--- title: AccessE11 Reviews meta_title: 'AccessE11 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how AccessE11 works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 17 scale: '5' date_modified: '2026-06-21' parent_category: name: Public Sector url: https://www.g2.com/categories/public-sector --- # AccessE11 Reviews **Vendor:** NetFore Systems **Category:** [Citizen Request Software](https://www.g2.com/categories/citizen-request-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 17 ## About AccessE11 AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting. ## AccessE11 Reviews ### 1. An effective/user-friendly municipal CRM/Service Request Software **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about AccessE11?** We have used AccessE11 for about two years. We explored a number of comparable products are are happy to have proceeded with AccessE11. We primarily wanted a system to track complaints and service requests, and have found the value of AccessE11 to be far beyond this. When features did not exist or functionality did not serve our purpose, AccessE11's team was extremely helpful in troubleshooting, or even more importantly, setting up integrations with other tools and platforms to ensure the functionalities worked for us to have this system as a central source of information. Throughout roll-out, AccessE11 was extremely helpful for staff training and has always, even now, been extremely helpful and responsive to us. This was an important component for us as we eased into the system, having gone from no system/process to an online CRM platform. AccessE11 has proven to be extremely effective and has gotten the buy-in from frontline staff, which helps us use it day-to-day. This was part of our initial concern when exploring options that seemed to often times be too complicated or not user friendly. In the end, we are very happy to have gone with AccessE11. We use it's features, especially creating/updating cases on a daily-basis, and use the report functions daily. The tool is extremely easy to use and is very cost-effective for small municipalities. The platform is able to serve our needs and then some, including for reporting to staff and council. The various features also allow us to ensure the system can be used efficiently and is not "an extra step" (ie: cases can be accepted via email, written, in a mobile app, via a form, etc.). **What do you dislike about AccessE11?** N/A. When things arose that we found challenging, AccessE11's staff was always quick to assist us. Also, whenever something was not a feature, they advised as to where it is on their roadmap for development, or, worked with us on custom integrations. **What problems is AccessE11 solving and how is that benefiting you?** AccessE11 has ensured that we have a centralized source of information to maintain and monitor service requests and citizen issues. Beforehand, we were tracking with the "sticky note" system. This has enabled us to improve customer service and ensure our interactions and service requests are addressed promptly and documented accordingly. It has also provided us with helpful data/insights/analytics. ### 2. A Superb Customer Service Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Carly C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about AccessE11?** AccessE11 is a great tool for customer service for municipalities. The Township of Georgian Bluffs has been a customer since 2021. Our experience with the software has been very positive with a little help from the staff at ForeAction. We were able to impliment the tool quickly, and staff use the it every day to track customer service inquiries and requests for service. We use the software organization-wide and it has improved our customer service interactions significantly. We have seen a postive uptake from the community in using the tool. The webform is accessible and easy to use. You can customize the form to include specific questions and criteria. In our organization, we have replaced the by-law complaint form with AccessE11 and use it as a tool to track and manage Township-wide issues. Residents/visitors get instant confirmation that their inquiry has been recieved and they get email updates in real time when staff make updates to the case. The system has numerous reporting capabilities which make reporting data to assist staff in making sound and community informed decisions to council. We are in the process of exploring integration with other programs, and getting the most out of the many features the software has to offer. On top of it all, the customer support team is very approachable and helpful! They are happy to provide training, answer any questions about the system's capability, and provide a hands on approach to setting up your organization in the software. If you are looking for a customer service and work order management system, look no further than AccessE11. **What do you dislike about AccessE11?** There are no downsides to the software. However, we do look forward to future updates as the software team continues to optimize it! **What problems is AccessE11 solving and how is that benefiting you?** Concerns about a lack of response from staff, lost inquiries. The software sends out immediate notification of the concern being recieved. It also tracks the concern so that it doesn't get lost in an email box, or with staff who have moved on from the organziation. ### 3. Highly Recommend AccessE11 to Streamline any Business Customer Service Management Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about AccessE11?** AccessE11 is a user friendly system that we use to service over 10,000 stakeholders on a daily basis. Ths system allows us to collect and track data that is used to solve real business problems! **What do you dislike about AccessE11?** Not much to dislike. The software performs well and it is easy to use! **What problems is AccessE11 solving and how is that benefiting you?** AccessE11 allows us to track service requests by our customers in real time and the data is used to make decisions with the decision body. ### 4. Easy to Use, Easy to Customize, Easy to Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Cyndie M. | Office Manager/District Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about AccessE11?** The fact that I was able to customize this program myself and make it relevant to our agency's work is a testament to how easy it is to use. The fact that our solid waste, sanitation and park and recreation crews were able to use it with ease after training proves to me that AccessE11's program is intuitive, their training is meaningful and for those times I had questions, their support staff was responsive. I also found answers in their online knowledge base. **What do you dislike about AccessE11?** There isn't anything that I dislike about this product. **Recommendations to others considering AccessE11:** This program is easy to use and streamlined our processes. **What problems is AccessE11 solving and how is that benefiting you?