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Sprinklr

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2,199 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 3 categories
Grid® leader
Serving customers since
2009

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Sprinklr Reviews

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30
Verified User
G
Verified User
09/01/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive Interface, Needs Justification for Cost

I've used Sprinklr Service a couple of times, and I appreciate how it helps to consolidate all the different social and agent platforms. It's a really nice consolidated point compared to receiving things through piecemeal or using cheaper platforms we had before. I found it quite nice that it creates an all-in-one triage and managing system for us, helping to identify priority areas and manage KPIs more easily than our previous methods. I love the intuitive platform and the simple GUI it provides for our agents, which makes it easier for them to navigate and definitely speeds up the learning curve. Overall, I've been enjoying the experience so far.
Verified User in Utilities
UU
Verified User in Utilities
09/01/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Robust Integrations and In-House Power, but UI/UX Could Be More User-Friendly

The most helpful features are how robust it is. How much you are able to integrate within the platform and do in-house.
सरीफ छोरा K.
सK
सरीफ छोरा K.
Content Creator and Researcher For Brands and Startups For Maruti Suzuki India Limited. |Content Writer✍️ |💯 Copywriter |Digital Marketing and Social Media Work |Digital Advertisement.
09/01/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Powerful Brand Advertising with Seamless Post Scheduling

I use Sprinklr Service for our brand advertising and find that it helps people know everything about our brand. I like that all services are best with Sprinklr Service. I find it very well working, especially enjoying the post scheduling feature. The post schedule is the best option because I can update the schedule when I'm free, ensuring posts go viral at the right time. The initial setup was also very easy for us to handle.

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HQ Location:
New York

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@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM