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UserTesting

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1,838 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

1379
388
50
11
10

UserTesting Reviews

Review Filters
Profile Name
Star Rating
1379
388
50
11
10
Robert K.
RK
Robert K.
Sales And Marketing Specialist with expertise in sales strategy and customer relationships.Dental Implant Technology Cosmetic Dentistry
02/17/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Efficient and Rewarding, Yet Needs Interface Improvements

I like the speed of User Interviews. I appreciate the surveys that are selected and the amount of money that I’m paid for my time. It helps with expanding my knowledge, and allows me to impart knowledge and get a few dollars on the side. I also find the setup to be reasonably simple.
Robert K.
RK
Robert K.
Sales And Marketing Specialist with expertise in sales strategy and customer relationships.Dental Implant Technology Cosmetic Dentistry
02/07/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Frustrating Experience with UserTesting

The initial setup of UserTesting was easy.
Maggie T.
MT
Maggie T.
Market Research Manager at Mod Op
01/27/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy and convenient

We have been recruiting participants for market research the old-school way for years. Post-pandemic this has become increasingly challenging. My first project with User Interviews was for a niche B2B recruit and I was able to source all participants within 3 business days. I was blown away!

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007