--- title: Verint Quality Management Reviews meta_title: 'Verint Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 41 reviews by the users' company size, role or industry to find out how Verint Quality Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 41 scale: '5' date_modified: '2026-07-12' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Verint Quality Management Reviews **Vendor:** Verint **Category:** [Performance Management Software](https://www.g2.com/categories/performance-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 41 ## About Verint Quality Management Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen. The solution’s widget-based workspace and omnichannel interaction player provide personalized access to speaker-separated audio waveforms, speech analytics categories, emotions, keywords, interaction tags, annotations, screen recording, applications used by employees, and employee profile information. ## Verint Quality Management Pros & Cons **What users like:** - Users appreciate the **ease of use** in Verint Quality Management, highlighting its user-friendly navigation and comprehensive features. (10 reviews) - Users value the **customization ability** of Verint Quality Management, tailoring evaluations to align with organizational goals. (4 reviews) - Users find the **user-friendly interface** of Verint QM enhances monitoring and evaluation of agent performance efficiently. (3 reviews) - Users value the **hands-free automation features** of Verint Quality Management, enhancing customer engagement and operational efficiency. (2 reviews) - Users value the **comprehensive features** of Verint Quality Management, as it effectively addresses all contact center needs. (2 reviews) - Users value the **flexibility** of Verint Quality Management, enabling deep insights through customizable data fields. (2 reviews) - Helpful (2 reviews) - Performance Management (2 reviews) - Customer Support (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find the **interface not user-friendly** , with a complex system that can overwhelm new users. (5 reviews) - Users find the **overall setup process is time-consuming** , requiring significant effort before implementation can begin. (3 reviews) - Users find **inadequate reporting** limits effective analysis and complicates template management, hindering the reporting process. (2 reviews) - Users find the **limited features** of Verint Quality Management restricts advanced reporting and API access. (2 reviews) - Users find **navigation difficult** due to an overwhelming volume of data and a less intuitive interface. (2 reviews) - Slow Loading (2 reviews) - Users report **slow performance** as the new Verint Quality Management Bot takes longer to build and troubleshoot. (2 reviews) - Admin Limitations (1 reviews) ## Verint Quality Management Reviews ### 1. Effortless Agent Monitoring with Intuitive Playback and Customizable Evaluations **Rating:** 5.0/5.0 stars **Reviewed by:** Aries B. | Technology Analyst | Verint SaaS - Digital Solutions, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Verint Quality Management?** As I started using Verint QM it made my task easier to monitor and evaluate agent performance. I am so amazed by the interfaces when playing back Audio and screen recording, and I can easily identify areas of improvement. I can also customize the evaluation forms, whose scoring is more consistent and is aligned with our organization's goals. **What do you dislike about Verint Quality Management?** There are some instances when I am playing back calls, and playback is a bit slow when loading long calls. I also notice that navigating between different evaluations can take extra steps. I need to take some time to get used to all the features, especially if you are a new user. But once you are familiar with it, it will work fine, and it will make your daily tasks easier. **What problems is Verint Quality Management solving and how is that benefiting you?** Verint QM helps me monitor and evaluate agents' performance more efficiently. Before, tracking quality of calls was more complicated, but with Verint QM, I can easily review call recordings, evaluate interactions, and it is quickly identify training opportunities. And it helps me a lot to maintain quality standards and ensure my agents deliver a better customer experience. It saves time and improves my accuracy in all of my quality assessments. ### 2. Excellent & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Verint Quality Management?** I love that this system is a one stop shop for all contact center needs. In one single solution, you are able to access quality, workforce, speech analytics, reporting, performance management, and so many other business needs. The navigation is also very user friendly. **What do you dislike about Verint Quality Management?** The admin pieces of Verint are a little clunky and there are several steps that users need to go through. Also, Assignment Manager is not as user friendly as it could be and there is a delay from when changes are made to when they reflect in the system. **What problems is Verint Quality Management solving and how is that benefiting you?** Our evaluators were spending a lot of time manually searching for calls to evaluate for each agent monthly. We were able to implement shared inboxes and all of the manual time that was spent looking for calls is now spent evaluating agents' additional calls to help with agents who are struggling or underperformaning. ### 3. So many features that allow us to better use our time, but I'm still learning to navigate them all! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. | Learning and Development Transformation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Using Verint QM has made my life and the lives of those on my team much easier. It allows us to allocate more time to coaching rather than putting in the sweat equity of searching through calls to find errors. Verint AQM does the hard part, so that the humans can spend their time coaching! **What do you dislike about Verint Quality Management?** While having many features is a positive, sometimes the uninteded outcome is lower ease of use. There are so many options and so many features, that sometimes it can be overwhelming. I'm looking forward to learning how to better navigate all that Verint can do. **What problems is Verint Quality Management solving and how is that benefiting you?** The biggest problem solved is the time spent evaluating calls. It saves so much time! ### 4. Quality is in its name **Rating:** 5.0/5.0 stars **Reviewed by:** Kiliki W. | Quality Monitoring & Speech Analytics OPA, COE, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** It provides interactive options to connect with our customers, both internally and externally. It also allows us to advance technology, our strategies and business plan with the ever evolving world of automation and customer experience. **What do you dislike about Verint Quality Management?** I want more ability to have additional parameters or filter option and multiple expression usage. **What problems is Verint Quality Management solving and how is that benefiting you?** Quality management is using specific terms and phrases, but is advancing to quality bot to be able to use examples or expressions based off of one single question to produce multiple output results. ### 5. Verint Quality Management **Rating:** 4.0/5.0 stars **Reviewed by:** Syed T. | Sr Technology Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Verint Quality Management?** Provides great features for supervisors. **What do you dislike about Verint Quality Management?** GUI is a little complex, and should be more user-friendly **What problems is Verint Quality Management solving and how is that benefiting you?** Provides benefits to evaluate usres ### 6. Quality insights with minimal effort **Rating:** 4.5/5.0 stars **Reviewed by:** Mark K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** The flexibility of being able to see deeper views into customer interactions via the openness if custom data fields, We extensively use custom data fields for tagging and flagging of interactions either with DPA or post activity SQL scripts. This openness allows us greater insight into customer interactions then canned products **What do you dislike about Verint Quality Management?** LImited availability to some fields via API **What problems is Verint Quality Management solving and how is that benefiting you?** Allowing insight into customer interactions in an "abnormal" fashion ### 7. Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Emily I. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** It is a new product to our company and we are still learning the program but we like what we are seeing and really like learning the forms and creating them. **What do you dislike about Verint Quality Management?** Sometimes the process of creating a form can be lengthy. **What problems is Verint Quality Management solving and how is that benefiting you?** It is helping us learn and grow as a customer service team and helps us find pain points and growth areas. ### 8. Director of Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | Director of Quality Tools and Program Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** It is easy to use and does not require to be a coder. The it runs on 100% of calls. **What do you dislike about Verint Quality Management?** It is a lot of data and you need a data expert to help pull it all together. **What problems is Verint Quality Management solving and how is that benefiting you?** Expand the scope of Quality to 100% of calls to cover more with less staff. ### 9. Provides great value, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** I like that it saves our agents lots of time. It allows them to manage the quality assessments rather than manually conducting them. **What do you dislike about Verint Quality Management?** Some of the general UI could be easier to navigate and the initial setup took sometime, but once we got used to it and everything in place - it has been working great. **What problems is Verint Quality Management solving and how is that benefiting you?** It really helps with monitor new hires and letting go of employees. It helps to have the QM and KPI scores to compare against the other agents and reference groups. ### 10. AQM **Rating:** 5.0/5.0 stars **Reviewed by:** Renee L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** AQM lets us cover more calls and see trends and issues **What do you dislike about Verint Quality Management?** The phonetics boosting takes a while to implement **What problems is Verint Quality Management solving and how is that benefiting you?** It allows us to see where our agents need training, where we are not meeting compliance and we can look for issues our guests are having ### 11. Verint QM **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Once you figure out the quirks, it's very easy to use. **What do you dislike about Verint Quality Management?** Everytime you make a new template or change a template, it creates a new version and creates downstream obstacles for our reporting team. **What problems is Verint Quality Management solving and how is that benefiting you?** We now have a streamlined Quality program thanks to Verint! ### 12. Quality management review **Rating:** 5.0/5.0 stars **Reviewed by:** janis f. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** ease of use and ability to contain quality and recordings **What do you dislike about Verint Quality Management?** Some opportunity to make it more flexible based on needs and interests of the business. **What problems is Verint Quality Management solving and how is that benefiting you?** voice recording and embedded quality. We are also using it for non voice quality. ### 13. new user **Rating:** 4.0/5.0 stars **Reviewed by:** Tim L. | Vice President of Student Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** lays on top of our existing telephony platform **What do you dislike about Verint Quality Management?** Unsure as we are just implementing the new system **What problems is Verint Quality Management solving and how is that benefiting you?** Compliance related actions based on that our largest way to interact with the university is through the call center ### 14. Quality Management is important for overall training and agent evauations **Rating:** 4.0/5.0 stars **Reviewed by:** Rich B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** The ability to measure my staff and them providing good and consistent message **What do you dislike about Verint Quality Management?** Just the overall set up of the product, is time consumming **What problems is Verint Quality Management solving and how is that benefiting you?