Google Workspace Communication Tools Discussions

Download a multi-features solution MailsDaddy OST to PST Converter Tool. Using this advanced solution users can quickly convert multiple OST files into PST format without any alteration. Here users can also migrate a heavy offline OST file into small Outlook PSTs. It facilitates users to easily... Read more

So with my account, I have sometimes had to call different states and different area codes and I can not find a way to use the phone number I have used before so I can use the same area code.

Google provides better security to users’ emails and other data. But still, it is your responsibility to keep your data secure from future mishaps such as virus attacks, accidental data loss, etc. Executing the G Suite email backup task could be complex utilizing the manual method. Moreover, it... Read more

Are you struggling with Google Workspace to Office 365 migration? If yes, you must read this post till the end. First of all, let me tell you this manual method can transfer emails, contacts, calendars, and rules only. For Google Workspace Drive content migration, you need to perform a separate... Read more

Recently, I was searching for an effective solution to backup the entire Google Workspace Data (formally known as G Suite) then I landed on an amazing Google Workspace Backup Software that allowed me to backup the entire G Suite applications data. It securely allows me to save Google Drive,... Read more

If we already have content on a FAQ page on our website, but in a different language, what would be the best way to integrate that into Zendesk Guide (help center)? Is there any really effective alternative to translating and adding each article, one by one?

Sometimes we are out of the office and we need an automated system to answer on our behalf, we need the auto-answer option for such cases.

i.e. when getting an "internal errors - SASO has been contacted" page.

When you your organization first started using it and there after?

fgsd ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍

Not any.

We get spam chats and then the user rates the chat bad. It would be nice to delete these types of ratings as they skew our numbers and they are not a valid "bad" rating.

How long have you been in the industry? I would like to know

Serian el complemento perfecto para una sola plataforma, tener que contratar dos servicios aparte, y ademas sunshine para poder utilizar la parte de mensajeria, hace que su flujo de trabajo capte menos empresas.

Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

Which are the best practices when creating or customizing the triggers?

I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.

I am used to writing emojis and emoticons with the keyboard, it saves a lot of time. But when I talk to a customer over the chat, I have to go and use the emoji menu, instead of the regular format starting with ":", are they going to be implemented for a faster use?

When will you allow us to track metrics for "messaging" such as missed chats?

Nothing to describe.

Is it possible for contact form submission information (submitted by customers/end users) to be directly updated in the end user's Zendesk profile? For example, if a contact form submission comes in and the end-user submits their phone number, we have to manually enter this information into... Read more

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

I would love to rely on it more but it's too buggy

If you use the Collavate Business/Team plan, you can request document approval from an external domain user, and the recipient can receive the approval document via e-mail and view and approve/reject the document without logging in or purchasing an additional license.

Everything you work on in Collavate is saved in your Google Drive, and you can rest assured that no information is left on Collavate except for the following information which is used for displaying the organization chart. – Unique ID, email address, user’s organization, last name, first name,... Read more

1. If you are using Collavate web app: Click the [Process] menu on the left side of the Collavate main screen. After clicking the [Start Process] button at the top right, you can upload a file from your computer or Google Drive, or you can create an approval workflow using a template. After... Read more

This is an image of my left hand pane in Gmail - https://i.imgur.com/5B88ko6.png - I like to drag emails from the list into folders, it's quick and easy. Recently, the Gmelius boards and Shared Conversations appeared in a separate section in this... Read more

As stated in a flaw, I have noticed that Dialpad will sometimes disconnect the mic functionality while reading it is still connected. If this is a known bug, is there a goal to fix it? If it is something on my end, what can I do to ensure it doesn't happen aside from restarting to software?... Read more

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?