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Sprinklr

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2,185 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 2 categories
Grid® leader
Serving customers since
2009

Sprinklr Solutions

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Sprinklr Reviews

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Shafat Z.
SZ
Shafat Z.
07/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Insightful Analytics That Strengthen Customer Care

Insight and helps us with the analytices of the customer care
Asrul R.
AR
Asrul R.
CX Solution Specialist (Sprinklr, Emplifi & Khoros Care) | Customer Experience, Insights & Automation | Platform Lead
07/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Customizable Rules Engine and Regex Detection for Proactive Outage Alerts

It offers a fully customizable rules engine that precisely delivers my required business outcomes. The ability to implement custom fields and custom macros opens up opportunities to analyze our data through an extremely specific lens. The most impactful discovery has been leveraging message-level regex keyword detection. This capability allows us to detect early outages and system issues automatically, long before a case even lands with a live agent for verification.
Pooja P.
PP
Pooja P.
07/03/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Sprinklr Service: Enhancing CRM and Competitor Analysis

I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great.

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HQ Location:
New York

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@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM