Genesys Configuration environment. All links and dependencies are automatically handled. **Who Is the Company Behind Sync for Genesys?** - **Seller:** [eemaan](https://www.g2.com/sellers/eemaan) - **Year Founded:** 2003 - **HQ Location:** Reading, GB - **LinkedIn® Page:** https://uk.linkedin.com/company/eemaan-limited (17 employees on LinkedIn®) ### 20. [synctool](https://www.g2.com/products/synctool/reviews) synctool is a configuration management tool for working with clusters of computers. synctool copies configuration files to groups of machines in your cluster based on what groups (or classes) they are in. By doing so, it keeps the configuration on that group of machines synchronized (or, "in sync"). **Who Is the Company Behind synctool?** - **Seller:** [synctool](https://www.g2.com/sellers/synctool) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [Sysgem Enterprise Manager (SEM)](https://www.g2.com/products/sysgem-enterprise-manager-sem/reviews) Sysgem Enterprise Manager enables organizations of any size to efficiently unite, simplify and integrate critical systems, user account and security management functionalities across their multi-platform environments within one single tool. Developed from the core to support businesses’s mission-critical systems when unexpected downtime is simply not an option, SEM simplifies system management across all OpenVMS, IBM i, Windows and Linux/UNIX environments. Consisting of independent application modules, SEM is configured specifically to your organization’s distinct technological and managerial needs in the areas of: • System and Configuration Management • Identity and Access Management • Monitoring and Reporting • Security and Audit Management With out-of-the-box support for many layered applications, such as MS Exchange, SQL Server and Oracle, as well as extensive customization and development facilities, SEM can be put to work in your environment right away to effectively reduce the daily system maintenance and troubleshooting workload on your organization’s system administrators and IT infrastructure. **Who Is the Company Behind Sysgem Enterprise Manager (SEM)?** - **Seller:** [Sysgem AG](https://www.g2.com/sellers/sysgem-ag) - **Year Founded:** 1999 - **HQ Location:** Zurich, CH - **Twitter:** @Sysgem (10 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sysgem/ (6 employees on LinkedIn®) ### 22. [ThreatLocker Zero Trust Platform](https://www.g2.com/products/threatlocker-zero-trust-platform/reviews) ThreatLocker is a global leading Zero Trust Platform designed to empower organizations by providing them with the ability to control which applications are permitted to run on their networks. This suite of security tools is tailored for a wide range of users, including businesses, government agencies, and academic institutions, all of whom face the increasing threat of cybercrime. By enabling users to manage application execution, ThreatLocker aims to create a secure environment where organizations can operate without the looming fear of malware and other cyber threats. The ThreatLocker suite stands out in the cybersecurity landscape due to its focus on application allowlisting, a proactive approach that allows organizations to define and enforce policies on what software can be executed. This feature is particularly beneficial for organizations that require stringent security measures, as it minimizes the risk of unauthorized applications compromising sensitive data. The solution is designed for IT administrators who seek to enhance their network security posture while maintaining operational efficiency. One of the key features of ThreatLocker is its ability to provide real-time visibility and control over application behavior. This allows organizations to monitor application usage and detect any suspicious activities that may indicate a potential threat. Additionally, ThreatLocker offers customizable policies that can be tailored to meet the specific needs of different departments or user groups within an organization, ensuring that security measures align with operational requirements. Another significant benefit of ThreatLocker is its user-friendly interface, which simplifies the management of security policies. This accessibility enables IT teams to implement and adjust security measures without extensive training or expertise in cybersecurity. Furthermore, ThreatLocker is backed by a team of experienced cybersecurity professionals who continuously update and enhance the platform to address emerging threats and vulnerabilities. In essence, ThreatLocker provides organizations with the tools they need to take control of their cybersecurity strategy. By focusing on application control and offering robust monitoring capabilities, ThreatLocker helps organizations mitigate risks associated with cyber threats while fostering a secure environment for their operations. This innovative approach to cybersecurity empowers users to navigate their digital landscape confidently, free from the influence of cybercriminals. **Average Rating:** 4.8/5.0 **Total Reviews:** 473 **How Do G2 Users Rate ThreatLocker Zero Trust Platform?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10) - **Quality of Support:** 9.7/10 (Category avg: 8.6/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.5/10) - **Ease of Use:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind ThreatLocker Zero Trust Platform?