Verint Quality Bot Reviews & Product Details

Verint® Automated Quality Bot™ (formerly: Automated Quality Management™) is an AI-powered solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance—while reducing costs and improving service quality. Verint's Quality Bot is an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights. Did you know? With the Quality Bot, you can make your traditional quality processes smart within just 60 days. Leverage automated quality analysis and AI without disrupting your contact center quality assurance processes: • Extend supervisor capacity and reduce costs related to manual scoring. • Improve agent coaching and enhance employee experience (EX). • Minimize compliance risks resulting from random call sampling. • Better meet customer expectations and drive exceptional customer service. AI business outcomes from Verint customers: • A telco saved $4M by autoscoring 1.8M interactions. • A FinTech brand increased compliance coverage from 1% to 96%, saving 1,200 FTEs. Whether you're cloud-based or on-prem, Verint AQM and Quality Bot can modernize your quality assurance program—without disrupting your workflows. If you're looking for a more hands-on approach, Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form with the help of the Verint Quality Bot when you’re ready. Explore how AI-powered quality management can help you scale smarter and deliver real outcomes now.

Seller

Verint

Discussions

Verint Quality Bot Community

Languages Supported

English

Overview by

Adrienn Tordai (Peer Review Programs at Verint)

Pricing

Pricing provided by Verint Quality Bot.

Basic

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Top-Rated Alternatives

Playvox Quality Management

4.8/5(1,163)

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User Insights

Average based on 6 real user reviews.

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UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/11/2024

"Valuable tool for team for time management"

3.5/5

What do you like best about Verint Quality Bot?

The automation of quality checks has significantly reduced the time we spend on manual reviews, allowing us to focus on other important tasks.Verint AQM offers detailed analytics and reports that have given us deeper insights into our performance and areas for improvement. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

Setting up the system took a bit longer than we anticipated, and we needed some support to get everything configured correctly. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

3/12/2024

"Verint AQM is very useful and easy to utilize."

5/5

What do you like best about Verint Quality Bot?

VAQM is super easy to use and I can review/edit my submitted audits right away. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

I beleive there's nothing I dislike about this tool. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

10/17/2023

"Statistically Significant Sample Sizes of Quality Evaluations"

5/5

What do you like best about Verint Quality Bot?

Verint Automated Quality Management is extremely user friendly with a number of great features including the reporting features. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

Verint Automated Quality Management required a lot of tuning to get the scores to be accurate which was time consuming. Review collected by and hosted on G2.com.

What problems is Verint Quality Bot solving and how is that benefiting you?

Before Automated Quality Management, we were only evaluating 4 calls per agent per month-- a tiny fraction of the total calls that the agents took in a month. With AQM, we are able to evaluate ALL of their calls from a black and white perspective. AQM takes care of all of our compliance and regulatory questions which enables our leaders and Quality Team to focus on soft skills. It really is a win-win! Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

NB

Nick B.

Supervisor, Service Center

Mid-Market (51-1000 emp.)

6/14/2022

"Brief experience with AQM so far."

3.5/5

What do you like best about Verint Quality Bot?

The depth of what AQM seems to offer appears to be incredible and allows for AQM to help target the smallest details and outliers. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

I consider myself fairly tech savvy and a new user to AQM within Verint. I don't feel the user interaction is the easiest to navigate. It almost feels like I have to be an expert with Verint first to even begin using the AQM stuff and navigating through it. Seems like a lot of learning is trial and error. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

DO

Daniel O.

HR Assistant

Enterprise (> 1000 emp.)

3/25/2022

"Really precise & simple"

4.5/5

What do you like best about Verint Quality Bot?

Clear visuals and arrangement of the information, everything simple and clear and organized what else can you ask for? Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

So far I don't really have any complaints, the only and is not determining is that sometimes with big data it frozes from time to time but can be equipment related Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/14/2022

"AQM"

4/5

What do you like best about Verint Quality Bot?

Helps us review thousands of calls. Takes manual process out of monitoring and scoring calls Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Bot?

Steep learning curve. Getting adjusted to using and setting it up can be difficult Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Questions about Verint Quality Bot? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU

Guest User

•

Last activity about 1 year ago

What is Verint Automated Quality Management used for?

0 Upvotes

1

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Pricing Options

Pricing provided by Verint Quality Bot.

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Categories on G2

Contact Center Quality Assurance Quality Management (QMS)

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Verint Quality Bot Reviews & Product Details

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Verint Quality Bot Reviews (6)

Verint Quality Bot Reviews (6)

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