--- title: Verint Workforce Management for Back-Office Reviews meta_title: 'Verint Workforce Management for Back-Office Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Verint Workforce Management for Back-Office works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-07-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Verint Workforce Management for Back-Office Reviews **Vendor:** Verint **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Verint Workforce Management for Back-Office Verint® Back-Office Workforce Management™ is a suite of solutions that helps improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Improving the productivity of your people and streamlining your end-to-end processes may result in ROIs like: • Reduction in backlogs • Lift in capacity • Cost savings • Faster turnaround times • Reduction of overtime spend • Improved SLA achievement • ...and more! Verint Back-Office Workforce Engagement solutions include: • Operations Visualizer • Operations Productivity • Operations Manager • Performance Management • Desktop and Process Analytics • Intelligent Interviewing • Knowledge Management Verint Workforce Management for Back Office solutions help optimize the performance of your greatest asset – your employees – to reduce costs while improving CX. ## Verint Workforce Management for Back-Office Reviews ### 1. Data is great out of this tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Operational Effectiveness Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Verint Workforce Management for Back-Office?** The operations manager application is very good for monitoring and understanding productivity in a back office environment. The app is relatively easy to navigate as an end user. The data we gather can be used to performance manage, highlight areas of concern on quality, and focus our energy on the most value-add areas to improve. We can also use the data to shout up about the amazing things our people do and we have cold hard stats behind it. **What do you dislike about Verint Workforce Management for Back-Office?** The biggest frustration we encounter is the maintenance and change process with the app. Whilst the front end user thinks they are asking for a simple change, this might actually be a 3 or 4 day piece of work as we are required to change things in multiple places in the app. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** We are using the app to track productivity, reward the right people and manage the outliers more effectively. It's taking the emotion out of performance management. ### 2. Verint is a key tool to measure, prioritise and route work to the right back office teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Tom B. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Verint Workforce Management for Back-Office?** Verint provides excellent insights into volume, demand and performance at a macro and individual user level. **What do you dislike about Verint Workforce Management for Back-Office?** The flexibility and limits on some of the features (e.g., reference fields limited to 8) **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Work ownership is made clearer at team and individual level. Measuring the time taken to process a piece of work is particularly powerful to help understand backlog hours team/user productivity. ### 3. Get better workforce scheduling done via Verint WFM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vaseem S. | Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Verint Workforce Management for Back-Office?** An easy to use tool with the forecasting features of the tool are great and helped our Workforce Management team to plan the rosters and scheduling better. Real time monitoring and reporting helped us to manage better projections with the businesses across and our internal teams. Support is also responsive & it is easy to deploy. **What do you dislike about Verint Workforce Management for Back-Office?** Nothing specific to be honest but would love to get a know how on how multiple shifts can be deleted in batches simultaneously rather than going one by one. Also, visual management can be improved by adding more graphs and charts. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** The biggest advantage undoubtedly is being the scheduler and forecasting which was a bit of pain earlier to plan the rosters more accurately and deploy the headcounts to meet the SLAs. The mobile app also helps to manage the data on the go real time. ### 4. Verint Workforce Management Review **Rating:** 4.5/5.0 stars **Reviewed by:** Manish A. | Admissions Counselor, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Verint Workforce Management for Back-Office?** Automated schedule running Auto processing time off Easy to navigate Vacation /PTO time **What do you dislike about Verint Workforce Management for Back-Office?** Too many pieces to make a schedule Would like the Mobile app to work a bit better **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Verint Workforce Management is used to manage the schedules of agents. It manages the time worked and time off. We currently do not have any problems with the use of Verint Workforce Management, and it is very reliable ### 5. Very Informative and gives great feedback on your information **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl A. | Care Team Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Verint Workforce Management for Back-Office?** I love how it keeps track of everything including in-depth information and you can keep track and follow up on how statistics are related to each individual. **What do you dislike about Verint Workforce Management for Back-Office?** At first it was difficult to navigate and did not know how to comprehend which infomation was needed for each task at hand but now it is a great tool to have. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Sometimes the information does not generate as quick as it should. ### 6. Verint WFM for Back Office **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Workforce Management for Back-Office?