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UserTesting

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792 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

540
211
32
7
2

UserTesting Reviews

Review Filters
Profile Name
Star Rating
540
211
32
7
2
Nihal G.
NG
Nihal G.
12/10/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Clear Instructions and Timely Payments Make It Stand Out

Instructions are very clear and timely payments.
Thereza Marie E.
TE
Thereza Marie E.
Learning & Development - Corporate Trainer
12/09/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Versatile Testing Platform with Flexible Device Support

I like that UserTesting provides variety of test types; websites, prototypes, mobile apps, surveys and office platforms. The tests can also be completed in any device.
Shivani B.
SB
Shivani B.
Student at Government degree college
11/26/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Access Frustrations, Promising Platform

I use UserTesting because the platform values human opinions over AI-generated content, which I find meaningful. Their website boasts smooth animations and an intuitive user interface, enhancing my experience even though they currently don't offer a dedicated app for participants from India. I appreciate the platform's transparency; they promptly inform whether new participants can join, which saves time and prevents unnecessary waiting. Additionally, I am aware from online forums about the potential to earn well through participating in studies on UserTesting, which motivates my desire to get involved. Despite the issues with logging in, accessing the user interface via a Chrome browser is a seamless experience.

About

Contact

HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007