** AccessE11 eliminated the need for multiple Excel worksheets, cross-checking those worksheets, and back and forth texting with crews in the field, saving time, energy, and dropped information. We also used the report function for the time. It was easy and the reports looked very professional. ### 5. Great solution for municipalities looking for a customer service/work order system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about AccessE11?** Access E11 is a simple, intuitive software that is easy for all staff to learn and use. Compared to other solutions, AccessE11 is affordable and the support is excellent. **What do you dislike about AccessE11?** There is nothing to dislike about the softaware. The only minor downfall is that the app does not offer push notifications, but hopefully, this feature will be added. **What problems is AccessE11 solving and how is that benefiting you?** The software allows us to easily track cases and contacts. It has been a big upgrade from paper records that were misplaced and difficult to search through. ### 6. Great out of the box solution **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Executive Assistant to the Mayor & City Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about AccessE11?** AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours. The implementation of the software went very smoothly. The AccessE11 team imported our open cases from the software we used to the AccessE11 service without a hitch. **What do you dislike about AccessE11?** So far, we haven't found anything that we dislike. **What problems is AccessE11 solving and how is that benefiting you?** This software is very user-friendly and reliable. The custom intake templates allow customer service to capture the relevant information on the first call, saving time having to call to obtain further information from the resident. The reports feature also saves a lot of time compiling statistics on citizen requests. I can generate detailed reports with just a few clicks of the mouse. The maps feature is also a great benefit to see where specific issues may pop up regularly. ### 7. Overall very happy and glad they found us! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Interim Chief Administrative Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2022 **What do you like best about AccessE11?** The email communication and app. Ensures that items are not dropped and that the communication loop is closed when work is completed **What do you dislike about AccessE11?** No so much a dislike, but I am eager to app become even more functional and offer a customer side to the app **Recommendations to others considering AccessE11:** If you're looking for a tool to track work requests, easily manage, easy to setup, capture service data, and that has the right innovations to make sure your organizations looks good and is responsive, I would not hesitate to jump with AccessE11. Has really worked well for us **What problems is AccessE11 solving and how is that benefiting you?** Data - how many requests, what type of request, geographic location of requests, time to complete requests. It is great to report on service ### 8. Great platform and awesome service! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer W. | Deputy Town Clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about AccessE11?** E11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out! **What do you dislike about AccessE11?** There's nothing I dislike about E11. We had trouble getting into it but that was on our end- you need everyone to be on board and excited about it. It took us a while to get to that place but we are into it now! **What problems is AccessE11 solving and how is that benefiting you?** Before using E11, some of our field staff would get a phonecall, an email and a text about a resident's concern. This drive them crazy! With this program we can track a concern and field staff get all the information in one place. ### 9. Excellent Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about AccessE11?** We have been using this service for well over a year now and it has been a great tool at allowing us to oversee our resident issues and manage our team to provide better services more efficiently. **What do you dislike about AccessE11?** No complaints! The program is user friendly and there are a lot of great resources out there to help anyone that is new to using it. **What problems is AccessE11 solving and how is that benefiting you?** We mainly use Access E11 for complaint tracking and service management. Using this program has allow us to triage out tasks to staff that come from complaints or identified issues within the city. It allows these issues to be resolved efficinelty because access to the program is easy and our staff are able to receive these tasks as soon as they come in. The reporting feature is also great because it allows us to create customizable reports that allow us to track whch types of issues are occuring more frequently, which ones are more easily resolved and which ones require a more indepth follow up from staff and the resident. ### 10. A great CRM for SRM's... small rural municipalities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about AccessE11?** Quick and simple to configure. Fast uptake by staff. Clear reporting. Responsive customer support. AccessE11 is an affordable solution that delivers what it promises. **What do you dislike about AccessE11?** Works well. No issues. Currently determining where AccessE11 fits into our asset management strategy. **What problems is AccessE11 solving and how is that benefiting you?** Used effectively for citizen complaints and service requests. Notably increased throughput efficiency for curbside cart requests. ### 11. Chief Administrative Officer - Rural Municipality of Rosser, Manitoba, Canada **Rating:** 4.5/5.0 stars **Reviewed by:** Larry W. | Chief Administrative Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about AccessE11?** The functionality and ease of use of the system which staff can easily be trained on. **What do you dislike about AccessE11?** I have not found any dislikes from my perspective. Our staff have not brought up any major issues. **What problems is AccessE11 solving and how is that benefiting you?** AccessE11 has helped us track our outstanding deliverables and quantified the contacts that are made with the municipal office on a day-to-day basis. ### 12. Excellent Cloud Based Customer Service Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Administrative/ Community Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about AccessE11?** All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action. **What do you dislike about AccessE11?