AccessE11 Reviews & Product Details

We have used AccessE11 for about two years. We explored a number of comparable products are are happy to have proceeded with AccessE11.

We primarily wanted a system to track complaints and service requests, and have found the value of AccessE11 to be far beyond this. When features did not exist or functionality did not serve our purpose, AccessE11's team was extremely helpful in troubleshooting, or even more importantly, setting up integrations with other tools and platforms to ensure the functionalities worked for us to have this system as a central source of information.

Throughout roll-out, AccessE11 was extremely helpful for staff training and has always, even now, been extremely helpful and responsive to us. This was an important component for us as we eased into the system, having gone from no system/process to an online CRM platform. AccessE11 has proven to be extremely effective and has gotten the buy-in from frontline staff, which helps us use it day-to-day. This was part of our initial concern when exploring options that seemed to often times be too complicated or not user friendly. In the end, we are very happy to have gone with AccessE11. We use it's features, especially creating/updating cases on a daily-basis, and use the report functions daily.

The tool is extremely easy to use and is very cost-effective for small municipalities. The platform is able to serve our needs and then some, including for reporting to staff and council. The various features also allow us to ensure the system can be used efficiently and is not "an extra step" (ie: cases can be accepted via email, written, in a mobile app, via a form, etc.). Review collected by and hosted on G2.com.

N/A. When things arose that we found challenging, AccessE11's staff was always quick to assist us. Also, whenever something was not a feature, they advised as to where it is on their roadmap for development, or, worked with us on custom integrations. Review collected by and hosted on G2.com.

AccessE11 is a great tool for customer service for municipalities.

The Township of Georgian Bluffs has been a customer since 2021. Our experience with the software has been very positive with a little help from the staff at ForeAction. We were able to implement the tool quickly, and staff use it every day to track customer service inquiries and requests for service. We use the software organization-wide and it has improved our customer service interactions significantly.

We have seen a positive uptake from the community in using the tool. The webform is accessible and easy to use. You can customize the form to include specific questions and criteria. In our organization, we have replaced the by-law complaint form with AccessE11 and use it as a tool to track and manage Township-wide issues. Residents/visitors get instant confirmation that their inquiry has been received and they get email updates in real time when staff make updates to the case.

The system has numerous reporting capabilities which make reporting data to assist staff in making sound and community informed decisions to council.

We are in the process of exploring integration with other programs, and getting the most out of the many features the software has to offer.

On top of it all, the customer support team is very approachable and helpful! They are happy to provide training, answer any questions about the system's capability, and provide a hands-on approach to setting up your organization in the software.

If you are looking for a customer service and work order management system, look no further than AccessE11. Review collected by and hosted on G2.com.

There are no downsides to the software. However, we do look forward to future updates as the software team continues to optimize it! Review collected by and hosted on G2.com.

AccessE11 is a user friendly system that we use to service over 10,000 stakeholders on a daily basis. Ths system allows us to collect and track data that is used to solve real business problems! Review collected by and hosted on G2.com.

Not much to dislike. The software performs well and it is easy to use! Review collected by and hosted on G2.com.

The fact that I was able to customize this program myself and make it relevant to our agency's work is a testament to how easy it is to use. The fact that our solid waste, sanitation and park and recreation crews were able to use it with ease after training proves to me that AccessE11's program is intuitive, their training is meaningful and for those times I had questions, their support staff was responsive. I also found answers in their online knowledge base. Review collected by and hosted on G2.com.

There isn't anything that I dislike about this product. Review collected by and hosted on G2.com.

Access E11 is a simple, intuitive software that is easy for all staff to learn and use. Compared to other solutions, AccessE11 is affordable and the support is excellent. Review collected by and hosted on G2.com.

There is nothing to dislike about the software. The only minor downfall is that the app does not offer push notifications, but hopefully, this feature will be added. Review collected by and hosted on G2.com.

AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.

The implementation of the software went very smoothly. The AccessE11 team imported our open cases from the software we used to the AccessE11 service without a hitch. Review collected by and hosted on G2.com.

So far, we haven't found anything that we dislike. Review collected by and hosted on G2.com.

The email communication and app. Ensures that items are not dropped and that the communication loop is closed when work is completed Review collected by and hosted on G2.com.

No so much a dislike, but I am eager to app become even more functional and offer a customer side to the app Review collected by and hosted on G2.com.

E11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out! Review collected by and hosted on G2.com.

There's nothing I dislike about E11. We had trouble getting into it but that was on our end- you need everyone to be on board and excited about it. It took us a while to get to that place but we are into it now! Review collected by and hosted on G2.com.

We have been using this service for well over a year now and it has been a great tool at allowing us to oversee our resident issues and manage our team to provide better services more efficiently. Review collected by and hosted on G2.com.

No complaints! The program is user friendly and there are a lot of great resources out there to help anyone that is new to using it. Review collected by and hosted on G2.com.

Quick and simple to configure. Fast uptake by staff. Clear reporting. Responsive customer support. AccessE11 is an affordable solution that delivers what it promises. Review collected by and hosted on G2.com.

Works well. No issues. Currently determining where AccessE11 fits into our asset management strategy. Review collected by and hosted on G2.com.