** Overall customer satisfaction and allow to identify where training is needed ### 15. Easy and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jose B. | Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** The strong point of Verint QM is its flexibility and easy ness to configure. **What do you dislike about Verint Quality Management?** Nothing in particular.... maybe the price? **What problems is Verint Quality Management solving and how is that benefiting you?** Its the right platform to manage the performance of the Contact Center agents. ### 16. Verint AQM Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Anis F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** Ease of Implementation,customer support. **What do you dislike about Verint Quality Management?** Hard client on Laptop for Screen Capture module. **What problems is Verint Quality Management solving and how is that benefiting you?** It helps us solve our Audio and Screen recording as well as help us stay compliant on PCI data. ### 17. Its my favorite bot **Rating:** 5.0/5.0 stars **Reviewed by:** Nino G. | Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** You check 100% of calls, and you are confident in quality check **What do you dislike about Verint Quality Management?** I dont have any dislikes yet, and hope wont have in future **What problems is Verint Quality Management solving and how is that benefiting you?** It check every detail of your calls ### 18. Sr. Network Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** The innovation and constant improvement of the product. **What do you dislike about Verint Quality Management?** I do not dislike really anything about the product **What problems is Verint Quality Management solving and how is that benefiting you?** More visibility and insight for the quality team ### 19. Scheduling For Large Call Centers **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph J. | Sr. UC Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Robust Paltform, Interactive Community, Mobile App, and Open Integrations with HRIS. **What do you dislike about Verint Quality Management?** Occasional Bugs that can take time to fix. **What problems is Verint Quality Management solving and how is that benefiting you?** Scheduling and Forecasting. ### 20. Quality Bot Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** I like the ability to have options to cater to each business individually based on business needs. It's user friendly for the basic needs. **What do you dislike about Verint Quality Management?** Being that the Bot is new, it is taking longer to build it than preferred **What problems is Verint Quality Management solving and how is that benefiting you?** Verint Quality Management is evaluating a higher percent of the call interactions without employing more individuals. ### 21. Versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** call recording, stereo audio and screen recording **What do you dislike about Verint Quality Management?** I like it all. I cannot think of anything I dislike **What problems is Verint Quality Management solving and how is that benefiting you?** It has a variety of applications. We can search with many criteria to find what we need. Recording is accurate and accessible ### 22. Experience has been very informing & helpful with questions my team had regarding Quality management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** the Advanced Analytics and AI integration **What do you dislike about Verint Quality Management?** Overwhelming volume of data and less intuitive UI **What problems is Verint Quality Management solving and how is that benefiting you?** The integration of quality management with workforce optimization means that customer service teams can be aligned better with business goals. ### 23. QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** Many capabilities for searching for interactions **What do you dislike about Verint Quality Management?** Just an overall learning curve to get familiar with the features. **What problems is Verint Quality Management solving and how is that benefiting you?** The ability to have detailed search functionality to be able to bring back key results. ### 24. na **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Quality Management?** Immediate share direct to agent which helps with self-coaching **What do you dislike about Verint Quality Management?** Out of the box reporting is too limiting and does not allow for cluster analysis **What problems is Verint Quality Management solving and how is that benefiting you?** Improving service delivery and creates happier customers ### 25. Reliable but with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** When automation is up and running it is hands free. **What do you dislike about Verint Quality Management?** Significant build time before implementation. **What problems is Verint Quality Management solving and how is that benefiting you?** Automated agent monitoring to ensure our company quality standards are being met. ### 26. QA **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Quality Management?** Its workflow and ease in managing QA programs **What do you dislike about Verint Quality Management?** there is nothing I do not like about it. **What problems is Verint Quality Management solving and how is that benefiting you?** NA ### 27. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Tory L. | Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Verint Quality Management?** I like the ease of use with the coachings. **What do you dislike about Verint Quality Management?** not applicable as there is nothing to not like about them **What problems is Verint Quality Management solving and how is that benefiting you?** ease of documenting **Official Response from Adrienn Tordai:** > We're thrilled to hear that you're loving the solution and finding Verint Quality Management easy to use—especially when it comes to coaching and documentation. We're committed to continuing to deliver solutions that make your work easier and more effective. Cheers! ### 28. 4 years of experience in Verint products **Rating:** 4.5/5.0 stars **Reviewed by:** Kazi R. | Technology Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Verint Quality Management?** The system can evaluate all voice and text interactions, ensuring no important customer touchpoints are missed. **What do you dislike about Verint Quality Management?** The system's comprehensive nature, while beneficial, can also make it complex to use and understand fully, especially for new users. **What problems is Verint Quality Management solving and how is that benefiting you?** Verint's system helps organizations increase the quality of their customer service, which directly impacts customer satisfaction. By monitoring and evaluating both agent and bot performance, it ensures consistent high-quality interactions. ### 29. Verint strives for Quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Nosihle D. | Dealer support senior operating agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Verint Quality Management?** I like that Verint enhances employee engagement and that it can help you automate the entire quality management process making things very easy to work with and I work with Verint everyday at work. **What do you dislike about Verint Quality Management?** Currently everything that Verint has to offer is great. **What problems is Verint Quality Management solving and how is that benefiting you?** It definently helps with a variety of tasks such as scheduling shifts and activities as well as monitoring. ### 30. Verint OPEN CCAAS OFFERINGS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Verint Quality Management?** You can enhance customer experience by just adding up VERINT OPEN CCAAS Module to make it impactful and powerful .. - VERINT AGENT ASSIST - KNOWLEDGE BASE - SPEECH ANALYTICS - GAMIFICATION **What do you dislike about Verint Quality Management?** Ideally, We should have a complete CCAAS OFFERINGS in place from VERINT **What problems is Verint Quality Management solving and how is that benefiting you?** To make the employee and customer experience more impactpul and enriching ### 31. Member **Rating:** 5.0/5.0 stars **Reviewed by:** Shateiah B. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2021 **What do you like best about Verint Quality Management?** That we can run the whole staffing agency with this software because we are a telecommunications company as well. And we offer jobs to people that are willing to take calls. **What do you dislike about Verint Quality Management?** I haven't found anything I dislike quite yet. But I am new to the software to so I need a little more time to play around abs service with it. Then I can leave a better review. **What problems is Verint Quality Management solving and how is that benefiting you?** To be honest we are using it for everything! We have increased our recruitment because there is a percentage that we have to meet everyone month and week. So we have been able to track it and stay on track. ### 32. Easy to use app **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian S. | Contractor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Verint Quality Management?** Verint Porformance Management is great because it tells you your stats so you know what to work on. **What do you dislike about Verint Quality Management?** A lot of tabs to click on at first so it can be confusing. There's confusion on how quickly it updates itself so you never know when you did well and that can cause some stress because I like to identify the days when I did well because I try my best to replicate those days. Sometimes I do think that Verint can be a little glitchy but that's every app ever. For the most part, the regular days outnumber the glitchy days. I also think that the performance stats can be a little confusing because of how they are worded. **Recommendations to others considering Verint Quality Management:** Start using it sooner than later so you know what to improve. If you're ever curious as to what you're doing wrong or right with your job this is definitely the app you want to be using. **What problems is Verint Quality Management solving and how is that benefiting you?** I'm really just using it to look at stats. I've realized it's great because it lets me know what to work on so I can be more productive. It seems like an app that keeps up to date with what you're doing. My only confusion with it is how quickly it updates. I'm assuming it's a weekly update on productivity levels because I have days where I do amazingly and I have my slower days where I'm not doing as amazingly. Either way, it's really great for keeping tabs on how productive you are doing and that is the most important factor when it comes to my job. I need to be able to analyze how quickly I get through calls or how long I am taking to wrap up calls. Another really cool thing is that it will even tell you how customers rate you which is super important to me because I want to have a great rating. The benefits seem to be limitless when it comes to this app. Another thing you can look at is your "adherence" which is basically how much time you are spending on different statuses. The biggest one you should be on is available because that means I get to answer more calls and help out more people. It also helps keep track of your breaks and lunches when you need to take those. You can also get personal messages from your management on how you can do better. Sorry for the long review but long story short about this application is that it is beneficial in several ways. ### 33. Verint is very useful. **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha G. | Support representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Verint Quality Management?** I like how helpful Verint is for viewing your schedule and your performance. **What do you dislike about Verint Quality Management?** The only thing I dislike about Verint is how the coding for Performance Management is constantly changing. **What problems is Verint Quality Management solving and how is that benefiting you?** I am not solving any problems with Verint. ### 34. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Generoso G. | Care Rx Specialist Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2021 **What do you like best about Verint Quality Management?** Self sufficient program. Allows all employees to effectively communicate and understand schedules, reports and progress. **What do you dislike about Verint Quality Management?** There is a delay in reflecting changes made when requesting time off or any schedule changes made by user vs admin **Recommendations to others considering Verint Quality Management:** Excellent use for all levels in the company to maintain and obtain necessary information. **What problems is Verint Quality Management solving and how is that benefiting you?