** The ease of our employees entering activities and calculating effiency with MyTime. Additionally, we use Time Off Manager to request time off. Our leaders are able to navigate the system with ease. **What do you dislike about Verint Workforce Management for Back-Office?** In MyTime, there is no turning back if a daily sheet is deleted. An undo button or the ability to retrieve something deleted. In Time off manager the ability to adjust requests after approval **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Calculating efficiency and identifying the activities our employees are working in. Additionally, the ability to view self-reported time compared to DPA application time. ### 7. Potential for big wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Workforce Management for Back-Office?** The WFM solution has so much to offer! Our company is still in the midst of configuring the product in a way that works best for our business needs, but I can see so much potential we have yet to unlock. **What do you dislike about Verint Workforce Management for Back-Office?** We have found some opportunities for advancement in the product, at least in the version we have. There is a rounding discrepancy that we found that Veirnt support have told us there is no known fix for, and we have some additional forecasting needs that we still have to meet manually. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** We previously did all forecasting manually, so the WFM solution is going to be huge in reducing our manual labor. It will also help us to staff appropriately. ### 8. Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Chelanda S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Workforce Management for Back-Office?** I Like the functionality of the tool, the customization abilities, and I like the ease of use. **What do you dislike about Verint Workforce Management for Back-Office?** Sometimes the application does not always function as designed, especially when it comes to DPA. We have had to trouble shoot many issues and we are not cloud base. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** It is helping us identify areas of opportunity pertaining to quality management, and efficiency gains. ### 9. Verint User for 10 years, WFM Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Harish N. | Business Process Lead WFM, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Verint Workforce Management for Back-Office?** Scheduling After the forecast numbers are addedw **What do you dislike about Verint Workforce Management for Back-Office?** Time Off Management for Different countries differently **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Minimum Usage of excel ### 10. Akshay's review of Verint **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay v. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Verint Workforce Management for Back-Office?** Time & Attendance Tracking option, Absence & Leave Management are also good. It helped to manage skills easily. It was also a great help in shift schedule for my workforce. **What do you dislike about Verint Workforce Management for Back-Office?** Unavailablilty of features like payroll management, external **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Workforce management ### 11. WFM experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond S. | Telecom Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Workforce Management for Back-Office?** Been using the product for 15+ years; very easy and intuitive to the user. Also, a powerful tool to optimize Contact Center operations **What do you dislike about Verint Workforce Management for Back-Office?** Cannot say there are any dislikes to the product. I would however always mention to SMEs not to go to the latest patches/hot fixes. Always go one less. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Optimizing employee work ### 12. Enhance colleague and customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Workforce Management for Back-Office?** Increase customer experience by enabling colleauges/agents with insights around forecasting, scheduling, adherence. **What do you dislike about Verint Workforce Management for Back-Office?** Nothing to complain. Features can be optimized better with simplified ui **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** Increase customer experience by enabling colleauges/agents with insights around forecasting, scheduling, adherence. Also, use this for quality and performance management to improve the productivity ### 13. WFO workforce management **Rating:** 4.0/5.0 stars **Reviewed by:** Annie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Workforce Management for Back-Office?** A lot of useful functions, and Verint support is very knowledgable. **What do you dislike about Verint Workforce Management for Back-Office?** Sometimes it could be complicated at the beginning **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** For customers to better manage workforce(agents) ### 14. Verint for back office **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Workforce Management for Back-Office?** The way the different modules interact with each other **What do you dislike about Verint Workforce Management for Back-Office?** Everything is very siloed and there isn't a good forecasting engine for back office. **What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you?** It puts most of our data in one spot and allows us greater transparency into the employee workflow - [View Verint Workforce Management for Back-Office pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management-for-back-office/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+23%3A02%3A52+-0500&secure%5Bsession_id%5D=b66f838f-7026-40dc-b389-23416b4f7b68&secure%5Btoken%5D=8033c5372d39b163ed2559f4f787b7cf90af62827e5e85f32d20896973ec8ec1&format=llm_user) ## Verint Workforce Management for Back-Office Features **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Verint Workforce Management for Back-Office Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,556 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,615 reviews)