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Verint Appointment and Queuing Software Reviews & Product Details

Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your omnichannel strategy and engage customers seamlessly online, via social media and your physical stores. With a variety of appointment scheduling, queue management, event booking, task management, and data analytics features, Verint Retail Choreography is the go-to tool you need to manage all in-branch and online customer activities while getting the most out of your employees. Enterprise retail and banking organizations have experienced significant improvements with Verint Retail Choreography. Results include: • 62% walkout reduction • 60% increase in follow-up bookings • 33% average transaction value increase • 10% increase in overall store conversion

Seller

Verint

Discussions

Verint Appointment and Queuing Software Community

Languages Supported

Arabic, Danish, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Qudini provides innovative technology that enables brands to transform their in-store Customer Experience.

Overview by

Chloe Johns

Pricing

Pricing provided by Verint Appointment and Queuing Software.

Enterprise Rates

Per Year

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Verint Appointment and Queuing Software Media

Verint Appointment and Queuing Software Demo - Appointment Software - Colleague interfaces

Qudini by Verint's store associate appointment scheduling calendar interfaces on desktop, tablet and smartphone.

Verint Appointment and Queuing Software Demo - Appointment Software - Customer Interfaces

Qudini by Verint's consumer online booking interface and example email communication.

Verint Appointment and Queuing Software Demo - Queue Management Software - Colleague interfaces

Qudini by Verint's store associate walk-in queue management interfaces on desktop and smartphone (they also have a tablet interface)

Verint Appointment and Queuing Software Demo - Smartphone Queue Updates

Walk-in customers can receive SMS updates about their queue position and wait time. Customers can access a weblink to see their position countdown.

Verint Appointment and Queuing Software Demo - Kiosk Interface

Qudini by Verint's check-in kiosk is available on any commercially available IOS or android device to enable your customers to join the queue or check-in for appointments or events from touch-screen displays in-store. The company provides advice on the best hardware to use.

Verint Appointment and Queuing Software Demo - TV Display

Qudini by Verint's TV app can be used to display the queue of waiting customers alongside customers with upcoming appointments on any TV hardware you already have.

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Priyanshi P.

AWS associate-Cloud Infrastructure Engineer

Small-Business (50 or fewer emp.)

12/17/2021

"Review Quadini"

5/5

What do you like best about Verint Appointment and Queuing Software?

Easy integration with other software and services Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

detail security and patch updates of qudini Review collected by and hosted on G2.com.

Luke S.

Senior Ecommerce Manager, UK & ROI

Enterprise (> 1000 emp.)

9/27/2021

"Flexible, quick to market, great support."

5/5

What do you like best about Verint Appointment and Queuing Software?

Easy to integrate, quick to market, flexible with new features and nuances that we required as a business - and with great support all the way through. Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

I didn't find anything about Qudini that I disliked, I think it took me a little while to become accustomed to all of the new dashboard/interface, but I think this is the same for any new system you start using and quickly picked it up. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

12/14/2021

"Qudini really knows how to do appointment software"

4.5/5

What do you like best about Verint Appointment and Queuing Software?

Loved how easy it was to set up and integrate the software into our existing website. Customers have complimented us on how nice and clean the functionality is on our existing site. Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

It ended up being more expensive than we expected. We had some trouble talking to a sales rep when we first inquired about Qudini's product. The pricing structure was confusing. Review collected by and hosted on G2.com.

Alex W.

Retail Director - UK/Ireland

11/15/2021

"Enhances our website"

4/5

What do you like best about Verint Appointment and Queuing Software?

The flexibility of the options available, the customer-friendly appearance, and the way Qudini enhances our website's professionalism. Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

Sometimes the "computer says no", but we usually find a way around it, or they develop something that can fix it! Review collected by and hosted on G2.com.

Sarah E.

Digital Innovation & Omni Channel Lead

Mid-Market (51-1000 emp.)

2/12/2021

"Solid software with innovative team"

5/5

What do you like best about Verint Appointment and Queuing Software?

We have used the Qudini software for appointment booking for a number of years in our Brown Thomas and Arnotts department stores; primarily for our Beauty Halls which drove our appointment booking numbers by up to 50% in some brands.

Over the past year, we have scaled at pace with the support of the Qudini team to personal shopping appointments, virtual appointments in every area of our business, virtual queuing when stores reopened, drive-through Click & Collect, remote Click & Collect among other initiatives.

Our work with Qudini has allowed us to provide our customers with COVID-friendly ways of continuing to shop with us both while stores were open and closed.

The iPad app is simple and easy to use and once trained, our team members have had no issues as the bookings are highly configurable to suit the needs of the service.

The team at Qudini are super responsive and are a pleasure to work with at all times. As a direct result of the amazing work we have done with Qudini, our sister company Selfridge's in the UK, has also on-boarded them. Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

I look forward to scaling our offering with them in the coming months to include paid-for features and events which is in their immediate roadmap. Review collected by and hosted on G2.com.

Recommendations to others considering Verint Appointment and Queuing Software:

Using full sized iPads and rollout

Steady WiFi connection Review collected by and hosted on G2.com.

What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?

Qudini gave us the opportunity to offer drive-through and remote Click & Collect through their software, which previously was always cost prohibitive due to the amount of development required to our ecommerce checkouts. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/18/2021

"Really useful tool to understand your cx base"

4/5

What do you like best about Verint Appointment and Queuing Software?

Managing queue and customer's expectations Review collected by and hosted on G2.com.

What do you dislike about Verint Appointment and Queuing Software?

The fact that it's unpredictable as sometimes it doesn't register the entry and gives data which you disagree with. I'm sure there should be some technical details behind that, but we in the store are unaware of that Review collected by and hosted on G2.com.