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UserTesting

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4.5 out of 5 stars
1,838 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

1379
388
50
11
10

UserTesting Reviews

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Profile Name
Star Rating
1379
388
50
11
10
Ryan .
R
Ryan .
11/11/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Usability Testing with Instant Insights

|UserTesting
I really appreciate UserTesting for its ability to provide valuable insights from people outside of our organization, which helps in understanding consumer sentiment effectively. The feature that allows me to build surveys easily is something I find incredibly useful, as it streamlines the process of gathering user feedback. Additionally, the unmoderated reviews are a standout feature for me, providing genuine and uninterrupted consumer responses. The process of setting up UserTesting is straightforward and uncomplicated, making the initial use seamless and efficient.
Kelly J.
KJ
Kelly J.
11/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Effortless Participant Recruitment and Seamless Panel Management

|UserTesting
We can host our own panel in UserTesting with our customers, without the hassles of manual maintenance. If we want to, we can also easily reach out to the public panel - it's easy to fill research studies with participants. The team at UserTesting have also been great, from implementation right through to regular catch ups on feature updates and general questions.
Beebrak G.
BG
Beebrak G.
10/30/2025
Validated Reviewer
Review source: Organic

Flexible Yet Costly Tool for Audience Research

|User Interviews
I find the setup process of User Interviews to be quite straightforward due to its simple and intuitive UI, making the initial stages non-problematic and efficient. The platform addresses a significant challenge for us by enabling access to a larger target audience beyond our existing customer base, which helps us validate our market insights more comprehensively. I particularly value the screener surveys feature that allows demographic, psychographic, and firmographic flexibility, enabling us to filter participants efficiently and ensuring they fit well with our research criteria. This level of flexibility and the ability to reach a diverse and extensive audience make User Interviews an asset for comprehensive market research.

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HQ Location:
San Francisco, CA

Social

@usertesting

What is UserTesting?

UserTesting enables organizations to craft exceptional customer experiences through fast, actionable human insights. With the world’s strongest participant network, comprehensive feedback solutions, AI-powered analysis, expert services, and seamless integrations, we help teams collect, analyze, and embed feedback directly into their workflows—accelerating smarter decision-making. Built for enterprise teams, our Human Insight Engine integrates feedback at every stage—from ideation to launch—helping organizations validate ideas, co-innovate at scale, and deliver better products and experiences, faster. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting delivers measurable outcomes that fuel innovation, reduce risk, and drive growth.

Details

Year Founded
2007