Google Workspace Communication Tools Discussions

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I would like to have a duplicate account to separate teams

iwish you guys to add the extension for multiple browsers including firefox

I think a live chat integration would be great for most companies as it allows the problem to be resolved faster, apart from the fact that most people don't have the time to email or call the company.

as the campaign will be based on google sheet, can I do a sequence bulk email ? for example actually sending the follow up email to those who click / open my email after 1 / 2 days

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Read more

I noticed you recently added a video chat feature to Dialpad. Are there any other features you are working on to enhance the program?

There's an occasional glitch where my voice doesn't come through on outbound calls, or the user's voice doesn't come through on inbound calls. This has been pretty frustrating to me in the past.

Sometimes voicemails will go to my phone and not the app, so I have missed a few.

I am looking to use Dialpad more from my keyboard. Any shortcuts?

Like Google (Gmail) or Microsoft (Outlook), I'm hoping I can connect this tool in synch with my business email. In situation that you like to send full detail info to your customer like the SMS feature.

We can see where employees have incoming/outgoing calls; would love to be able to see the same data for texts for employees

I hope to link multiple customer contacts into 'groups' or 'channels' for easier access and better organization. Do they need to stay as individual contacts, or is there a way to link several customer records together in Dialpad?

I've not yet integrated my system to my CRM is there is a quick way to create client accounts or do i just need to do this as i call the clients? Also, will these be overwritten once I do connect it to my crm?

Like, if I wanted to 3-way with someone and then I wanted to add an additional person

Changing the profile picture on your profile and how to manage your calls and your stats

like put it in dark mood

I would like to hear some really good side apps that are very useful for other organizations which we might consider buying if it is a huge help. I always wondered what other people use to make their life easier.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

I would like. tohave Zendesk integrated that for every user created I have a new user in Zednesk.

Limitation in explore

When in zendesk chat you receive an audio alarm but this feature is not present in zendesk agent

We currently have thousands of customers and might consider implementing or deploying the Chat tools for certain inquiries. Should we offer this to a limited number of customers first, or what do you consider a best strategy to try it out?

We are a small company of 8-10 employees and i think its 30 per user. The agent said its' gonna be cheaper for a yealy plan. But its only going to be $5 cheaper per user. We're looking for something more cheaper.You have to consider that not all the users are big companies and having a 300 bill... Read more

I

We have about 5 operators on at a time and when using round-robin, fixed order, or longest idle calls kept being missed but simultaneous does not allow for a hold queue... does anyone struggle with this or have any suggestions?

Sometime the transcripts can work appropiated but not at a real time conversation.

Where I work, we usually dial numbers from businesses. By being able to customize how we want our contacts sorted, we would bring productivity up a notch.

There is a chat feature availble in the corner of the screen.

I need to know how to update to the latest updates.

I don't have any questions right now. I will contact gmelius support if i have any questions or if i need help with anything.

Question is easy: Basically how it has helped your organization on different aspects.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Why is the company so disconnected and disorganized?

If you embed some solution videos on the website that will help more zendesk users to find solutions regarding any problems. Because videos show the actual steps for the services we are looking for.

I need to review every function and formula so that I can build better reports.

On ServiceNow, we can split up tickets based on the team a user sent the ticket to - for example, our product team versus our infrastructure team. Can this be done?

While I've to downgrade an user from "Staff" to "Contributor", it forces me to reassign all the tickets to other first, however, there are a lot of tickets, I can only select at most 30 tickets at once for reassignment. There is no way to select all tickets at once. I've to done multiple times.

I deal with lots of projects and a lot of tasks. any suggested training?