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Sprinklr

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2,199 reviews
  • 4 profiles
  • 29 categories
Average star rating
4.2
#1 in 3 categories
Grid® leader
Serving customers since
2009

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Sprinklr Reviews

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Komal S.
KS
Komal S.
07/29/2026
Validated Reviewer
Review source: Organic

Powerful Analytics, Challenging Interface

I use Sprinklr Social for building social media listening reports and dashboards, which allows me to track trends in the market, look at metrics, and track KOLs and sentiment.
DH
Donna H.
07/23/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Sprinklr’s Content Library Makes Posting Fast and Easy Anywhere

We absolutely love how there is a CONTENT library for quick posts! We can either use our desk top computers in the office or our own handheld phones with ease of posting either way!
Verified User in Telecommunications
IT
Verified User in Telecommunications
07/22/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI

The platform has countless possibilities. It lets you set up customer service operations in a gradual, yet still omnichannel, way. It works well for both the customer and agent experience, since contacts from multiple channels are handled in one place. Sprinklr has a lot of integrations to choose from, which helps with the constant need to expand support coverage. The UI is highly customizable, which is great for agents. Sprinklr also offers many AI capabilities, including chatbot, voice bot, and AI agent modules. These modules are still being developed, with new features added in every release.

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HQ Location:
New York

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@Sprinklr

What is Sprinklr?

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,400 valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Sprinklr’s value to the enterprise is simple: We un-silo teams to make customers happier.

Details

Year Founded
2009
Ownership
NYSE: CXM