** All the scheduling issues are resolved, reported and organized in the system. ### 35. Verint Review **Rating:** 5.0/5.0 stars **Reviewed by:** DeWaun C. | Finance Team, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Verint Quality Management?** I am able to see my performance ratings and numbers, whenever I need to. I like the fact that I don't have to wait for a supervisor to show me my scores. It's very convenient. **What do you dislike about Verint Quality Management?** It works well for the most part, but I don't like how the stats don't update in real time. It seems as though it's a delay, at least on my end with my company. **Recommendations to others considering Verint Quality Management:** It';s a great tool to use, it's easy to use, and it's easy to understand. Just wish it had real-time up to the minute stats. **What problems is Verint Quality Management solving and how is that benefiting you?** It shows me where I need to improve and where I am as far as metrics. It helps me keep pace with my metrics without having to ask someone how I'm doing. ### 36. Verint Makes My Job So Much Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Verint Quality Management?** I like having the ability to see my schedule and adherence to that schedule with ease. **What do you dislike about Verint Quality Management?** The only thing I dislike is not being able to see the variances in my adherence down to the minute. **What problems is Verint Quality Management solving and how is that benefiting you?** I have realized that Verint allows me to stay on top of the things I need to throughout the day. ### 37. Love Verint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Verint Quality Management?** It has all your metrics calculated in an understanding way **What do you dislike about Verint Quality Management?** Logs out and has a timer when I'm inactive **Recommendations to others considering Verint Quality Management:** NA **What problems is Verint Quality Management solving and how is that benefiting you?** Having my scheduled updated for my day is great ### 38. Verint Review **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Verint Quality Management?** Verint actually shows the adherence and it helps with maintaining accuracy. **What do you dislike about Verint Quality Management?** I do not like that a legitimate status mishap will show up as nonadherence but the team is good at correcting this now before it becomes a problem to even ask about. **What problems is Verint Quality Management solving and how is that benefiting you?** No problem solving is needed in Verint itself. The benefits of Verint that I have realized over time is again, the improvement of one's accuracy. ### 39. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Verint Quality Management?** It makes it very easy to measure and track the metrics to measure performance - and the visualizations make it all the more better and helps making planning process better by diverting the resources where they are required in real time. **What do you dislike about Verint Quality Management?** Creating individual graphs could get a bit tricky, or might require specialized training. Additionally, if you want to make full use of the software - you might need to integrate it with other tools that enhance learning **What problems is Verint Quality Management solving and how is that benefiting you?** using it to maintain transparency in the process, view employee’s performance over a period of time and help assign learning goals and training session on individual basis based on areas of development. ### 40. Worst performance management tool ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Verint Quality Management?** There is not much of anything I like about Verint Performance Management. It scrambles our statistics and rarely loads the correct information. **What do you dislike about Verint Quality Management?** Verint Performance Management does not load correct information and is inaccurate most of the time, and this is only when it is not completely down and unavailable. This affects our stats, our schedules, among other things. **Recommendations to others considering Verint Quality Management:** Don't bother, it doesn't seem to work properly. **What problems is Verint Quality Management solving and how is that benefiting you?** The problems we solved by using Verint is that we are able to load schedules, stats, shift changes, and goals all into one platform. That is the only true benefit. ### 41. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Verint Quality Management?** I appreciate my ability to utilize the graphs within the platform and track each of the metrics I am being graded upon. **What do you dislike about Verint Quality Management?** It can be difficult to create the graphs to document an individuals performance. Not all individuals have access to create these. **What problems is Verint Quality Management solving and how is that benefiting you?** I am able to better regulate my time and see how other individuals are stacking up. I believe it is useful to view where there are gaps in training and see who may need a check-in on their performance. ## Verint Quality Management Discussions - [How often does verint get your updated performances?](https://www.g2.com/discussions/50996-how-often-does-verint-get-your-updated-performances) - 1 comment, 1 upvote - [View Verint Quality Management pricing details and edition comparison](https://www.g2.com/products/verint-quality-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+19%3A41%3A10+-0500&secure%5Bsession_id%5D=f6850198-5133-47f2-810c-c66464c2655a&secure%5Btoken%5D=c489822729af4404b445c228d16e1b3490a7cc00c6614e0f08f8545cb39c6bf4&format=llm_user) ## Verint Quality Management Features **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Goals** - Goal-Setting - Company Goals And OKRs **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Data** - Dashboards And Reports - Historical Data **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Verint Quality Management Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,145 reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,951 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - 4.3/5.0 (2,161 reviews)