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Curtis N.

Database & Systems Administrator

Mid-Market (51-1000 emp.)

4/27/2021

"Simple yet Powerful Helpdesk software"

5/5

What do you like best about Jitbit Helpdesk?

The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. Review collected by and hosted on G2.com.

Jitbit Helpdesk Reviews & Product Details

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Seller

Jitbit Software

Languages Supported

Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Italian, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish

Product Description

Super friendly helpdesk ticketing system, offered both as a cloud-based solutin and on-premise version

Overview by

Alex Yumashev (CEO/Founder Jitbit)

Pricing

Pricing provided by Jitbit Helpdesk.

SaaS (hosted)

$24

Small

$1,199

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service - AC

View All Alternatives

Jitbit Helpdesk Integrations

(1)

Integration information sourced from real user reviews.

Jitbit Helpdesk Media

Jitbit Helpdesk

Jitbit Helpdesk Reviews (50)

G2 reviews are authentic and verified.

Here's how.

Luis M.

Head of Operations

Mid-Market (51-1000 emp.)

7/11/2025

"Excellent Ticketing Tool for all Industry types"

5/5

What do you like best about Jitbit Helpdesk?

User-friendly, ability to set it up in Dark Mode, Easy to integrate to other applications through its extensive API, Real-Time and Historical Reports. We use it daily with various customers. It was easy to implement and has lots of useful features. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

None so far, we've been using it for the last 4 years. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We support Billing Customer interactions for the Health Care industry, we use Jitbit to log all tasks pertaining to the interactions we have with patients that require follow-up after having interacted through phone calls or emails. It helps us keep track of things and make sure nothing falls through the cracks. Review collected by and hosted on G2.com.

Kat S.

IT Systems Analyst III

Mid-Market (51-1000 emp.)

10/3/2024

"JitBit is awesome for a smaller business"

4.5/5

What do you like best about Jitbit Helpdesk?

Analytics, customization of ticketing system Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Old school design, less features than the more expensive vendors out there, scalability Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/10/2021

"Simple Yet Effective"

3.5/5

What do you like best about Jitbit Helpdesk?

Jitbit allows you to provide quick and practical support through the use of canned responses, effective knowledge base tools, ticket routing, as well company branding. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

The mobile helpdesk app never quite worked as well as the web platform. This can be useful in a pinch, but I prefer to use the web browser for all ticketing needs. Review collected by and hosted on G2.com.

Verified User in Civil Engineering

Mid-Market (51-1000 emp.)

9/3/2021

"Helpful tool"

4.5/5

What do you like best about Jitbit Helpdesk?

It makes it so easy to troubleshoot things at the company Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

There is nothing to dislike about this software Review collected by and hosted on G2.com.

Anastasia B.

Marketing Specialist

Mid-Market (51-1000 emp.)

9/21/2020

"Nice ticketing app"

5/5

What do you like best about Jitbit Helpdesk?

We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

The chat notifications on the mobile app can be 10-20 seconds late Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

Public-facing helpdesk for customers. Finding the previous conversation with the customer is really easy Review collected by and hosted on G2.com.

Lisa M.

customer service representative

Enterprise (> 1000 emp.)

8/12/2019

"I learn something new everyday."

3/5

What do you like best about Jitbit Helpdesk?

I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

My recommendation to others using the Jitbit Helpdesk program would be to be patient and make sure you go through everything correctly the first time so you can develop good working skills as well as a good relationship with the program. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

I've realized that it Jitbit helps me take care of the customers with ease and very very few problems and my customers seem to be a little happier. The ticketing helps as well. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/19/2019

"Easy to setup and use. Powerfull enough to handle anything I throw at it."

4/5

What do you like best about Jitbit Helpdesk?

Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. Review collected by and hosted on G2.com.

Verified User in Government Administration

Mid-Market (51-1000 emp.)

4/2/2019

"Great for smaller to mid-size IT operation"

4/5

What do you like best about Jitbit Helpdesk?

The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

Definitely recommended. However, consider this strictly as a helpdesk tool. Jitbit doesn't have bells and whistles like its larger competition (think landesk) that allows software deployment, remote desktop etc. It serves us well in the capacity of organizing helpdesk tickets. We know we have live chat capability but we decided not to use it in our setting. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We are internally using Jitbit to create and manage helpdesk tickets. Our call volume has drop significantly and implementation was a breeze. Good support, straight forward product and worth every penny. Review collected by and hosted on G2.com.

Linda J.

Customer Service Representative

Restaurants

Mid-Market (51-1000 emp.)

3/15/2019

""Astounding""

5/5

What do you like best about Jitbit Helpdesk?

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

The Jitbit helpdesk arrangement is an extraordinary arrangement whether you have 1 or numerous specialists dealing with various classifications of issues. Too we have executed extra depts. to use the framework as the ticketing and the email warnings are incredible resources for this instrument. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

At first, we were searching for a ticketing framework for our interior innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer supporters to get help and set up uncommon accumulations and suggestions. Review collected by and hosted on G2.com.

Grey G.

Chief Technology Officer

Mid-Market (51-1000 emp.)

3/15/2019

""JitBit Helpdesk is G00D!""

5/5

What do you like best about Jitbit Helpdesk?

We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

Pull out all the stops! I believe it's very justified, despite all the trouble to do the free preliminary. In general, we regularly avoid cloud items and like to run with on premises arrangements, so's what we've finished with Jitbit also. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

At first, we were searching for a ticketing framework for our inside innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer benefactors to get help and set up unique accumulations and suggestions. Review collected by and hosted on G2.com.