Leaders

High Performers

Contenders

Niche

Market Presence

Satisfaction

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G2 Grid® Scoring

Restaurant POS Systems Definition

Restaurant point of sale (POS) software provides restaurant and bar servers an easy way to take orders and process payment for multiple checks simultaneously.

With POS software, restaurant managers and owners can meet many of their practical business needs, from managing daily service all the way up to high-level analytics. Orders can be entered either at touchscreen stations or tableside with mobile devices, and servers can easily keep track of their tables, edit orders, easily split checks, and apply discounts. Some products allow communication between servers and the kitchen, allowing them to be aware of inventory shortages and delays. By empowering servers with software that can provide myriad services, they can be more efficient and accommodating for customers.

Many products are meant to be used on mounted tablets or other handheld devices, and can include ticket printers or cash drawers. Managers can also keep track of profits, inventory, menu trends, and other analytics. Certain products will also integrate food-delivery services, so you can either set up your own online ordering platform or work with another provider. POS software is often implemented along with other restaurant management systems like staffing management, inventory management, and finance platforms. Many products can integrate with these systems directly to create a streamlined experience.

To qualify in the restaurant POS category, a product must:

• Take orders from a menu and submit those orders to the kitchen for multiple guests or tables
• Process payments using various methods such as cash, credit or debit card, etc. as well as split checks and add discounts
• Offer secure data access and functionality to protect sensitive data such as customer information and credit card numbers
• Include reporting and analytics to monitor sales indicators for each location, as well as order cancellations

Restaurant POS Grid® Scoring Description

• Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Toast, POSist Restaurant POS, Lightspeed Restaurant, Square Point of Sale, Revel Systems, Clover, and TouchBistro Restaurant POS
• High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: HungerRush, Upserve, CAKE Point of Sale, and MYR POS
• Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: NCR Aloha POS
• Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: InfoGenesis POS, Silverware, PAR Brink POS, Heartland Dinerware, Lavu, POSitouch, and Maitre'D