Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix.
Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate.
The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality.
Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.
Average Rating: 4.8/5.0
Total Reviews: 92
How Do G2 Users Rate Call Center Studio?
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Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
Who Is the Company Behind Call Center Studio?
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Seller: Call Center Studio
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Company Website:
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Year Founded: 2018
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HQ Location: Chicago, Illinois
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Twitter: @CCS4CX
174 Twitter followers
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LinkedIn® Page: www.linkedin.com
1,793 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Customer Support Executive, Consultant
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Top Industries: Telecommunications, Consumer Services
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Company Size: 63% Medium, 23% Small
What Do G2 Reviewers Say About Call Center Studio?
AI-generated summary from verified user reviews
Pros
- Users appreciate the user-friendly interface of Call Center Studio, enhancing confidence and efficiency in contact management.
- Users value the efficiency of Call Center Studio for streamlined call operations and improved team management.
- Users commend the easy setup of Call Center Studio, appreciating its seamless integration and efficient onboarding process.
- Users value the cloud-based flexibility and robust features of Call Center Studio, enhancing performance and efficiency.
- Users appreciate the seamless integrations of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation.
Cons
- Users note the need for improved complex reporting features, citing issues with flexibility and detail in the dashboard.
- Users find that the dashboard issues hinder flexibility and detail in reporting features of Call Center Studio.
- Users find the inadequate search functionality limits their ability to track and retrieve important information easily.
- Users experience integration issues when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis.
- Users find a lack of clarity in Call Center Studio's reporting features, limiting effective tracking and data export options.
What Are G2 Users Discussing About Call Center Studio?