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UserTesting

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4.5 out of 5 stars
1,840 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

1378
390
50
11
11

UserTesting Reviews

Review Filters
Profile Name
Star Rating
1378
390
50
11
11
Radhika R.
RR
Radhika R.
01/27/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Fast, Genuine User Feedback That Removes Guesswork

|UserTesting
UserTesting makes it really easy to understand what real users think and feel while using a product. What I like is how quickly you can get genuine feedback by watching users interact with your product and hearing their thoughts in real time. It removes a lot of guesswork from decision-making. Instead of assuming what users want, you actually see where they struggle or what they like. This helps improve designs, flows and features with more confidence and saves time that would otherwise go into back and forth discussions.
Naman M.
NM
Naman M.
01/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Quick turnaround and high quality candidates

|User Interviews
Recruiting is extremely easy with UserInterviews. The candidates are of high quality. You can define the profile of candidates you are looking for, in good details. It is seamless to schedule interviews once you connect your calendar and rewards are automatically sent out.
Khalil G.
KG
Khalil G.
Research, Communication & Publishing Agency Owner | Executive Coach
01/22/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Unpaid research participation – No effective participant protection

|User Interviews
Truly, there is nothing I like about a platform that allows its dishonest clients - researchers - to exploit participants and collect insights for free, as attendance and completion are determined solely at the researcher’s discretion. Sincerely.

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HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007