** Nothing----this platform is exceptional! **Recommendations to others considering AccessE11:** I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs. **What problems is AccessE11 solving and how is that benefiting you?** Our service response is greatly improved and more efficient with the ease of access for end users. Instead of calling in, leaving messages, having to wait for a call back for details, it is a one-stop-shop. Applicants input details and the appropriate department responds. ### 13. The best, most robust, and efficient constituent and case management software on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler J. | Shared Services Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about AccessE11?** The platform is very robust and feature-rich yet very easy to learn and use. **What do you dislike about AccessE11?** Nothing. The team is very responsive to requests and support. New features and updates are released quarterly. **What problems is AccessE11 solving and how is that benefiting you?** The platform allows us to keep all casework and contacts organized and centralized. Most notably, the platform integrates perfectly with email correspondence so that the interactions and attachments are logged seamlessly. We've been able to then easily search past cases to use as a precedent bank of sorts. Being able to see hot spots on a map along with other feature-rich reporting, has been very valuable. Granular and robust permission sets has also been critical. Overall the software has enabled our team of 9, overseeing a constituency of over 100,000 residents, to work more efficiently. ### 14. Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Rox-Anne H. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about AccessE11?** We love how easy it is to customize to meet our municipalities specific needs. **What do you dislike about AccessE11?** Nothing to mention here. The platform does what is advertised. **What problems is AccessE11 solving and how is that benefiting you?** We use it daily to receive, resolve and report on issues that are of concern to the residents we serve. The mobile app allows our multiple Departments and field staff to manage cases in real time and on the go, saving time for staff to manage and report on issues, translates into real savings for the municipality. Visibility into the issues relevant to our residents allows us to make decisions that will truly benefit our community. ### 15. Access E11 Has Checked All of the Boxes for a Complaint Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Kaila Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about AccessE11?** The Town of Arnprior was looking for a way to improve our complaint and request for service management, of both internal and external requests. This was necessary to provide residents with better overall service and response time, as well as to provide staff with an organized approach to handling daily requests. Access E-11 has checked all of the boxes, when it comes to the needs of complaint and request for service management, for our municipality. The Town of Arnprior has been using the Access E-11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the Access E11 platform, the process was seamless. The information from our previous system has been entered, and now all of our complaints and requests are listed in one place. It is great to have all of the citizen and internal request information easily accessible, as well as have the ability to track any actions taken. The Town of Arnprior also utilizes the web form and app functionality of the system, which are working well for the public to be able to submit requests. In addition, staff use the Access E-11 App to access the system from their other devices (tablet, phone, etc.), when they are unable to be in their office. Overall, the Town of Arnprior is very happy with the Access E-11 System and service we have received from their staff, thus far. **What do you dislike about AccessE11?** The system is working well, and Access E11 has already reached out with planned additional functionality to be added to the system in the near future. **What problems is AccessE11 solving and how is that benefiting you?** Complaint Management and tracking of resident and internal concerns and requests for service. ### 16. Cloud-Based Customer Service Excellence Software Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Angela G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about AccessE11?** AccessE11 is a cost-effective, robust, cloud-based software solution focused on supporting specific requirements related to customer management. It is a “lean six sigma” software solution which is deep-rooted and focused on addressing the needs of the customer first. This software can apply to any private or public-sector organization. It is an interactive “Customer Service Centric” Issues, Inquiries and Complaints Management website portal for ALL customers and offers a simple-to-use website portal. **What do you dislike about AccessE11?** There is nothing that I dislike about the software. It is amazing. **What problems is AccessE11 solving and how is that benefiting you?** Nothing ### 17. Incredible Simplicity with great funtionality! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan D. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about AccessE11?** The ease of understanding the platform, along with it's ability to integrate into other applications. **What do you dislike about AccessE11?** The overall lack of users in the United States. **What problems is AccessE11 solving and how is that benefiting you?** Providing a meaningful tracking system for citizen issues that unites various groups within the municipal organization. ## AccessE11 Discussions - [What is AccessE11 used for?](https://www.g2.com/discussions/what-is-accesse11-used-for) - [View AccessE11 pricing details and edition comparison](https://www.g2.com/products/accesse11/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A10%3A17+-0500&secure%5Bsession_id%5D=0d061e9b-49be-481e-b300-5a4463fd388a&secure%5Btoken%5D=1da3ff7784cb89d68f262ed0ca8eb601cb3df7558e6e1f8dd48c38e0902586da&format=llm_user) ## AccessE11 Features **Request Management** - Online Forms - Assignment - Ticket Workflow - Archiving **Surveying & Feedback** - Form Creation - Data Visualization - Idea Submissions **Usability** - Mobile App - Document Attachment - GIS Mapping - Two-Way Communication **Communications** - Multichannel Sync - Website Design **Reporting & Analytics** - Performance Metrics - Data Mapping - Trend Analysis **Administration** - Payment Processing - Reporting - Dashboards **System Management** - Security - System Monitoring ## Top AccessE11 Alternatives - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (333 reviews) - [Accela](https://www.g2.com/products/accela/reviews) - 3.9/5.0 (13 reviews) - [Qmarkets Impact-Driven Innovation Software](https://www.g2.com/products/qmarkets-impact-driven-innovation-software/reviews) - 4.5/5.0 (41 reviews)