The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. Review collected by and hosted on G2.com.

Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. Review collected by and hosted on G2.com.