Products

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Verint Engagement Orchestration provides a holistic method for integrating customer interactions across an entire organization to eliminate silos and accelerate ROI. You have many channels and need to deliver one experience. We make it simple for customers to start a conversation in one channel and then seamlessly switch to another one and continue from there. Even if a new agent picks up the interaction, the customer won’t have to repeat themselves. Agents have all the information they need a

Cloud Workforce Engagement Solutions is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Verint’s award-winning intelligent virtual assistants and enterprise chatbots boost brand loyalty, glean business-changing insights and drive sustainable ROI.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Verint Predictive Experience can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them.

Verint cyber security is a platform leverages machine learning and behavioral analytics.

Verint CX Automation is an AI-powered platform designed to enhance customer experience by automating interactions and augmenting human agent workflows. By integrating advanced bots and analytics, it enables organizations to increase efficiency, reduce operational costs, and deliver personalized customer engagements across various channels. Key Features and Functionality: - AI-Powered Bots: Verint offers a suite of specialized bots, including: - Coaching Bots: Provide real-time, non-disruptive

Verint Knowledge Management uses patented artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

The power of Verint Customer Engagement Solutions. The flexibility of Telligent Community. We’ve brought them together into Verint Community – a flexible, online community and forums platform that can help transform customer and employee engagement, support, and web self-service.

Qudini provides innovative technology that enables brands to transform their in-store Customer Experience.

Verint Copilot Bots automate agent workflows in real time to reduce manual effort and support more efficient customer interactions. Each Copilot Bot focuses on automating a specific task to reduce agent workload. The Copilot Bots include: Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. These bots help preserve context across handoffs, surface summarized knowledge, provide real-time coaching, automate after-call work, and complete customer tra

Back-Office Workforce Management suite of solutions helps improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital.

With Verint Automated Quality Management, you can automate the entire quality management process, from scoring evaluations to assigning coaching.

Verint Engagement Data Hub is a comprehensive solution designed to capture, normalize, and manage interaction data across various communication channels within an organization. By consolidating data from voice calls, digital interactions, and collaboration platforms into a unified hub, EDM enables businesses to gain a cohesive view of customer engagements, facilitating enhanced decision-making and operational efficiency. Key Features and Functionality: - Enterprise-wide Interaction Data Hu

Verint Da Vinci™ AI-Powered Bots Verint Da Vinci AI-Powered Bots maximize impact by injecting AI directly into business workflows, putting AI at agents’ fingertips. Our open approach to AI future proofs your investment as technology rapidly evolves.

Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% averag

Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

Backup Exec is one integrated product that protects virtual and physical environments, simplifies both backup and disaster recovery, and offers unmatched recovery capabilities