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UserTesting

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4.4 out of 5 stars
792 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.4
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

540
211
32
7
2

UserTesting Reviews

Review Filters
Profile Name
Star Rating
540
211
32
7
2
DC
Danny C.
11/18/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great for Panel Sampling, Needs Improvement in In-App Coding

|UserTesting
I really appreciate UserTesting for its ability to allow me to listen to audio and watch videos while coding the transcript simultaneously. This feature facilitates a seamless flow in reviewing research and brings a degree of efficiency to my work. Moreover, I find immense value in UserTesting’s panel sampling and recruitment features. These functionalities greatly enhance my process of gathering qualitative market insights and user feedback, which is crucial for the validation of designs and product bets.
Verified User in Financial Services
IF
Verified User in Financial Services
11/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Positive experience of recently returning to UserTesting

|UserTesting
Good quality system with most of the features you'd expect from a market leader. Reasonably easy to use. Continuous improvement of the software (e.g. recent AI offering). Good support when you need it.
Ryan .
R
Ryan .
11/11/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Usability Testing with Instant Insights

|UserTesting
I really appreciate UserTesting for its ability to provide valuable insights from people outside of our organization, which helps in understanding consumer sentiment effectively. The feature that allows me to build surveys easily is something I find incredibly useful, as it streamlines the process of gathering user feedback. Additionally, the unmoderated reviews are a standout feature for me, providing genuine and uninterrupted consumer responses. The process of setting up UserTesting is straightforward and uncomplicated, making the initial use seamless and efficient.

About

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HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007