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Sprinklr

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2,185 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 2 categories
Grid® leader
Serving customers since
2009

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Sprinklr Reviews

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189
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30
Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
06/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Robust Analytics & AI with an Intuitive, Always-Improving Advocacy Platform

The analytics are very robust, as are the AI features and overall functionality. I also like the advocacy platform — it's easy to use and is constantly updated to improve usability and make the platform function better.
Verified User in Entertainment
UE
Verified User in Entertainment
06/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

AI-Powered Summaries Simplify Conversation Analysis

The most helpful feature is definitely AI, because it simplifies the analysis process and quickly summarizes the most relevant insights from conversations.
Yukti A.
YA
Yukti A.
06/30/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

I think it is a good platform to handle all the other paid dashboards at one place

We can have multiple data sets and data related to paid and organic performance and there are plenty of metrics to measure the performance of our campaigns.

About

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HQ Location:
New York

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@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM