# Verint Appointment and Queuing Software Reviews **Vendor:** Verint **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Verint Appointment and Queuing Software Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your omnichannel strategy and engage customers seamlessly online, via social media and your physical stores. With a variety of appointment scheduling, queue management, event booking, task management, and data analytics features, Verint Retail Choreography is the go-to tool you need to manage all in-branch and online customer activities while getting the most out of your employees. Enterprise retail and banking organizations have experienced significant improvements with Verint Retail Choreography. Results include: • 62% walkout reduction • 60% increase in follow-up bookings • 33% average transaction value increase • 10% increase in overall store conversion ## Verint Appointment and Queuing Software Reviews ### 1. Review Quadini **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanshi P. | AWS associate-Cloud Infrastructure Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Verint Appointment and Queuing Software?** Easy integration with other software and services **What do you dislike about Verint Appointment and Queuing Software?** detail security and patch updates of qudini **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** In a pandemic, easily manging and scheduling meeting or videocall with Qudini ### 2. Flexible, quick to market, great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Senior Ecommerce Manager, UK & ROI, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Verint Appointment and Queuing Software?** Easy to integrate, quick to market, flexible with new features and nuances that we required as a business - and with great support all the way through. **What do you dislike about Verint Appointment and Queuing Software?** I didn't find anything about Qudini that I disliked, I think it took me a little while to become accustomed to all of the new dashboard/interface, but I think this is the same for any new system you start using and quickly picked it up. **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Qudini allows us to be much more flexible with the resource planning we have and the nuances as a business that we found difficult to solve with a previous provider. ### 3. Qudini really knows how to do appointment software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Verint Appointment and Queuing Software?** Loved how easy it was to set up and integrate the software into our existing website. Customers have complimented us on how nice and clean the functionality is on our existing site. **What do you dislike about Verint Appointment and Queuing Software?** It ended up being more expensive than we expected. We had some trouble talking to a sales rep when we first inquired about Qudini's product. The pricing structure was confusing. **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Was able to get our customers to set up a schedule for our business and be able to organize it in a way that has increased efficiency. This has helped us increase performance and made us more organized. ### 4. Enhances our website **Rating:** 4.0/5.0 stars **Reviewed by:** Alex W. | Retail Director - UK/Ireland **Reviewed Date:** November 15, 2021 **What do you like best about Verint Appointment and Queuing Software?** The flexibility of the options available, the customer-friendly appearance, and the way Qudini enhances our website's professionalism. **What do you dislike about Verint Appointment and Queuing Software?** Sometimes the "computer says no", but we usually find a way around it, or they develop something that can fix it! **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Virtual appointments with our stores teams across our brands. We have seen increased bookings versus what we had before. ### 5. Solid software with innovative team **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah E. | Digital Innovation & Omni Channel Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Verint Appointment and Queuing Software?** We have used the Qudini software for appointment booking for a number of years in our Brown Thomas and Arnotts department stores; primarily for our Beauty Halls which drove our appointment booking numbers by up to 50% in some brands. Over the past year, we have scaled at pace with the support of the Qudini team to personal shopping appointments, virtual appointments in every area of our business, virtual queuing when stores reopened, drive-through Click & Collect, remote Click & Collect among other initiatives. Our work with Qudini has allowed us to provide our customers with COVID-friendly ways of continuing to shop with us both while stores were open and closed. The iPad app is simple and easy to use and once trained, our team members have had no issues as the bookings are highly configurable to suit the needs of the service. The team at Qudini are super responsive and are a pleasure to work with at all times. As a direct result of the amazing work we have done with Qudini, our sister company Selfridge's in the UK, has also on-boarded them. **What do you dislike about Verint Appointment and Queuing Software?** I look forward to scaling our offering with them in the coming months to include paid-for features and events which is in their immediate roadmap. **Recommendations to others considering Verint Appointment and Queuing Software:** Using full sized iPads and rollout Steady WiFi connection **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Qudini gave us the opportunity to offer drive-through and remote Click & Collect through their software, which previously was always cost prohibitive due to the amount of development required to our ecommerce checkouts. ### 6. Really useful tool to understand your cx base **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Verint Appointment and Queuing Software?** Managing queue and customer's expectations **What do you dislike about Verint Appointment and Queuing Software?** The fact that it's unpredictable as sometimes it doesn't register the entry and gives data which you disagree with. I'm sure there should be some technical details behind that, but we in the store are unaware of that **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** As I mentioned above, it is a valuable tool to set the correct expectations for the cx where they have the flexibility of leaving the store and coming back without fear of losing their number in the queue ### 7. Flexible, easy to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Verint Appointment and Queuing Software?** Can use a lot of good features in-house without the need for external support **What do you dislike about Verint Appointment and Queuing Software?** Nothing to report dislikes wise and works well with our Business needs **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Moving away from the previous online booking provider that was not flexible enough. This new system allows much more flexibility ### 8. Capacity management in gallery spaces **Rating:** 4.5/5.0 stars **Reviewed by:** Joe M. | Associate Director of Member and Visitor Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Verint Appointment and Queuing Software?** Reliable, easy to use, tons of reporting options **What do you dislike about Verint Appointment and Queuing Software?** App can lag with multiple users or under high volume **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Great for capacity management, and allowing guests to engage in other activities onsite instead of simply waiting in a line ### 9. Quick to deploy and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Marketing Manager **Reviewed Date:** October 19, 2021 **What do you like best about Verint Appointment and Queuing Software?** easy to use, great team and fast support **What do you dislike about Verint Appointment and Queuing Software?** staff needs to be disciplined to manually update the queue **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** helping stores staff and clients to remain safe by limiting capacity ### 10. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Verint Appointment and Queuing Software?** Simple to use and great dashboard function **What do you dislike about Verint Appointment and Queuing Software?** Some of the imagery has been limiting and the embed feature doesn't always look 100% **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** Its been brilliant to help us rota the right staff on teh right days ### 11. Good software for retailers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Verint Appointment and Queuing Software?** It helps in social distancing and contactless pickup **What do you dislike about Verint Appointment and Queuing Software?** Should also have an app On android and ios **Recommendations to others considering Verint Appointment and Queuing Software:** Highly recommended **What problems is Verint Appointment and Queuing Software solving and how is that benefiting you?** It helps in virtual appointments and events, virtual queuing ## Verint Appointment and Queuing Software Discussions - [What is Qudini used for?](https://www.g2.com/discussions/what-is-qudini-used-for) - [View Verint Appointment and Queuing Software pricing details and edition comparison](https://www.g2.com/products/verint-appointment-and-queuing-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+14%3A05%3A56+-0500&secure%5Bsession_id%5D=66409f87-5d30-4d4b-8bbb-31ba5c67e680&secure%5Btoken%5D=2b79923de1961ecddced544c595fb35f9e72a47f97cc1e0d2e63b3529276dbeb&format=llm_user) ## Verint Appointment and Queuing Software Features **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction ## Top Verint Appointment and Queuing Software Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,548 reviews) - [SuiteDash](https://www.g2.com/products/suitedash/reviews) - 4.8/5.0 (605 reviews)