Sprinklr has the ability to tackle any and all of my social media needs. Everything from social listening, publishing, reporting, community management, customer care and measurement - Sprinklr can do it.

Making data-driven decisions is essential to how we understand clients, respond to the market, and prioritize action. One of the clearest real-time signals available to support those decisions is social media - but to create value from that signal, we need to see it clearly. That meant moving beyond fragmented tools and disconnected data so we could better understand what clients are saying, how content is performing, and where new opportunities are emerging. We found that solution in Sprinklr. With Sprinklr, we’re creating a connected social engine for CIBC. It’s already allowed us to replace four separate solutions, enabling publishing, engagement and social listening to happen all in one place. This gives us a stronger foundation to understand what clients are saying and what it means for our business. One of the biggest advantages has been how quickly we can turn data into insight. Sprinklr helps us synthesize large volumes of social data, surface what matters most, and track our Social Reputation Score more effectively. That gives us a faster, clearer view of brand health in real time.

Sprinklr Social and Sprinklr services played a key role in enabling an excellent customer experience for large-scale, transformative digital products such as the Maruti Suzuki App and the EV Charging App. The platform’s offerings helped us streamline customer support operations by leveraging case management solutions, live chat capabilities, and insights that made it easier to identify customer pain points. Overall, the platform has been valuable in improving customer sentiment toward our digital solutions, boosting app ratings, and resolving customer issues before they escalate.