** - **Seller:** [Threatlocker Inc](https://www.g2.com/sellers/threatlocker-inc) - **Company Website:** https://www.threatlocker.com - **Year Founded:** 2017 - **HQ Location:** Orlando, Florida, United States - **Twitter:** @ThreatLocker (2,764 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65512111/ (717 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 54% Small-Business, 33% Mid-Market #### What Are ThreatLocker Zero Trust Platform's Pros and Cons? **Pros:** - Customer Support (105 reviews) - Ease of Use (93 reviews) - Threat Detection (90 reviews) - Security (82 reviews) - Features (78 reviews) **Cons:** - Learning Curve (50 reviews) - Difficult Learning Curve (33 reviews) - Difficult Configuration (21 reviews) - Complexity (17 reviews) - Compatibility Issues (14 reviews) ### What Do G2 Reviewers Say About ThreatLocker Zero Trust Platform? *AI-generated summary from verified user reviews* **Pros:** - Users rave about ThreatLocker's **fantastic customer support** , noting prompt resolutions and helpful technical assistance every time. - Users find ThreatLocker's platform to be very **easy to implement and manage** , enhancing control and security effortlessly. - Users praise ThreatLocker for its **effective threat detection** , ensuring a secure environment through a Zero Trust approach. - Users praise the **enhanced security** of ThreatLocker, ensuring robust control over application usage and risk management. - Users appreciate the **granular control** and protective features of ThreatLocker, enhancing overall security and operational efficiency. **Cons:** - Users find the **steep learning curve** of ThreatLocker challenging, especially for those without dedicated IT resources. - Users find the **difficult learning curve** of ThreatLocker a time-consuming and confusing aspect of the product. - Users find the **difficult configuration** of ThreatLocker challenging, especially for teams without dedicated IT resources. - Users find the system **complicated to configure** , but appreciate the rapid support from Cyber Heroes for assistance. - Users report **compatibility issues** with the MacOS version compared to Windows, affecting overall usability and experience. #### What Are Recent G2 Reviews of ThreatLocker Zero Trust Platform? **"[Quiet, Reliable Security That Just Works in the Background](https://www.g2.com/survey_responses/threatlocker-zero-trust-platform-review-12665226)"** **Rating:** 4.0/5.0 stars *— Ryan L.* [Read full review](https://www.g2.com/survey_responses/threatlocker-zero-trust-platform-review-12665226) --- **"[Zero-Trust Security Made Simple](https://www.g2.com/survey_responses/threatlocker-zero-trust-platform-review-5368288)"** **Rating:** 5.0/5.0 stars *— Rich D.* [Read full review](https://www.g2.com/survey_responses/threatlocker-zero-trust-platform-review-5368288) --- #### What Are G2 Users Discussing About ThreatLocker Zero Trust Platform? - [Does ThreatLocker work on Mac?](https://www.g2.com/discussions/does-threatlocker-work-on-mac) - 2 comments, 1 upvote - [What is Application Control software?](https://www.g2.com/discussions/what-is-application-control-software) - [What is the function of application whitelisting?](https://www.g2.com/discussions/what-is-the-function-of-application-whitelisting) - 1 comment - [What does ThreatLocker do?](https://www.g2.com/discussions/what-does-threatlocker-do) - 1 comment ### 23. [TrueConfig](https://www.g2.com/products/trueconfig/reviews) TrueConfig is Desired State Configuration for Microsoft 365. Define your security baseline once, continuously detect drift in Entra ID and Conditional Access, and auto-remediate with one click. **Who Is the Company Behind TrueConfig?** - **Seller:** [TrueConfig](https://www.g2.com/sellers/trueconfig) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [wercker.yml](https://www.g2.com/products/wercker-yml/reviews) The wercker.yml defines the configuration of your automation pipelines with a collection of steps that you wish to execute. **Who Is the Company Behind wercker.yml?** - **Seller:** [Wercker](https://www.g2.com/sellers/wercker) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @wercker (1,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/wercker/ (2 employees on LinkedIn®) ### 25. [Zopdev](https://www.g2.com/products/zopdev/reviews) Zopdev is a unified cloud platform that gives you production ready and compliant infrastructure in just 30 Minutes. It automates cloud infra management by optimizing resource allocation, preventing downtime, streamlining deployments, and enabling seamless scaling across CSPs Infrastructure as Code (IaC) Made Easy: Define, deploy, and manage your cloud resources with simple, reusable templates. Automated CI/CD Pipelines: Streamline your deployments and reduce manual errors with automated workflows. Cost Optimization: Get real-time insights into your cloud spending and optimize costs without compromising performance. Monitoring & Alerts: Keep your infrastructure healthy with proactive monitoring and instant alerts. **Who Is the Company Behind Zopdev?** - **Seller:** [Zopdev](https://www.g2.com/sellers/zopdev) - **HQ Location:** Bengaluru South, IN - **LinkedIn® Page:** https://www.linkedin.com/company/zopdev (34 employees on LinkedIn®) ## What Is Configuration Management Tools? [CI/CD Tools](https://www.g2.com/categories/ci-cd-tools) ## What Software Categories Are Similar to Configuration Management Tools? - [Build Automation Software](https://www.g2.com/categories/build-automation) - [Continuous Integration Tools](https://www.g2.com/categories/continuous-integration) - [Continuous Delivery Tools](https://www.g2.com/categories/continuous-delivery-tools) --- ## How Do You Choose the Right Configuration Management Tools? ### What You Should Know About Configuration Management Tools ### What are Configuration Management Tools? In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files. Companies use configuration management software’s integrations with [version control systems](https://www.g2.com/categories/version-control-systems), [software testing tools](https://www.g2.com/categories/software-testing), [bug tracking software](https://www.g2.com/categories/bug-tracking), and other software development tools to facilitate internal best practices and productivity. Key Benefits of Configuration Management Tools - Increase efficiency - Define change control processes - Enable visibility and understanding across teams and departments - Automate configuration - Allow quicker restoration in cases of infrastructure failure ### Why Use Configuration Management Tools? Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail. **Preserve and share knowledge —** Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible. **Efficient configuration —** Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks. **Effective system restoration —** Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes. ### Who Uses Configuration Management Tools? Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment. **Software developers —** Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively. **IT professionals —** IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture. ### Configuration Management Tools Features **Configuration identification —** Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration. **Configuration control —** Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration. **Configuration status monitoring —** Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software. **Automatic configuration —** Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system. ### Trends Related to Configuration Management Tools **DevOps —** DevOps refers to the marriage of development and IT operations management to make unified software development pipelines. Teams have implemented DevOps best practices to build, test, and release software. Configuration management tools promote DevOps workflows by increasing cross-team visibility and facilitating collaboration. **DevSecOps —** Calls for standardized cybersecurity best practices as part of DevOps philosophy, often referred to as DevSecOps, have shifted the onus of responsibility for secure applications onto developers. Better security often requires changes to software states, making configuration management integral to filling the gap between cybersecurity and development. **Continuous integration and deployment (CI/CD) —** CI/CD is the current standard in DevOps best practices. Developers use the principles of CI/CD to curate smooth development pipelines. A proper CI/CD pipeline involves constantly planning, building, testing, and deploying software while ensuring compliance with project goals and requirements. Configuration management software aids the CI/CD pipeline by streamlining development and offering agile control over application infrastructure. ### Software and Services Related to Configuration Management Tools [**Version control systems**](https://www.g2.com/categories/version-control-systems) **—** Version control systems help track changes to software development projects and allow team members to change and collaborate on files. This is accomplished using version history, branching, and managed repositories. Configuration management software integrates with version control systems to give development teams better visibility and collaborative control while developing software. [**Software testing tools**](https://www.g2.com/categories/software-testing) **—** Software testing solutions give development teams the methods and tools to determine the quality of their software creation and improvement projects. Development teams use software testing tools to assess whether the software is usable, performs properly, meets development team goals, and meets overall requirements. Configuration management tools integrate with software testing tools to ensure that infrastructure meets the requirements for team goals, performance metrics, and usability. [**Bug tracking software**](https://www.g2.com/categories/bug-tracking) **—** Bug tracking software, or issue tracking software, refers to software used by quality assurance (QA) and software development teams to report software bugs and problems. Thorough bug tracking is essential for good software development. Bug tracking software provides a repository that explains how to reproduce a bug and how widespread an issue is. Additionally, it allows a business to separate, prioritize, sequence, and provide communications about different bugs across many projects or applications. Configuration management tools integrate with bug-tracking software to isolate issues caused by certain system configurations.