We have used AccessE11 for about two years. We explored a number of comparable products are are happy to have proceeded with AccessE11. We primarily wanted a system to track complaints and service requests, and have found the value of AccessE11 to be far beyond this. When features did not exist or functionality did not serve our purpose, AccessE11's team was extremely helpful in troubleshooting, or even more importantly, setting up integrations with other tools and platforms to ensure the functionalities worked for us to have this system as a central source of information. Throughout roll-out, AccessE11 was extremely helpful for staff training and has always, even now, been extremely helpful and responsive to us. This was an important component for us as we eased into the system, having gone from no system/process to an online CRM platform. AccessE11 has proven to be extremely effective and has gotten the buy-in from frontline staff, which helps us use it day-to-day. This was part of our initial concern when exploring options that seemed to often times be too complicated or not user friendly. In the end, we are very happy to have gone with AccessE11. We use it's features, especially creating/updating cases on a daily-basis, and use the report functions daily. The tool is extremely easy to use and is very cost-effective for small municipalities. The platform is able to serve our needs and then some, including for reporting to staff and council. The various features also allow us to ensure the system can be used efficiently and is not "an extra step" (ie: cases can be accepted via email, written, in a mobile app, via a form, etc.).

AccessE11 is a great tool for customer service for municipalities. The Township of Georgian Bluffs has been a customer since 2021. Our experience with the software has been very positive with a little help from the staff at ForeAction. We were able to impliment the tool quickly, and staff use the it every day to track customer service inquiries and requests for service. We use the software organization-wide and it has improved our customer service interactions significantly. We have seen a postive uptake from the community in using the tool. The webform is accessible and easy to use. You can customize the form to include specific questions and criteria. In our organization, we have replaced the by-law complaint form with AccessE11 and use it as a tool to track and manage Township-wide issues. Residents/visitors get instant confirmation that their inquiry has been recieved and they get email updates in real time when staff make updates to the case. The system has numerous reporting capabilities which make reporting data to assist staff in making sound and community informed decisions to council. We are in the process of exploring integration with other programs, and getting the most out of the many features the software has to offer. On top of it all, the customer support team is very approachable and helpful! They are happy to provide training, answer any questions about the system's capability, and provide a hands on approach to setting up your organization in the software. If you are looking for a customer service and work order management system, look no further than AccessE11.

AccessE11 is a user friendly system that we use to service over 10,000 stakeholders on a daily basis. Ths system allows us to collect and track data that is used to solve real business problems!