--- title: Verint Appointment and Queuing Software Reviews meta\_title: 'Verint Appointment and Queuing Software Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Verint Appointment and Queuing Software works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 11 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Verint Appointment and Queuing Software Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Appointment and Queuing Software but has limited features. Are you part of the Verint Appointment and Queuing Software team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Retail Choreography software solutions that help you manage and analyze what’s going on in your stores, bank branches, and contact centers. With our innovative solutions, you can transform your omnichannel strategy and engage customers seamlessly online, via social media and your physical stores. With a variety of appointment scheduling, queue management, event booking, task management, and data analytics features, Verint Retail Choreography is the go-to tool you need to manage all in-branch and online customer activities while getting the most out of your employees. Enterprise retail and banking organizations have experienced significant improvements with Verint Retail Choreography. Results include: • 62% walkout reduction • 60% increase in follow-up bookings • 33% average transaction value increase • 10% increase in overall store conversion * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Appointment and Queuing Software Community](https://www.g2.com/products/verint-appointment-and-queuing-software/discuss) Languages Supported Arabic, Danish, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Overview by Adrienn Tordai (Peer Review Programs at Verint) Show More ## Pricing Pricing provided by Verint Appointment and.... ### Enterprise Rates Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/verint-appointment-and-queuing-software/pricing) ## Top-Rated Alternatives [ ![Waitwhile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waitwhile") Waitwhile 4.9/5(343) ](https://www.g2.com/products/waitwhile/reviews) [ ![Qminder](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qminder") Qminder 4.6/5(248) ](https://www.g2.com/products/qminder/reviews) [ ![Calendly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calendly") Calendly 4.7/5(2,648) ](https://www.g2.com/products/calendly/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-appointment-and-queuing-software/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) ![Priyanshi P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanshi P.") PP Priyanshi P. AWS associate-Cloud Infrastructure Engineer Small-Business (50 or fewer emp.) 12/17/2021 "Review Quadini" 5/5 What do you like best about Verint Appointment and Queuing Software? Easy integration with other software and services Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? detail security and patch updates of qudini Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? In a pandemic, easily manging and scheduling meeting or videocall with Qudini Review collected by and hosted on G2.com. Show More 1/10/2022 Validated ReviewerIncentivizedSource: G2 invite ![Luke S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke S.") LS Luke S. Senior Ecommerce Manager, UK & ROI Enterprise (\> 1000 emp.) 9/27/2021 "Flexible, quick to market, great support." 5/5 What do you like best about Verint Appointment and Queuing Software? Easy to integrate, quick to market, flexible with new features and nuances that we required as a business - and with great support all the way through. Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? I didn't find anything about Qudini that I disliked, I think it took me a little while to become accustomed to all of the new dashboard/interface, but I think this is the same for any new system you start using and quickly picked it up. Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Qudini allows us to be much more flexible with the resource planning we have and the nuances as a business that we found difficult to solve with a previous provider. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 12/14/2021 "Qudini really knows how to do appointment software" 4.5/5 What do you like best about Verint Appointment and Queuing Software? Loved how easy it was to set up and integrate the software into our existing website. Customers have complimented us on how nice and clean the functionality is on our existing site. Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? It ended up being more expensive than we expected. We had some trouble talking to a sales rep when we first inquired about Qudini's product. The pricing structure was confusing. Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Was able to get our customers to set up a schedule for our business and be able to organize it in a way that has increased efficiency. This has helped us increase performance and made us more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AW Alex W. Retail Director - UK/Ireland 11/15/2021 "Enhances our website" 4/5 What do you like best about Verint Appointment and Queuing Software? The flexibility of the options available, the customer-friendly appearance, and the way Qudini enhances our website's professionalism. Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? Sometimes the "computer says no", but we usually find a way around it, or they develop something that can fix it! Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Virtual appointments with our stores teams across our brands. We have seen increased bookings versus what we had before. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sarah E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah E.") SE Sarah E. Digital Innovation & Omni Channel Lead Mid-Market (51-1000 emp.) 2/12/2021 "Solid software with innovative team" 5/5 What do you like best about Verint Appointment and Queuing Software? We have used the Qudini software for appointment booking for a number of years in our Brown Thomas and Arnotts department stores; primarily for our Beauty Halls which drove our appointment booking numbers by up to 50% in some brands. Over the past year, we have scaled at pace with the support of the Qudini team to personal shopping appointments, virtual appointments in every area of our business, virtual queuing when stores reopened, drive-through Click & Collect, remote Click & Collect among other initiatives. Our work with Qudini has allowed us to provide our customers with COVID-friendly ways of continuing to shop with us both while stores were open and closed. The iPad app is simple and easy to use and once trained, our team members have had no issues as the bookings are highly configurable to suit the needs of the service. The team at Qudini are super responsive and are a pleasure to work with at all times. As a direct result of the amazing work we have done with Qudini, our sister company Selfridge's in the UK, has also on-boarded them. Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? I look forward to scaling our offering with them in the coming months to include paid-for features and events which is in their immediate roadmap. Review collected by and hosted on G2.com. Recommendations to others considering Verint Appointment and Queuing Software: Using full sized iPads and rollout Steady WiFi connection Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Qudini gave us the opportunity to offer drive-through and remote Click & Collect through their software, which previously was always cost prohibitive due to the amount of development required to our ecommerce checkouts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 10/18/2021 "Really useful tool to understand your cx base" 4/5 What do you like best about Verint Appointment and Queuing Software? Managing queue and customer's expectations Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? The fact that it's unpredictable as sometimes it doesn't register the entry and gives data which you disagree with. I'm sure there should be some technical details behind that, but we in the store are unaware of that Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? As I mentioned above, it is a valuable tool to set the correct expectations for the cx where they have the flexibility of leaving the store and coming back without fear of losing their number in the queue Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Mid-Market (51-1000 emp.) 10/6/2021 "Flexible, easy to work with" 4/5 What do you like best about Verint Appointment and Queuing Software? Can use a lot of good features in-house without the need for external support Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? Nothing to report dislikes wise and works well with our Business needs Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Moving away from the previous online booking provider that was not flexible enough. This new system allows much more flexibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe M.") JM Joe M. Associate Director of Member and Visitor Engagement Small-Business (50 or fewer emp.) 10/17/2021 "Capacity management in gallery spaces" 4.5/5 What do you like best about Verint Appointment and Queuing Software? Reliable, easy to use, tons of reporting options Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? App can lag with multiple users or under high volume Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Great for capacity management, and allowing guests to engage in other activities onsite instead of simply waiting in a line Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DA Daniel A. Marketing Manager 10/19/2021 "Quick to deploy and ease of use" 5/5 What do you like best about Verint Appointment and Queuing Software? easy to use, great team and fast support Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? staff needs to be disciplined to manually update the queue Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? helping stores staff and clients to remain safe by limiting capacity Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mark B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark B.") MB Mark B. Marketing Manager Mid-Market (51-1000 emp.) 9/22/2021 "Great System!" 5/5 What do you like best about Verint Appointment and Queuing Software? Simple to use and great dashboard function Review collected by and hosted on G2.com. What do you dislike about Verint Appointment and Queuing Software? Some of the imagery has been limiting and the embed feature doesn't always look 100% Review collected by and hosted on G2.com. What problems is Verint Appointment and Queuing Software solving and how is that benefiting you? Its been brilliant to help us rota the right staff on teh right days Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Verint Appointment and Queuing Software? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Appointment and Queuing Software ](https://www.g2.com/products/verint-appointment-and-queuing-software/discussions/new) GU Guest User What is Qudini used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-qudini-used-for) [ View all Discussions ](https://www.g2.com/products/verint-appointment-and-queuing-software/discuss) ## Pricing Options Pricing provided by Verint Appointment and.... ### Enterprise Rates Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/verint-appointment-and-queuing-software/pricing) Verint Appointment and Queuing Software Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_914775f30a5467d594861fd1d76b0974/qminder.png "Product Avatar Image") Qminder 4.6/5(248) [ Compare Now ](https://www.g2.com/compare/qminder-vs-verint-appointment-and-queuing-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20ac541074ea7c3dfa47636676456941/leyline.png "Product Avatar Image") Leyline 4.8/5(4) [ Compare Now ](https://www.g2.com/compare/leyline-vs-verint-appointment-and-queuing-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8d88f1fd57bf90b1a213e5ed4b019599/qmatic.png "Product Avatar Image") Qmatic 3.9/5(25) [ Compare Now ](https://www.g2.com/compare/qmatic-vs-verint-appointment-and-queuing-software) ##### Categories on G2 [Online Appointment Scheduling](https://www.g2.com/categories/online-appointment-scheduling)[Queue Management](https://www.g2.com/categories/queue-management) ##### Explore More [Accounting Firms in Los Angeles](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us)[Is PandaDoc worth it for software developers and QA teams generating documents?](https://www.g2.com/discussions/is-pandadoc-worth-it-for-software-developers-and-qa-teams-generating-documents)[Best cloud account data management platforms for sales operations](https://www.g2.com/discussions/best-cloud-account-data-management-platforms-for-sales-operations) [Which e-commerce software has the best customer reviews](https://www.g2.com/discussions/which-e-commerce-software-has-the-best-customer-reviews)[Is Egnyte worth it as an Autodesk Construction Cloud integration partner, or do the configuration costs outweigh the benefits for GCs that need to hold trades accountable?](https://www.g2.com/discussions/is-egnyte-worth-it-as-an-autodesk-construction-cloud-integration-partner-or-do-the-configuration-costs-outweigh-the-benefits-for-gcs-that-need-to-hold-trades-accountable)[Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups) [Show MoreShow Less](javascript:void(0);)