AccessE11 is a great tool for customer service for municipalities. The Township of Georgian Bluffs has been a customer since 2021. Our experience with the software has been very positive with a little help from the staff at ForeAction. We were able to impliment the tool quickly, and staff use the it every day to track customer service inquiries and requests for service. We use the software organization-wide and it has improved our customer service interactions significantly. We have seen a postive uptake from the community in using the tool. The webform is accessible and easy to use. You can customize the form to include specific questions and criteria. In our organization, we have replaced the by-law complaint form with AccessE11 and use it as a tool to track and manage Township-wide issues. Residents/visitors get instant confirmation that their inquiry has been recieved and they get email updates in real time when staff make updates to the case. The system has numerous reporting capabilities which make reporting data to assist staff in making sound and community informed decisions to council. We are in the process of exploring integration with other programs, and getting the most out of the many features the software has to offer. On top of it all, the customer support team is very approachable and helpful! They are happy to provide training, answer any questions about the system's capability, and provide a hands on approach to setting up your organization in the software. If you are looking for a customer service and work order management system, look no further than AccessE11.

AccessE11 is a user friendly system that we use to service over 10,000 stakeholders on a daily basis. Ths system allows us to collect and track data that is used to solve real business problems!

Access E11 is a simple, intuitive software that is easy for all staff to learn and use. Compared to other solutions, AccessE11 is affordable and the support is excellent.