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UserTesting

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1,840 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

1378
390
50
11
11

UserTesting Reviews

Review Filters
Profile Name
Star Rating
1378
390
50
11
11
Nihal G.
NG
Nihal G.
12/10/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Clear Instructions and Timely Payments Make It Stand Out

Instructions are very clear and timely payments.
Thereza Marie E.
TE
Thereza Marie E.
Learning & Development - Corporate Trainer
12/09/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Versatile Testing Platform with Flexible Device Support

I like that UserTesting provides variety of test types; websites, prototypes, mobile apps, surveys and office platforms. The tests can also be completed in any device.
Osvaldo B.
OB
Osvaldo B.
Specialista tecnico presso Famiglia Savonese
12/09/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Reliable Platform with Excellent Support and Simple Interface

I joined the User Interviews panel a few months ago to earn some extra income, and I can say that I have found it to be a reliable and well-functioning platform. The interface is straightforward and user-friendly, and customer support is very efficient. I have participated in several interviews, and when I needed assistance adjusting my camera and microphone settings, they promptly called me from the USA to help. I check the dashboard daily to see if there are new offers that match my profile, but whenever they need my participation, they also reach out to me via email. While the platform doesn't have a lot of features, it provides everything necessary to complete tasks without confusion. I was able to integrate my camera and microphone easily, and whenever I needed help, I received the support required. I believe this company is moving in the right direction, and I hope that in the future, users will benefit from even more improvements while maintaining the platform's simplicity. I hope that in the next future, the implementation could be even better than now.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007